Intelligently Managing Your Migration to an IP Communications

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Intelligently Managing Your Migration to an IP Communications System: Investment Protection and Cost Reduction Voice. Con 2006 William King Senior Technical Marketing Manager IP Communications Migration © 2006 Cisco Systems, Inc. All rights reserved. 1 1

Customer Situation and Challenges • Customers are seeking to reduce communications costs, improve processes and productivity, and ensure business resiliency • Benefits of IP communications applications are clear, but customers need cost-effective transition to IP Communications Customers need low-risk, evolutionary solutions Solutions must work with existing PBXs and voice mail systems Most customers cannot afford change out everything at once Integration with other tools and processes (directories, e-mail, mobile devices etc. ) is also required Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 2 2

Customer Situation and Challenges • Product lifecycles are forcing technology decisions – Avaya Octel and Nortel Meridian Mail End-of-Life situation has caused customers to consider alternative solutions – Large volume of equipment purchased prior to Y 2 K is reaching end of useful life • Technology does not dictate your strategy • Cisco® empowers you to intelligently plan your migration strategy Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 3 3

Fundamentals of the Migration • Migration will take place over a period of time, it is not instantaneous • Migration requires planning and coordination across the organization • Migration should minimize short term and long term impact to users • Migration choices are based on many factors, including ROI, long-term vision, organizational and geographic considerations, and “lessons learned” from past experience Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 4 4

Typical Path to IP Communications Lab Trial Before You Begin Live Pilot Migration Plan Greenfield Deployments Implementation Business Analysis Commitment to IPC Day 2 Support Migration Ongoing Management Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 5 5

Network Readiness • Use Qo. S in LAN, MAN, and WAN No shared media LANs—Switched LANs only End-to-end Qo. S/Call Admission Control required • Bandwidth requirements Calculated total requirements, use Call Admission Control and c. RTP • Network availability Network design, redundancy and best practices • Network-based authentication and security • Power for endpoint devices Power budget in wiring closet, prepare for Power over Ethernet • Plan for E 911 support with automated location management • Have a thorough migration plan Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 6 6

Deployment Planning • Opportunities to migrate to IPC Phase One exist throughout an organization: EXAMPLE Greenfield IP Telephony Video Conferencing –Greenfield IP Telephony Remote Site IP Telephony wo e T as –Remote Site IP Telephony Ph –Large Site IP Telephony –Contact Center –Voice Mail/Unified Communications Mobile IP Telephony –Audio Conferencing –Video Conferencing Phase Thre e –Mobile Telephony • Where to begin is unique for each deployment, and depends on business and technology factors Migrating to an IP Communications System Large Site IP Telephony © 2006 Cisco Systems, Inc. All rights reserved. Voice. Mail/ Unified Comm. Audio Conferencing Contact Center 7 7

Current Voice Network Regional Office Legacy Voice. Mail Legacy ACD Legacy Phones Legacy PBX’s Legacy PBX PSTN Headquarters Internet Legacy PBX/KTS VPN Access Branch Office Telecommuter TDMIP Call Based Control & Networks Endpoints Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. Applications Converged 8 8

Step 1: IP Call Control in One Site Regional Office Cisco Unified Call. Manager Legacy Voice. Mail Legacy ACD Legacy Phones Legacy PBX’s Router/GW PSTN Router/GW Headquarters Internet Legacy PBX/KTS IP WAN VPN Access Router/GW Branch Office Telecommuter TDMBased Networks Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. IP Call Contr ol & Endp oints Applications Converged 9 9

Step 2: IP Call Control Interworking with Legacy PBX at HQ Regional Office Router/GW Legacy Voice. Mail Cisco Unified Call. Manager Router/GW PSTN Legacy ACD Router/GW Headquarters Internet Legacy PBX/KTS IP WAN VPN Access Router/GW Branch Office Telecommuter TDMBased Networks Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. IP Call Contr ol & Endp oints Applications Converged 10 10

Step 3: Migrate Remaining HQ Users from Legacy PBX Regional Office Router/GW Legacy Voice. Mail Cisco Unified Call. Manager Router/GW PSTN Legacy ACD Router/GW Headquarters Internet Legacy PBX/KTS IP WAN VPN Access Router/GW Branch Office Telecommuter TDMBased Networks Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. IP Call Contr ol & Endp oints Applications Converged 11 11

Step 4: Extend Centralized Call Control to Remote Sites Regional Office Router/GW Legacy Voice. Mail Cisco Unified Call. Manager Router/GW PSTN Legacy ACD Router/GW Headquarters Internet IP WAN VPN Access Cisco Unified Survivable Remote Site Telephony Branch Office Telecommuter TDMBased Networks Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. IP Call Contr ol & Endp oints Applications Converged 12 12

