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ISO 9001: 2008 Certified Customized Regional Program on “Building Capacity in Educational Leadership And ISO 9001: 2008 Certified Customized Regional Program on “Building Capacity in Educational Leadership And Management in The Asean Community” CPSC Manila October : 15 to 19, 2012 Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified “Knowledge Management Systems for ET&D Organizations ” By Dr: Hazrat ISO 9001: 2008 Certified “Knowledge Management Systems for ET&D Organizations ” By Dr: Hazrat Hussain Faculty Consultant CPSC Manila Dr: Hazrat Hussain CPSC Manila

ISO 9001: 2008 Certified Knowledge has Become a Preeminent Economic Resource Industrial Economy marked ISO 9001: 2008 Certified Knowledge has Become a Preeminent Economic Resource Industrial Economy marked by “Out to do” one another In K-Economy “Out-to Know” Dr: Hazrat Hussain Faculty CPSC Manila

Knowledge & Technology Driven ISO 9001: 2008 Certified High-tech Manufacturing & Services Assembly type Knowledge & Technology Driven ISO 9001: 2008 Certified High-tech Manufacturing & Services Assembly type Manufacturing Medium-tech Manufacturing & Services Knowledge Based Primary Commodities Industrial Economy Agri-Based Economy in Transition Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified These economies were named after the sector that boosted economic ISO 9001: 2008 Certified These economies were named after the sector that boosted economic growth. So if by Knowledge economy we mean knowledge per se is for sale, Then: Radio Religious organization News Papers Schools Television Internet Search Engines& Software Industries Universities Prof: Hazrat Hussain Asstt: Faculty CPSC Manila Access to Information & Knowledge On Payment

ISO 9001: 2008 Certified Economy grow with the sale of Knowledge & knowledge based ISO 9001: 2008 Certified Economy grow with the sale of Knowledge & knowledge based Products • Public and Private Colleges and Universities in the United States comprise a $200 billion industry where knowledge is for sale. • Data transmission Over the ICT-Technology Network is 5 times more than that of voice Transmission (Housel & Bell, 2000). • In the last decade, telecommunication moving-information and moving capital at the rate of one trillion dollar a day -has become one of the most important and some say, the most important element of our business infrastructure Prof: Hazrat Hussain MCI president Timothy price(2000) Faculty CPSC Manila

ISO 9001: 2008 Certified Industrial Revolution has a Profound Effect on Education System Schools ISO 9001: 2008 Certified Industrial Revolution has a Profound Effect on Education System Schools are in many ways a Creature of Industrial Society School in the Industrial age Mirrored Life in Factories Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified The challenge is this as to how we can refashion ISO 9001: 2008 Certified The challenge is this as to how we can refashion our Institutes so that they mirror, and thereby help to prepare the young for life in a knowledge economy? And how can teachers/instructors, in what they do in technical Institutes, be models of what it is to be a successful member of such a knowledge society. Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management & TVET Systems Prof: Hazrat Hussain Faculty CPSC ISO 9001: 2008 Certified Knowledge Management & TVET Systems Prof: Hazrat Hussain Faculty CPSC Manila

Knowledge Management and TVET System ISO 9001: 2008 Certified Changes in the Workplace Knowledge Knowledge Management and TVET System ISO 9001: 2008 Certified Changes in the Workplace Knowledge Worker Instructor as a Knowledge Worker Activities of the Instructor as KW Prof: Hazrat Hussain Faculty CPSC Manila TVET as a Learning Organization

ISO 9001: 2008 Certified Changes in the Workplace The use of Intellectual Technology Rapid ISO 9001: 2008 Certified Changes in the Workplace The use of Intellectual Technology Rapid Changes in Technology The effect of workplace Transcends down to Education Sys/TET Workforce Mobility Changes in Work Place TVET System Prof: Hazrat Hussain Faculty CPSC Manila Rapid growth Of ICT Changing Management Philosophies TQM, BPR , ISO Knowledge Workers required Produce Knowledge Workers

ISO 9001: 2008 Certified Learn, Unlearn And Relearn Knowledge Workers Learning Organizations are Constantly ISO 9001: 2008 Certified Learn, Unlearn And Relearn Knowledge Workers Learning Organizations are Constantly Renewing and Reshaping Dr: Hazrat Hussain Faculty CPSC Manila For TVET How to Prepare people For Work in K-based learning Communities?

