Скачать презентацию Into the user environment now How the users Скачать презентацию Into the user environment now How the users

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Into the user environment now! How the users changed and how libraries can adjust Into the user environment now! How the users changed and how libraries can adjust Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Into the user environment now! How the users changed and how libraries can adjust Into the user environment now! How the users changed and how libraries can adjust MICC 2007, Zagreb. June 14 th Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The build up … • • • The Problem The Cause What We Should The build up … • • • The Problem The Cause What We Should Do Soon What We Could Do Now Demo Livetrix, Library Toolbar & Netvibes Another Virtual Library? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

THE PROBLEM THE CHALLENGE LIBRARY DISCONNECTS Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. THE PROBLEM THE CHALLENGE LIBRARY DISCONNECTS Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Fragmentation of information The user has to spend a lot of effort: • To Fragmentation of information The user has to spend a lot of effort: • To find them • To learn to use them separately • To search them separately • To evaluate them • To keep up with all individual changes • Central Medical Library, UMCG constantly To repeat the. Digicmb. blogspot. com above, www. rug. nl/umcg/bibliotheek

No Visibility, lack of presence No Shortcuts No Intersections No Teleports ; -) Central No Visibility, lack of presence No Shortcuts No Intersections No Teleports ; -) Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

We are not the only one anymore … What we are up against … We are not the only one anymore … What we are up against … Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Web 2. 0 • Everything connected with everything • Online collabaration • Seeing and Web 2. 0 • Everything connected with everything • Online collabaration • Seeing and sharing Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The New Users (1) • they are more fascinated by new technologies • Multitasking The New Users (1) • they are more fascinated by new technologies • Multitasking is a way of life • Staying connected is essential • Interactive, not isolation • Zero tolerance for delay Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The New Users (2) • Actions are more important than knowledge; • Learning by The New Users (2) • Actions are more important than knowledge; • Learning by doing, not by being told • Trial-and-error approach to improvement is a viable model for learning • Cut-and-Paste Culture • OCLC Student Report Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Got Game: How the Gamer Generation Is Reshaping Business Forever by John C. Beck, Got Game: How the Gamer Generation Is Reshaping Business Forever by John C. Beck, Mitchell Wade "We’ve said there IS a generation gap -a real cultural differencebetween gamers and baby boomers. . . " Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

“The World is FLAT for everybody” “People will change their habits quickly when they “The World is FLAT for everybody” “People will change their habits quickly when they have a strong reason to do so, and people have an innate urge to connect with other people” Marc Andreessen, co-founder Mosaic, Netscape Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

So the World has changed, … the User has changed … and the Libraries So the World has changed, … the User has changed … and the Libraries …… (Read: Organizations, companies, Industry) … just did not change enough Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

How can we turn that around? From product-oriented to user-oriented Dig into user-environments ! How can we turn that around? From product-oriented to user-oriented Dig into user-environments ! Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Keep up with what they are doing! Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Keep up with what they are doing! Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

lab books PDAs campus portal learning management systems course material text book exhibitions personal lab books PDAs campus portal learning management systems course material text book exhibitions personal collections reading lists user environments resource environment library Virtual reference Institutional repository Digital collections Aggregations Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Licensed Catalog collections Digicmb. blogspot. com E-reserve Cataloging Source: Lorcan Dempsey, Liber 2005 ILL

There is no “ONE” Frontdoor And it certainly is not the Library website – There is no “ONE” Frontdoor And it certainly is not the Library website – Put Library resources in users’ workflow – Create demand by visibility and findability – Appear in multiple environments Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Network level workflow Google, … Personal Workflow RSS, toolbars, . . Institutional Workflow Portals, Network level workflow Google, … Personal Workflow RSS, toolbars, . . Institutional Workflow Portals, CMS, IR, … Consumer environments Management environment Bought Integrated local consumer environment? Library web presence Resource sharing, … library … Licensed Faculty& Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digitized Digicmb. blogspot. com Aggregations students Source: Lorcan Dempsey, CIC 2007 Resource sharing

