Introducing Black Berry Enterprise Server for Novell

Introducing Black. Berry Enterprise Server for ® Novell Group. Wise 4. 0 Aaron Stuart Product Manager Research In Motion

Presentation Agenda The Mobility Decision • • Needs of user Needs of IT admin Needs of officer Key deployment considerations The Mobility Solution • • Completeness of Black. Berry Enterprise Server for Novell Group. Wise 4. 0 ® The Mobility Experience • • • Features for Novell Group. Wise user Features for IT admin Extending corporate applications ® The Return On Investment • 2 Proven Solution of Black. Berry © 3/19/2018 Novell Inc.

The Mobility Decision Needs of user

Needs of user “It would be a real time saver to send and receive e-mail from any location when I am on the go” Ø perpetually productive “My sales reps can’t access or update their customer information or sales funnel while they are on the road. This has lead to inaccurate forecasting and inventory management” Ø enterprise application accessibility “Once a service call comes in, I need to get job tickets assigned ASAP. I am committed to a maximum 5 minute response time. ” Ø 4 © 3/19/2018 Novell Inc. continually responsive

The Mobility Decision Needs of IT admin

Needs of admin “With the threat of information theft, security is at the top of our list when evaluating wireless solutions” Secure Ø “Our mobile solution needs simplicity & efficiency in delivery” Ø Easy to install, deploy, manage and support “We need a reliable platform that supports deploying devices for hundreds of users in dispersed areas around the globe” Scalable Ø “Technical solutions must integrate well into our infrastructure while not creating extended demands on our people or our systems” Ø 6 Platform for additional applications © 3/19/2018 Novell Inc.

The Mobility Decision Needs of officer

Needs of officer “It’s our policy to adapt our solution with a means to achieve an end that reduces hardware, software and maintenance costs” Ø low total cost of ownership (TCO) “With any implementation that involves a capital expenditure, we necessitate business leaders to show actual return on investment” Ø high return on investment (ROI) “What! I can’t get my email! Fix it now!” Ø mission 8 © 3/19/2018 Novell Inc. critical emphasis

The Mobility Decision Key deployment considerations

Key deployment considerations Ø Ø Number and type of devices Ø Network and carrier selection Ø End-user requirements Ø Administration Requirements Ø 10 Degree of mobility and coverage Use of Solution Provider © 3/19/2018 Novell Inc.

The Mobility Solution Completeness of Black. Berry

Completeness of Black. Berry Device Wireless Service Connecting Infrastructure Black. Berry Enterprise Server Complete Solution Support – 12 Providing for the needs of both the end-user and IT administrator © 3/19/2018 Novell Inc.

Completeness of Black. Berry Compelling Design • • Small and lightweight! (<5 oz. ) Long battery life Low cost of ownership Various form factors Immediate User Experience • • • Integrated Wireless Technology Broad coverage “Always On, Always Connected” Push Technology Low latency Complete Solution • • 13 Mail system and application connectivity Secure, secure! © 3/19/2018 Novell Inc.

Completeness of Black. Berry • • • Feature-rich, end-to-end, “push” solution De facto standard for wireless email and data Industry and Government accepted security Available on 75+ carrier networks in 30+ countries Over 2 million subscribers and climbing First offered enterprise solutions for both Microsoft Exchange and IBM Lotus Domino Demand to provide same for Group. Wise ® • ® A direct solution for Group. Wise is now available! 14 © 3/19/2018 Novell Inc.

The Mobility Solution Black. Berry Enterprise Server for Novell Group. Wise

Black. Berry Enterprise Server for Novell Group. Wise 4. 0 Integrates with Novell Group. Wise v 6. 5. 1+ • • Group. Wise currently certified to run on Novell Netware Certification to run on Windows and Linux to come Installed on Windows 2000(SP 4+) or 2003 Server • 2 GHz Pentium IV, 1. 5 GB RAM Single BES install can support up to 500 users Database support • MSDE 2000 or SQL 2000 (Collocated or remote) Localization • 16 handhelds and email environment can support: English, French, Italian, German and Spanish © 3/19/2018 Novell Inc.

