insight for the connected world City of Tampa

insight for the connected world City of Tampa, Florida RFP #61070600 Electronic Government Business Portal and Payment System Frank Hagy August 21, 2000

insight for the connected world Agenda • Overview of AMS • Overview of NIC • Evaluation Criteria Workshop insight for the connected world

insight for the connected world AMS - General • AMS is one of the 20 largest technology consulting firms, founded in 1970 by three Pentagon employees • Headquarters in Fairfax, VA • 9, 000 Employees • 57 Offices Worldwide • 40% revenues from e-business operations increase over 1998) (150% • Full range of technology services • Works with corporations and government • +80% of revenues from US operations insight for the connected world

insight for the connected world AMS - General • gov. Works. com – Established 1998 – New York based – Focused solely on e-government space – Significant experience with States, but limited experience with Cities and Counties – 2, 500 employees in e-business insight for the connected world

insight for the connected world AMS - Partners • Sapient for e-business consultants • Vignette for implementation and development • C-Span and Hearst New Media for content • Fleet. Boston Financial Corp - e. Lending service for B 2 B insight for the connected world

insight for the connected world AMS - Financial • Annual Sales $1. 27 B • Six months ending 6/30/00 – Revenues rose 6% to $629 M – Net Income rose 54% to $31. 4 M • 1999 – Revenue $1, 240 M - 1 Yr Growth 17. 3% – Net Income $56. 9 M - 1 Yr Growth 9. 8% • gov. Works recently infusion of $18 M in capital from venture capitalists insight for the connected world

insight for the connected world AMS - Of Interest • Customer Incentivization Program (CIP) – Customer pays ticket on-line – Citizen enter citation number and credit card information – CIP ask whether a portion of the ticket fee should be allocated to a free magazine subscription. – Government fee is not affected insight for the connected world

insight for the connected world AMS of Interest • Public sector is fastest growing sector in their business accounting for over 50% of sales last year. insight for the connected world

insight for the connected world AMS - Strengths • AMS derives +85% of its sales from existing customers • Highly innovative business model • Strong financial backing • Impressive partnering and alliances • Well positioned in e-business community insight for the connected world

insight for the connected world AMS - Challenges • Needs rapid deployment of network • Unknown whether the business model works • Processes can be labor intensive insight for the connected world

insight for the connected world AMS - Significant Events • Mississippi State Tax Commission canceled its agreement with AMS in 1999. – AMS performing work since 1993 on Automated Revenue System – Canceled after “failure to deliver” – Mississippi Sued for $1 B after paying $11. 2 million on the contract. insight for the connected world

insight for the connected world AMS - Reference Checks • AMS has worked a variety of revenue generating models – Citizen driven and agency driven • Service levels are highly dependent upon individuals (Mr. Waple is excellent) • Government knowledge limited but willing to learn. • Difficulty contracting, usually legal issues such as jurisdiction, performance bonds, etc. insight for the connected world

insight for the connected world NIC - General • Established in 1991 as the Kansas Information Systems Consortium • Overland Park, Kansas • 185 Employees • Works exclusively with governments • Maintains portal Web sites for more than 20 state and local governments. insight for the connected world

insight for the connected world NIC - Partners • Oracle alliance with Oracle to market webcentric, transaction based solutions to government (e-Utah is the first site) • Deloitte & Touch (consulting) • Tidemark (Permitting) • Data Voice, Inc. • AMA Technologies insight for the connected world

insight for the connected world NIC - Financial • Annual Sales $71 M • Six months ending 6/30/00 – Revenues rose by 57% to $38. 8 M – Net Loss of $13. 7 M which is up from $5. 8 million from the previous six months • 1999 • Revenue $57 M up almost 100% • Net Income ($10. 7) up over 35% insight for the connected world

insight for the connected world NIC - Of Interest • State of Tennessee awarded portal contract to NIC (8/00) • Air Force Standard Systems selected NIC to provide the e-procurement engine for their technology Superstore. (6/00) • State of Indiana reviews its contract (6/00) • Federal Supply Service of GSA awarded NIC business for e-Commerce Request and Quote module. (4/00) • Signed partnership with Public Technology, Inc. (2/00) insight for the connected world

insight for the connected world NIC - Of Interest • Lobbyist in a Box – Lobbyist enter general profile. – Any Bills, notices of hearing, etc are emailed to them – Cost Lobbyist $400 year. – Free to Citizens tracing less than 10 bills. insight for the connected world

insight for the connected world NIC - Strengths • Ability to articulate a vision of public-private partnering • Focuses on enterprisewide approach to portal building, rather than a specific service • Willingness to tackle less profitable, content only aspects of portal building • Well received public offering • Impressive installed base of references insight for the connected world

insight for the connected world NIC - Challenges • Financial challenge • Success has been mostly at state level. Federal, local and international sites are insubstantial. insight for the connected world

insight for the connected world NIC - Reference Checks • They understand talk government • Generate the contract carefully and be specific. • Very responsive to projects what will generate revenue, less responsive to non-revenue projects. insight for the connected world

insight for the connected world Comparison - AMS -vs- NIC AMS NIC $629 M $38 M +6% +57% • Net Income* $31. 4 M ($13. 7 M) • Annual Sales $1. 27 B $71. 0 M • Profit Margin 5. 3% (26. 2%) • CEO Compensation $1. 5 M 222 K • Employees 2, 500 185 • Revenue* • Revenue Change* *Six Months Ending 6/30/00 insight for the connected world

insight for the connected world Demonstration Evaluation Workshop insight for the connected world

insight for the connected world Demonstration Evaluation • General Company (10 Points) – Assess experience level of company – Long term stability of the company – Company and team organization – Competency of personnel – Vision for the future insight for the connected world

insight for the connected world Demonstration Evaluation • Portal Management (35 points) – Company’s understanding and awareness of privacy and public record polities – Assess companies ability to ensure data integrity – Assess company’s ability to provide meaningful data regarding portal usage. – Assess company’s ability to provide help services to citizens insight for the connected world

insight for the connected world Demonstration Evaluation • Technology Management (35 points) – Assess the ability of the company to provide continuity of operations – Assess the security and authentication process – Assess the ability of the company to interface with existing systems. – Assess framework for portal development – Assess navigational features – Assess online payment system, including cashiering interfaces – Assess flexibility for future applications insight for the connected world

insight for the connected world Demonstration Evaluation • Quality of Demonstration (10 points) – Organization – Follow the script – Project manager participation – Quality of presentation – Exemplify teamwork – Demonstrate actual items insight for the connected world

insight for the connected world Demonstration Evaluation • Portal Business Management (10 Points) – Assess the revenue generation model - is it realistic – Assess the ability to contract with the company insight for the connected world

insight for the connected world