But how do we start to change? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek But how do we start to change? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Structural changes needed (1) • new central information system: component-based software, no monolithic ILS Structural changes needed (1) • new central information system: component-based software, no monolithic ILS • Open standards and protocols: interoperability • modular web-based library services • Web 2. 0 social software Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Structural changes needed (2) • “Make the data work harder”. Combinations of data-sets can Structural changes needed (2) • “Make the data work harder”. Combinations of data-sets can be used to create new services. • use of logs stats, evaluate and re-use • in more ways than one; platform independent Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

An example “Building around the box” From statistics to new services From Metalib -> An example “Building around the box” From statistics to new services From Metalib -> Live. Trix http: //Livetrix. ub. rug. nl Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Our Metalib: RUG Combine • Introduced v 2 as pilot 2004, Faculty of Medicine Our Metalib: RUG Combine • Introduced v 2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff) • Our SFX: RUGlinks • UNIQUE SOFTWARE developed : ANALYSIS METALIB LOGFILES: RUGSTATS Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Complex phrases Dutch ! (obesity) Quotes Name handling Central Medical Library, UMCG www. rug. Complex phrases Dutch ! (obesity) Quotes Name handling Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Shocking Statistics (1) 50% zero or false results: • Misspellings and typos in search Shocking Statistics (1) 50% zero or false results: • Misspellings and typos in search terms • Picking databases at random • Unable to understand Quick. Search, Meta. Search, Find Database • Using the wrong search keys Metalib statistics Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Shocking Statistics (2) • Using search keys wrong • Using Dutch search terms in Shocking Statistics (2) • Using search keys wrong • Using Dutch search terms in English language databases • Using non-specific terms, phrases that are too broad • Lack of understanding of Boolean logic or database peculiarities Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Live. Trix = X-Server +Metalib • • • XML Working outside the box Modulair, Live. Trix = X-Server +Metalib • • • XML Working outside the box Modulair, you can add/connect stuff, flexible Harvesting & analysing records Statistics modules (from logfiles) – Metalib statistics – SFX-statistics Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Already implemented in Live. Trix (1) • Discovery/suggestion tool (no pre-selection of database or Already implemented in Live. Trix (1) • Discovery/suggestion tool (no pre-selection of database or subject!) • Spellcheck/adviser • Translation • Query Analysis • Inline- SFX & lending info with OPAC records • Impact factor info with Journals Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Already implemented in Live. Trix (2) • Relevant help at point of need • Already implemented in Live. Trix (2) • Relevant help at point of need • Related strings info Alert service (RSS & Email) • Relation Databases • Work. Bench • Bookmarks • Tiny. Url creation DEMO Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

But what can we do NOW? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. But what can we do NOW? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The 4 step approach • • Explore and map all target user groups Identify The 4 step approach • • Explore and map all target user groups Identify used resources and tools Decide on short term actions : do it now! Develop long-term strategy Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Personal Learning landscape Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Personal Learning landscape Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Indentify and target used “resources” • • • Desktop application Network distribution Web-based (search, Indentify and target used “resources” • • • Desktop application Network distribution Web-based (search, news, IM, etc) Research tools Social software, ………. . Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

NE RK O TW OFF ICE APS User environment BRO WSE R OP T NE RK O TW OFF ICE APS User environment BRO WSE R OP T K ES D Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

“Quick and Easy” Top Three “Tools” • the Desktop (desktop search application) • The “Quick and Easy” Top Three “Tools” • the Desktop (desktop search application) • The Office applications (Research Task Pane) • the Browser Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

