Is the Indian Software Industry Mature ? BCS Glasgow – Monday 8 th Oct 2001 Investing in relationships
The India Scenario – Population 1 billion – Second largest English speaking population in the world – Over 1 million graduates each year – Top three professions – law, medicine and computing Source: Nasscom Strategic Review 2001 Investing in relationships
What is Maturity About – – – – Reliable Source for Skills Demonstrated Competence Sustained Growth Appropriate Positioning Broad Spread Mature Processes Mature Services Investing in relationships
Reliable Skill Source: Education System – Education system – 10+2+3+2 – Emphasis on subjects like Mathematics and Science – Engineering schools and management schools – 150 K Engineers & 35 K Computer Graduates/Yr. – Centre of educational excellence -- IIT's, IIMs, RECs colleges. – Highly Competitive admission system – 3% get admitted in IIT , 0. 5% in Comp. Science – Overall only 50% get admission for Engineering Investing in relationships
Demonstrated Competence – Smart, Cost Effective and Plentiful IT Workforce – 185 of Fortune 500 companies outsource their software to India – – 150 ISO 9000 certified companies and growing 750 software companies Second largest s/w exporter next to USA Excellent communications Investing in relationships
Demonstrated Competence < 80% market share of offshore outsourcing – In 1999 -00, more than 260 out of the Fortune 1000 companies were outsourcing to India (US Govt. estimates) < Large, skilled, English speaking engineering, Scientific base, second only to the US < Highest, worldwide productivity per IT $$ < 24 out of 49 SEI CMM Level 5 organizations based in India < World-class Technology, Over 590 high speed (64 Kbps) links < Companies like Nortel, Microsoft, Oracle, IBM, Cisco, Sun Microsystems have Offshore Development Facilities in India. Investing in relationships
Sustained Growth: Software Exports The Indian software exports have zoomed from a mere US$ 128 million in 199091 to US$ 4 billion in 19992000 at a CAGR of 46. 6%. Source: Nasscom Strategic Review 2001 Investing in relationships
Sustained Growth: Software Exports . Investing in relationships
High India Number, Quality The Philippines China CIS Mexico Low Vendor Sophistication Positioning: Best for Cross Border IT Services Low Number, Cost, Language, Skill High People Sophistication Source: Mc. Kinsey & Co. Analysis Investing in relationships
Broad Spread: Destination for Software Exports Investing in relationships
Mature Processes: SEI CMM Levels Level 5 - Optimizing 30+ companies 50+ companies Level 4 - Managed Level 3 - Defined 100+ companies Level 2 - Repeatable 160+ companies Level 1 -Initial Investing in relationships 400+ companies
Mature Services: The Value Chain Core business measures • Revenue, Profit • Market Share, ROE Business Scorecard IT Scorecard • Quality, delivery • Productivity • Staff Readiness • Customer demand • Service Value • Time to market • Intellectual Assets • Growth • Shareholder value 2 nd order benefits IT causal measures • People & Skill • Bugs per LOC • Classification of bugs 3 rd order benefits 4 th order benefits Investing in relationships 1 st order benefits
Mature Services: 3 rd Generation OO Investing in relationships
Mastek (UK) Limited Investing in relationships
Key Events > Established 1982 > Public Flotation 1992 > ISO 9001 for all services > SEI (CMM) Level 5 Certified (One of only ~40 of companies worldwide) > PCMM Level 3 > One of India’s leading Suppliers of IT Services Investing in relationships
Mastek (UK) Limited > Working in UK since 1993 > 350 professionals based in the UK and India > 2 Dedicated Offshore Development Centres > 80% of New Business from existing clients > June 2001 turnover £ 15 million Investing in relationships
What we have achieved > Over 7000 man years of full lifecycle projects > 350 CRM Implementations > 200+ CRM Consultants > 50 + E Business Projects B 2 B & B 2 C > Product, Vendor Neutral > CMM Level 5, PCMM Level 3 Investing in relationships
How we add value “ Better than 94 % of our overall projects were delivered either on or ahead of time and budget” Of the remainder the maximum over-run was 3% Mastek September 2000 Independent CMM Audit Investing in relationships
World Class Processes Mastek quality metrics far ahead of industry averages: • On-time delivery record of 94% (up from 88% the 1999) • Defect Leakage of 4% (Industry Benchmark 10 -15%) • Budget variance less than 9 % Validated by the level 5 CMM assessment. * SEI CMM 5 is Carnegie Melon’s “Capability Maturity Model”, 5 is the highest level of assessment. Mastek is assessed at level 5 Investing in relationships
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