Скачать презентацию Integrated Management Overview February 2006 Copyright 2005 Avaya Скачать презентацию Integrated Management Overview February 2006 Copyright 2005 Avaya

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Integrated Management Overview February, 2006 Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Overview February, 2006 Copyright© 2005 Avaya Inc. All rights reserved

Avaya Site Administration Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Avaya Site Administration Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Overview Description • Integrated Management Application • PC application that runs on Windows 2000, Overview Description • Integrated Management Application • PC application that runs on Windows 2000, XP and Windows 2003 Server • Single License Available at no-cost with purchase of new Communication Manager 3. 1 or upgrade to Communication Manager 3. 1 • Distributed on CD-ROM • Customer Value – provides wizards and tools to facilitate Moves, Adds, and Changes • Additionally provides terminal emulation and GEDI for access to Communication Manager for other administrative operations Copyright© 2005 Avaya Inc. All rights reserved 3

Application Example Copyright© 2005 Avaya Inc. All rights reserved 4 Application Example Copyright© 2005 Avaya Inc. All rights reserved 4

Existing Features • Administration Wizards including Add/Change/Remove User and Change User Extension • Ability Existing Features • Administration Wizards including Add/Change/Remove User and Change User Extension • Ability to use templates for adding new objects • Native Name Entry for Station Object • Import/Export of admin fields for select objects • Report generation • Ability to schedule tasks to run at a later time • GEDI (Graphically Enhanced DEFINITY Interface) • Button Label Printing • Basic Fault & Performance capabilities • Email Notification (for Monitoring and Report Generation) • Secure Connection to Voice and Messaging Systems through SSH Copyright© 2005 Avaya Inc. All rights reserved 5

Communication Manager 3. 1 Support Set Types • Modified Set Types – 4601+ – Communication Manager 3. 1 Support Set Types • Modified Set Types – 4601+ – 4602+ Copyright© 2005 Avaya Inc. All rights reserved 6

Communication Manager 3. 1 Support Hardware Manager • Support for G 250 -DCP, G Communication Manager 3. 1 Support Hardware Manager • Support for G 250 -DCP, G 250 -DS 1, MM 716, MM 316 Copyright© 2005 Avaya Inc. All rights reserved 7

Communication Manager 3. 1 Support Additional Feature Support • Increase Class of Restrictions (996) Communication Manager 3. 1 Support Additional Feature Support • Increase Class of Restrictions (996) • Increase IP Trunks for Signaling Groups • Increase Text Fields for Feature Buttons • Call Center – Change Vector (Variable option) – Forced Agent Logout • Multi. Lingual Name Wizard (Name/Name 2 support) – Agent-Login. IDs, Vectors, VDNs, Hunt-Groups, Trunk -Groups, Stations, Intercept Treatment • Incoming Call Handling Treatment and Public Unknown Numbering Tables (Import/Export objects) Copyright© 2005 Avaya Inc. All rights reserved 8

Communication Manager 3. 1 Support Multi. Lingual Name Wizard • Supports Name and Native Communication Manager 3. 1 Support Multi. Lingual Name Wizard • Supports Name and Native Name Entry in Unicode Copyright© 2005 Avaya Inc. All rights reserved 9 • Change Operation Only • Object Must Already Exist (Added)

Communication Manager 3. 1 Support Additional Platform Support • Communication Manager Media Servers – Communication Manager 3. 1 Support Additional Platform Support • Communication Manager Media Servers – S 8720 – S 8400 • Messaging – Modular Messaging 3. 0 (LDAP over SSL) Copyright© 2005 Avaya Inc. All rights reserved 10

Customer Requested Enhancements • Vector Steps Within Import/Export • Field Delimiter and Import/Export Directory Customer Requested Enhancements • Vector Steps Within Import/Export • Field Delimiter and Import/Export Directory Settings • Increase Target System Display • Add Date Range to Trunk Analyzer Report • Port Usage Window (resize, print, export capability) • Minimize Unused Port Output • Return to Default Order (Import Grid) Copyright© 2005 Avaya Inc. All rights reserved 11

Customer Requested Enhancements Example: Vector Steps (Import/Export) Increased Target System Display Copyright© 2005 Avaya Customer Requested Enhancements Example: Vector Steps (Import/Export) Increased Target System Display Copyright© 2005 Avaya Inc. All rights reserved 12

Customer Requested Enhancements Example: Default Field Delimiters & Directory • Configure Default Field Delimiters Customer Requested Enhancements Example: Default Field Delimiters & Directory • Configure Default Field Delimiters used for Import/Export • Configure Default Directory for Import/Export Copyright© 2005 Avaya Inc. All rights reserved 13

Avaya Voice Announcement Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Avaya Voice Announcement Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Overview Description • Integrated Management Application • Stand-alone application that runs on Windows 2000, Overview Description • Integrated Management Application • Stand-alone application that runs on Windows 2000, XP and Windows 2003 Server • Available as part of Administration Tools and Network Management offers • Distributed on Administration Tools CD-ROM with Avaya Site Administration • Customer Value – Provides enhanced administration, as well as backup/restore of announcements WAV files and their properties Copyright© 2005 Avaya Inc. All rights reserved 15