As Knowledge Workers Instructors need access to current Knowledge and Information How to Manage As Knowledge Workers Instructors need access to current Knowledge and Information How to Manage the Knowledge? Access to information Is not enough, what is required is access to knowledge Measures to be taken to address the issue of Knowledge Management Prof: Hazrat Hussain Faculty CPSC Manila

Most of the Knowledge remains locked in the heads of the Instructors and goes Most of the Knowledge remains locked in the heads of the Instructors and goes Unshared and invalidated KM? According to the head of Hewlett-Packard: “If HP knew what it knows, we would have been three times as profitable”. Head of HP Dr: Hazrat Hussain Faculty CPSC Manila

If our TVET Institutes knew what all their Individual Instructors know, and if the If our TVET Institutes knew what all their Individual Instructors know, and if the Directorates and Ministries know what all their Individual best Institutes know, how more effective would TVET system be? Dr: Hazrat Hussain Faculty CPSC Manila

Therefore each TVET system should be a learning organization of Institutes and Instructors as Therefore each TVET system should be a learning organization of Institutes and Instructors as learning communities and an education and Training service, which has itself, become a learning system in a Global Environment. Prof: Hazrat Hussain Faculty CPSC Manila

Knowledge Management Systems Dr: Hazrat Hussain Faculty CPSC Manila Knowledge Management Systems Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Processes Tools Infrastructure Knowledge Assets Exploit To Achieve Its Goals ISO 9001: 2008 Certified Processes Tools Infrastructure Knowledge Assets Exploit To Achieve Its Goals Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management Systems • Knowledge • Types of Knowledge • ISO 9001: 2008 Certified Knowledge Management Systems • Knowledge • Types of Knowledge • Knowledge Management • KM Componenets Prof: Hazrat Hussain Faculty CPSC Manila

Knowledge ISO 9001: 2008 Certified Knowledge is an Ideational construct (i. e. Conceptual rather Knowledge ISO 9001: 2008 Certified Knowledge is an Ideational construct (i. e. Conceptual rather than Physical) developed through the agency of mind. It is a fluid mix of framed expertise, values, contextual information and expert insight t that provides a framework for evaluating and incorporating new experiences and information. K-Originates at Applied at--Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified TYPES OF KNOWLEDGE Individual Knowledge Organizational Knowledge Explicit Knowledge Tacit ISO 9001: 2008 Certified TYPES OF KNOWLEDGE Individual Knowledge Organizational Knowledge Explicit Knowledge Tacit Knowledge Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Is Immanent & Extant Born or Die Owned Stored ISO 9001: 2008 Certified Knowledge Is Immanent & Extant Born or Die Owned Stored Categorized Prof: Hazrat Hussain Faculty CPSC Manila K-is Object Need for KM

ISO 9001: 2008 Certified Knowledge Management Prof: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Knowledge Management Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Smith (1998) defines systemic knowledge management as ‘those processes, tools, ISO 9001: 2008 Certified Smith (1998) defines systemic knowledge management as ‘those processes, tools, and infrastructures by which an organisation continuously improves, maintains and exploits all those elements of its knowledge base (related to its financial, tangible, and intangible assets) which the organisation believes are relevant to achieving its goals. It includes the processes, tools, and the infrastructure by which these goals are modified as the organisation’s base changes’ Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management (KM) is about getting the right knowledge to ISO 9001: 2008 Certified Knowledge Management (KM) is about getting the right knowledge to the right people at the right time through a collection of technologies, tools and philosophies. (Petrash, 1996) Knowledge management is the process of acquisition and creation, storage and organization, sharing and dissemination and of course the application of knowledge. (Karl, Wiig, 1999) The Knowledge of an individual and organization-whether tacit or explicit-does not set isolated. The interplay of these forms of knowledge is facilitated through structures, systems and of course the culture of the organization in order to achieve the high end result. (Rosenberg, 2000) Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Components of Knowledge Management System Two Views About Knowledge as ISO 9001: 2008 Certified Components of Knowledge Management System Two Views About Knowledge as an Object that can be captured , stored and used for organizational Purposes; (80 -90)% literature focused on IT (Skyrme) Divorcing personal Agency from IT Is not wise Get them marry Prof: Hazrat Hussain Faculty CPSC Manila Knowledge is a personal Property ( Nonaka). However Sveiby advocates Leverage Of Knowledge To be used in organization Processes.

