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INTERPRETERS AND TRANSLATORS IN HEALTH CARE Wilma Alvarado-Little, MA National Council on Interpreting in INTERPRETERS AND TRANSLATORS IN HEALTH CARE Wilma Alvarado-Little, MA National Council on Interpreting in Health Care April 25, 2007 New York State Conference on Increasing Language Access to Healthcare: Toward Effective State and National Policies

INTERPRETERS AND TRANSLATORS IN HEALTH CARE • How to determine if an interpreter or INTERPRETERS AND TRANSLATORS IN HEALTH CARE • How to determine if an interpreter or translator • • is qualified Certification, testing and educational programs for training staff as interpreters and translators Criteria for contract interpreters and translators How to effectively utilize community-based interpreters The role of the National Council on Interpreting in Health Care Increasing Language Access to Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE • Staff interpreters: • • on call, contingency, INTERPRETERS AND TRANSLATORS IN HEALTH CARE • Staff interpreters: • • on call, contingency, bilingual employees, sign language Telephonic Agency Community based organizations Volunteer: employee Vs. non gratuitous staff Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE INTERPRETER CODE OF ETHICS · CHIA · IMIA INTERPRETERS AND TRANSLATORS IN HEALTH CARE INTERPRETER CODE OF ETHICS · CHIA · IMIA · NCIHC · BRIDGING THE GAP Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Some roles of a medical interpreter – Conduit INTERPRETERS AND TRANSLATORS IN HEALTH CARE Some roles of a medical interpreter – Conduit – Clarifier – Educator – Cultural Broker – Advocate Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Different name for a role, similar role! Don’t INTERPRETERS AND TRANSLATORS IN HEALTH CARE Different name for a role, similar role! Don’t be afraid to ask! Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE How to determine if an interpreter or translator INTERPRETERS AND TRANSLATORS IN HEALTH CARE How to determine if an interpreter or translator is qualified: • • • Educational Requirements Oral and/or written assessment Experience in the medical field Training in Interpretation & Medical Terminology Ethical dilemmas and the awareness of the different roles Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Certification, testing and educational programs for training staff INTERPRETERS AND TRANSLATORS IN HEALTH CARE Certification, testing and educational programs for training staff as interpreters and translators Translators • Expertise to conduct written translations • Knowledge of the culture of the population served • Cost - i. e per word, editing, formatting Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for contract interpreters and translators • • INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for contract interpreters and translators • • Insurance Training program Flexibility Awareness of population served Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for contract interpreters and translators • Language INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for contract interpreters and translators • Language Interpreters • Qualifications/Training • Experience in the medical field? • Rates. . . Additional fees i. e. Late emergency fees, travel fees, evening fees, weekends/holidays • Availability i. e. Requests in advance at least 24 hours • Immediate availability? • Contracts? . . i. e. Per event, annual (#of minimum of hours per month) Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for telephonic interpreting • Rates- Increments vs INTERPRETERS AND TRANSLATORS IN HEALTH CARE Criteria for telephonic interpreting • Rates- Increments vs flat fee • Languages • Contracts • Equipment – double receiver vs cordless vs portable • Tracking of calls – monthly vs quarterly • Training • Terminology • Style- consecutive vs simultaneous • Customer Service Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE How to effectively utilize community-based interpreters • • INTERPRETERS AND TRANSLATORS IN HEALTH CARE How to effectively utilize community-based interpreters • • Community-based organizations Mutual understanding of roles Compensation for services Dual role Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE The role of the National Council on Interpreting INTERPRETERS AND TRANSLATORS IN HEALTH CARE The role of the National Council on Interpreting in Health Care The NCIHC is a multidisciplinary organization based in the United States whose mission is to promote culturally competent professional medical interpreting as a means to support equal access to health care for individuals with limited English proficiency. Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE The role of the National Council on Interpreting INTERPRETERS AND TRANSLATORS IN HEALTH CARE The role of the National Council on Interpreting in Health Care Mission To promote culturally competent professional medical interpreting as a means to support equal access to health care for individuals with limited English proficiency. Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE The National Council on Interpreting in Health Care INTERPRETERS AND TRANSLATORS IN HEALTH CARE The National Council on Interpreting in Health Care Governance • 2 Co-chairs of the Executive Board of the Council • Secretary • Treasurer 2 co-chairs for the 5 committees –Membership –Organizational Development –Outreach –Policy and Research –Standards, Training and Certification Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE The NCIHC website: http: //www. ncihc. org It INTERPRETERS AND TRANSLATORS IN HEALTH CARE The NCIHC website: http: //www. ncihc. org It provides valuable information regarding: • Monthly updates involving the interpreter profession • Language access resources • Policy Initiatives • The NCIHC Working Paper Series Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE • The National Code of Ethics for Health INTERPRETERS AND TRANSLATORS IN HEALTH CARE • The National Code of Ethics for Health Care Interpreters • The National Standards of Practice for Health Care Interpreters Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Fernandez, A. Schillinger D, Grumbach K, Rosenthal INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Fernandez, A. Schillinger D, Grumbach K, Rosenthal A, Stewart AL, Wang F, Perez-Stable EJ. Physician Language Ability and Cultural Competence: An Exploratory Study of Communication with Spanish- speaking Patients. J Gen Intern Med. 2004: 19(2): 167 -174 Flores G, Laws MB, Mayo SJ, Zuckerman B, Abreu M, Medina L, Hart EJ. Errors in Medical Interpretation and Their Potential Clinical Consequences in Pediatric Encounters. Pediatrics. 2003; 111(1): 6 -14 Health Johnson RL, Saha S, Arbelaez JJ, Beach, MC, Cooper LA. Racial and Ethnic Differences in Patient Perceptions of Bias and Cultural Competence in Care. J Gen Intern Med 2004: 19: 101 -110. Flores, G. Language Barriers to Health Care in the United States The New England Journal of Medicine. July 2006, 225 -231 Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Working Together to End Racial and Ethnic INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Working Together to End Racial and Ethnic Disparities: One Physician at a Time www. ama. assn. org/go/healthdisparities Proceedings of the 2005 White House Conference on Aging Mini-Conference on Health Literacy and Health Disparities, American Medical Association, 2005 www. ama-assn. org/go/aging Language as a Barrier to Health Care for New York City Children in Immigrant Families: Haitian, Russian and Latino Perspectives. A Report of the Division of Health Policy and the New York Forum for Child Health The New York Academy of Medicine, May 2006 Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE RESOURCES • HHS- Office for Civil Rights http: INTERPRETERS AND TRANSLATORS IN HEALTH CARE RESOURCES • HHS- Office for Civil Rights http: //www. hhs. gov/ocr/lep/. • The National Health Law Program http: //www. healthlaw. org/langaccess/fedadmin. html or http: //www. healthlaw. org/langaccess/promisingpractices. html#interpre ters • http: //www. healthlaw. org/langaccess/stateactivities. html • Language Services Action Kit produced by NHe. LP and The Access Project. It can be downloaded free from www. accessproject. org Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Working Together to End Racial and Ethnic INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Working Together to End Racial and Ethnic Disparities: One Physician at a Time www. ama. assn. org/go/healthdisparities Proceedings of the 2005 White House Conference on Aging Mini-Conference on Health Literacy and Health Disparities, American Medical Association, 2005 www. ama-assn. org/go/aging Language as a Barrier to Health Care for New York City Children in Immigrant Families: Haitian, Russian and Latino Perspectives. A Report of the Division of Health Policy and the New York Forum for Child Health The New York Academy of Medicine, May 2006 Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Vasquez, C. , Javier RA. The problem INTERPRETERS AND TRANSLATORS IN HEALTH CARE References: Vasquez, C. , Javier RA. The problem with interpreters: Communicating with Spanish -speaking patients. Hospital and Community Psychiatry. Feb 1991, 42 (2) 163 -165 Institute of Medicine: Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare. Washington, D. C. : National Academic Press; 2002 Centers for Disease Control and Prevention. Office of Minority Health-Eliminating Racial and Ethnic Health Disparities. www. cdc. gov/omh/About. Us/disparities. htm or www. cdc. gov/omhd/[email protected] gov Karliner LS, Perez-Stable EJ, Gildengorin G. The Language Divide. The Importance of Training in the Use of Interpreters for Outpatient Practice. J Gen Intern Med 2004: 19(2): 175 -83 Increasing Language Access in Healthcare

INTERPRETERS AND TRANSLATORS IN HEALTH CARE • National Council on • • • Office INTERPRETERS AND TRANSLATORS IN HEALTH CARE • National Council on • • • Office of Minority Health Interpreting in Health Care (NCIHC) http: //www. ncihc. org Diversity RX http: //www. diversityrx. org/ The California Endowment http: //www. calendow. org/ National Health Law Program (NHe. LP) http: //www. healthlaw. org Health and Human Services Office for Civil Rights http: //www. hhs. gov/ocr • • http: //www. omhrc. gov/OMHRC New York State www. dos. state. ny. us/info/regist er/2006/sep 13/pdfs/rules. pdf> American Translators Association http: //www. atanet. org California Health Care Interpreting Association http: //chia. ws Massachusetts Medical Interpreter Association http: //www. mmia. org Increasing Language Access in Healthcare

Thank you! National Council on Interpreting in Health Care 270 W. Lawrence Street Albany, Thank you! National Council on Interpreting in Health Care 270 W. Lawrence Street Albany, NY 12208 [email protected] org Wilma Alvarado-Little, MA [email protected] net Increasing Language Access in Healthcare