Application Example Copyright© 2005 Avaya Inc. All rights reserved 16 Application Example Copyright© 2005 Avaya Inc. All rights reserved 16

Existing Features • Supports TN 2501 VAL Boards, Virtual VAL Boards (G 700/G 350/G Existing Features • Supports TN 2501 VAL Boards, Virtual VAL Boards (G 700/G 350/G 250), and Audio Groups • Allows the user to create new announcement properties and FTP associated audio file • Allows the user to delete the displayed announcement file, as well as announcement properties • Allows restore of announcement files and properties • Allows backup of announcement files according to a specified schedule. • Allows broadcast of announcement files according to a specified schedule • Allow viewing of up to five announcement property screens at once Copyright© 2005 Avaya Inc. All rights reserved 17

Existing Features (continued) • Provides a task editor for creating/modifying tasks to be scheduled. Existing Features (continued) • Provides a task editor for creating/modifying tasks to be scheduled. • Allows the user to store the created tasks, which can be used later as template for creating new tasks. • Provides email notification to a specified/configured email address for completion or error notification. • Provides the ability to move files and properties from one board to another on the same voice system. • Search for either announcement property or audio file • Import/Export of announcement properties • Print/Print Preview announcement properties • Supports SSH connection to Linux-based Media Servers • Supports SFTP for wav file transfer to TN 2501 AP Copyright© 2005 Avaya Inc. All rights reserved 18

SCP Support • Support SCP for file transfer to G 250/G 350 Media Gateways SCP Support • Support SCP for file transfer to G 250/G 350 Media Gateways • Utilizes the Avaya Load MIB supported on the Media Gateways • Open. SSH SCP Server provided on installation CD (installation optional) Copyright© 2005 Avaya Inc. All rights reserved 19

SCP Support (continued) • SCP not supported for file transfer to TN 2501 AP SCP Support (continued) • SCP not supported for file transfer to TN 2501 AP boards (SFTP), G 700 gateways (FTP) • SNMPv 3 Credentials are configurable for each Media Gateway individually • SNMPv 3 Credentials are displayed on the VAL Board Properties Screen Copyright© 2005 Avaya Inc. All rights reserved 20

Scalability Enhancements • Provide Folders for Organizing Navigation Pane – Folders for Audio Sources Scalability Enhancements • Provide Folders for Organizing Navigation Pane – Folders for Audio Sources and Audio Groups Copyright© 2005 Avaya Inc. All rights reserved 21

Audio Group Enhancement • Provide Ability to search group membership – Find and Replace Audio Group Enhancement • Provide Ability to search group membership – Find and Replace Copyright© 2005 Avaya Inc. All rights reserved 22

Move Announcement Enhancement • Enhanced to provide the ability to move multiple announcement properties Move Announcement Enhancement • Enhanced to provide the ability to move multiple announcement properties from one source to another • Includes option to additionally move the associated. wav file Copyright© 2005 Avaya Inc. All rights reserved 23

Communication Manager 3. 1 Support • Support Announcements on New Media Gateways – G Communication Manager 3. 1 Support • Support Announcements on New Media Gateways – G 250 -DCP – G 250 -DS 1 • Support Announcement Sources on New Media Server Platforms – S 8720 – S 8400 Copyright© 2005 Avaya Inc. All rights reserved 24

Customer Requested Enhancements • Enhance Move Audio File Wizard to move multiple files with Customer Requested Enhancements • Enhance Move Audio File Wizard to move multiple files with a single operation • Enhance Export Wizard to Allow the Specification of Filters • Modify Application to Operate for Non-Admin User (data files stored in Documents and Settings per user) • Enhance Application Look and Feel to Match Other Integrated Management Applications • Externalize Text Strings to Migrate Toward Localization Support (No Language Translation Provided) Copyright© 2005 Avaya Inc. All rights reserved 25

Vo. IP Monitoring Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Vo. IP Monitoring Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Overview Description Vo. IP Monitoring Manager 3. 1 • Customer Value – Collects and Overview Description Vo. IP Monitoring Manager 3. 1 • Customer Value – Collects and monitors Qo. S data for Vo. IP calls – Alerts via SNMP traps when Qo. S thresholds exceeded – View IP trunk (media gateway) performance – Search and display sessions based on Qo. S, endpoint addresses and extensions • Unique Features – Tailored for Avaya devices – Supports for SCCAN (Motorola phones) and SUSHI (SIP) phones – Historical analysis – Scalable Copyright© 2005 Avaya Inc. All rights reserved 27

Solution View – VMM Architecture Copyright© 2005 Avaya Inc. All rights reserved 28 Solution View – VMM Architecture Copyright© 2005 Avaya Inc. All rights reserved 28

