Ispat International N V Within a Changing Steel

Ispat International N. V. Within a Changing Steel Industry

Ispat International N. V. A Global Force in Steel • A $5 billion company with steelmaking operations in the USA, Canada, Mexico, the Caribbean, Germany, and France • Shipped 15 million tons of finished steel in 2003 • Member of the second largest steel producer in world • Employs over 14, 000

Ispat Inland Inc. • A $2. 2 billion company that specializes in high-value-added flat-rolled and bar products • The fourth largest integrated steel manufacturer in the United States • Shipped 5. 3 million tons in 2003 • Employs over 6, 000 • Plant location in East Chicago, IN

Ispat Inland Inc. Sales Office located in downtown Chicago

Ispat Inland Inc. Leading Customers: - Automotive - Appliance - Office Furniture - Electrical Motors - Distribution

Customer Representative Responsibilities • Respond to customer requests including: – Product delivery – Availability – Order status – Expediting • Coordinate with internal Company resources to resolve customer issues

Customer Representative Responsibilities • Work with Outside Sales Rep to: – Solicit customer orders – Obtain commercial intelligence and communicate to organization – Maximize revenues and reduce non-profitable dollars

Customer Representative Responsibilities • Function in team environment – Participates on projects and special assignments as needed • Manage sales metrics – Identifies and executes corrective actions as required.

Customer Representative Qualifications • Communication skills – Clearly conveys information and ideas – Interpersonal, problem solving and negotiation skills • Time Management – Deadline and follow-up oriented, punctual – Drives for results • Teamwork – Has ability to be an efficient team player and to understand when leadership is needed

Customer Representative Qualifications • Decision Making – Effective decision-making ability, able to strategically explore options and alternatives • Initiating Action – Taking prompt action to accomplish objectives • Continuous Learning – Actively identifies new areas for learning

Training Program • Position includes an extensive training program that includes the following: – Production Process and Manufacturing Tours – Products and Prices – Quality Systems Orientation (TQM) – Systems Training – Hands-on Training with Account Teams – Marketing Overview

Training Program • Continuous Future Training: – Presentation Techniques – Leadership Skills – Negotiations – Selling Courses – Many others, suggestions encouraged

Performance is based on: • Results • Priority Setting/Time Management • Building team spirit • Personal learning • Communication • Perseverance • Problem solving • Decision quality

Career paths • Customer Representative is typically a three - to-five year career position with increased responsibilities over time: – larger accounts – more profit accountability • Depending on performance, opportunities exist in Outside Sales, Sales Management, or Marketing

Why You Should be a Customer Representative • Dynamic, fast-paced • Self-directed • Teamwork strategy taught by School of Business is heavily applied to position • Travel opportunities • Excellent experience for the future • Highly competitive with industry average salaries/benefits • Tuition reimbursement for graduate degrees • Location

When will Ispat Inland Inc. be interviewing? • Will be attending Marketing Career Fair Sept. 20 (Mary Shinsako and Amanda Di. Toro) • Interviewing will take place Wednesday, Oct. 27 with Mary Shinsako - Kelley School of Business required, marketing majors preferred - Offers will be made this fall for 2 -3 positions for June graduates • Finance majors are welcome to attend an evening presentation on Oct. 26 with Curt Geissler. Interviews will follow on Oct. 27

Ispat Inland Inc. www. ispat. com