Introduction to NEO Ha Noi 29 May 2013

Introduction to NEO! Ha Noi, 29 May 2013 www. neo. com. vn

NEO Overview § § § § NEO: Technology and Media Investment – Development JSC Founded on 2003 by VNPT HQ: Ha Noi, Branch: HCM City Main Duties: Software, VAS & SI service provider for Telcos Main Customers: VNP, VMS, P&T Provinces, VNPT HQ … 110+ staffs (Average age: 27; 90% Bachelor, Certificates: CCNA, CCNP, MCSE, MCSD, OCA, OCP, SCJP, etc) 4 technical centers (R&D; VAS; OMC; Cloud) and 1 QA department Awards: Sao Khue prize for NEO CCBS on 2009; Bronze cup for Pay. All on 2008; CMMI Level 3 on 2012, etc Vietnam Posts and Telecommunications Group Province Posts NEO’s Shareholder Telco: Vinaphon e, Mobiphon e VASC, VDC, VTN, VTI… Joint Venture Companies Joint Stock Companies: NEO, CTIN, PTI, COKYVIA. . . )

Products – Services 100% Purely Web 2. 0 Technology Management Information System Integrated systems using CTI (Computer Telephony Integration) For Telcos: NEO CCBS, NEO Smart Portals Call. Center, IVR , … at carrier class For SMEs: NEO Cloud. Office Systems integrated with other Telco’s existing equipment For MASS market: NEO Cloud Pharmacy, NEO Cloud Retail SMSC, SMS Gateway

Typical Systems 1 • Customer Care and Billing System – NEO CCBS General description NEO CCBS (NEO Customer Care & Billing System) is a substantial system with self-contained operational process being in charge of subscriber management, service provision, comprehensive billing and customer care for Telcos. • • • System Features NEO Subscriber Management NEO Billing System NEO Payment Management NEO Service Activation NEO Complaint Management Customer, Projects VNP (Building Customer Care & Billing system for Vina. Phone and 63/63 provincial-level VNPT’s branches) Advantages NEO CCBS is a substantial system but each subsystem can be applied independently according to different requirements. The information processing is fast and close because of advanced technology development. The system is trustworthy and efficient. www. neo. com. vn q 260 Reports; 230 Features q System Capacity: 4 millions subscribers q Number of transactions: 6 millions/ day q Number of payment transactions: 100. 000 trans/ day q Sites Deployed: 63 provinces

Typical Systems (cont) 2 • Service-integrated informational portal system - NEO Smart Portal General description A set of websites which provide information and Internet services of telcos, business enterprises and social organizations. Projects Building the service and customer care portal for VMS – Mobi. Fone Portal (http: //www. mobifone. com. vn ) Building the service and customer care portal for Vietnamobile Portal (http: //www. vietnamobile. com. vn ) Wap Portal (http: //wap. mobifone. com. vn) Building the portal supporting in the manufacture and business management – VMS Portal (http: //www. vms. com. vn) Internal Portal for VMS (http: //vms. com. vn) VAS Center’s Customer Care Portal (http: //cskhvas. vms. com. vn) Payment Portal: http: //payment. mobifone. com. vn Web Portal (VMS) q System Capacity: 10 millions subscribers q Performance: 10. 000 concurrence transactions Wap Portal (VMS) q Number of transactions: 1 millions trans / day q Performance: 20. 000 concurrence transactions

Typical Systems (Cont) 3 • SMEs Management System (Cloud. SME) Typical products System’s features: NEO Cloud Office, Cloud HRM, Cloud CRM, Cloud Accounting, Cloud Helf. Desk, Cloud. Pharmarcy • • • News, forum, email, Chatting, SMS Work management & Working calendar Document management including official dispatch management and statement ratification Property management, registration for using cars, meeting rooms, projectors, etc. , or for purchasing instruments and devices Timekeeping management by magnetic cards, fingerprints and daily reports Payroll management, recruitment and human resource management Customer management Bid document management Financial and accounting management Report statistics System management • • NEO (150 members); PTIT VNPT (mega. SME) • • Customer

