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ISO 9001 The Business Case
What is ISO 9001? Origins - ISO stands for the International Organization for Standardization, who create best practice standards through consensus of experts around the world. Popularity - ISO 9001 is ISO's most popular standard, being implemented by more than one million companies in over 175 countries. Outcome - When implemented, ISO 9001 provides a system to help ensure quality management is ingrained throughout any business.
“ISO 9001 has really helped put quality at the heart of our business. ” (K 2 Mobility)
Why do you need ISO 9001? Tenders - Many clients tell us they applied for ISO 9001 in order to tender for more work. ISO 9001 can save considerable time on Pre Qualification Questionnaires (PQQs). It’s even a mandatory requirement for some tenders. Quality - As companies expand become more complex, a Quality Management System helps ensure quality doesn’t slip. This reduces mistakes, frustrating re-work and cost, helping the bottom-line.
“The percentage of our work load that’s been won by ISO 9001 is about 98%. We simply wouldn’t be able to tender for work without it. ” (Red Penguin)
What are the benefits of ISO 9001? ü Quality - By introducing a management system, ISO 9001 ensures that consistent quality is delivered, every time. ü More business - Through enhancing a companies reputation and opening the door to tenders, ISO 9001 is a proven business winner. ü Client confidence - When someone sees the ISO 9001 certification mark, they’re instantly filled with confidence in the capabilities of that company. They know quality is assured.
“It gives our clients confidence in our ability to deliver an exceptional service. ” (Athena Risk)
Don’t just take our word for it Research carried out by Dun & Bradstreet showed increased employee involvement, cost reduction and increased market share having gained implemented the standard ISO 9001 certified organisations have been shown to perform better in a study by the Harvard Business School. Research by four business school academics showed that firms that failed to seek certification experienced substantial deteriorations in ROA, productivity and sales. For references and links to more studies, visit: http: //www. british-assessment. co. uk/articles/iso-9001 -the-hard-facts/
“Since implementing ISO 9001, we’ve experienced huge growth. We’re now winning more business and have the opportunity to satisfy more customers. ” (Chapter Three Consulting)
How much does ISO 9001 cost? Ethical pricing policy - Rather than charging a flat rate based upon your turnover, your quotation is tailored according to factors which may affect the complexity of an audit, e. g. number of staff, number of sites and your industry. Payment - We understand that cash flow can be an issue. We offer an option to pay in 3 interest-free installments, or a discount is provided for those who choose to pay fully upfront. Contract - We won’t tie you into a long term contract – we’d rather you stay because you enjoy our service, not because you have to.
“ISO 9001 allows us to work smarter, we now keep things in one place instead of 100 different places. ” (Red Penguin)
What’s involved? Prepare Most clients have much of what is required in place already, it may just need some tweaking. We don’t need you to prepare, other than to communicate to your team that you’re aiming to achieve certification. Stage 1 Your first visit (Stage 1) involves reviewing what processes you have to assist in building your Management System. You’ll be guided through our unique Toolkit. Prepare It’s then up to you to complete your Management System which accurately reflects your processes. You then perform an Internal Audit to confirm you are doing what your Management System says.
What’s involved? Stage 2 Once you’re happy, we will re-visit you for the formal audit. Typically, most clients are ready for the audit at around 3 months. Support You can talk to an expert at any time. It’s helped 1, 000 s achieve certification with no prior experience and helped us achieve industry-leading satisfaction figures.
“Our client area is so helpful. We’ve found the toolkits invaluable. ” (Athena Risk)
Your client area Watch useful webinars Track your progress
Your client area Downloads • Toolkits • Templates • Checklists • Ultimate guides
98% of our customers said their client area helped them achieve certification faster!* *Based on a 2017 BAB survey
United Kingdom Accreditation Service (UKAS) Quality service - Just like we’ll come out and audit you, UKAS come and audit us to ensure we meet international standards. With UKAS accreditation, you can trust that we’re qualified and competent to deliver the highest level of service. Government backed - UKAS is the UK’s accreditation body – the only one recognised and supported by government. Tenders - Your UKAS backed ISO certificate from BAB will never be rejected in a tender, home or abroad. If it is, we’ll give your money back! Want to know more about UKAS?
“The reason we switched our certification to BAB was to use their UKAS accreditation in the larger tenders. Without UKAS we weren’t eligible for these. ” (KKB Group)
“There isn’t any aspect that hasn’t been improved by the ISO 9001 standard. It’s the best thing we’ve ever done for the business!” (Fitnut) Want to read the full story?