ISO 9001: 2008 Certified Four Componenets Of KM Contents Culture Infrastructure Process Prof: Hazrat ISO 9001: 2008 Certified Four Componenets Of KM Contents Culture Infrastructure Process Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified These Four components strengthens the harmonious integrated interaction of people ISO 9001: 2008 Certified These Four components strengthens the harmonious integrated interaction of people with processes and technology infrastructure for effective management of knowledge in the production of goods and services Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Acquisition External Expertise (New Ideas, concepts) Current Understanding on the ISO 9001: 2008 Certified Acquisition External Expertise (New Ideas, concepts) Current Understanding on the Subject (Books, Journals Publications and Internet, archived work) Training Module Sharing Delivery approaches &Strategies Application TM Delivery Tools for delivery (Best Practices) Personal Experience &Knowledge Visit to work places Hands on Practice Trainee (KSA) Knowledge (Content) Flow in T & E Organizations Prof: Hazrat Hussain Asstt: Faculty CPSC Manila Training of Employees Organizational Memory Training Tech: Assessment K-Need Mapping Evaluation/ NAS Storage/ Organization

ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

Culture ISO 9001: 2008 Certified Culture is considered as the principal determinant of the Culture ISO 9001: 2008 Certified Culture is considered as the principal determinant of the Success of Knowledge Management system How people • Work • Cooperate • collaborate • Human Behaviour • Values • Standards • Initiatives How People • Cooperate • Take Decision ? Culture Become Alpha and Omega for Success and Failure Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Cultural aspects needs substantial attention • Change the organization culture ISO 9001: 2008 Certified Cultural aspects needs substantial attention • Change the organization culture or • Let the leadership be changed Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

Culture ISO 9001: 2008 Certified Continuous Improvement Openness Organizational Learning Knowledge Sharing Productive Cooperation Culture ISO 9001: 2008 Certified Continuous Improvement Openness Organizational Learning Knowledge Sharing Productive Cooperation Create a Synergy Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

Culture ISO 9001: 2008 Certified The synergy of bringing together the knowledge and experiences Culture ISO 9001: 2008 Certified The synergy of bringing together the knowledge and experiences of a group of people focusing on the same problem is real. Shared knowledge is Power Hoarders of knowledge are discouraged Therefore the structure, policies and procedures of the organization should encourage employees to release their ideas and expertise. Capture and store the Tacit knowledge Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Sharing Mechanisms Inter &Intra Institute Forums of staff at ISO 9001: 2008 Certified Knowledge Sharing Mechanisms Inter &Intra Institute Forums of staff at all levels Informal Network Electronic chat Groups(facebook, blogs) Network of particular Target Groups(Co. P) Capture the Tacit Knowledge Make it explicit Action learning Meeting & Planning Sessions Mentoring Programs Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Traits to benefit from Sharing Mechanisms Team Player IT Savvy ISO 9001: 2008 Certified Traits to benefit from Sharing Mechanisms Team Player IT Savvy A Good Student Flexible Who want to Benefit from Sharing? Flexi ble Good Communicator Resourceful Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila ISO 9001: 2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management Process Acquisition K-Audit To produce products/services Meeting/exceeding Customer ISO 9001: 2008 Certified Knowledge Management Process Acquisition K-Audit To produce products/services Meeting/exceeding Customer demands Application Prof: Hazrat Hussain Faculty CPSC Manila Storage/ Organization Dissemination/ Sharing

ISO 9001: 2008 Knowledge Management Process Certified • Existing Knowledge • Potential but Untapped ISO 9001: 2008 Knowledge Management Process Certified • Existing Knowledge • Potential but Untapped • Outdated • Existing K-deficiency • Future K Needs ge& nowled k • Label ontext Knowledge Audit C Give it in Hard ve of the Organization • Archi copies rmat ital Fo pository & dig -Re BS&K • MD K-Acquisition& • Quality of Creation Programs Organization& • Cost reduced Storage • Innovation • Customer retention • Identify, Sharing and • Responsiveness Evaluate& select • Acquire K • Ways to release tacit knowledge • Formal training& coaching • Access to all • Groupware Techniques Dissemination Dr: Hazrat Hussain Faculty CPSC Manila Application