Typical Systems (Cont) 4 • Integrated Systems using CTI Technology (NEO SI) Typical products Customer, Projects Advantages www. neo. com. vn Call. Center, IVR (Interactive Voice Response) systems which provide VAS (valueadded services) through internet - NEO Call. Quest Systems integrated with other telcos’ existing equipment (Cisco, Nortel, Huawei…) SMSC, SMS Gateway VNPT’s branches (Building NEO Call. Center for provincial-level VNPT’s branches such us Hochiminh city, Da Nang, Can Tho) Huawei (Online Charging Gateway for Huawei SMSC) VNPT Vung Tau (Providing IVR system integrated with Nortel Contact Center) VNPT Ho. Chi. Minh (Providing SMSC of the fixed wireless network CDMA) Stable operation Integration with lots of VAS Telecom network interface support (ISDN, SS 7/ISUP, R 2/MFC, Analog, SIP. . . ) or Protocols connecting with IN of mobile network (CAMEL, Diameter, Parlay. X. . . ) Customization and ability to integrate with various protocols

Product Map at Customer External Portal (www. mobifon e. com. vn) Internal Portal (www. vms. com. vn) Payment Portal Wap Portal Pre. Paid Information Management Billing Temporary for Roaming USSD & Supper SIM Life Score VMS Service Provisioning System Web Game (Footbal, Stock) Fone Backup Mobi Chat Mobi. Web Mobi List Front Office Back Office CP Management Fault Management Project Management Test Online System Automation Device Configuration Information System for Customer Care (1090) Busines Report System (STS) Qo. S Monitoring Consolidate Customer Care System Operation and Technical Support Service for Portals, VAS … Cell. ID Management

Product Map at Customer Number Store Management (Num. Store) Shopping Online (i. Phone) VNP Prepaid Information Management System (PIMA) Front Office Back Office Subscriber Management System Billing System Payment Management System Service Provision System Complaint Management System Interconnect System CCBS Automation Device Configuration Business Support System for PPS Operation and Technical Support Service for CCBS, , Num. Store …

Technical Team STRENGTHS TO BECOME A GOOD SOFTWARE OUTSOURCING PARTNER 1. Human Resource Technical Team § Total technical staff: 70 members § Project Manager: 12 (about 17% technical team) § Number of staffs with > 5 years of experiences: 22 (about 31% technical team) § Program Languages: Java: 48 staffs (about 68% technical team) C++: 10 staffs (about 14% technical team) . Net: 5 staffs (about 7% technical team) § 100% good in Technical English Skill § Management Support Tools: For Project Management, Requirement Management: NEOJira. For Bug Management: NEOHelpdesk QA Team § § § Total of QA staff: 3 members Certifications: § 01 Lead Appraisal Certificate (for ISO) § 05 Team Member Certificate (for CMMI) Experiences of QA team : 5 years Quality Management Model: CMMI – level 3 Management Support Tools For Project Management: NEO-Jira For N/C: NEO-Helpdesk Test Team § § Total of Test Team: 9 members Experiences of Test team: 5 years Certifications: § 02 ISTQB Certificate Management Support Tools : Load Test: NEO-Load Runner, Functional Test: NEO-QTP Bug Management: NEOHelpdesk

Technical Team STRENGTHS TO BECOME A GOOD SOFTWARE OUTSOURCING PARTNER (Cont) Co Im ut pr inu ov o em s en t 2. Quality Assurance System Applied at NEO from Aug 2012 ISO 9001 -2008009 Applied at NEO from Oct 2010 Project Management Model

Technical Team STRENGTHS TO BECOME A GOOD SOFTWARE OUTSOURCING PARTNER (Cont) 3. Specific Experiences § 100% Purely Web 2. 0 Technonology Management Information System: For Telcos, § For SMEs, For Mass market… Building systems that need in-depth knowledge about the interface standard, the interface with the Telcos systems (CTI, Sigtran, Camel. . . ). 4. Outsourcing Projects § ITC Project for MIC (JBIC, Japanese partner) § Upgrade SMSC phaze 1, 2 for VMS (Huawei, Chinese partner) § Integrated Web Portal with VMS’s GPRS (NSN, Finlander partner)

TECHNOLOGY AND MEDIA INVESTMENT – DEVELOPMENT JSC. Headquarter : G 3 G 4 road B 2, International Thang Long Village, Cau Giay District, Hanoi, Vietnam Tel: (84 -4) 37930395; Fax: (84 -4) 37930396 Email: vp@neo. com. vn Hochiminh Branch : 335/1 A Dien Bien Phu Stress, Ward 4, District 3, Ho. Chi. Minh City, Vietnam Tel: (84 -8) 38343699; Fax: (84 -8) 38328955 THANK YOU !