Interpersonal Communication Perceptions and Listening Can you

Interpersonal Communication Perceptions and Listening

Can you do it? FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS OF EXPERTS

Can you do it?

The Process of Perceiving • Selective exposure • Selective attention • Selective interpretation • Selective retention

Frames of Reference • Closure – we combine pieces of data to create a whole picture • Assimilation – we change what we perceive to fit our frame of reference • Accommodation – we create new perceptions and change our existing frame of reference

Levels of Perception Perceiving occurs on many levels: • Direct perspective – “I think he is cute” • Meta-perspective – “I think you think he is cute” • Meta-meta perspective – “I think you think I think he is cute”

Agreement - Disagreement Person A Person B Agreement: “I love dogs” Disagreement: “I hate dogs” “I love dogs” Disagreement: “I love dogs” “I hate dogs”

Understanding - Misunderstanding Person A Understanding: Meta-perspective “I love dogs” Misunderstanding: “I hate dogs” Person B Direct perspective “I love dogs”

Realization – Failure to Realize Person A Person B Realization: “I think you think I love dogs” Meta-meta perspective “I think you love dogs” Meta-perspective Failure to realize: “I think you think I love dogs” Meta-meta perspective “I think you hate dogs” Meta-perspective

Listening Process • Motivation • Selective exposure • Selective attention (concentration) • Selective interpretation • Feedback

Deterrents to Effective Listening • Assuming in advance that the subject is uninteresting or unimportant • Mentally criticizing the speakers’ delivery • Listening only for facts • Pretending to be attentive • Rehearsing a response • Daydreaming