Knowledge Management Process • Existing Knowledge • Potential but Untapped • Outdated • Existing Knowledge Management Process • Existing Knowledge • Potential but Untapped • Outdated • Existing K-deficiency • Future K Needs Knowledge Audit of the Organization • Identify, Evaluate& select • Acquire K • Ways to release tacit knowledge • Label knowledge& • Give it Context • Archive in Hard copies • & digital Format • MDBS&K-Repository K-Acquisition & Creation Organizatio n& Storage • Quality of Programs • Cost reduced • Innovation • Customer retention • Responsiveness Applicatio n Dr. Hazrat Hussain Faculty CPSC Manila • Formal training& coaching • Access to all • Groupware Techniques Sharing and Disseminati on

ISO 9001: 2008 Certified Prof: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Should fit the Organizational Needs (TVET) Infrastructure( IT) Knowledge Behavior ISO 9001: 2008 Certified Should fit the Organizational Needs (TVET) Infrastructure( IT) Knowledge Behavior Dr: Hazrat Hussain Faculty CPSC Manila Cost Effective

ISO 9001: 2008 Certified Some IT Infrastructure Technologies Groupware (MSN, Email, Video and Web ISO 9001: 2008 Certified Some IT Infrastructure Technologies Groupware (MSN, Email, Video and Web conference etc), Cloud Computing, Social Media Contact Management Software Document Management Intranets / Data Warehouse Databases /Google Doc Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Organizations that are capable of combining Content, Culture, Process and ISO 9001: 2008 Certified Organizations that are capable of combining Content, Culture, Process and IT Infrastructure for better knowledge management will lead the way in setting standards, establishing organization and sector benchmarks and meeting the challenge of the future and they will be the one that survive. The putting in place of a knowledge management process, is not a one time activity. Knowledge gets old and retires of value and it needs to be renewed and updated on a continuous basis Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified The Design of any Knowledge Management system Should clearly specify ISO 9001: 2008 Certified The Design of any Knowledge Management system Should clearly specify updating responsibility Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management Models Prof: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Knowledge Management Models Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Management is used in a variety of meanings. It ISO 9001: 2008 Certified Knowledge Management is used in a variety of meanings. It is used within • Archives and records management • Libraries and content management, • Document management, and information management. It is also used as concept within the • organizational development, • human resources management, • recruitment, training and education, • public relations and • communication. However, in different KMS these areas appears in different combinations to make it relevant to the context and priorities of the organization. Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Criteria for KM Models • KM Models are rare for ISO 9001: 2008 Certified Criteria for KM Models • KM Models are rare for T&E Institutions • However, it should incorporate: – Basic Concept, Process& Components of Knowledge Management – Interplay of different types of Knowledge – New Knowledge Creation – Knowledge Transfer Mechanisms Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Two Models of KM A proposed Model of KM for ISO 9001: 2008 Certified Two Models of KM A proposed Model of KM for TEVT Ikujerio Nonaka Model of Knowledge Creation& Transfer Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified A Proposed Model for Knowledge Management in TEVT Systems Prof: ISO 9001: 2008 Certified A Proposed Model for Knowledge Management in TEVT Systems Prof: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Two Perspectives of TVET Academic Activities Organizational matters Dr: Hazrat ISO 9001: 2008 Certified Two Perspectives of TVET Academic Activities Organizational matters Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Academic Activities Major Business Process Survival& Competitiveness Content Management System ISO 9001: 2008 Certified Academic Activities Major Business Process Survival& Competitiveness Content Management System Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified TEVT as Organization Proper structure Roles, procedures & rules Hierarchy& ISO 9001: 2008 Certified TEVT as Organization Proper structure Roles, procedures & rules Hierarchy& function Management Philosophies TQM, PBR, ISO etc. Functions & Procedures Dr: Hazrat Hussain Faculty CPSC Manila

Some important Processes and Functions in TEVT as Organization ISO 9001: 2008 Certified ØRegistration Some important Processes and Functions in TEVT as Organization ISO 9001: 2008 Certified ØRegistration of trainees and their record management Ø procurement processes Ø financial and accounting records Ø Human resource management practices ØDeveloping a pool of experts/ Specialists ØAcademic activities, ØResearch undertakings Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Lessons Learned & Knowledge Created Strategic Planning & Policy development ISO 9001: 2008 Certified Lessons Learned & Knowledge Created Strategic Planning & Policy development Prof: Hazrat Hussain Asstt: Faculty CPSC Manila Improvement Productivity Efficiency

ISO 9001: 2008 Certified Sporadic , Non -Integrated Application of these Practices Integration of ISO 9001: 2008 Certified Sporadic , Non -Integrated Application of these Practices Integration of these activities is needed KM Model Dr: Hazrat Hussain Faculty CPSC Manila ?

