Integrated Complaints Referral Mechanism at County level Nicolas

Integrated Complaints Referral Mechanism at County level Nicolas Seris TI Kenya 1

HUMANITARIAN AID INTEGRITY PROGRAMME “ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya” Research Advocacy Capacity Building People engagement /Community monitoring

The project in a nutshell § § § 18 -month pilot project (February 2014 – August 2015) Funded by Africa Development Bank (Ad. B) and TI Kenya Total budget $238, 970 ($182, 802 Ad. B and $56, 168 TI) Three Counties (Wajir, West Pokot and Turkana) Implemented by TI Kenya and partners @ county levels

Turkana County Partners agencies TI Kenya and 13 partners to date § § § Turkana County Government NDMA Kenya National Human Right Commission (KNCHR) International Agencies: ADESO, Help. Age International, International Rescue Committee, Oxfam, Save the Children International and World Vision International Faith based and Local CSOs: Catholic Diocese of Lodwar, LOKADO, TUDOF and TWADO

People’s view: Lack of knowledge, trust & responsiveness § § Don’t know where to cast their complaint/ don’t know the system exist Don’t have access to reporting mechanisms Are afraid to report Feels that nothing will be done even if they complaint

with existing systems? System failure: Not independent, no referral system § § Complaints mechanisms are internal & specific to one organisation/ programme No system in place – no complaint No referral system if complaint casted in the wrong place – complaints get lost Each organisation has to ensure linkages with law enforcement institutions/ oversight agencies

Referral system at County level response

Added value of the integrated system One stop shop – easy access for people n Provide reporting mechanisms for service providers who don’t have any at the time being n Enhance coordination among service providers – information to affected populations – resolution of complaints n Establish linkages with County Authorities – contribute to accountability and capacity building n Strengthen linkages with Law enforcement authorities/ oversight institutions at County level n Improve learning/ information/ programming at county level n Feed into advocacy/ County Development plans, etc n

Thank You !