Step 5: Migrate Remaining Applications Cisco Unified Call. Manager Regional Office Cisco Unified Call. Manager Cisco Unity Router/GW PSTN Router/GW Headquarters Internet IP WAN VPN Access Cisco Unified Survivable Remote Site Telephony Branch Office Telecommuter TDMBased Networks Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. IP Call Control & Endpoints Applications Conver ged 13 13

IP Telephony TDM PBX Interoperability • Interoperability between IP Communications and the PBX • Ability to have and reuse existing centralized voicemail equipment Existing Voicemail System Cisco Unified Call. Manager QSIG Trunk Between CCM and PBX PSTN Cisco Unified Call. Manager Supports: • Lucent/Avaya Definity G 3 • Nortel Meridian 1 • Siemens Hicom 300 E CS • Alcatel 4400 • Siemens Hicom 300 E • Ericsson MD 110 http: //www. cisco. com/go/interoperability Migrating to an IP Communications System PBX • QSIG is a Inter-PBX signaling protocol 15+ year old industry-standard, supported by the world’s leading vendors © 2006 Cisco Systems, Inc. All rights reserved. 14 14

Integration to Existing Voicemail • Challenges: Voicemail Migration of phone users from PBX to Cisco Unified Call. Manager Keep existing voicemail system and integrate with both Cisco Unified Call. Manager and PBX Voicemail Analog Ports Digital Ports SMDI Cisco Unified Call. Manager Nortel PBX • Solution differs depending on VM, PBX and type of integration Voicemail Vendor Certified Solutions SMDI Support/ Call. Manager Certified Dual SMDI Support Digital Phone Integration Avaya (Octel) Aria Yes/Yes Yes Avaya (VMX) Serenade Avaya Intuity Yes/Yes No Nortel Call. Pilot Yes/No No Yes Meridian Mail (GP) Yes/No Yes No Siemens Phone. Mail Yes/Yes No Yes Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 15 15

How Cisco Unity Eases Migration to IP Communications • Cisco Unity® increases organizational effectiveness and employee productivity Access to messages from anywhere, from any device Enables employees to respond more quickly, increasing organizational effectiveness • Cisco Unity interoperates with existing infrastructure—PBXs or legacy voicemail Integration with existing TDM infrastructure enables customer to migrate at planned pace Lowers operating costs—faster moves, adds, changes Works with existing tools and processes (directories, e-mail, mobile devices, etc. ) • Customers can migrate to a full IP solution at their own pace Cisco Unity can be installed prior to deployment of IP telephony and will work with IPT, protecting customer’s investment Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 17 17

Cisco Migration Example • Saving several million dollars annually • Replace 160 Avaya systems with 45 Cisco Unity® systems • Develop Best Practices that can be leveraged by our customers Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 18 18

Cisco Unity A Powerful Migration Tool Dual Switch Integration • Allows for seamless deployment and migration of users from one system to another at the customer’s pace • Protects existing TDM PBX investment during transition to IP TDM PBX SMDI Link Cisco Unity® Server Microsoft Exchange message store Analog Lines Legacy Phone IP SCCP (Skinny) T-1 line PSTN 3600 Router Workstation with Microsoft Outlook Cisco® Unified Call. Manager Migrating to an IP Communications System IP Phones © 2006 Cisco Systems, Inc. All rights reserved. 19 19

Unified Messaging Interoperability with Existing Voicemail Using AMIS Traditional TDM voice mail system AMIS/Analog Octel connection, via analog lines Octel Analog Networking to Octel System Cisco Unity Server ® TDM PBX Legacy Phone SMDI Link Microsoft Exchange message store Analog Lines IP SCCP (Skinny) VPIM PSTN IP Phones Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. Workstation with Microsoft Outlook 22 22

Cisco Unity Integration with Voice Mail Systems using Voice Protocol for Internet Messaging (VPIM) • One Unity is VPIM enabled Meridian Mail • The other Unity Networked Mail Net Gateway • All VPIM messages go through the Internet Voice Connector, • This is for both in IVC bound and out bound traffic. • Incoming messages do a global search, so, there can be no dialing conflicts in the Unity Networked Unity Cisco Unity Bellevue Server Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. Call Pilot VPIM Message Over SMTP VPIM Enabled Cisco Unity Dallas Server 23 23