Black. Berry Enterprise Server for Novell Group. Wise 4. 0 Directly interacts with Group. Wise • • no access via proxies, no Web. Access login non-disruptive for existing environment when installed Use of Group. Wise Object API • • • BES seen by Group. Wise as Trusted Application same mechanism used by Group. Wise client linking to Group. Wise for each user, persistent connection is maintained between the BES to the Post Office in domain that user actually resides in Licensing Scheme • • 17 Client Access License (CAL) applied on per device basis One-time fee basis © 3/19/2018 Novell Inc.

Black. Berry Enterprise Server for Novell Group. Wise 4. 0 _______________________________________________ End-to-End AES Encryption Novell Group. Wise Server(s) Internet 2. 5 G XML/HTTP(S) Black. Berry Enterprise Server(s) Corporate Web or Application Servers 18 3 G Firewall “Always On, Always Connected”, Push Experience

The Mobility Experience Features for the Group. Wise User

Features for the Group. Wise user “The ease of application deployment and state-of -the-art wireless communications has helped staff stay in touch on many levels, including email, instant calendar updates as well as contacts and has greatly improved efficiency” Deborah Maguire, Executive Director of Computer Services, Senate of Pennsylvania 20 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Complete wireless synchronization – – Email Calendar Personal Address Book Personal Information Management (PIM) Ability to update settings from device – – – Filters Auto-signature Folder management Compelling experience – – – Attachment viewing Automatic backup Remote Address Lookup All in an EASY to use package! 21 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Wireless Email Synchronization • Two-way reconciliation of message activity Deletes – Sent Messages – Marking read/unread – Folder filing moves Purge deleted items folder from handheld – to manage mailbox quotas GW folder email pushed to device as specified by user Enabled by default on both server and device – • • • 22 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Wireless Email Settings • • 23 Create, edit, modify and enable email filters Update email settings for: auto-signature, folder redirection, email reconciliation and ‘saving sent items’ © 3/19/2018 Novell Inc.

Features for the Group. Wise user Remote Address Lookup • enables to search for an entry in corporate directory • can search using letters from first or last name or both returns up to 20 closest matches send “one-off” email use to create an appointment add the match to personal address book – reflected on device and in Group. Wise • • 24 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Wireless Calendar Synchronization • Two-way reconciliation of calendar activity • Meeting Requests – Initiate from handheld – Invite users from personal address book Meeting Accepts/Rejects – Respond from handheld – Calendar updated accordingly Additional Support for – Reminder notes – Reoccurring meetings • • 25 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Wireless PIM Synchronization • Two-way reconciliation of PIM activity Contacts – Tasks – Memos Create, edit, or delete from handheld Populated on handheld once activated Enable/disable wireless synch – for any PIM component – • • • 26 © 3/19/2018 Novell Inc.

Features for the Group. Wise user PIM Categories • Allows user to organize PIM data via categorization • Two-way synchronization between user’s Group. Wise environment an the device • Support for PIM Categories within Address Book, Tasks and Memos – Create and delete categories – Assign category to user data – – 27 e. g. Business vs. Personal Filter by category © 3/19/2018 Novell Inc.

Features for the Group. Wise user Attachment Viewing • Document Type Support MS-Word, Excel, Power. Point, PDF, Word. Perfect, and ASCII text Image Type Support – JPG, BMP, PNG, GIF, TIFF – Embedded graphics (within. DOC) HTML Documents and ZIP format Support for colour in attachments View TOC of large documents – go directly to section of interest Email addresses, URLs and phone numbers found in attachments are hyperlinked to the appropriate Black. Berry Application – • • • 28 © 3/19/2018 Novell Inc.

Features for the Group. Wise user Automatic Wireless Backup • • 29 Handheld data not already stored on the server is automatically backed up to the server (i. e. font settings, message options, browser bookmarks, phone call logs, etc…) Always backed up without having to remember to do so manually! © 3/19/2018 Novell Inc.

