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Introduction to Project Management Quality Management Lecture b This material (Comp 19_Unit 10 b) Introduction to Project Management Quality Management Lecture b This material (Comp 19_Unit 10 b) was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU 24 OC 000013.

Quality Management Learning Objectives—Lecture b • Develop a quality management plan • Perform quality Quality Management Learning Objectives—Lecture b • Develop a quality management plan • Perform quality assurance • Apply quality tools Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 2

Comparison of ISO 9000 and TQM • Not interchangeable • Can be viewed as Comparison of ISO 9000 and TQM • Not interchangeable • Can be viewed as a subset of TQM • Frequently implemented in non-TQM environment • Can improve operations in a traditional environment • May be redundant in a mature TQM environment • Is not in competition with TQM Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 3

Quality Management Tools Introduction to Project Management Health IT Workforce Curriculum Quality Management Version Quality Management Tools Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 4

Flowchart Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring Flowchart Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 5

Activity • Using paper and pen, draw a flow-chart that describes a process. The Activity • Using paper and pen, draw a flow-chart that describes a process. The process can be something from your work or personal life. • Identify places in the process where things can go wrong. What could you do to prevent them? • Turn in your chart along with an brief explanation of the process. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 6

Root Cause Analysis (RCA) Ishikawa / Fishbone Introduction to Project Management Health IT Workforce Root Cause Analysis (RCA) Ishikawa / Fishbone Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 7

Quality Checklists Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. Quality Checklists Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 8

Activity In Small Groups: • Look at a known process. You could use one Activity In Small Groups: • Look at a known process. You could use one of your member’s flow-chart from the last exercise. • Draw a cause and effect diagram or create a quality checklist for an element of this process. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 9

Statistical Process Control Introduction to Project Management Health IT Workforce Curriculum Quality Management Version Statistical Process Control Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 10

Pareto Chart Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. Pareto Chart Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 11

Quality Management Plan The purpose of the Project Quality Plan is to define activities Quality Management Plan The purpose of the Project Quality Plan is to define activities or tasks that intend to deliver products while focusing on achieving the customer's quality expectations. These activities and tasks are defined on the basis of the quality standards set by the organization delivering the product. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 12

Designing the Quality Management Plan The Quality Management Plan describes the following quality management Designing the Quality Management Plan The Quality Management Plan describes the following quality management components: • Quality objectives • Key project deliverables and processes • Quality standards • Quality control and assurance activities • Quality roles and responsibilities • Quality tools • Plan for reporting quality control and assurance problems Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 13

Identify Quality Objectives • State the quality objectives in terms of the project objectives Identify Quality Objectives • State the quality objectives in terms of the project objectives and/or organizational objectives. • Determine quality objectives for the product with the customer. • There may be overall organizational quality objectives or policies that the project can reference. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 14

Quality Control Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. Quality Control Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 15

Quality Assurance Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. Quality Assurance Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 16

Quality Team Roles & Responsibilities Introduction to Project Management Health IT Workforce Curriculum Quality Quality Team Roles & Responsibilities Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 17

Quality Tools Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. Quality Tools Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 18

Quality Control and Assurance Problem Reporting Plan Introduction to Project Management Health IT Workforce Quality Control and Assurance Problem Reporting Plan Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 19

Exercise In Small Groups: 20 Minutes - Using the template provided in class, create Exercise In Small Groups: 20 Minutes - Using the template provided in class, create a quality management plan. 5 Minutes – Present the Plan to the Class Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 20

Clinical Pharmacy Departmental System Scenario • A clinical department must replace or upgrade their Clinical Pharmacy Departmental System Scenario • A clinical department must replace or upgrade their current departmental system because the software company is sun-setting the current product within two fiscal years. They must either move to the current company’s next product line or find a new vendor. – The system must have 24 X 7 X 365 availability. – Current personnel: 50 pharmacists, 100 pharmacy technicians, and 25 support personnel. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 21

Quality Management Summary—Lecture b Introduction to Project Management Health IT Workforce Curriculum Quality Management Quality Management Summary—Lecture b Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 22