ISO 9001: 2008 Certified Tacit –K ¤ Made ¤ Explicit Academic Activities K-Content Management ISO 9001: 2008 Certified Tacit –K ¤ Made ¤ Explicit Academic Activities K-Content Management for Training purposes Organizationa l Memory IT Explicit-K Prof: Hazrat Hussain Asstt: Faculty CPSC Manila Contents about TEVT Organizational functions

ISO 9001: 2008 Certified Process documentation Communities Of practice Quality Improved Business policy &Strategies ISO 9001: 2008 Certified Process documentation Communities Of practice Quality Improved Business policy &Strategies Govt: policies Cost effective service Innovation& Agility New strategic direction Sat: customer Decision Support System Procurement Recruitment Training& Dev Performance Appraisal Rewords& incentive Record keeping Employee’s Trg record Financial statements etc Appl: Stor: : Training Module (TM) Development Crea: Shari: TM Delivery Organizational Memory Trainees’ (Assessment) (Database, Intranet etc ) A proposed Knowledge. Prof: Hazrat Hussain Management TVET System. Faculty CPSC Manila Asstt: Workforce profiling, Strategic W/Force Planning Succession Planning Training and Development of employees Trainees’ Evaluation R&D Section K-Need Mapping Training Tech: mapping Trends forecasting Labour Market Analysis Tracer studies Sponsoring Researches with Industry Skill standards Dev Accreditation& Certification Library Resource Management • Formal/Informal meetings CMC • To make Tacit K- Explicit • Networking( Internal& External

ISO 9001: 2008 Certified A Proposed Knowledge Management TVET System Decision Support System Organizational ISO 9001: 2008 Certified A Proposed Knowledge Management TVET System Decision Support System Organizational Functions Application: Training Module (TM) Development Storage: : Sharing: TM Delivery Trainees’ (Assessment) Creation: Organizational Memory (Database, Intranet etc ) Content-M Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified K- contents Interplay of Different K-types KM Processes Knowledge Management ISO 9001: 2008 Certified K- contents Interplay of Different K-types KM Processes Knowledge Management Model Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Ikujurio Nonaka Model for Knowledge Creation and Transfer Prof: Hazrat ISO 9001: 2008 Certified Ikujurio Nonaka Model for Knowledge Creation and Transfer Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Ikujurio Nonaka Model for Knowledge Creation and Transfer • Nonaka’s ISO 9001: 2008 Certified Ikujurio Nonaka Model for Knowledge Creation and Transfer • Nonaka’s SECI • • Socialization, Externalization, Combination, and Internalization model first appeared in 1991 Describes the ways knowledge is generated, transferred and re-created in organizations. Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Main Features In Nonaka’s Model Three Level of Social Aggregation ISO 9001: 2008 Certified Main Features In Nonaka’s Model Three Level of Social Aggregation Forms of Knowledge Tacit & Interaction Dynamics Individual Group Context Explicit Dr: Hazrat Hussain Faculty CPSC Manila K-Creating Processes • Socialization • Externalization • Combination • Internalization

ISO 9001: 2008 Certified Four Interaction Process for KM Creation Socialization Combination Externalization Internalization ISO 9001: 2008 Certified Four Interaction Process for KM Creation Socialization Combination Externalization Internalization Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Knowledge Sharing and Knowledge Creation C Individual E’s Tacit Knowledge ISO 9001: 2008 Certified Knowledge Sharing and Knowledge Creation C Individual E’s Tacit Knowledge A B B Individual F’s Tacit Knowledge B A Individual E’s Explicit Knowledge A A D Legend: A-Externalization B B-Internalization Dr: Hazrat Hussain Faculty CPSC Manila Individual F’s Explicit Knowledge C-Socialization D-Combination Scutter (2001)

