Innovative Investor s Services Ministry of Commerce Agenda

Innovative Investor’s Services Ministry of Commerce

Agenda Ministry of Commerce Vision Investment Climate Attributes Bahrain Investor’s Center as Case Study Initial Outcome (Result) Ministry of Commerce

MOC Vision “To make Bahrain a global and competitive marketplace clustered around knowledge driven economy, and to become a model for innovation and timely customer services” Ministry of Commerce

Investment Climate Attributes Based on World Bank Investment Climate Attributes … Simplicity Single Visit Democratic/Open Environment Ministry of Commerce Speed Investor Satisfaction Transparency SERVICE Oriented Delivery Low Costs Legal Protections

Simplicity Single Visit Democratic/Open Environment Speed Transparency Investor Satisfaction Legal Protections SERVICE Oriented Delivery Low Costs Transparency Where we came from: • Manual Operations, process & records • Mandatory Personal Visits for all services Where we are now: Online Information about businesses (50, 000 company records ) 57 Services online ( G 2 G, G 2 C, G 2 B) Business Inquiry ( Specific & General) Electronic Gazette Ministry of Commerce

Simplicity Single Visit Democratic/Open Environment Speed Transparency Legal Protections Service Oriented Delivery SERVICE Oriented Delivery Investor Satisfaction Low Costs Where we came from Single delivery channel Human Intervened Process Capital Direct Investment $ 1, 000, 000 Professional Body EDB Where we are now: • Multiple delivery channels • Professional Services • One stop shop Services • Leveraging leading edge technologies Ministry of Commerce BMA E&Y KPMG Pricewaterhouse Jawad Habib Al. Mohmood & Zu'Bi Qays H. Zubi

Simplicity Single Visit Democratic/Open Environment Speed Transparency SERVICE Oriented Delivery Investor Satisfaction Legal Protections Low Costs Cost Optimization • Manual to Automatic • Reduced Human Interventions • Speedy Services • Online Access to information • Real Time Processing Ministry of Commerce Low Costs • Average growth FDI is 4% • Growth of C/R 23%

Simplicity Speed Investor Satisfaction Single Visit Democratic/Open Environment Legal Protections Transparency SERVICE Oriented Delivery Low Costs Legal Protections • Established regulatory framework …Company, Commercial, IPR, e. Transaction … • Property ownership • Membership of International Organizations … WTO, WIPO … • Corporate Governance • Anti money laundering … World Check … Ministry of Commerce

Simplicity Single Visit Democratic/Open Environment Speed Investor Satisfaction Legal Protections Transparency SERVICE Oriented Delivery Low Costs Democratic/Open Environment • Parliament • Transparency of information/systems/decisions • Membership of WTO means we play by the rules • Partnership with the private sector Ministry of Commerce

Simplicity Single Visit Democratic/Open Environment Speed Transparency SERVICE Oriented Delivery Investor Satisfaction Legal Protections Simplicity & Speed Low Costs Rationalization of forms (single application form), fees, procedures One-Stop Shop … everything under one roof … e-payment & Online Services 24/7 Ministry of Commerce Company Registration: 2 Working Days process Renewal : e- channels no need for visit Other Amendments: 2 Working Day process

Simplicity Speed Investor Satisfaction Single Visit Democratic/Open Environment Legal Protections Transparency SERVICE Oriented Delivery Single Visit Low Costs “A single contact point for all commercial licensing” Ministry of Commerce

Public private partnership Bahrain Investors Center Government Sector NGO’s & Private sector • Microsoft • EDB • Chamber of Commerce • Batelco • E&Y • Qais Al Zu’bi • Ahli United Bank • KFH House • Supreme council for Women Ministry of Commerce • • • Ministry of Labour BMA Ministry of Health Ministry of Information Ministry of Industry Ministry of Municipalities Ministry of Electricity Ministry of Interior Ministry of Justice