Quality Management References—Lecture b References • Bennett-Staub A. Helping Residents Cope with a Patient Quality Management References—Lecture b References • Bennett-Staub A. Helping Residents Cope with a Patient Suicide. American Psychiatric Association. c 2011. Available from: http: //www. psych. org/Departments/EDU/Resident. MIT/orgsandterms. aspx • Deming W. The new economics: for industry, government, education. 2 nd ed. 2000. MIT Press. • Deming W. Out of the Crisis. 2 nd ed. 2000. MIT Press. • Do. IT. Project Management Advisor. Develop Quality Management Plan. c 2006. Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html • Fezeu L. Project Quality Management. Central Michigan University: Software Project Management. Available from: http: //landconnector. com/SCHOOL/cps_Quality. html • ISO 9001: 2008; Quality management systems – Requirements; ISO Press. • Juran J. Juran on Quality by Design. 1992. Simon & Schuster. • Magrab E, Gupta S, Mc. Cluskey F, & Sandborn P. Process Design and Development: The Product Realization Process. 2010. CRC Press; Boca Raton, FL. • Project Management Institute: A guide to the project management body of knowledge. 4 th ed. Newtown Square, PA: PMI; 2008. • Schwalbe K. Information technology project management (with Microsoft Project 2007 CD-ROM). 6 th ed. ; 2009. • Scribd. Line Balancing What is it? Available from: http: //www. scribd. com/doc/39457836/linebal • Scribd. Seven Tools of Quality Control. Available from: http: //www. scribd. com/doc/24650872/Seven-Tools-of. Quality-Controlold Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 23

Quality Management References—Lecture b References • Stackpole C. A User’s Manual to the PMBOK Quality Management References—Lecture b References • Stackpole C. A User’s Manual to the PMBOK Guide. Wiley; 2010. • Stackpole C. A project manager’s book of forms: a companion to the PMBOK guide. Wiley; 2009 • Tague N. The Quality Toolbox, Second Edition, ASQ Quality Press; 2004. • Wikipedia. Pareto Charts. Available from: http: //en. wikipedia. org/wiki/Pareto_chart • Wikipedia. PDCA. Available from: http: //en. wikipedia. org/wiki/PDCAold • Wikipedia. Six Sigma. Available from: http: //en. wikipedia. org/wiki/Six_Sigma • Wikipedia. Statistical process control. Available from: http: //en. wikipedia. org/wiki/Statistical_process_control • Wysocki, RK. Effective project management: traditional, agile, extreme. 5 th Edition. New York: Wiley; 2009. Charts, Tables, Figures Table 10. 2. Quality Control. Adapted from Do. IT Project Management Advisor by Theron Feist. Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html Table 10. 3. Quality Assurance. Adapted from Do. IT Project Management Advisor by Theron Feist. Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html Table 10. 4 Quality team roles and responsibilities. Quality Assurance. Adapted from Do. IT Project Management Advisor by Theron Feist. . Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html Table 10. 5. Quality Tools. Adapted from Do. IT Project Management Advisor by Theron Feist. Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html Table 10. 6. Problem Reporting Plan. Adapted from Do. IT Project Management Advisor by Theron Feist. Available from: http: //www. pma. doit. wisc. edu/plan/3 -2/what. html Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 24

Quality Management References—Lecture b Images Slide 4: Quality Management Tools. Image courtesy of Johns Quality Management References—Lecture b Images Slide 4: Quality Management Tools. Image courtesy of Johns Hopkins School of Nursing Staff. Created with Wordle. Available online at: http: //www. wordle. net/create Slide 5. 1: A typical flowchart. creative Commons Derek Holden. Available from: http: //commons. wikimedia. org/wiki/File: EMR_process_flow. jpg Slide 5. 2: A typical Flowchart outlining the process of CPR Creative Commons Jmatt 1122. Available from: http: //commons. wikimedia. org/wiki/File: CPR_Flow. jpg Slide 7: Ishikawa fishbone-type cause-and-effect diagram. Creative Commons: Fabian. Lange. Available from: http: //commons. wikimedia. org/wiki/File: Ishikawa_Fishbone_Diagram. svg Slide 8: A surgical Safety Checklist. Courtesy of: World Health Organization (WHO). Available from: http: //www. who. int/patientsafety/safesurgery/en/index. html Slide 10: Statistical Process Control. Creative Commons Daniel Penfield. Available from: http: //en. wikipedia. org/wiki/File: Control. Chart. svg Slide 11: Pareto Chart. Creative Commons: Metacomet. Available from: http: //en. wikipedia. org/wiki/File: Pareto. PNG Slide 22: Advancing Quality Circle. Courtesy of: Theron Feist. Introduction to Project Management Health IT Workforce Curriculum Quality Management Version 3. 0/Spring 2012 Lecture b 25