Cisco Unity Voice Message Interoperability AMIS Voice Mail Supported Pros Cons Unity Bridge • Phone. Mail • Meridian Mail • Repartee, • Octel 100, 250 & 350 • Intuity Interchange • Centigram • Avaya/Octel Unifed Messenger • Octel 100, 250 & 350 • Intuity Interchange • Meridian Net Gateway for Meridian Mail • Centigram • Nortel Call. Pilot • Intuity Interchange Widely supported & understood for legacy voicemail systems Native Analog Octel Networking, advanced msg, directory change synchronization Digital, industry standard, efficient Basic subscriberto-subscriber messaging only, no directory sync Limited to Octel/ Intuity Interchange, no digital networking for Aria/Serenade, limited NDR Not yet widely adopted or supported No Directory change synchronization Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. VPIM 24 24

Cisco Unity PBX IP Media Gateway (PIMG) Cisco® Unity Server Legacy PBX PIMG Microsoft Exchange message store SIP • An 8 port, stackable integration device designed to offer a high quality connection between Cisco Unity or Cisco Unity Connection servers and your existing legacy Private Branch Exchange (PBX) switch • Emulates a digital phone (station) on the PBX side and connects to the Cisco Unity server on an IP connection using the Session Initiation Protocol (SIP) • Up to 9 PIMG's can be stacked and connected to a single legacy PBX to provide up to 72 simultaneous voice sessions to the Cisco messaging server. Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 25 25

Legacy Voicemail Network Legacy PBX Octel Audix Octel Phone Mail Legacy PBX Call Pilot Legacy PBX Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. Legacy PBX 26 26

Cisco Unity Branch Office Consolidation • Customer benefits review Single point of administration Enables admin by a single administrator Multiple system administration not required Eliminates voice networking administration Cisco Unity auto attendant can access all locations Single system support contract Eliminates all analog networking expenses Failover/redundancy affordable for all location at one centralized site Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 28 28

Customer Interaction Network Web Apps, Business Rules, Speech-enabled Routing Logic, self service Treatment Engine, Reporting • Shared applications/services • Hosted anywhere on network • Distributed services and end points CVP • Standards based interfaces Voice/Data Network Agents CRM Internet PSTN Migrating to an IP Communications System Telephony Gateway Stores / Home Agents Knowledge Workers Departmental Care Groups © 2006 Cisco Systems, Inc. All rights reserved. Cisco Unified Call. Manager 30 30

Migrating to a Customer Interaction Network Leverage the legacy, invest for the future • Speech-enabled Call Treatment • Queue, treat and control at the edge • Efficient switching of calls to legacy ACDs • Reduced transport costs • Pulling intelligence into the network • Improved cross-site transfers LEC Long Distance (800) Carrier IP Network LEC Toll Bypass Vendor XYZ Local Exchange Carrier Migrating to an IP Communications System CVP © 2006 Cisco Systems, Inc. All rights reserved. 31 31

Graceful Migration to IP Agents Compelling Events • Branch and Store Transformation • Green field sites • End of Life • Remote agents • Disaster recovery mandates • Partnering or outsourcing LEC Long Distance (800) Carrier ICM IP Network LEC Toll Bypass Local Exchange Carrier Migrating to an IP Communications System CVP © 2006 Cisco Systems, Inc. All rights reserved. 32 32

Continued Migration Flexible “units” for migration • Migrating systems from TDM to IP • Additional sites • Expansion of IP agents LEC Long Distance (800) Carrier ICM IP Network LEC Toll Bypass Local Exchange Carrier Migrating to an IP Communications System CVP © 2006 Cisco Systems, Inc. All rights reserved. 33 33

Full Transition to IP in Enterprise Accrue the full benefits • True convergence – cost savings • Complete flexibility • Migrating systems from TDM to IP • Additional sites • Expansion of IP agents LEC Long Distance (800) Carrier IP Network LEC Toll Bypass Local Exchange Carrier Migrating to an IP Communications System CVP © 2006 Cisco Systems, Inc. All rights reserved. 34 34

Additional Resources • Cisco IP Communications Interoperability Portal - designed to help you interoperate with your current architecture and applications when moving to Cisco IP Communications. http: //www. cisco. com/warp/public/779/largeent/avvid/inter_operability/ • Cisco IP Telephony Solution Reference Network Design (SRND) for Cisco Unified Call. Manager 4. 0 and 4. 1 - provides design considerations and guidelines for deploying Cisco IP Communications solutions. http: //www. cisco. com/en/US/products/sw/voicesw/ps 556/products_impl ementation_design_guide_book 09186 a 00805 fdb 7 b. html Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 35 35

Summary • Benefits of IP communications applications are clear, but customers need cost-effective transition to IP Communications • Product lifecycles are forcing technology decisions • Technology does not dictate your strategy • Cisco® empowers you to intelligently plan your migration strategy Migrating to an IP Communications System © 2006 Cisco Systems, Inc. All rights reserved. 36 36