Introduction to Duncan Solutions A Proudly Australian Owned

Introduction to Duncan Solutions A Proudly Australian Owned Company

Our Company Heritage Australia’s pioneer and leader in parking since 1993 70 Years of single-space meter excellence Leading handheld infringement issuance equipment Infringement processing and collections experts Delinquent infringement collections and RTA data solutions experts Reino now forms an important part of Duncan Solutions – a leading global provider of parking technology and services. 2

Our Integrated Solutions Partner Solutions Vehicle Sensors Self. Release Boots Coin Collectio n/Credit Card Clearanc e (PCI) Duncan Solutions

Enforcement Auto. ISSUE Enforcement Solution • Fully supported on a wide range of devices – Auto. CITE AI-X 3 – Personal Digital Assistant (PDA) – PC/Mobile Data Terminal (MDT) – i. Phone • Available features include: – – Hosted deployment Wireless capability GPS/GIS module Auto. IMAGE Duncan’s approach focuses on best-fit solutions based on client needs and environmental requirements. 4

Enforcement Auto. CITE X 3 • Duncan’s own proven, durable, rugged handheld built specifically for the enforcement environment • Images and voice recordings appended to the infringement record • Real-time wireless communications in the field – Infringement upload – Real-time verification of hotlist/ Registers • Integration with Duncan’s Auto. VU (Mobile Licence Plate Recognition Solution) A product that was specifically engineered for regulatory use – one piece operation. 5

Enforcement AI-PDA Solution: Intermec CN 3 • Robust Intermec handheld device (pairs with external printer) • Images and voice recordings appended to the infringement record • Real-time wireless communications in the field – Infringement upload – Real-time verification of hotlist/registers – Additional telephony capability Flexibility - Thin, rugged form factor fits the needs of the mobile worker 6

Enforcement AI-PDA: Symbol MC 35 • Popular handheld device (pairs with external printer) • Images and voice recordings appended to the infringement record • Real-time wireless communications in the field – Infringement upload – Real-time verification of hotlist/registers – Additional telephony capability

Enforcement AI i. Phone Application • Customised i. Phone application includes all functionality of the standard AI solution • Interface is perfect for advanced reporting and GPS/GIS functions • Ideal for supervisors who need real-time information while in the field • Can be integrated with an external printer for infringement issuance

Compliance Mobile License Plate Recognition Residential Parking Compliance Auto. Chalk Application Time Limit Management Analysis of Parking Behaviour Integrated Handheld Solution Change Parking Behaviour Maximise Limited Resources Improve Compliance

Compliance Mobile License Plate Recognition • Specific Application Benefits – – – – Hi-Def camera Operation Real-time database matching Ease of use and installation Reads vehicles parked in parallel and at 45° and 90° angles Optional wheel imaging/capture Back-end reporting for evidence in ticket disputes Enhanced GPS technology and mapping Operating in Aus/NZ market Auto. VU integrates positioning technology, a vehicle-mounted LPR system and a comprehensive management and reporting system to provide a complete parking enforcement solution.

Enforcement AI-Mobile Data Terminal (AI-MDT) • Rugged mobile data terminal can be mounted in vehicle • Integrates with AI application used in handhelds • Ideal for pairing with mobile license plate recognition using a single vehicle-mounted laptop

Case Study Client: Chicago, IL Service Provided: Handheld Enforcement Technology • Long-time customer for both Auto. CITEs and single-space meters • Competitively selected to upgrade over 170 handhelds including: – Cameras – Wireless communications • Ability to provide Infringement-related images captured with AI Solution AI-X 3 & AI-PDA) – 94% of the public who view images online pay their tickets (1/3 rd within 24 hours of viewing)* * City of Chicago Statistic. 12

Case Study Client: Chicago, IL Service Provided: Handheld Enforcement Technology 13

Parking Meter Solutions Duncan VS Pay-by-Space Meter Easy to Install – Anchors to footpath or pavement, self-contained, battery powered Elegant – Attractive design, easy to use, reduces street clutter and visual obstructions Low Maintenance – No moving parts or consumables, modular sub-assemblies, no printer or bill acceptor to jam, no solar needed, Compatible with Auto. TRAX Easy to Collect – Ergonomic, interchangeable, high security intelligent cashbox system Enforcement – Access Bay Status & Meter Status on handheld (AI Solution) devices via GPRS Environmentally Friendly – No paper waste or littering, no vehicle emissions due to restocking of consumables, lower carbon footprint, Green-Cell battery The Duncan VS is the most efficient, economical, and environmentally friendly solution available in the market today.

Parking Meter Solutions Easy for Motorists to Use • • • Coins • Credit/Debit Card or Smart. Card Mobile Phone (m. Park®) Simple – Intuitive user interface design and operation allows easy payments for first time and regular users Flexible – range of payment options available for all users Efficient – “Select, Pay and Go” – No need to return to vehicle to display ticket, shortening payment time by over 50% and lowering onstreet safety risk Convenient – Payment “top-up” allows the motorist to remotely add time to initial payment via Mobile phone or with “pay at any meter” networking

Parking Meter Solutions The MX Pay and Display Meter • A field-proven, 3 rd generation multi-space parking meter • Simple, intuitive user interface and modern aesthetic design • Extremely durable and vandal resistant • Advanced security and audit features • Modular component design and alert features that enhance proactive and responsive maintenance • Compatible with Auto. TRAX – Duncan’s advanced meter management system supporting audit, collections, maintenance, and management • More than 6, 000 Duncan Pay and Display units successfully deployed worldwide • Clients routinely report 98%+ meter uptime