“The Desktop” • desktop search applications Copernic, Ask Desktop Search, Google SDK • Windows “The Desktop” • desktop search applications Copernic, Ask Desktop Search, Google SDK • Windows sidebars, Desktop Sidebar (Vista) • Snap Desk. Top Sidebar Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Research Task Pane • Menu; Tools; Research task pane in Microsoft Office 2003 applications Research Task Pane • Menu; Tools; Research task pane in Microsoft Office 2003 applications • activate a service for searching… Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The Browser extensions – Grease. Monkey – Bookmarklets – User scripts – Plugins (Gadgets The Browser extensions – Grease. Monkey – Bookmarklets – User scripts – Plugins (Gadgets & Widgets) – Toolbars! (Have a look at: Library Success : a best practice Wiki) Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

A Short Term example: the Quick. Search Library Toolbar Central Medical Library, UMCG www. A Short Term example: the Quick. Search Library Toolbar Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Toolbar • FREE and SAFE: No spam, spyware, pop -ups or adverts • EASY: Toolbar • FREE and SAFE: No spam, spyware, pop -ups or adverts • EASY: quick creation and maintenance; web-based • IE and Firefox • Windows 2000 & Xp Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

How does it work? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com How does it work? Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

To install or not to…. . • Some rights needed • Offer it via To install or not to…. . • Some rights needed • Offer it via network if IT doesn’t let you • USB-stick with Portable Firefox! “Your own portable library” • Search functionality without Toolbar Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Included Functionality (1) • • • Search Links; Sub-menu’s Highlighting (also without search, word Included Functionality (1) • • • Search Links; Sub-menu’s Highlighting (also without search, word count) Virtual Reference Desk Chat E-Books Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Included Functionality (2) • • • RSS-feeds Overview of Website content Reply to Messages Included Functionality (2) • • • RSS-feeds Overview of Website content Reply to Messages Radio (Podcast) Personal, Predefined, Useful Additional settings Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Included Functionality (3) • • No Toolbar, Yes Search Databases Top Frame in Browser Included Functionality (3) • • No Toolbar, Yes Search Databases Top Frame in Browser Searchboxes on webpages Netvibes Search Modules It Makes Search Flexible And Your Library Visible! Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Top Frame on Browser Window Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. Top Frame on Browser Window Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

What are the Benefits of all this? • increase usage collection & databases (on What are the Benefits of all this? • increase usage collection & databases (on & off campus) • More contact moments user vs. library • improve the awareness of library services in general (branding) • boost unknown valuable resources • Posibilities to get better insight user search patterns and needs Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

New Mindset • Always try to improve • Try even harder to reachout • New Mindset • Always try to improve • Try even harder to reachout • Keep an open mind anything can happen …. Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Building a Library in a Virtual “environment” Second Life Library 2. 0 www. infoisland. Building a Library in a Virtual “environment” Second Life Library 2. 0 www. infoisland. org Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Second Life = • Massive Multi-User Online Roleplaying “Game” • More than a game, Second Life = • Massive Multi-User Online Roleplaying “Game” • More than a game, meet others • Interact, Compete, Collaborate • Teaching & learning; social learning • Virtual communities • Go anywhere, do anything Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Second Life Library Project Libraries Education Archives Health Simulation Science Art Technology History Teaching Second Life Library Project Libraries Education Archives Health Simulation Science Art Technology History Teaching Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Second Life : some figures 250. 00 Residents in March 2006! And now. . Second Life : some figures 250. 00 Residents in March 2006! And now. . Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

The Second Life Medical Library 2. 0 at Central Medical Library, UMCG www. rug. The Second Life Medical Library 2. 0 at Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com HEALTHINFO ISLAND

Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my experiences and opinions. You can find all of them at http: //del. icio. us/digicmb/User. Environment Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Backup slides Toolbar movie: http: //www. rug. nl/Bibliotheek/locaties/bib. CMB/informati e/toolbar/Demo. Toolbar 2. html (online) Backup slides Toolbar movie: http: //www. rug. nl/Bibliotheek/locaties/bib. CMB/informati e/toolbar/Demo. Toolbar 2. html (online) I: pragueDemo. Toolbar 2. html (USB) Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com

Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com Central Medical Library, UMCG www. rug. nl/umcg/bibliotheek Digicmb. blogspot. com