International Partnerships in Public Services: from Pietermaritzburg and Beyond Camille Andrews May 2006
Objectives • Challenges and opportunities in Mann’s international partnerships in: – Reference and Document Delivery for African Centre for Crop Improvement – Instruction for AGORA • Key Lessons Learned
The Genesis • van Tienhoven professional development travel award and additional funding • ACCI Site Visit in Pietermaritzburg, South Africa – Reference & Document Delivery • AGORA/HINARI workshop in Addis Ababa, Ethiopia – Instruction
Off to South Africa Map from Info. Please: http: //www. infoplease. com/atlas/country/southafrica. html
ACCI Site Visit • African Centre for Crop Improvement – Joint Ph. D. program in plant breeding with Cornell supported by Cornell Transnational Learning – http: //www. acci. org. za/ – As a CALS department, Mann supports with: • Reference services • Document delivery
ACCI Site Visit • Tour of facilities • Presentations to students • Meetings with ACCI staff, librarians, faculty
Ref/ILL Challenges • Infrastructure-Internet connectivity, electricity at remote sites – Availability of print and CD delivery emphasized – TEEAL and AGORA – Text messaging or short message service (SMS)
Ref/ILL Challenges Marketing and Communication – Website, brochure and e -mails – Presentations – Setting expectations – Partners here and at ACCI
Ref/ILL Challenges • Reference interview at a distance – ACCI profiles – Reference profile • Licensing and copyright – Agreements
On to Addis
AGORA workshops • Two 3 -day workshops on AGORA and HINARI • Held at International Livestock Research Institute
AGORA workshop • First day-Introductions, Internet and electronic resources, open access journals, etc. • Second day-split into AGORA and HINARI groups in computer labs; • Third day-TEEAL, discussion groups on marketing & training, etc.
AGORA workshops • Participants were librarians, researchers, doctors, IT people from all over Ethiopia (35 total) • Co-facilitated with ITOCA trainers Gracian Chimwaza and Vimbai Hungwe (not pictured) and HINARI trainer Steve Glover
Instruction Challenges • Some coordination by Mann but on-the-ground support is key: – ITOCA in Harare, Zimbabwe – Local hosts such as ILRI
Instruction Challenges • Infrastructure again – Facilities, not only accommodations and training space but: – Bandwidth, bandwidth • • Low and slow Telecom monopolies Technical difficulties Hardware & software
Instruction Challenges • Range of skill levels – I-Skills Resume (pre-assessment), post-tests – Additional training • Cultural context – – Relevant examples (tef) Training structure Training materials--vocabulary and language Context for training topics (e. g. copyright, licensing restrictions)
Instruction Challenges • Be flexible and expect the unexpected! – Technical difficulties – Logistics – Political disturbances http: //news. bbc. co. uk/1/hi/world/africa/4398806. stm
Lessons Learned • Commitment from all partners – Importance of mission – Persistence, skill and ingenuity – Support (financial and philosophical) • Knowledge of and sensitivity to local contexts • Sustainable procedures • Flexibility • Communication
Home again • Thanks and tribute to: – Ari and Ans van Tienhoven – Mann Library – Cornell Transnational Learning and ACCI
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