International Business Overview V M Kumar Sr Vice

International Business Overview V. M. Kumar Sr. Vice President – International Business www. sifycorp. com

CONTENTS • • • Why go global now ? Business lines Opportunity IMS Overview e. Learning Overview Expansion Plans

Why go global now ? • IT Services outsourcing opportunity – huge growth – Indian IT / ITES outsourcing projected at $32 Billion for 2008 • Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam • Higher profitability from international revenues • Late entrant, but several early stage lines of business still open • Strong competencies built through domestic business – Network operations – Datacenter operations • Access to talent – ready pipeline from domestic operations • Leverage technology infrastructure investments already made

Enterprise Services - International Enterprise Infrastructure Services • Infrastructure Management • Infra Projects / Consulting • Security Consulting • Managed Security Services • Hosting Services • Enterprise Appln Management • e. Learning content services • Content Mgmt • Learning Technology Services Enterprise e. Learning Services

Infrastructure Management Services

Domain of the CTO CIO BH BAO Business Analysis & functional Specification Technical Design Document CTO Application Development Functional Testing Staging Performance & Load Testing Deploy to Production Environment Production Support

N/W Mgmt Server Mgmt Infrastructure Application Support Security Our Domain Operations Support Sify Infrastructure Services Focus

Worldwide Infrastructure Services Market • • • The worldwide market for Infrastructure Support Services • is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004) The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008. The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004) “More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace […] outsourcing as a catalyst for organizational focus. ” “Increased reliance on nondomestic, global delivery models will coincide with the growth of process management services in all regions during the five-year forecast period. ” – Quotes from Gartner report, July 2004

FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings — increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum

Global IT infrastructure services delivered from remote sources (such as onshore, nearshore or offshore) are a new form of delivery for a mature service category IT infrastructure services are undergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent. Predictions • By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0. 8 probability). • By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0. 7 probability).

Enterprise Infrastructure Services & Solutions Infrastructure Life Cycle Services Plan/ Assess (Consulting) • Infrastructure Consulting (Networks; Security; Storage) • ITIL & ISMS Assessment • Enterprise Security Compliance • DR/BCP Solutions Design (Consulting) • Data. Center Design • Infrastructure/Server Consolidation • DR/BCP Design • NOC/SOC Design • Help. Desk & Support Center Implement/ Migrate • Data. Center Implementation • DR/BCP • Messaging Infrastructure • Process: BS 20001; ITIL • NOC-Command Center • Systems Integration (Security; Storage & Network) Manage • Data. Center Management • Network Management • Desktop Management • Server Management (App. Servers, Database, etc) • Security Management • Application Management • Hosting • Service Help. Desk

DATA CENTER MANAGEMENT Servers, Databases, Messaging, Storage Systems NETWORK MANAGEMENT Routers, Switches, Vo. IP devices, Network Links SECURITY MANAGEMENT Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools END USER SERVICES Service Desk, Desktop Support, Application Packaging & Distn. ITIL compliant processes, SLA driven engagements INFRASTRUCTURE MANAGEMENT SERVICES Pro-active Monitoring & Incident Management Problem, Change & Configuration Management Asset Management, Patch Management Availability Management Process Consulting, Audits & Reviews Implementation / Migration Support

THE SIFY EDGE ENGAGEMENT GOVERNANCE EXPERIENCE SERVICE INFRASTRUCTURE SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES EXPERTISE PROCESSES

COMPETENCIES ACROSS LEADING VENDORS MANAGEMENT TOOLS IBM Tivoli CA SECURITY Checkpoint Cisco APPLICATION SERVER DATABASES SERVER OPERATING SYSTEM NETWORK DEVICES BEA IBM Weblogic Websphere MS-SQL MS Windows Cisco HP Compuware Netscreen Oracle Verisign SAP Progress Sonic CANetegrity Sun JES Netweaver My. SQL Sybase IBM AIX Nortel ISS Oracle App MS. NET Sun Solaris Mercury HP-Ux Juniper Redhat Linux Extreme

“ALWAYS ON” SERVICE INFRASTRUCTURE Customer Data Center Customer Global Network MPLS IP VPN • N + 1 redundancy • Secure - Physical & Information level • Customizable to client security policies CC – COMMAND CENTER CC SIFY Cloud 99. 99% Uptime Level 3 Data Centers • Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific • 99. 99% connectivity available till our international peering points at NY, LA, London & HK • Peering arrangements with major network providers

ITIL Based Processes Incident Management Problem Management Trouble Ticket Engine Service Desk Escalation Engine Knowledge base C M D B Change Workflow Change Management NMS Configuration Baselines IT Service Continuity Management C M D B Capacity Management Reports Engine Availability Management 16 Threshold Monitoring Service Level Agreements SLA Management

