Introduction to Silver Touch Network Operation Center Your

Introduction to Silver Touch Network Operation Center Your Outsourcing Partner in End-to-End IT Solution and Services USA. UK. NETHERLANDS. INDIA www. silvertouch. com USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Introduction to Silver Touch Founded in 1992, over two decades of servicing clients with Total Solutions for IT. Widely recognized for our ability to deliver both hardware solutions, software solutions, networking solutions & Value Added Services. Large customer base across the globe and ever increasing offshore clients. International Presence with branch offices at USA, UK, Netherlands ensuring Quality of Service, and quick response. 500 + highly skilled software development professionals USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Vision and Mission Vision Our vision is to grow both vertically and horizontally to establish ourselves on top as a preferred System Integrator. Mission Our efforts are aimed at achieving excellence in finding the best synergized IT solutions from an assortment of hardware & software technologies that suit our client's present & future business needs in the most effective & efficient way. USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Why to outsource to NOC services Building support infrastructure Hiring the staff Dealing with employee turnover Filling skills gap Developing processes Creating needed documentation Training on Network Maintenance Support USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Introduction to Silver NOC Our vision and mission, being our constant guiding lights, a need was felt across the organization to offer Network Management Services, in response to several requests from our existing clientele and the global market. We already have the infrastructure to start offering NOC services. The infrastructure is built to comply with international standards applicable to the industry. Leveraging our existing talent and skill pool, and our several Strategic Industry Alliances, it was only a question of defining the NOC Management Processes. USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Our Technical Alliances USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Services Offered from Silver NOC IT Consulting Services • • Capacity Planning Optimization Data Center Disaster Recovery and Management Our Approach to Consulting • Study • GAP Analysis • Improvement Suggestions • Procurement Management • Value added consulting on process implementations USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Silver NOC Services… Remote Desktop Support Application Support Services Network Services • Firewall Setup & Deployment • Bandwidth Monitoring • VPN designing Server Management Services • Remote Server Administration/Management • Server Availability Monitoring • Server Utilization Monitoring USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Silver NOC Services… Hosting Services Management Datacenter and Disaster Recovery Services • Database Monitoring • Database Management • Database Performance Tuning Security Audit Services • • • Firewall Management Intrusion Detection/Prevention Log Monitoring Vulnerability Management (Microsoft WSUS) Antivirus Support & Management USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Silver NOC Services… Infrastructure Services • File Server • Print Server • DNS Server • DHCP Server • Active Directory Server Group Policy configuration Messaging Solutions support Virtualization Service • VMWARE • Microsoft Windows Server 2008 with Hyper-V USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Advantages: Silver NOC Offers rapid service deployment Minimizes NOC startup cost and frees capital for service or infrastructure investments Reduces steep training curve and expands network management efficiency Accelerates ROI by delivering a comprehensive NOC solution Offers full accountability and faster problem resolution Provides better network performance and availability and increased customer satisfaction Offers improved decision-making and proactive planning Policy and SOP driven processes for NOC management ISO 27001 Security Policy compliant with SEI CMM Level 3 Maturity Model Managed Building and Infrastructure SLA driven Service Management processes SLA compliance reviews at Client Defined Frequency USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Advantages of Silvertouch Managed Services Better use of staff: allows agencies to focus human resources on strategic planning and core mission support. Cost savings: Companies can now choose not to build and support IT and network infrastructure; use limited capital to purchase needed service levels and reduce total cost of ownership. Ability to use optimal technologies: adjust types and mix of hardware, software, skilled labor, capital investment and technology to support changes in mission needs Rapid response to mission changes: supplier is measured by ability to produce solutions Comprehensive management of networks and technologies All you need to do is “Simply connect to the readily available Silver Touch 24 x 7 NOC” USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Silver Touch Service Approach Requirements assessment and NOC implementation in barest minimum time Readily available NOC operations, using best-practices methodology Ability of new NOC to operate separately from an existing, in-house NOC management of multivendor elements Single point of contact 24 x 7 management and monitoring of network faults, configuration, and performance Comprehensive reports for each service management level and quarterly review Identifying the Functional Need Focus on Outcomes (Metrics and Measures) Alignment with Objectives and Mission The right approach to SLAs; Pros and Cons Communications (Visibility, Transparency, Trust) USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Service Delivery with SLA compliance SLA developed with contractor SLA is measurable and achievable It aligns with the deal We ensure that it aligns with the organization’s goals (relevant measures and metrics) The results consistent with your strategic objectives USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Benefits to you Minimizes NOC startup investment Reduces steep training curve Improves potential ROI—immediate return Enhances early network availability Hassel free scalability to existing Infrastructure USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Advantages of Silver Touch Partner Program For System Integrators Improve Value chain in existing services portfolio Higher ROEI for System Integrators, since they can offer a wider range of services, without additional investment. No additional investment required The end clients of our System Integrators benefit directly, by being able to order all services from a single provider. This also addresses their long standing issue of getting skilled manpower without having to hire them. Contact Silver Touch representative to know more about our partner program at nocinfo@silvertouch. com USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

System Integrators for following regions Silver Touch is keen to sign up Silver Touch Partner Program with System Integrators in following regions : Middle East • Dubai • Qatar • Bahrain • Abu Dhabi • Egypt • Saudi Arabia • Oman • Turkey Africa • South Africa • Nigeria • Botswana • Tanzania • Uganda • Kenya Europe • Netherlands • Sweden • Belgium • Luxemburg • Germany To become Silver Touch Partner – Contact us at nocinfo@silvertouch. com USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com

Thank You! India Silver Touch Technologies Ltd. 2 nd Floor, Saffron, Nr. Panchwati Circle, Ahmedabad - 380 006. Gujarat, India. Tel. : +91 - 79 - 2656 31 58, +91 - 79 - 2640 88 02, Fax : +91 - 79 - 2656 16 24 E-mail : nocinfo@silvertouch. com North America Silver Touch Technologies Ltd. 124 Windsor St. 2 nd Floor, Kearney, NJ 07032 Tel. : 201 -777 -2366 Fax : 201 -917 -1367 E-mail : kj@semaphore-software. com UK Silver Touch Technologies UK Limited 57 to 61 Mortimer Street London UK W 1 W 8 HS Tel. : +44 - (0) 124 -520 -6182 E-mail : kunjan@semaphore-software. com Netherlands Silver Touch Technologies B. V. Zwerfvelden 22 5685 HR Best The Netherlands Tel. : +31 - (0) 499 - 578 198 Fax : +31 - (0) 499 - 578 820 USA | UK | NETHERLANDS | INDIA www. silvertouch. com | www. semaphore-software. com