Technical – Capacities, Limitations, Procedures • Database Issues – Supports MSDE, Microsoft SQL Server Technical – Capacities, Limitations, Procedures • Database Issues – Supports MSDE, Microsoft SQL Server 2000 and 2005 – Database size determine by • • Length of time data is stored Call types Call traffic volume Reporting interval • Network Traffic Issues – Network performance – NIC on VMM server – RTCP monitor performance and VMM database performance • Consider more than one VMM server if more than 4000 concurrent streams at peak traffic condition. This equates to 2000 concurrent calls. Copyright© 2005 Avaya Inc. All rights reserved 29

New Feature: VMM Server as Windows Service • VMM Server now runs as a New Feature: VMM Server as Windows Service • VMM Server now runs as a Windows Service • Server starts automatically when machine is started • Server status is displayed as tray icon in Windows Task Bar • Start / stop server by context (right-click) menu Copyright© 2005 Avaya Inc. All rights reserved 30

New Feature: Qo. S Graphical Enhancements Additional metrics in detail reports for endpoints and New Feature: Qo. S Graphical Enhancements Additional metrics in detail reports for endpoints and sessions: • Jitter buffer over/under runs • Jitter buffer delays • Number sequence jumps • Max sequence jump • Number sequence falls • Max sequence falls • Received octets Copyright© 2005 Avaya Inc. All rights reserved 31

New Feature: User-specified Aliases • User can specify “friendly” aliases for IP addresses that New Feature: User-specified Aliases • User can specify “friendly” aliases for IP addresses that are used throughout the VMM user interface, such as result lists. Configuring aliases from the client Configuring aliases from the server Copyright© 2005 Avaya Inc. All rights reserved 32

New Feature: User-specified Aliases • User can toggle between using aliases or regular IP New Feature: User-specified Aliases • User can toggle between using aliases or regular IP addresses in display. Aliases are off – IP addresses used Copyright© 2005 Avaya Inc. All rights reserved Aliases are on – text labels used 33

Database Improvements • User can significantly improve database performance using “Store Bad Calls Only” Database Improvements • User can significantly improve database performance using “Store Bad Calls Only” option • Sessions with good Qo. S characteristics are not stored – Improve runtime performance – Reduce database sizes • This feature is optimized in VMM 3. 1. VMM 3. 0 stores all calls and purges good calls regularly. VMM 3. 1 does not store good calls in the first place Copyright© 2005 Avaya Inc. All rights reserved 34

Network Management Console Vo. IP System View Release 3. 1 Copyright© 2005 Avaya Inc. Network Management Console Vo. IP System View Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Overview Description Vo. IP System. View 3. 1 • Support for new hardware • Overview Description Vo. IP System. View 3. 1 • Support for new hardware • Processor Ethernet • Improved status reporting for IP Phones • Fault Reporting Enhancements • Improved display of LSPs, SIP Phones and Audix • User Search improved Copyright© 2005 Avaya Inc. All rights reserved 36

New Hardware Support • G 250 -DCP, G 250 -DS 1 • IP Phones: New Hardware Support • G 250 -DCP, G 250 -DS 1 • IP Phones: 4625 SW, 4626, 4627 • S 8400 • S 8500 IBM Blade Server Copyright© 2005 Avaya Inc. All rights reserved 37

Processor Ethernet • New feature supported in S 8500 • Displays IP Phones and Processor Ethernet • New feature supported in S 8500 • Displays IP Phones and Gateways registered directly to CM • CLAN-homed phones and gateways continue to be displayed as in the past Copyright© 2005 Avaya Inc. All rights reserved 38

Improved IP Phone Status Reporting • IP Phone status is based on “ping” reachability Improved IP Phone Status Reporting • IP Phone status is based on “ping” reachability – typically monitored every 15 minutes • New – Link Down and Link Up traps received from connecting gateway or switch will update associated IP Phone’s status immediately • Supported for IP Phones connected to: – Avaya P 330, C 360, G 250 / BRI / DS 1 / DCP, G 350 – Extreme Summit, Black. Diamond and Alpine • Requires NMS to be listed as trap receiver in each gateway and infrastructure switch Copyright© 2005 Avaya Inc. All rights reserved 39

Improved Fault Reporting • Support for MSS traps from CM servers and Gx 50 Improved Fault Reporting • Support for MSS traps from CM servers and Gx 50 gateways • Alarm Refinements identify additional information in fault traps received from CM • Support for SES 3. 0 traps Copyright© 2005 Avaya Inc. All rights reserved 40

Other Enhancements • SIP Phones now displayed under associated SES server • Hierarchy displayed Other Enhancements • SIP Phones now displayed under associated SES server • Hierarchy displayed under active LSPs • Intuity Audix’s now grouped neatly under new “Adjuncts” branch Copyright© 2005 Avaya Inc. All rights reserved 41

User Connectivity Search Click on Find A search dialog is opened for searching for User Connectivity Search Click on Find A search dialog is opened for searching for this user’s phone on your Vo. IP network Multiple search options Search has been enhanced to find entries in all Views New in 3. 1 Copyright© 2005 Avaya Inc. All rights reserved 42