The Mobility Experience Features for the IT Admin

Features for the IT Admin “I was surprised at the ease of installing this solution. We had no problem adding and configuring users” Etienne Huber, IT-System Manager at German-based Schwarz Pharma 31 © 3/19/2018 Novell Inc.

Features for the IT Admin Ease of deployment • • Cradle-less user provisioning Handheld Configuration Tool Application Loader “Lite” Wireless application provisioning Ease of management • • • Wireless IT policy Handheld Management Information 3 rd Party Application Download and Management Ease of support • • Wireless IT command User setting management All with an EASY to use set of tools! 32 © 3/19/2018 Novell Inc.

Features for the IT Admin Management Console • Black. Berry Manager • Manage applications • Manage devices • Manage deployment • View and control all servers via one console • Drill down for detailed user information • Data also available via SNMP 33 © 3/19/2018 Novell Inc.

Features for the IT Admin Cradle-less User Provisioning • • IT adds user to the Black. Berry Enterprise Server and provides them with a password • User initiates the EA application on the device and enters email address and password provided by IT • Security key exchange done securely OTA, and Service Books are then provisioned wirelessly • 34 User purchases Black. Berry handheld and contacts their IT Department User’s calendar, address book, tasks, and existing handheld options (if present) are then populated automatically onto the user’s handheld for immediate use! © 3/19/2018 Novell Inc.

Features for the IT Admin Handheld Configuration Tool • Allows IT to fully control the initial user experience • Allows IT to perform actions for multiple users simultaneously: • • 35 Load appropriate handheld software from a central location Provision security keys, service books, and initial load of user data (calendar, address book, tasks, email messages, and default handheld options if desired) © 3/19/2018 Novell Inc.

Features for the IT Admin Application Loader “Lite” • IT can provide users with a basic tool to upgrade core handheld software (operating system/radio) • A simple wizard can be run from a central LAN location as specified by IT 36 © 3/19/2018 Novell Inc.

Features for the IT Admin Wireless Application Provisioning • Follows the “Over-The-Air User Initiated Provisioning Recommended Practices for MIDP 1. 0” J 2 ME application download • Using the Browser users can wirelessly download add-on J 2 ME applications Users can now also manage, run, and delete these add-on downloaded applications directly from the handheld itself • 37 © 3/19/2018 Novell Inc.

Features for the IT Admin Wireless IT Policy • IT needs to be able to control device settings • Security, PIM synch settings, etc. • Push policies wirelessly to handhelds • • • 38 Enforcing the use of handheld password Disable PIN-to-PIN, SMS, phone, attachment viewing Dozens of policies © 3/19/2018 Novell Inc.

Features for the IT Admin Handheld Management Information • Agent on handheld reports asset management information Exportable to. CSV 39 © 3/19/2018 Novell Inc.

Features for the IT Admin 3 rd Party Application Download and Management • Specify which applications are required, allowed, disallowed • Specifying a 3 rd party application as required will push that application wirelessly to appropriate handhelds if not already present • Specify what resources (on and off the handheld) a given 3 rd party application can access 40 © 3/19/2018 Novell Inc.

Features for the IT Admin Wireless IT Command • IT needs to be able to immediately react to lost or stolen Black. Berry handhelds • Push commands wirelessly to handhelds • • Lock Handheld and require a password to access • Change Password if user has forgotten password • 41 Wipe Handheld, erasing all application data Set Owner Information if user has lost handheld © 3/19/2018 Novell Inc.

Features for the IT Admin User Setting Management • Redirection • Save sent items • Auto-signature • PIM Sync • Filters • Security • and more Simplifies troubleshooting! 42 © 3/19/2018 Novell Inc.

Features for the IT Admin Black. Berry Enterprise Server Resource Kit Command line tools and information resource to help administrators improve management of the BES 4. 0 server e. g. BESUser. Admin - Allows admins to perform user and device administration from command line Major components include: • Tools available for download from Black. Berry Support Website – • http: //www. blackberry. com/support/downloads/resourcekit. shtml Knowledge Base articles about third party products Now Available for BES for Novell Group. Wise! 43 © 3/19/2018 Novell Inc.