ISO 9001: 2008 Certified The spiral resulting from the exchange of tacit and explicit ISO 9001: 2008 Certified The spiral resulting from the exchange of tacit and explicit knowledge across different organizational levels is the key to knowledge creation and re-creation Organizations should recognize the importance of this interaction dynamics and embed the mechanisms that make possible the Transfer and Creation of knowledge Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified KM Practices in Training and Development organizations in Metro Manila ISO 9001: 2008 Certified KM Practices in Training and Development organizations in Metro Manila Philippines ( Research Study: 2005) The knowledge management practices in training and developing organizations are nascent. However many of these organizations are already exercising some practices which shows their readiness to launch KM system. Knowledge creation and acquisition, Cultural adaptation and Information Technology aspects are three important aspects that have strong relationship with success of the knowledge management system. Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified KM Practices in Training and Development organizations in Metro Manila ISO 9001: 2008 Certified KM Practices in Training and Development organizations in Metro Manila Philippines ( Research Study: 2005) The benefits of innovations, responsiveness, competitiveness and organizational learning are most likely to be achieved from knowledge management practices and leadership of T&D organizations should resort to KM systems. Based on the above strength of relationship knowledge management system is recommended for T&D organizations to be adopted. Dr: Hazrat Hussain Faculty CPSC Manila

Dr: Hazrat Hussain Faculty CPSC Manila Dr: Hazrat Hussain Faculty CPSC Manila

Organization Structure for KM Dr: Hazrat Hussain Faculty CPSC Manila Organization Structure for KM Dr: Hazrat Hussain Faculty CPSC Manila

Agenda at Steering Committee Dr: Hazrat Hussain Faculty CPSC Manila Agenda at Steering Committee Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified KM –Model for T&D Organizations in Metro Manila The knowledge ISO 9001: 2008 Certified KM –Model for T&D Organizations in Metro Manila The knowledge management center continuously arrange for the orientation on KM concepts and take the help of IT division for introducing different platform for capturing knowledge, sharing and networking. The knowledge management center promotes the establishment of communities of practice, which is a prime knowledge management initiative. Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Dr: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Dr: Hazrat Hussain Faculty CPSC Manila

Factors to be Considered in Successful KM-Strategy Development Involve all Parties of the Organizati Factors to be Considered in Successful KM-Strategy Development Involve all Parties of the Organizati on Allow other interested Parties from Outside Strategy Must Have a Simple approach Concrete Understandi ng Prof: Hazrat Hussain Faculty CPSC Manila Dictates Future Direction Time and Cost Saving

Stages to KM Maturity Stage Create order & Structure to document & Information Establish Stages to KM Maturity Stage Create order & Structure to document & Information Establish Infrastructure Technical& Information Employ learning Individual, team organization Dr: Hazrat Hussain Faculty CPSC Manila Integrate KM into key. Business Process Develop a Framework For Organization with KM embedded

ISO 9001: 2008 Certified Factors Affecting the Success of Knowledge Management Strategy Dr: Hazrat ISO 9001: 2008 Certified Factors Affecting the Success of Knowledge Management Strategy Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Factors Affecting The Success of KMS Certified Information Technology Mastering Change ISO 9001: 2008 Factors Affecting The Success of KMS Certified Information Technology Mastering Change Due Consideration To these Factors Makes KMS A Success Learning to learn People are Essential Information is Important Building Culture Continuous Improvement Strategic Management Of Knowledge Dr: Hazrat Hussain Faculty CPSC Manila Leadership

ISO 9001: 2008 Certified Knowledge Management and Cost Saving Dr: Hazrat Hussain Faculty CPSC ISO 9001: 2008 Certified Knowledge Management and Cost Saving Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Almost 80% of Fortune 500 Companies have a dedicated Knowledge ISO 9001: 2008 Certified Almost 80% of Fortune 500 Companies have a dedicated Knowledge Management team. Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified No Company Saving Reasons 1 Chevron $170 Million Pooling& sharing ISO 9001: 2008 Certified No Company Saving Reasons 1 Chevron $170 Million Pooling& sharing scattered knowledge across the world 2 Dow Chemical $100 M Patents & Licenses 3 Booz Allen $7 M &Hamilton Reducing time to find & Access employees 4 Silicon Graphic $3 M Product Communication 5 Steel case +ve Productivity K-sharing 6 Ford $ 1. 2 Billion Access to best Practices 7 Texas Instrument $500 Million Access to best Practices Dr: Hazrat Hussain Faculty CPSC Manila Information