Bring Convergence to Vo. IP System View Locate users and extensions in your network: Bring Convergence to Vo. IP System View Locate users and extensions in your network: • which Vo. IP server serves it • which Vo. IP device it is connected to • which module/port/vlan it is connected to • User name, Phone type, extension Copyright© 2005 Avaya Inc. All rights reserved 43

Software Update Manager Central TN Board Upgrades & Inventory Release 3. 1 Copyright© 2005 Software Update Manager Central TN Board Upgrades & Inventory Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Overview Avaya Software Update Manager • Provides a detailed Inventory of TN boards • Overview Avaya Software Update Manager • Provides a detailed Inventory of TN boards • Simplifies firmware downloads for managed Avaya devices in large scale networks by providing a quick simple process for software updates: – Discovery – automatically detect and display customer firmware inventory – Analyze - checks the firmware versions currently in use against the latest versions available from Avaya Support web site and recommends updates – Retrieve – downloads new releases from Avaya’s Web site and stores it on the NM Server – Download – schedule a download of the firmware for immediate or deferred execution Copyright© 2005 Avaya Inc. All rights reserved 45

Inventory View • Provides a detailed Inventory of TN boards showing – Controlling CM Inventory View • Provides a detailed Inventory of TN boards showing – Controlling CM – Port Network – Module location – Board Type – Hardware and Firmware Vintages • Filter or sort by any attribute • Export to CSV Copyright© 2005 Avaya Inc. All rights reserved 46

Product Coverage • Central Gateway TN Boards (as of CM 3. 1) – CLAN, Product Coverage • Central Gateway TN Boards (as of CM 3. 1) – CLAN, IPSI, VAL, Crossfire, Cruiser, Prowler, SIPI – All programmable TDM Circuit Packs • Media Gateways (since product launch) – G 350, G 700, G 250 -BRI, -DS 1, -DCP • Media Modules (since product launch) – MM 710, MM 711, MM 712, MM 714, MM 717, MM 720, MM 722, MM 312, MM 760 • IP Phones (as of IM 3. 0) – 46 xx (excluding 4630) • Cajun Switches – P 130, P 330 -ML, C 360, C 460, X 330 -WAN, X 330 -ATM (since product launch) – P 580, P 882 (as of version 5. 0) • Wireless Products (since product launch) – W 310 Mobility Gateway (SCCAN) – AP-3, AP-4, AP-5, AP-6 • Discontinued Products: M 770, M 770 -ATM, P 120, P 550 Copyright© 2005 Avaya Inc. All rights reserved 47

Avaya Multi. Site Administration Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Avaya Multi. Site Administration Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Multi. Site Administration (MSA) Overview • Avaya Integrated Management (IM) Application • Component of Multi. Site Administration (MSA) Overview • Avaya Integrated Management (IM) Application • Component of System Management Offer (formerly the Advanced Converged Management Offer) • Client/server based application Avaya Communication Manager – Red Hat Linux ES/AS 3. 0 (upgrades) and ES/AS 4. 0 (new installs) required for server – Web browser access for administrators – Shared use of connections to voice systems Copyright© 2005 Avaya Inc. All rights reserved Browser Client 49 MSA Server

Existing Features • Co-resident with FPM and IMD • Support for move/add/change tasks and Existing Features • Co-resident with FPM and IMD • Support for move/add/change tasks and wizards: stations, system passwords, button label printing, etc. • Ability to use templates for adding new objects • Native name/Unicode/NAME 2 entry for selected objects • Ability to schedule tasks to run at a later time • List/Display reports with e-mail support • Multiple voice systems and multiple users • Secure Connection to Voice and Messaging Systems through SSH • Assignment of roles/permissions to partition administrative control – Control at voice system level – Control at object level Copyright© 2005 Avaya Inc. All rights reserved 50

Communication Manager 3. 1 Support New Set Types Supported • 4601+ • 4602+ Copyright© Communication Manager 3. 1 Support New Set Types Supported • 4601+ • 4602+ Copyright© 2005 Avaya Inc. All rights reserved 51

Communication Manager 3. 1 Support (continued) • Support for station ports on G 250 Communication Manager 3. 1 Support (continued) • Support for station ports on G 250 -DCP and G 250 -DS 1 • Support for MM 716 (24 line-side Analog ports) • Call center support: Forced Agent Logout • Support for new platforms: S 8720 and S 8400 • Increase Class of Restrictions • Increase Text Fields for Feature Buttons Copyright© 2005 Avaya Inc. All rights reserved 52

Additional Modular Messaging Support in MSA 3. 1 • Support connecting to Modular Messaging Additional Modular Messaging Support in MSA 3. 1 • Support connecting to Modular Messaging via LDAP over SSL – Configuration via Integrated Management Database • Support transfer of Native Name (Name 2) to Modular Messaging Subscriber Name Copyright© 2005 Avaya Inc. All rights reserved 53

Vector Support in MSA 3. 1 • New Vector Object in System Manager • Vector Support in MSA 3. 1 • New Vector Object in System Manager • Change • Duplicate • Insert/ Delete Step • Select From List of Announcements Copyright© 2005 Avaya Inc. All rights reserved 54

