Introduction • This presentation is being provided for staff who may be starting a veteran parent program to support FICare • The narrative on the slide notes is a guide to help you understand the content of the slides
Supporting Veteran Parents in committees 2
Veteran parent involvement Educate Clinicians Parental experience & perspective Sit on hospital committees to provide valuable input and recommendations from the family perspective Research 3
Supporting veteran parents through readiness: role of leadership Readiness of your unit • Engage leadership • Engage and assign unit “Champions” • Ask questions to assess climate • Follow hospital guidelines • Promote the benefits of the role for staff and parents internally • Provide a formal structure 4
Key parent engagement strategies Provide a formal structure -steering committee and workgroups that are active, responsive & integrated -parent lead in each group Build positive relationships -staff and parents Provide a choice of feedback mechanisms Provide some financial compensation -i. e. stipend or parking reimbursement 5
Support veteran parents as advisors on committees • Include more than one parent on committee if possible • Designate a staff liaison • Provide materials in advance • Actively look for opportunities to engage • Alert them of cancellations and meeting room changes • Be transparent & close the loop 6
Supporting veteran parents as faculty • Work with veteran parents on presentations; provide feedback before and after • Present with veteran parents • Attend presentations and talks • Encourage other staff to attend presentations and talks • Be aware of the time commitment involved • Be aware of snowball effect and over-extending parents • Be aware of readiness, triggers, reliving experiences 7
Supporting veteran parents with remote initiatives • Give feedback via email and telephone • Track off site hours • Give recognition and encouragement • Provide periodic check-ins • Honor the work by using it • Share the final result; how it impacted families and staff • Need to feel valued 8
Supporting veteran parents through attending events 9
Supporting veteran parents: Top requests from veteran parents everywhere • Please be respectful of my time • Please don’t ask me to do ward clerk duties • Please tell me ahead of time if a meeting has been cancelled • Please understand “coming back” is a huge emotional risk for me • Please invite me in at the very beginning to translate the idea into practice • Please create a specific role for me in the process • Please let me use my professional skills and strengths to help you • Please give me a formal structure to follow • Please provide me with one “go to” staff member for support & feedback • Please be flexible in case my situation changes at home • Please listen to my new ideas and help me overcome the obstacles • Please pay for my parking (and expenses when possible) • Please remember my name
“Implementing Family Integrated Care in the NICU: A Parent Education and Support Program” 2013 • Vol. 13, (2) “Implementing Family-Integrated Care in the NICU: Engaging Veteran Parents in Program Design and Delivery” 2013 • Vol. 13, (4) “Implementing Family Integrated Care in the NICU: educating nurses” 2013 • Vol. 13, (6)
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