Introducing FOR LIBRARIES
Based out of New Zealand Over 650 Public Libraries central sites in North America with individual libraries and consortias. TALKINGtech LIBRARY systems have been developed over the last 20+ years in response to needs of our library customers from across the globe. We are the only specialized computer telephony company dedicated to public libraries.
What are your current issues? 4 Reduced budgets 4 Circulation 4 Staff resources 4 Contact with Patrons
Contact with Patrons. Also as indicated from our customer libraries – Contact needs to be equal to all Patrons. In Person Available to all Patrons Immediate Contact Two way communication Proof of message delivery Phone Web Email Post
What is i-tiva? What is TM 3? i-tiva for Libraries is an automated Contact system for Libraries to contact Patrons And Patrons to contact the library Fast, low cost, equal, 24 x 7 Library Management System i-tiva File exchange
Out. Bound Messaging Sample Message
Out. Bound Messaging 4 Remind of overdue material 4 Advise that requested items are available to collect 4 Second and 3 rd overdue messages 4 Messages to family members on one call 4 Real Voice or Text 4 Messages on holds with pickup locations 4 Multiple messages on one call 4 Why do you send notices 1. You need overdue items returned 2. You need requested items collected quickly 3. You need to know the message is delivered, fast! 4 Your options 4 Mailing letters – expensive, slow, no proof delivered 4 Email – cannot contact all Patrons, no proof delivered 4 Phone – fast, contact all Patrons, proof delivered
Service with In. Bound Access Inbound Access
Service with In. Bound Access 4 All callers 4 Library locations and hours 4 How to use library services – same as the web 4 Events – what’s on and when 4 Transfer calls to staff or departments 4 Patrons (after verification by library card) 4 Loan status 4 Review and/or renew items 4 By list or barcode or ‘renew all’ 4 Checks with LMS & renews what’s allowed 4 Review or cancel requested items 4 Access another Patron’s account
What Do We Need • Analog line or lines • Connection for software install(Log. Mein, PC Anywhere etc. ) • Windows Server 2012 R 2 • PC/Server • Complete installation form • Get quote and install setup with Innovative
What Does Talkingtech Provide? Software Remote installation Dialogic Voice Card Testing
• Specifications • Pentium 4 2. 8 GHZ 800 MHZ • 2 GB of Ram • 50 GB of Hard Drive Space • Windows 2012 Server • Network Interface • Raid 1 Configuration • Two free full length PCI, PCI-X or PCI-E slots available
Reports Realtime update 10 call descriptions Created anytime e-mailed to staff Accountability
Added Features Condensed Calls Professional Voice Reports Web Configuration One System Multi Extension Transfer
In Summary… Why Talkingtech 4 Leader in telephone notification and self service for patrons 4 Flexibility 4 Designed for public libraries, helping brand 4 Enhancements made by current customers. New versions. 4 Stability 4 Transportable 4 Modern Library Awards
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