Miscellaneous MSA 3. 1 Enhancements • Display System Management Objects in Table Format* • Miscellaneous MSA 3. 1 Enhancements • Display System Management Objects in Table Format* • Merge Report Manager and Data Manager • Non-Station Object Lock Report • History for Quick Command* • File Filters for “Save as” Operations • Port Validation Before Task is Submitted • Reserve Ports for Future Use • Present All Options for Commands in Quick Command* • Copy Size of Abbreviated Dialing Personal Lists on Station Duplication * Items shown in more detail in subsequent slides Copyright© 2005 Avaya Inc. All rights reserved 55

Miscellaneous MSA 3. 1 Enhancements • Display Additional Objects in Table Format including: Old Miscellaneous MSA 3. 1 Enhancements • Display Additional Objects in Table Format including: Old Format – AAR Analysis – AAR Digit Conversion – Alias Station – ARS Analysis – ARS Digit Conversion – Class of Service – Coverage Remote New Format – Feature Access Codes Copyright© 2005 Avaya Inc. All rights reserved 56

Miscellaneous MSA 3. 1 Enhancements • Quick Command History has pulldown menu with last Miscellaneous MSA 3. 1 Enhancements • Quick Command History has pulldown menu with last 25 commands executed • Additional Static List including: – add station next – change station – list cor – list coverage path – list ars analysis – list dialplan analysis – list hunt-group – list history • Help shows all valid entries similar to F 5 function on the SAT Copyright© 2005 Avaya Inc. All rights reserved 57

Avaya Fault and Performance Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights Avaya Fault and Performance Manager Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Fault and Performance Manager 3. 1 Overview • Integrated Management Application • Java applet Fault and Performance Manager 3. 1 Overview • Integrated Management Application • Java applet that runs in Internet Explorer 6. 0 browser on Windows 2000, XP and Windows 2003 • Available as part of the System Management offer • Provided on CD-ROM for Linux Server • Linux platforms include: Red Hat Enterprise Linux ES 3. 0 and 4. 0, RHEL AS 3. 0 and 4. 0 • Customer Value – monitors fault status for media servers and adjuncts, as well as provides performance measurement reports for media servers Copyright© 2005 Avaya Inc. All rights reserved 59

Fault and Performance Manager 3. 1 Application Example Copyright© 2005 Avaya Inc. All rights Fault and Performance Manager 3. 1 Application Example Copyright© 2005 Avaya Inc. All rights reserved 60

Fault and Performance Manager 3. 1 • Existing Functionality: – Trap Reception from Avaya Fault and Performance Manager 3. 1 • Existing Functionality: – Trap Reception from Avaya Voice Systems and Adjuncts – Display Status of Avaya Voice Systems and Adjuncts in Various Device Maps (DCS Connectivity View, IP Connectivity View, System Groups, Clusters, etc…) – Propagation of Status Upwards from Lower Level components – Drill-down to lower level components, such as Port Networks, Media Gateways, TN boards, etc… – Configuration and Status Display – Collection and Display of Exceptions, tagged to appropriate component – Performance Data Collection and Reporting Capabilities Copyright© 2005 Avaya Inc. All rights reserved 61

Fault and Performance Manager 3. 1 • New Support for 3. 1 Features: – Fault and Performance Manager 3. 1 • New Support for 3. 1 Features: – S 8400 – S 8720 – Processor Ethernet/Enhanced LSP – Crossfire Duplication (Status Media Processor) – G 250 -DCP/G 250 -DS 1 – MM 716/MM 316 • Help-Desk Assist functionality • Provide Enhanced Alarm/Trap Filtering in Support of Alarm Refinements • SNMP Trap Reception for Vo. IP Monitoring Manager • Performance Data Alerting Copyright© 2005 Avaya Inc. All rights reserved 62

Fault and Performance Manager 3. 1 S 8400 Support Graphic View Tree View Copyright© Fault and Performance Manager 3. 1 S 8400 Support Graphic View Tree View Copyright© 2005 Avaya Inc. All rights reserved 63

Fault and Performance Manager 3. 1 Processor Ethernet Support Shows IP Connections to the Fault and Performance Manager 3. 1 Processor Ethernet Support Shows IP Connections to the PE New on S 8500 platforms Already there for CLAN and S 8300 Copyright© 2005 Avaya Inc. All rights reserved 64

Fault and Performance Manager 3. 1 G 250 -DCP/G 250 -DS 1 Support G Fault and Performance Manager 3. 1 G 250 -DCP/G 250 -DS 1 Support G 250 Tree View Graphic View G 250 Details Copyright© 2005 Avaya Inc. All rights reserved 65

Fault and Performance Manager 3. 1 MM 716/MM 316 • Display of MM 716 Fault and Performance Manager 3. 1 MM 716/MM 316 • Display of MM 716 in Media Gateway Configuratio n and Status • Both Table and Graphic View • Same Type of Display for MM 316 Copyright© 2005 Avaya Inc. All rights reserved 66

