Introduction — Cross Tec Enterprise Management System EMS

Introduction - Cross. Tec Enterprise Management System (EMS) Cross. Tec delivers a powerful solution: An affordable, modular solution that delivers enterprise wide management of resources Powerful hardware and software inventory and metering. Real-time alerting and flexible reporting. Robust software distribution. Integrated remote control and help desk. 30 minutes to data collection, alerting, and report generation.

Cross. Tec EMS – Environment and User Management Easily monitor assets both locally or remote with EMS Internet Gateway and Active Directory integration. EMS Gateway is a stable and secure method for tracking assets that may ordinarily be ‘hidden’ on a remote network or behind firewalls. EMS integrates with Active Directory, mirroring network Active Directory structure. Active Directory changes updated automatically in EMS. User information retrieved directly from Active Directory. Associate supporting asset, lease and maintenance data.

Cross. Tec EMS 3. 0 – Hardware Inventory Get a full picture of your network hardware. Comprehensive and detailed Hardware Inventory. Information for specific PCs is provided ranging from CPU and BIOS types to memory, memory slots used and those available for future expansion. Data presented either for a specific PC or for departments summarized by category, such as by Operating System, CPU, Video Card or Memory. Add details of associated items manually, such as a PDA or Mobile Phone. Standalone Inventory tool for nonnetworked PCs which can then be added to the central database for reporting.

Cross. Tec EMS 3. 0 – Software Inventory Manage and make sense of your software implementations and licensing. Organize and manage license compliance. Accurately report installed software and proactively identify software with low or no usage. Detailed summaries of installed Programs and Applications for individual PC’s, departments, or custom groups. Record, track and manage software maintenance contracts. File Scan helps ensure server and local pc memory policies.

Cross. Tec EMS 3. 0 – Inventory and User History The History component provides a full chronological summary of all activities recorded by Cross. Tec EMS. Hardware History - full summary by PC and Hardware item detailing previous and current inventory data and all changes detected for a given period. Software History - a full summary for all PCs of programs and applications installed, removed and updated for a given period. Quickly identify which new applications have been installed on a users PC. User History - a full summary of all changes made to both standard and custom user details within EMS. Identify changes to user contact details or maintenance agreements in force. Alert History - a full summary of all Alerts triggered for a given period. With supporting notes on the resulting resolution and assigned EMS Operator details.

Cross. Tec EMS 3. 0 – Energy Monitoring – Cost and CO 2 savings. For most organizations the efficient use of energy delivers two key operational requirements: - cost reductions and improved environmental responsibility – including reducing CO 2 emissions. The two elements combined can be considered as "Green IT”. IT energy costs are often one of the highest on the company’s IT budget and one that is most overlooked for efficiency management. Cross. Tec EMS now features as standard a new "energy monitor" component: Simple and concise high level summary of potential energy waste. Organizationally by computer systems that are left powered on out of business hours.

Cross. Tec EMS 3. 0 – PC and System Wide Alerting EMS System and PC alerts. System Alerts: New PCs Added. Changes in key Hardware Inventory. Application installation or removal. Application licensing warnings. Changes to user details. Web and Application Metering behavior. Software Distribution delivery alerts. Real Time PC Alerts: CPU or Network utilization alerts. Disk free space alerts. Application and Services Start / Stop alerts. File size change alerts. Print spooler alerts (outstanding jobs). Security alerts - failed login attempts. Security alerts - USB device activation Windows Systems Event Logs: Application new entries. Security new entries. System new entries.

Cross. Tec EMS 3. 0 – Internet Metering and Control Detailed summary of Internet usage on each PC. Effective monitoring of all online activity across the enterprise. Usage can also be controlled, allowing for access to all websites, only websites that have been marked as approved or all websites except those identified as excluded. Create lists of approved and restricted websites based on actual usage behavior. Access to websites can also be controlled by time of day, for example: allow access to social networking or sports news sites before 9 am, over lunchtime, and again after 5 pm. Better control of corporate bandwidth.

Cross. Tec EMS 3. 0 – Application Metering and Control Understand application usage. Application usage data provides effective control of software budgets and a realistic prediction of future investments. Detailed start and stop times as well as activity. Application data can be grouped in hierarchal formats. Data grouped at higher hierarchal levels can be shown by frequency of use or by duration. Application usage can also be restricted by time of day, for all or selected users or departments. Control application license levels and application locations.

Cross. Tec EMS 3. 0 – Software Distribution Multi-delivery option for Software Distribution. Create software packages containing files and folders, MSI or Setup files. Create action parameters to be applied when the package is delivered. Record an installation for creation of automated install scripts. PUSH delivery option for direct delivery. Publishing applications for PULL installation by the desktop user. Utilize intermediary Software Warehouse when delivering to remote locations.

Cross. Tec EMS 3. 0 - Reporting Multiple reporting types. On Screen reports with supporting Bar and Pie charts. Drill down capabilities on all key summary data. Customized, query based display summaries, with user defined data values and selection criteria. Print Optimized reports powered by a Crystal Reports. Export reports to print or export to PDF, DOC and XLS. Powerful reports scheduler.

Cross. Tec Integrated Solutions – ITAM, Remote Control, and Help Desk

Cross. Tec Remote Control Manage & Support Employee PCs Remotely Access and Control PCs, Macs, smart phones, or other devices across your operation. Includes Advanced Monitoring Tools and Interactive Thumbnails. Remote Desktop Support Deployment with Ease.

Conduct Training • Includes Cross. Tec School. Vue FREE • Great for training!

Cross. Tec Res. QDesk Help Desk Software Provides detailed recording and tracking of user help requests. Features advanced implementation of ITIL processes. Ability to attach files or screen shots to trouble tickets. Real time current status reports. New Version 3 available.

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