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Innovation in Service Environments FS/TEC 2009 Orlando, FL Fred J. De. Micco, Ph. D. Innovation in Service Environments FS/TEC 2009 Orlando, FL Fred J. De. Micco, Ph. D. & Cihan Cobanoglu, Ph. D. The University of Delaware

Purpose Home Technologie s Hospitality Technologies PAST FUTURE Purpose Home Technologie s Hospitality Technologies PAST FUTURE

KITCHEN OF TOMORROW IN 1950’s KITCHEN OF TOMORROW IN 1950’s

Magic Tray Magic Tray

MICROSOFT HOME OF THE FUTURE The two authors became the first two-hotel management faculty MICROSOFT HOME OF THE FUTURE The two authors became the first two-hotel management faculty to tour the Microsoft Home Upon arrival on pressing the doorbell, a picture of the visitors is sent to the home owners cell phone anywhere in the world Owner can then allow them in via his cell phone and control lighting as well Owner can also activate virtual dog barking Sensors under carpet sense the gait of the person and recognize the individual altering heating , lighting and even artwork and music to suit taste based on settings

Living Room Living Room

MICROSOFT HOME OF THE FUTURE MICROSOFT HOME OF THE FUTURE

 THE KITCHEN THE KITCHEN

HOTEL APPLICATIONS Many of these Microsoft Home designs have relevant applications to hotels and HOTEL APPLICATIONS Many of these Microsoft Home designs have relevant applications to hotels and restaurants For example, the beamer to the kitchen counter could be a great way of training, especially in the current state of hotels and restaurants with high employee turnover Virtual kitchen assistant can be used as a training tool RFID technology can be useful in food inventory management

Microsoft Surface Microsoft Surface

e. Xperimental Room 16 technologies from Guestroom 2010. They are installed in one of e. Xperimental Room 16 technologies from Guestroom 2010. They are installed in one of the actual rooms of UD Courtyard The actual guests will stay in the X-Room. Data will be collected on their usability, intuitiveness, and satisfaction Three different settings

Walking Alarm Clock: Clocky Walking Alarm Clock: Clocky

Flameless Candles Flameless Candles

Automated Minibar Automated Minibar

Wii Wii

Wii Fit Wii Fit

LRS-Electronic Guest Survey System LRS-Electronic Guest Survey System

Beverage Metrics Beverage Metrics

The future isn’t what it used to be… YOGI BERRA The future isn’t what it used to be… YOGI BERRA

 For success in the hospitality and foodservice business, it is critical to identify For success in the hospitality and foodservice business, it is critical to identify patterns in equipment new menu product development customer preferences technology and trends concern for the environment

 THANK YOU FDe. Micco@Udel. edu THANK YOU FDe. [email protected] edu

Microsoft Entertainment Center Microsoft Entertainment Center

Tri Spa Showerhead Tri Spa Showerhead

Quiet Ionic Lighted Hair Dryer Quiet Ionic Lighted Hair Dryer

Real. Time Rex Real. Time Rex

Digital Frame Digital Frame