Fault and Performance Manager 3. 1 Crossfire (TN 2602 AP) Duplication Support • Display Fault and Performance Manager 3. 1 Crossfire (TN 2602 AP) Duplication Support • Display of TN 2602 Configuratio n and Status • Status DSP Shows Duplicated Board Data • Can also Busyout and Release TN 2602 Board Copyright© 2005 Avaya Inc. All rights reserved 67

Fault and Performance Manager 3. 1 Help Desk Functionality Clicking the exception button will Fault and Performance Manager 3. 1 Help Desk Functionality Clicking the exception button will provide the user with alarm and error code details Copyright© 2005 Avaya Inc. All rights reserved 68

Fault and Performance Manager 3. 1 Help Desk Functionality (continued) To invoke detailed description Fault and Performance Manager 3. 1 Help Desk Functionality (continued) To invoke detailed description associated error code Customer can enter notes on error and create knowledge database. Select Error Description Copyright© 2005 Avaya Inc. All rights reserved 69

Fault and Performance Manager 3. 1 Help Desk Functionality (continued) The Maintenance Manual is Fault and Performance Manager 3. 1 Help Desk Functionality (continued) The Maintenance Manual is displayed, providing detailed information on that specific alarm By clicking on Helper Copyright© 2005 Avaya Inc. All rights reserved 70

Fault and Performance Manager 3. 1 Help Desk Functionality (continued) Clicking on Sat Connection Fault and Performance Manager 3. 1 Help Desk Functionality (continued) Clicking on Sat Connection will launch the Communication Manager Native Configuration Manager, allowing the user to perform the needed maintenance tests. Note: Requires S 8700, S 8500 or S 8300, and customer must have maintenance permissions Copyright© 2005 Avaya Inc. All rights reserved 71

Fault and Performance Manager 3. 1 Help Desk Assist Functionality • Assist Function Performs Fault and Performance Manager 3. 1 Help Desk Assist Functionality • Assist Function Performs the Required Analysis – – – Need Permissions to access Assist Function Automatically Runs Tests Does Analysis and Next Steps as Needed Creates Report with Analysis Results Provides Access to Launch Other Integrated Management Tools for Further Troubleshooting – Initial Supported Maintenance Objects: DIG-IP-S, DIGLINE – This Release Provides Introductory Support, with more objects to follow in subsequent releases Copyright© 2005 Avaya Inc. All rights reserved 72

Fault and Performance Manager 3. 1 Help Desk Assist Functionality Copyright© 2005 Avaya Inc. Fault and Performance Manager 3. 1 Help Desk Assist Functionality Copyright© 2005 Avaya Inc. All rights reserved 73

Fault and Performance Manager 3. 1 Help Desk Assist Functionality • Displays Results of Fault and Performance Manager 3. 1 Help Desk Assist Functionality • Displays Results of Tests Run Copyright© 2005 Avaya Inc. All rights reserved 74

Fault and Performance Manager 3. 1 Performance Data Alerting • Based on Data Collected; Fault and Performance Manager 3. 1 Performance Data Alerting • Based on Data Collected; Not Done in Real Time • Can Base Alerting on Any Variable in List Measurements Report • Result Can Trigger Trap, Email, or ARS Script Copyright© 2005 Avaya Inc. All rights reserved 75

Fault and Performance Manager 3. 1 Alarm Filtering in Support of Alarm Refinements • Fault and Performance Manager 3. 1 Alarm Filtering in Support of Alarm Refinements • Customers can define Default or Custom Alarm Filtering for traps • Includes SNMP trap generation for warning level alarms Copyright© 2005 Avaya Inc. All rights reserved 76

Fault and Performance Manager 3. 1 Alarm Filtering, Traps for Warning Level Alarms • Fault and Performance Manager 3. 1 Alarm Filtering, Traps for Warning Level Alarms • High Granularity Filtering based on Category, Severity, Maintenance Object, and even Location • Specific Definable Actions, such as Email, ARS Script, Trap Generation (with user-definable severity) Copyright© 2005 Avaya Inc. All rights reserved 77

System View/NMS Integration 3. 1 Overview • Provides integration between Fault and Performance Manager System View/NMS Integration 3. 1 Overview • Provides integration between Fault and Performance Manager and HP Open. View • Supports HP Open. View Versions 7. 01 and 7. 5 • Integrates with HP Open. View on Windows 2000, Windows 2003 or Solaris 9/10 • Provides status and discovery of media servers and adjuncts in Avaya sub-maps within HP Open. View • Provides integration with U. S. (state) and Custom maps • Provides launch point for other Integrated Management applications Copyright© 2005 Avaya Inc. All rights reserved 78

System View/NMS Integration • Existing Functionality: – Trap Reception from Avaya Voice Systems and System View/NMS Integration • Existing Functionality: – Trap Reception from Avaya Voice Systems and Adjuncts – Display Status of Avaya Voice Systems and Adjuncts in Various HP Open. View Maps (DCS Connectivity View, Server View, Custom View, US Map View, etc…) – Context Sensitive Launching of Integrated Management applications, such as Vo. IP Monitoring Manager, Fault and Performance Manager, Multi. Site Administration, etc… Copyright© 2005 Avaya Inc. All rights reserved 79