ROBUST OFFSHORE DELIVERY MODEL Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support 70 – 90 % OFFSHORE ITIL BEST PRACTICES Remote Monitoring Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Level 1 Support Incident Management, Service Desk for escalations, knowledge repository Level 2 & 3 Support Problem mgmnt, Change mgmnt, Performance mgmnt RISK MITIGATED GRADUAL TRANSITION ONGOING RISK MANAGEMENT

WORLD CLASS – GLOBAL DELIVERY TEAM YEARS OF WORK EXPERIENCE • Network certifications: CCNA/ CCNP/ CCIE • System Certifications : RHCE, SCSA, SCNA, MCSE, MCSD • Database certifications : OCP, OCA, MCDBA • Security certifications: CISSP, CISA, BS 7799 auditors • Process certifications: ITIL, Six Sigma • Architecting skills: J 2 EE, MS. NET Team Strength – 1, 000 and growing NEAR 20% of RESOURCES ARE ITIL CERTIFIED

Service Portal – i. ONi Information On Infrastructure Information on Infrastructure - Built around ITIL framework View your Complete Infrastructure Single Window to measure Infrastructure performance Functionalities of FCAPS Policy based Authentication Enable customers to measure the service Extensive Reporting Role based Dashboard views Powerful Self Service Functions

IONI - Customizable Dashboard Availability Statistics Reports availability based on Device type, Location & Groups Outage & Resolution meter Displays down alerts Displays faults resolved Inventory report Report based on Type, Location Groups & Monitoring tool Trouble ticket statistics Trend / SLA / Status based reporting of tickets

IONI – Incident & Change Management Enhanced web reports SLA based reports Customizable reports Trend Analysis

Value Proposition MULTI LEVEL ENGAGEMENT VALUE Business Process Operations • Business Service Management • Business Impact Analysis • Enhanced Productivity - ITIL Best Practices • Reduced Noise Levels - Root Cause Analysis with Six Sigma • Cost reduction savings to 50% • Enhanced Customer Satisfaction : Proactive approach Impact on Business Strategy

“Sify Is Best Suited For Discrete Offshore Remote Management” Forrester Wave TM : Global Delivery Infrastructure Management – December 2005

Getting there…

Testimonials “When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure. ” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006 “They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors. ” – Joe Simon, Group CIO, Viacom

Target Market & Customers • Primary target market – USA, UK, M. East • Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees) • Size of infrastructure: – 200+ servers in datacenter type or distributed environment; or – 200+ network devices on WAN; or – 20+ on-site staff for infrastructure management • Minimum engagement size $300 K in Year 1

Sify e. Learning…

e. Learning Services Custom Content Creation Computer based training Web based training Instructor led training Innovative learning M-Learning Game based training Training aids Learning infrastructure LMS implementation LMS customization Help desk support Learning applications Application development Implementation of 3 rd party applications L 1/L 2/L 3 support Globalization services Multi lingual translation Localization

Current Global Market Size As per Ambient Reports As per Frost and Sullivan Reports Competition • TIS • NIIT Sify e. Learning is 3 rd in this space • Lion. Bridge • Hurix, Brain. Visa, Mentorix, e. Mantras

Sify e. Learning - Capabilities v End-to-end provider of Learning services v Over 5 years of strong industry experience v 200+ Skilled Personnel (Instructional designer, language editors, SME, Technical writer, Graphic, Designer, Cross functional experience) v Domain specific SME’s on Technologies, Software, Soft-skills and Training v Adherence to SCORM, AICC, LMS RTE and 508 Standards v ISO 9001: 2000 Certified by DNV and Processes complying with SEI CMMI Level 3 v SABA Solution Partner v Innovation in delivery • Delivered content rich learning courses on PDA for Cisco • Physical modeling as a value added services for GE

Two Brandon-Hall Golds in 2006 ! - Mobile Learning Solution for Cisco - Custom Content for GE Energy Services

Demos • http: //202. 144. 75. 90/ciscoreview/Brandon-Hall/qlm-pda-video. html http: //202. 144. 75. 100/gereview/GE_PATAT_Gen. Brush/start. htm

Sify International Business – Expansion Plans • Current – Offices in CA, NJ, Dubai – 4 Sales + 1 A/c Mgmt in USA – 1 Sales in Dubai • In 2007 -08 – Additional office in London (by Mar ’ 07) – Unify sales team (across services) – Strengthen sales team to 27 resources across USA, UAE, UK / Europe

Thank You ! www. sifyims. com www. sifyelearning. com