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IT and IM: Promises and Pitfalls Greta Lowe August 15, 2011 IT and IM: Promises and Pitfalls Greta Lowe August 15, 2011

Agenda § NASA Libraries Collaboration » NASA Information Services Alliance (NISA) » Mission and Agenda § NASA Libraries Collaboration » NASA Information Services Alliance (NISA) » Mission and Goals » NASA Digital Library – NDL § Successes: Information Tools » NASA GALAXIE – Online Catalog » Ask-A-Librarian – Online Reference » ILLiad – Interlibrary Loan System § Pitfalls: IT and Cultural Challenges § Collaboration: IT and IM: Promises and Pitfalls — 2— August 15, 2011

IT + IM = Information Innovation § § § Personalized user experiences Multiple channels IT + IM = Information Innovation § § § Personalized user experiences Multiple channels of communication and collaboration Information Services accessed via mobile devices Smart phone apps for accessing, manipulating and storing information Dashboard collaboration sites for research areas Data mining tools Data visualization tools Repositories for NASA-produced research, reports, talks, images, videos Agency-wide access to all NASA library resources 24 x 7 research is possible in or outside firewalls NASA performs cutting edge research with state-of-the-art information tools IT and IM: Promises and Pitfalls — 3— August 15, 2011

NASA Information Services Alliance(NISA) IT and IM: Promises and Pitfalls — 4— August 15, NASA Information Services Alliance(NISA) IT and IM: Promises and Pitfalls — 4— August 15, 2011

NISA Mission and Goals § The mission of the NASA Information Services Alliance is NISA Mission and Goals § The mission of the NASA Information Services Alliance is to provide seamless and comprehensive information services and tools required by the user communities of the Alliance members, in support of NASA’s mission and goals. § The goals of the NASA Information Services Alliance are: » To ensure that all NISA members and their communities have seamless and timely access to information resources, services and tools regardless of their geographic location. » To improve information services and support through increased resource sharing among NISA members. » To develop and maintain the necessary technology and administrative infrastructure for improved and timely access to NISA resources. » To promote, through innovative leadership, creative approaches to acquiring and sharing information products and services among NISA members and partners. » To establish working partnerships with other Agency entities that support the creation, management, and preservation of NASA intellectual assets. » To market and promote NISA services and tools throughout the Agency. IT and IM: Promises and Pitfalls — 5— August 15, 2011

NASA Digital Library (NDL) § NISA project working toward integration of the NASA libraries NASA Digital Library (NDL) § NISA project working toward integration of the NASA libraries to become the “NASA Digital Library”. » IT Driven » 24 x 7 availability » Desktop access to full-text content (e-journals and e-books), subject specialists, resources, services and tools. » Increased access to NASA produced content » Access to externally published technical content » Shared fiscal responsibility » Reduced print collections » Reduced physical infrastructure IT and IM: Promises and Pitfalls — 6— August 15, 2011

Search Services IT and IM: Promises and Pitfalls — 7— August 15, 2011 2010: Search Services IT and IM: Promises and Pitfalls — 7— August 15, 2011 2010: 2545 visitors, 4789 visits

Successes: Information Tools IT and IM: Promises and Pitfalls — 8— August 15, 2011 Successes: Information Tools IT and IM: Promises and Pitfalls — 8— August 15, 2011

NASA GALAXIE The Agency’s Integrated Library System IT and IM: Promises and Pitfalls — NASA GALAXIE The Agency’s Integrated Library System IT and IM: Promises and Pitfalls — 9— August 15, 2011 Total number of records: Total number of e-Resources: Unique visitors: 667, 759 31, 217 6337 Since 1995

NASA GALAXIE Content is Center specific IT and IM: Promises and Pitfalls — 10— NASA GALAXIE Content is Center specific IT and IM: Promises and Pitfalls — 10— August 15, 2011

Since 2009 IT and IM: Promises and Pitfalls — 11— August 15, 2011 2010: Since 2009 IT and IM: Promises and Pitfalls — 11— August 15, 2011 2010: 1223 Transactions

Ask-A-Librarian (AAL) Currently, utilizing the NASA Enterprise Directory IT and IM: Promises and Pitfalls Ask-A-Librarian (AAL) Currently, utilizing the NASA Enterprise Directory IT and IM: Promises and Pitfalls — 12— August 15, 2011

ILLiad Going Live in 2011 Implementation has presented numerous technology challenges. IT and IM: ILLiad Going Live in 2011 Implementation has presented numerous technology challenges. IT and IM: Promises and Pitfalls — 13— August 15, 2011

Request Status IT and IM: Promises and Pitfalls — 14— August 15, 2011 Request Status IT and IM: Promises and Pitfalls — 14— August 15, 2011

Pitfalls: IT and Culture Challenges IT and IM: Promises and Pitfalls — 15— August Pitfalls: IT and Culture Challenges IT and IM: Promises and Pitfalls — 15— August 15, 2011

IT Challenges § Firewalls » NASA personnel cannot view websites of other Centers. § IT Challenges § Firewalls » NASA personnel cannot view websites of other Centers. § Trusted Relationships » Many cost-effective library solutions are hosted by the vendor. Services are often implemented in non-standard environments. § Increased collaboration with IT teams is necessary » Libraries have traditionally been responsible for maintaining their own information service environments. Information service managers don’t typically understand the increased need for IT governance. § Meeting User Expectation » Customer needs have changed. We need to deliver services to the customers in their space of choice. » Customers are familiar with personalized services from Google, B&N, Amazon etc. NASA information managers provide content that is suitable for world class research and desire to increase value added services to the customers. IT and IM: Promises and Pitfalls — 16— August 15, 2011

Collaboration: IT and IM: Promises and Pitfalls — 17— August 15, 2011 Collaboration: IT and IM: Promises and Pitfalls — 17— August 15, 2011

Moving Forward § Firewall rules enabled for Agency information services and web spaces § Moving Forward § Firewall rules enabled for Agency information services and web spaces § Integrate library specific standards into IT governance (e. g. MARC-XML, Dublin Core, Open. URL) and mainstream technology standards into information services. § Facilitate the trusted relationship for established library vendors. § Establish guidelines for accessing and sharing information in the public domain to facilitate the development of NASA library specific web services. (e. g. Google book search API, OCLC’s developers network). § Establish approved processes for communicating with customers via chat and video. » Chat and video needs to have the ability to be offered as a service. § Establish guidelines for offering services via mobile technologies on both the Android and Apple platforms without firewall interference. IT and IM: Promises and Pitfalls — 18— August 15, 2011

IT + IM = Information Innovation § § § Personalized user experiences Multiple channels IT + IM = Information Innovation § § § Personalized user experiences Multiple channels of communication and collaboration Information Services accessed via mobile devices Smart phone apps for accessing, manipulating and storing information Dashboard collaboration sites for research areas Data mining tools Data visualization tools Repositories for NASA-produced research, reports, talks, images, videos Agency-wide access to all NASA library resources 24 x 7 research is possible in or outside firewalls NASA performs cutting edge research with state-of-the-art information tools IT and IM: Promises and Pitfalls — 19— August 15, 2011