System View/NMS Integration Default Map View Example • Available Avaya Map Views within HP System View/NMS Integration Default Map View Example • Available Avaya Map Views within HP Open. View – Default – US Map – Custom Map Copyright© 2005 Avaya Inc. All rights reserved 80

System View/NMS Integration US Map View Example • US Map Shows placement within a System View/NMS Integration US Map View Example • US Map Shows placement within a US Map with States defined within the Integrated Management Database Device Configuration Copyright© 2005 Avaya Inc. All rights reserved 81

System View/NMS Integration DCS View Example • DCS View shows the DCS connectivity between System View/NMS Integration DCS View Example • DCS View shows the DCS connectivity between Avaya Voice Systems Copyright© 2005 Avaya Inc. All rights reserved 82

System View/NMS Integration IP Trunk View Example • IP Trunk View map is available System View/NMS Integration IP Trunk View Example • IP Trunk View map is available from drill-down • Displays IP Trunking between Avaya devices Copyright© 2005 Avaya Inc. All rights reserved 83

System View/NMS Integration Enterprise Survivable Servers (ESS) Example • Labeling of Media Servers as System View/NMS Integration Enterprise Survivable Servers (ESS) Example • Labeling of Media Servers as Enterprise Survivable Servers (ESS) • Status Indicator for when an ESS is Active (Up Arrow) Copyright© 2005 Avaya Inc. All rights reserved 84

Integrated Management Database Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Database Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Integrated Management Database 3. 1 Overview • Integrated Management Application • HTML Pages viewable Integrated Management Database 3. 1 Overview • Integrated Management Application • HTML Pages viewable in Internet Explorer 6. 0 browser on Windows 2000, XP and Windows 2003 • Available as part of the System Management offer • Provided on CD-ROM for Linux Server • Linux platforms include: Red Hat Enterprise Linux ES 3. 0 and 4. 0, RHEL AS 3. 0 and 4. 0 • Customer Value – provides a single interface for administration of users and configuration data of managed systems for Multi. Site Administration, Fault and Performance Manager and Proxy Agent Copyright© 2005 Avaya Inc. All rights reserved 88

Integrated Management Database 3. 1 Application Example Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Database 3. 1 Application Example Copyright© 2005 Avaya Inc. All rights reserved 89

Integrated Management Database 3. 1 • New Password Security Features: – Force Admin Login Integrated Management Database 3. 1 • New Password Security Features: – Force Admin Login Password Change (First use of default password for the “admin” login shall automatically prompt the user to change the password) – Login password requirements (Passwords must be at least 8 characters in length; Length is administrable) – Password Re-Use (Passwords cannot match any one of the previous four passwords) – Password Contents (Passwords must contain at least one alphabetic character and one numeric character) – Password Change Rate Limiter (Passwords cannot be changed more than once a day; Rate is administrable) – Password Change Error Display (display error messages that provide guidance on why a password was not accepted) – Password-Aging (passwords must be changed after 60 days; Cycle length is administrable) Copyright© 2005 Avaya Inc. All rights reserved 90

Integrated Management Database 3. 1 • New Password Security Configuration and Display Copyright© 2005 Integrated Management Database 3. 1 • New Password Security Configuration and Display Copyright© 2005 Avaya Inc. All rights reserved 91

Integrated Management Database 3. 1 • New Features: – Add New Element Type for Integrated Management Database 3. 1 • New Features: – Add New Element Type for S 8400 – Support for MSA (configuration of LDAP over SSL for Modular Messaging) – Support for FPM (Permissions for Helpdesk and Assist Engine & Global Default for SNMP Access) – New VMM Element – Copy Element Function Copyright© 2005 Avaya Inc. All rights reserved 92

Integrated Management Database 3. 1 • New S 84 XX Element Type Copyright© 2005 Integrated Management Database 3. 1 • New S 84 XX Element Type Copyright© 2005 Avaya Inc. All rights reserved 93

Integrated Management Database 3. 1 • Configuration of LDAP over SSL • Used by Integrated Management Database 3. 1 • Configuration of LDAP over SSL • Used by Multi. Site Administratio n to connect to Modular Messaging 3. 0 or later Copyright© 2005 Avaya Inc. All rights reserved 94

Integrated Management Database 3. 1 • Additional FPM roles – Helper – Assist • Integrated Management Database 3. 1 • Additional FPM roles – Helper – Assist • Used by Fault and Performance Manager (FPM) to restrict access to the Troubleshooti ng functions: Helper and Assist Copyright© 2005 Avaya Inc. All rights reserved 95

Integrated Management Database 3. 1 • New Copy Capability • Retains Same Properties and Integrated Management Database 3. 1 • New Copy Capability • Retains Same Properties and Configuration as the Element Copied • Need Unique Name, Product ID and IP address Copyright© 2005 Avaya Inc. All rights reserved 96

Integrated Management Offers Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Offers Release 3. 1 Copyright© 2005 Avaya Inc. All rights reserved