Features for the IT Admin Security Model of the Black. Berry Solution • Rigorous attention to security – data integrity, confidentiality and authenticity • Outbound initiated connection from BES to Internet • End-to-end encrypted data Local content encryption option Handheld password protected IT Policy and enforcement • • • Leverages 256 bit Advanced Encryption Standard (AES) 44 © 3/19/2018 Novell Inc.

The Mobility Experience Extending Corporate Applications

Extending Corporate Applications “Having the ability to use Group. Wise and the Black. Berry platform together has helped everyone stay in touch and enabled faster access to information, helping our productivity to increase” Peter Varszeghy, IT Support Coordinator for Australia-based Quiksilver 46 © 3/19/2018 Novell Inc.

Extending Corporate Applications _______________________________________________ “Mobile Data Service (MDS) is the part of BES that enables data sources, in addition to email, to be extended wirelessly with security. ” This connection is what bridges the gap between application and web servers and the mobile device 47

Extending Corporate Applications ___________________________________________________________ Network & Systems Management Corporate Intranet Standard Protocol Connectivity (HTTP, HTTPS, TCP/IP) Standard Language Support (XML, x. HTML, c. HTML, WAP) High Data Security (AES, SSL/TLS) Business Intelligence ERP SCM Instant Messaging & Collaboration GAL/NAB Access Document Management Data Push Support Multi-Network Support Sales Force Automation (SFA) Industry Vertical Applications Field Service Automation (FSA) Database Access CRM Content Scheduling 48

Extending Corporate Applications Browser/Server • • Securely access corporate portals & web-based applications Leverage PUSH to distribute content Custom Client/Server Applications • • Develop & deploy a custom Java/J 2 ME applications for the handheld Effective local data storage Wirelessly configure through IT Policy 49 © 3/19/2018 Novell Inc.

Extending Corporate Applications An example … Complete control of Netware servers • Spawn telnet sessions • Invoke Console commands e. g. monitor Complete control of Console • Manage NDS/e. Directory services • • • Create and edit users, Reset passwords, update login scripts Similar GUI as Console. One MDS allows the Black. Berry device to communicate with the Mobile Admin Server 50 © 3/19/2018 Novell Inc.

Black. Berry Enterprise Server for Novell Group. Wise Beyond 4. 0

Beyond 4. 0 (Currently Planning) Features for the Administrator • GWConnector further optimization • Group. Wise running on Linux and Windows Seamless user moves Performance utilities • • Features for the End-User • • • 52 Enhanced appointment handling Assigned task and phone message support Address Lookup optimization © 3/19/2018 Novell Inc.

Beyond 4. 0 (Future Considerations) Features for the Administrator • Role-based administration • Group-based user management Features for the End-User • • • 53 MDS 4. 1 Black. Berry Connect Unicode Multiple Group. Wise address book selection Group. Wise Messenger Support for Sequoia © 3/19/2018 Novell Inc.

The Return on Investment

Ipsos Reid Black. Berry ROI Study was conducted with 490 IT managers responsible for managing Black. Berry in their firms and 210 Black. Berry end users. Study Results • • Workflow > Average end user reports that Black. Berry increases efficiency of the team that they work with by 29%. This equates to over US$21, 000 per Black. Berry user per year based on international productivity per employee data. • 55 Personal Productivity > Average end user converts 54 minutes of downtime into productive time per day. This equates to 196 hours per user per year in recovered downtime. Immediacy > Average end user processes 2, 750 time sensitive email per year while mobile and over 1, 340 phone calls per year. Value of immediacy is difficult to quantify but can reasonably be estimated at over US$5, 000 per Black. Berry user per year. © 3/19/2018 Novell Inc.

Global Footprint of Black. Berry 56 © 3/19/2018 Novell Inc.

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