IT Challenges: the Bulgarian Experience Zlaty Mihailova, Managing Partner Project Space Adviser to the Bulgarian Chamber of PEA
IT Story Not a fairy tale Enormous work A rough ride A never-ending story
What am I going to talk about Share our experience Not just the facts The Analysis Factors impacting IT develoment
Background State of Affairs 2004 Inefficient and non-performing system of state enforcement judges - 128 Regional Courts, 250 EA - bad organization; no automation - poor working conditions of enforcement judges Non-transparent and unpredictable enforcement process - lack of control & corruption practices - low regard for the profession
Reform Milestones Law on Private Enforcement Officers – adopted in May 2005 entered into force September 2005 Chamber of Private Enforcement Agents – November 2005 Secondary Legislation: Regulations on Archives, Competition, Insurance, Annual Reports – February 2006
C Characteristics Introducing Private Enforcement Officers – limited number of liberal professionals with District Court jurisdiction – 165+16 Preserving the state bailiffs – around 200 Same rules, same market New Civil Procedure Code – March 2008 Top 10 Reforms in the world (WB Doing Business 2008)
Trends
Results Total Number of Cases 160, 000 140, 000 120, 000 100, 000 80, 000 Total number of cases Closed cases 60, 000 40, 000 20, 000 - 2006 2007 2008 2009 2010
Results Collected Amounts (in mil. BGN) 2006 -2010 2, 500, 000. 00 2, 000, 000. 00 1, 500, 000. 00 1, 000, 000. 00 500, 000. 00 Total amount Collected amount
Statistics Success rate: 2008 PEAs – 42% Competition improved the performance of state bailiffs 2006 -June 2011 PEAs: Concluded 93 700 cases Collected 1. 3 bln. BGN (EUR 660 mil) Employed more than 1000 people Contributed to the state budget
Judgment Enforcement Performance Monitoring System Microsoft Platform - Value for money - Standard and easily upgradeable solution WEB based solution - Application accessible via Internet - Database server Security Constraints - Secured connection (SSL with Electronic Signature) - Located in a Data Centre – 24/7/365 surveillance, physical protection, reliable infrastructure & internet connectivity
Business and Monitoring Functionalities - Work-flows management tool - Easy Checks & Reports – searchable and manageable database - Rich Database of individuals with address tracking - Automated generation of documents – summons, attachment orders, etc. - Automated Invoice generation - Automated calculation of balance of the debt - Remote access to individual electronic records by Inspectors - Reliable and up-to-date Statistics
What can challenge IT development? The Money Factor Unified System of Enforcement
The Generation Factor Mixed membership
The Generation Factor Unified system developed and introduced Free training offered Used by only 15 people
The Human Factor Doubt Fear Suspicion Impatience Co-existing record-keeping IT systems
The Policy Factor Government commitment Chamber strength Electronic access to different registries
The Competition Factor Public Sales Website
The Progress Factor You cannot stop progress! Debtor’s Registry – a platform assisting in the exchange of information and mentality shift
IT Challenges 1. • The Money Factor 2. • The Generation Factor 3. • The Human Factor 4. • The Policy Factor 5. • The Competition Factor 6. • The Progress Factor 20
Current IT Picture Case management IT system Electronic access to government databases Public Sales Website Debtor’s Registry Electronic client access to files
Thank you! Questions? zlaty. mihailoff@gmail. com; zmihailoff@project-space. eu
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