Today & Tomorrow Previous Situation The average time to Get a Commercial Registration approved by all the official parties is between 2 to 5 weeks. • There is no cooperation between the official parties from the investors point view. Ministry 80 % of the Commercial Registration can be completed within 24 hours. • 10 % Of the Commercial Registration can be completed in Less then 5 Days. • 10 % For special projects Ministry C Other Ministry Ministries B Ministry of Commerce Current Situation Other Ministry A Ministries B Ministry C Ministry A

Simplicity Single Visit Democratic/Open Environment Speed Transparency Investor Satisfaction Legal Protections SERVICE Oriented Delivery Single Visit At BIC Low Costs e Investors Services e Channels Investors Services Center Multifunction Staff Awareness Professional Services Financial Official Services Audit Services Customer Relation Integrated Database Investor Center Business Model Ministry of Commerce Legal Advisory Services Technical Support Services Enhancement Executive Committee

Successful Stories Ministry of Commerce

Simplicity Single Visit Democratic/Open Environment Speed Transparency SERVICE Oriented Delivery Investor Satisfaction Legal Protections Low Costs e Investor Concept Next Step Municipality MOI MOJ Health Interior Health Mo. LSA CIO Interior CIO MOFNE DRS Partners DRS Work /Home MOJ MOFNE Mo. LSA PS Kiosk Mobile Ministry of Commerce e-Cafe Partners ICS

Initial Outcome (Result) • Increase in Web Uptake • Redeployment of Back Office Staff (8) • More Revenue Opportunities • Net Saving of US$ 500, 000 appox. • Average growth FDI is 4% • Growth of C/R 23% • Customer Satisfaction Ministry of Commerce

Customer Appreciation • ﻛﺘﺒﺖ: ﺃﻤﺎﻧﻲ ﺍﻟﺨﻴﺎﻁ • “ﺍﻟﺘﺠﺎﺭﺓ ﺗﺼﺪﺭ ﺍﻟﺴﺠﻞ ﺍﻟﺘﺠﺎﺭﻱ ﻓﻲ ﻧﺼﻒ ﺳﺎﻋﺔ ﺗﻮﺟﻪ ﻟﺘﻜﺜﻴﻒ ﺍﻟﻌﻤﻞ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻹﻧﺠﺎﺯ ﺍﻟﻤﻌﺎﻣﻼﺕ“ Ministry of Commerce

Customer Appreciation • ﺗﺤﻘﻴﻖ: ﻟﻄﻔﻲ ﻧﺼﺮ • “ﺍﻟﻤﺴﺘﺜﻤﺮﻭﻥ ﻭﺭﺟﺎﻝ ﺍﻷﻌﻤﺎﻝ: ﻧﺤﺼﻞ ﻋﻠﻰ ﺍﻟﺴﺠﻞ ﺍﻟﺘﺠﺎﺭﻱ ﺧﻼﻝ 03 ﺩﻗﻴﻘﺔ “ • “. . . . ﻭﻧﺠﺢ ﻭﺯﻳﺮ ﺍﻟﺘﺠﺎﺭﺓ ﻓﻲ ﺗﺠﻤﻴﻊ ﻣﻌﻈﻢ ﺍﻟﻮﺯﺍﺭﺍﺕ ﺃﻮ ﺍﻟﺠﻬﺎﺕ ﺍﻟﻤﻌﻨﻴﺔ ﺗﺤﺖ ﺳﻘﻒ ﻭﺍﺣﺪ ﻭﻷﻮﻝ ﻣﺮﺓ ﻓﻲ ﺗﺎﺭﻳﺦ ﺍﻟﺒﺤﺮﻳﻦ. . “ Ministry of Commerce

World Recognition “MOC portal has been selected by WSA as one of the world top 5 e-content” Prof. Peter A. Bruck Chairman of WSA “Your vision, dedication and effort in promoting e-commerce and transparency have led the foundation of the ICT industry, not only in Bahrain, but throughout the Arab region” Bill Gates Chairman of Microsoft Ministry of Commerce

Lessons learnt • Clear Vision & Mission • Dedicated Team • Partnering with the right people • Creating a collaborative environment for operation • Leveraging Technology Ministry of Commerce

Our journey has just started All Under One Roof to Serve The Investors … Thanks … Ministry of Commerce