Integrated Management – v 3. 1 Structure (Same as v 3. 0) Integrated Management Integrated Management – v 3. 1 Structure (Same as v 3. 0) Integrated Management Entitlement Admin Shipped with qualifying CM sales: ASA, NM Console Provisioning Basic admin tools: ASA, VAM, VMM Trial Copyright© 2005 Avaya Inc. All rights reserved Enterprise Monitoring Tools for Vo. IP network administration of monitoring tools: Vo. IP networks: VMM NM Console, Provisioning ASA, VAM, VMM Trial 98 System Management Multiple voice servers at multiple locations: FPM, MSA, PA

Integrated Management v 3. 1 - Offers Integrated Management Entitlement Offers Administration Offers Standard Integrated Management v 3. 1 - Offers Integrated Management Entitlement Offers Administration Offers Standard ASA VMM 90 Day Trial Basic Admin. ASA, VAM 1 License each VMM 90 day trial Enterprise NM Console, Provisioning ASA, VMM 90 day trial Enterprise Network Management Enterprise 1 -5 Voice Sys. NM, Prov, ASA, VAM, VMM 90 day trial System Management aka - Advanced Monitoring Offers 1 -10 Voice Systems FPM, MSA, PA Standard Monitor VMM 2000 Endpoints Campus Admin Unlimited ASA, VAM Single site VMM 90 day trial 11 -50 Voice Systems FPM, MSA, PA Additional Licenses in Increments of 2000 Corporate Admin Unlimited ASA, VAM No Restrictions VMM 90 day trial 51+ Voice Systems FPM, MSA, PA Enterprise Monitoring NEW Copyright© 2005 Avaya Inc. All rights reserved 99

Integrated Management 3. 1 offers Four main Offers • Administration tools – ASA, VAM, Integrated Management 3. 1 offers Four main Offers • Administration tools – ASA, VAM, VMM (90 day trial) • Enterprise Network Management – Network Management Console, PIM, Updt. Mgr. , Cfg. Mgr. – ASA, VAM, VMM (90 day trial) • System Management – MSA, FPM, IMD, Proxy • Monitoring – Vo. IP Monitoring Manager (VMM) Copyright© 2005 Avaya Inc. All rights reserved 100

Administration Tools - 3. 1 offers • Administration tools – Basic admin package 1 Administration Tools - 3. 1 offers • Administration tools – Basic admin package 1 license each of ASA and VAM – Campus admin package unlimited licenses of ASA and VAM for use within a corporate campus – Enterprise admin package unlimited licenses of ASA and VAM for use in a country • Entitlements – no changes Copyright© 2005 Avaya Inc. All rights reserved Note: All offers include a 90 day trial of VMM 101

Enterprise Network Management v 3. 1 offers • Enterprise Entitlement – For qualifying CM Enterprise Network Management v 3. 1 offers • Enterprise Entitlement – For qualifying CM sales – NMC, 1 license for ASA, VAM • Enterprise Offer 1 -5 CM - – Support for up to 1000 managed devices, up to 4000 un-managed devices (IP Phones) – NMC, 5 licenses for ASA VAM • Enterprise Solaris - Requires HPOV – NMC, 5 licenses for ASA VAM • All Enterprise offers Include – Upgrade offers from v 3. 0 Copyright© 2005 Avaya Inc. All rights reserved 102 Note: All offers include a 90 day trial of VMM

Monitoring v 3. 1 offers Basic Monitoring package – – VMM with a license Monitoring v 3. 1 offers Basic Monitoring package – – VMM with a license for 2000 endpoints and 40 gateways • Monitoring Additional licenses – Additional license for 2000 endpoints and 40 gateways • Enterprise Monitoring NEW – VMM with license for unlimited endpoints and gateways Note: VMM is licensed through RFA. All RFA rules apply Copyright© 2005 Avaya Inc. All rights reserved 103

System Management v 3. 1 offers • Just the Linux server apps – – System Management v 3. 1 offers • Just the Linux server apps – – Fault and Performance Manager - Multi Site Administration – Proxy Agent and Integrated Management Database • System Management 1 -10 CM --- Upgrade from v 3. 0 • System Management 11 -50 CM --- Upgrade from v 3. 0 • System Management 51+ CM --- Upgrade from v 3. 0 • The Special upgrade from v 3. 0 that includes all applications is Still available Copyright© 2005 Avaya Inc. All rights reserved 104

Management Solutions Customized Management Solutions • The Customized Management Solutions team will address customer’s Management Solutions Customized Management Solutions • The Customized Management Solutions team will address customer’s expectations for managing our IP Telephony solutions. • The Customized Management Solutions team has a global focus and engages in the following efforts: – Customer Training • Tailored to meet individual customer training requirements – Each customer has focused hands on training on their equipment to better familiarize themselves with AIM capability – Customized to only focus on applications that the customer will be using • Training can be on-site or via webex • For details email [email protected] com Copyright© 2005 Avaya Inc. All rights reserved 105

Thank you! Copyright© 2005 Avaya Inc. All rights reserved Thank you! Copyright© 2005 Avaya Inc. All rights reserved