Institute of Secretariat Training Management ISTM Established

Institute of Secretariat Training & Management (ISTM) Established in the year 1948 Presentation on Conducting Effective and Sustainable Training An ISO: 9001: 2008 Institution

About the Institute Other Activities Core Activities • Cadre Training Plan courses (Induction/ Mid-Career Training) – CSS and CSSS • Theme based Trainings like Cabinet Note Preparation, Office Management, Financial Management and Behavioural Training • Office Management Training as part of Induction Training programme for AIS and other Group ‘A’ Central Services • Training of Trainers (TOT) • Lead Training Institute on RTI Act, 2005 • Peripatetic Training States/UTs • Organisation/Cadre Specific Training Programme • International Training Programmes • Publications on Rules, Regulations, Procedures and Practices • Consultancy Work An ISO: 9001: 2008 Institution

Conducting Effective and Sustainable training Background ü Providing linkages through ‘hands-on’ training to fill the gap between the training and performance in the following areas: ü Preparation of Note for Cabinet ü Formulation & analysis of public policy report ü Develop skills to process cases for taking decision Objective ü To make a visible difference in the quality and quantum of work and a positive impact at work place An ISO: 9001: 2008 Institution

Effectiveness and Sustainability • Training Effectiveness ü Improved performance • Impact ü Efficient and effective service delivery • Core competencies required for an institution to achieve sustainability ü Capacity to evolve for facing new challenges ü Strategy to partner with other institutions like ATIs/SIRDs to enhance performance ü Up-gradation of Training Capabilities through innovative use of ICT ü Continuous Faculty development An ISO: 9001: 2008 Institution

Enabling Factors for Effective Training • • • Providing conducive Training environment Demand Driven and Need Oriented Course Designs Faculty trained in “Systematic Approach to Training” Use of Master Planning and Control Sheet (MPCS) Use of Learner Centred Methods like Case Study, Role Play and Field Visits • Organising Citizen Centric Activities • Exposure to Experiential Learning • Introduction of Online Training Management Information System (TMIS) An ISO: 9001: 2008 Institution

Measures for Effectiveness and Sustainability • Immediate feedback and Action Taken Report • Post Training Seminars for each Cadre Training Plan Courses • Design Review Workshops with stakeholders • Innovative Training methods like W 2 FW • Feedback Reports from Immediate Supervisors, Senior Officers • Remedial Training An ISO: 9001: 2008 Institution

Constraints /Challenges üMoving from Trainer centred to learner centred üDevelopment of training packages üFrequent change of faculty members üNetworking and capacity building of partner Institutions üIncrease in trainee target üLimitations of physical infrastructure üNon-availability of NIC cell for ICT operations üImplementation of ISO 9001: 2008 Increasing trend in Training Work Load Period Training weeks Trainee population Prior to 2007 -08 250 2000 plus During 2015 -16 641 7000 plus An ISO: 9001: 2008 Institution

Impact of Best Practice/initiative • ISTM is credited with ISO 9001: 2008 certificate for the third consecutive year • Demand for various consultancy projects and tailor made training programmes • Increased demand for conducting Office Management training for Probationers of IFS, IES, ITS, ICLS, ISS, IDES, IRTS and IRS services • UPSC recommending inclusion of “Training” at ISTM while amending Recruitment Rules for various services • Pioneer among the Government Training Institutes to introduce the TMIS for online management of training activities for sustainable best practices in training An ISO: 9001: 2008 Institution

New Initiatives • Immersion programme with NGOs for bringing positive change in attitudes • Emphasis on Ethics and values in public service • Building Mind and Body through Yoga • People Connect forum launched for all the trainees to interact and share their experiences • Promote Citizen centric attitude by involving participants in community services • Introduction of New Training Programmes / Topics in emerging areas like workshop on Citizen Centric Services Delivery, Prevention of Sexual Harassment of women at workplace, Leadership skill, usage of Space Technology and Swachh Bharat Mission • Promotion of energy conservation through video made by Bureau of Energy Efficiency An ISO 9001: 2008 Institution 9

Critical factors to Sustain ü Collaboration with National and International Institutes of learning and also with State ATIs and with the user organisations ü Capacity Building of SIRDs of various States using “Field Visit” as a Training Method for training events in Districts and Villages ü Usage of ICT in Training Function ü Self directed Human Capital ü Focus on development of physical infrastructure ü Continuous support of Training Division, Department of Personnel and Training An ISO: 9001: 2008 Institution

Lessons learnt • Collaboration with other training institutions / Training Professional enhanced ISTM’s capacity to meet the extraordinary target • Continuous Faculty development to meet the emerging needs of trainees • Usage of ICT for pre-appointment formalities helped in speeding up the process and efficient handling of large number of trainees • Support of Central Ministries required for timely relieving officers for training as well as to send a feedback to ISTM regarding the gap noticed in their performances. • Development of structured processes helped in managing training activities effectively. An ISO: 9001: 2008 Institution

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