ISO 9001: 2008 Certified Dr: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified The Move Community Towards Dr: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified The Move Community Towards Dr: Hazrat Hussain Faculty CPSC Manila ASEAN Knowledge

ISO 9001: 2008 Certified The Move Community Towards ASEAN Knowledge Ø Regional integration and ISO 9001: 2008 Certified The Move Community Towards ASEAN Knowledge Ø Regional integration and cooperation are knowledgeintensive processes, requiring careful policy analysis. Ø Educational Institutions and Business Organizations can develop Networks alike: Ø Co. P & VCo. P (TVET-Pedia) Ø Think Tanks(NARBO, GLDN) and Universities Ø research to guide Policy decision Ø Innovation, Competitiveness , sustained economic Growth Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified The Move Towards ASEAN Knowledge Community Ø Each country has ISO 9001: 2008 Certified The Move Towards ASEAN Knowledge Community Ø Each country has one specialized body on economic research. ( NIDA & DAP in the Philippines) Ø Regional Network: Ø Ø Asian Policy Forum, NARBO, GLDN the East Asian Bureau of Economic Research, Network of East Asian Think-Tanks Network of Universities Ø Association of East Asian Research Universities Ø ASEAN University Network(AUN) Dr: Hazrat Hussain Faculty CPSC Manila

The Move Towards ASEAN Knowledge Community ( Network of Universities) • Programs that involve The Move Towards ASEAN Knowledge Community ( Network of Universities) • Programs that involve leading centers of learning can bring powerful intellectual resources to bear on the subject of regionalism, and help mobilize future leaders for the long term project of building a regional community. Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ASEAN TVET System for knowledge workers • ASEAN community, the term knowledge workers. • ASEAN TVET System for knowledge workers • ASEAN community, the term knowledge workers. • Singapore ITE, Nanyang , Temasek Polytechnic: Dr: Hazrat Hussain Faculty CPSC Manila

ASEAN TVET System for knowledge workers • The Ministry of human resource development Malaysia ASEAN TVET System for knowledge workers • The Ministry of human resource development Malaysia is targeting target of the ministry to have a pool of knowledge workers, building to 31, 500 by 2010 (Pang, 2007). c: Dr: Hazrat Hussain Faculty CPSC Manila

ASEAN TVET System for knowledge workers TESDA Philippines(CP-2013 -18) Thailand OVEC(2009) Technically competent , ASEAN TVET System for knowledge workers TESDA Philippines(CP-2013 -18) Thailand OVEC(2009) Technically competent , Innovative and creative • knowledge--‐based, with higher order thinking skills with foundational life skills in pursuit of lifelong learning opportunitiespossessing desirable work attitudes and behavior Encouraged administrators and teachers to carry out research work for new knowledge and innovation / technology in order to ensure sustainable development, for instance – “One Page Research” and – “Classroom Action Research”. – Students’ Innovation Projects Encouraged Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

ISO 9001: 2008 Certified Conclusions The workplace of the 21 st century is knowledge ISO 9001: 2008 Certified Conclusions The workplace of the 21 st century is knowledge based and requires workers to be knowledge based. Therefore ET&D organizations in ASEAN system should take a strategic move to produce knowledge workers as per requirement of the workplace. Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Conclusions ET&D Organization of the respective countries need to adopt ISO 9001: 2008 Certified Conclusions ET&D Organization of the respective countries need to adopt KM System for the sake of survival, competitiveness, responsiveness and continuous improvement. It needs to thrive on the regional cluster or network of Universities for co-producing knowledge products. Switching on to the KM system in the network of ASEAN ET&D organizations will lead to a more cohesive ASEAN community development with ultimate state of one vision, one identity andone community. Dr: Hazrat Hussain Faculty CPSC Manila

ISO 9001: 2008 Certified Thank you!!! Dr: Hazrat Hussain Faculty CPSC Manila ISO 9001: 2008 Certified Thank you!!! Dr: Hazrat Hussain Faculty CPSC Manila