Parking Meter Solutions Convenient Payment Options Coins Credit/Debit Card or Smart. Card Pay by Phone Certified PCI Compliant Credit Card facility

Back-end Management Systems Auto. TRAX: Powering the Back Office • Auto. TRAX wireless two-way meter management system: – – – – – Meter Alerts Maintenance Activities Parking Usage Data Collections Data Credit Card Processing (PCI) Remote Updates and Programming Meter Performance Management Reporting Infringement Detection (optional) Sensor Integration (optional)

Back-end Management Systems Auto. TRAX Meter Management Suite • • Hosted Service - Auto. TRAX is a hosted, scalable, secure, web-accessible service with no initial or on-going technology investment or support from your IT staff Integrated Platform – Auto. TRAX routes data when and where it is needed – Push alerts to maintenance handhelds – Push summary reports to supervisors – Push potential Infringements to enforcement handhelds – Push financial reports to City revenue staff – Push to summary performance reports management staff – Integrate with existing third party systems • Business Management – Auto. TRAX is more than just a meter status reporting tool, it is a powerful suite of management tools analysing information to allow optimisation of all aspects of a site’s performance

Maintenance Solutions Australian Service Operations q Reino has provided Parking Maintenance Services in Australia for over 10 Years q Reino holds approximately 60% of outsourced On-street Parking Maintenance contracts, including the largest Australian contract q Operate two Service Facilities in Australia q Currently maintain over 20, 000 spaces (11 contracts across Metropolitan Sydney and City of Port Phillip, Victoria) 20

Maintenance Solutions Auto. Field - Meter Maintenance Solution • • • Preventative Maintenance Reactive Maintenance Efficiency gains / paperwork reduction Asset Tracking Record's and tracks ALL maintenance related issues Real-time or shift based job allocations Work Order tracking Field workforce management / dispatch Issue Resolution and Parts Usage Service KPI Reporting Portal Agnostic to equipment / asset type Fully hosted and managed field service solution Duncan wrote the book on meter maintenance – literally – and we offer experience maintaining both Duncan and Parkeon meters. Field Service Manager Call Centre / Fault Line Customer Reporting & Search Portal Dispatch Centre Wireless Comms Reino. Net Motorist Fault Parking Meter Field Service Technician 21

Maintenance Solutions Sydney Metropolitan Meter Maintenance (case study) o Metropolitan Sydney, is the largest metropolitan area in Australia with population of 4. 3 million o Duncan Solutions provide maintenance services across a geographic area of 80 km x 50 km. This includes: • The City of Sydney • North Sydney • The City of Ryde • Marrickville Council • Centennial Park • Sydney Botanic Gardens • Mosman Council • Warringah Council • Pittwater Council • Parramatta Park • NSW National Parks 22

Maintenance Solutions Sydney Metropolitan Meter Maintenance o Over 20, 000 Parking Spaces (combined Pay by Space and Pay & Display solutions) o Maintaining 13 equipment types o In addition to meter maintenance services Duncan provide Call Center services o Utilise Duncan’s system to route maintenance staff in realtime via two-way communications o Wireless Meter Management System (Auto. TRAX) provides visibility to support parking infrastructure in terms of reconciliation, uptime and compliance (infringement adjudication) o 365 Days Per Year operation o General KPI of 2 hours response time o Average uptime across all sites 98. 8% o Our City of Port Phillip Contract. Duncan’s meters and meter management solutions are proven to drive performance in large, complex deployments, similar to Brisbane City. 23

Case Study Client: Sydney, NSW Service Provided: Parking Meters and Maintenance Services • Client since 2005 • Scope of Work – Installed over 1, 000 Duncan MX meters accepting coins, credit cards, and Pay by phone payments – Perform meter maintenance – Utilise Field Service Management System to route maintenance staff in real-time via two-way communications – Wireless Meter Management System provides visibility to support citation adjudication • Outcomes: – Documented uptime in excess of 99% – Achieve under-2 -hour response time to outages – Revenues increased 67% in two years without rate increases Duncan’s meters and meter management solutions are proven to drive performance in large, complex deployments.

The Integrated Duncan Solution Proven, Durable, Secure Meter Solutions & Convenient Payment Methods for Consumers. Pay for parking using coins, credit/debit card, mobile phone, or Smartcard. Real-time Parking Management through Duncan’s Reino. NET. See the whole parking program with status of every meter and zone, rapid rate change capability, and alerts for needed maintenance, collection status, active violations, and more. Integrated Vehicle Sensing. In-ground vehicle sensors communicate to meters when spaces are occupied, paid, or vacant, allowing the meter to identify active infringements, eliminate residual time on spaces, and identify available parking. Integrated Enforcement. Duncan’s integrated Auto. ISSUE solution allows enforcement officers to identify active infringements based on real-time reporting from meters – dramatically enhancing enforcement efficiency. Automated Communications with Technicians in the Field. Duncan’s Field Service Manager Application provides instantaneous alerting and diagnostic data on meters to maintenance License Plate Recognition technicians in the field. and Vehicle Immobilisation Solutions. Auto. VU - Automated Tire Chalking, Permit Control, Hotlists, Analysis of Parking Can’t Get Back to Feed the Meter? Pay for parking and additional time remotely through “pay at any meter” or m. Park options. Payment information is updated right back to the meter.

Conclusion Duncan is committed to partnerships that: • • • Enhance revenues Deliver low-risk, reliable performance Improve public convenience and satisfaction Improve operating efficiencies Provide program enhancements and process improvements Improve parking and traffic management Duncan is committed to long-term, successful partnerships with our clients. 26