Interpersonal Knowledge Sharing:
Objectives
Agenda
NCR Corporation
NCR Corporation
NCR Corporation
NCR’s Initial Approach to KM
NCR’s Knowledge Asset Mgr.
KAM “Communities”
Status of KM at NCR
KM Evolution
KM Lessons Learned
Today’s Starting Point X X X
Two Ways to Transfer Knowledge Information Processing Model
Two Ways to Transfer Knowledge Personal Communication Model 1 2 Information Processing Model
A KM/KS Comparison Matrix
A Model of Associate Competence
Competence Stereotypes
Knowledge Transfer Strategies
Knowledge Transfer Strategies
Applying the KS Model
Applying the KM Model - 1997
Applying the KM Model - 2002
Supporting the KS Model
NCR’s Web-Archived Mail Lists
Mailing List Architecture
Mailing List Architecture
Mailing List Architecture
Mailing List Architecture
Mailing List Architecture
Mail List Statistics
Keys to Successful KS
Mailing List Study - “ATR”
A Week In the Life of “ATR”
Business Impact 1 - Prima Facie
Business Impact 2 - War Stories
Business Impact 3 - ROI Σ=$5 M (. 01% of NCR’s revenues over six years)
Business Impact 3 - ROI Σ=$5 M (. 01% of NCR’s revenues over six years)
Definition of Community
Communities and Organizations Formal Organization
Communities and Organizations Community Orientation Formal Organization
Community Ecosystem Community of Practice
Community Ecosystem Personal Networks Community of Practice
Community Ecosystem Personal Networks Formal Teams Community of Practice
The Invisible Key to Success
Reflections on Community - 1
Reflections on Community - 2
The Community Life Cycle
The Community Life Cycle
Conclusions
Discussion
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