Скачать презентацию INNOVATION GROUP ROAD SHOW AFRICA MIDDLE EAST Скачать презентацию INNOVATION GROUP ROAD SHOW AFRICA MIDDLE EAST

08827e615e1e0e8be80f428140c8b699.ppt

  • Количество слайдов: 23

INNOVATION GROUP ROAD SHOW AFRICA & MIDDLE EAST ASIA PACIFIC EUROPE NORTH AMERICA SOUTH INNOVATION GROUP ROAD SHOW AFRICA & MIDDLE EAST ASIA PACIFIC EUROPE NORTH AMERICA SOUTH ASIA This presentation is confidential and is not for circulation or publication. The issues outlined herein are for the benefit of whom it is submitted to in good faith, and who is deemed to have accepted responsibility for ensuring that the confidentiality of this presentation is maintained at all times. Presentation and material © Innovation Group (Pty) Ltd (2008)

2 Presentation and material © Innovation Group (Pty) Ltd (2009) Presentation and material © 2 Presentation and material © Innovation Group (Pty) Ltd (2009) Presentation and material © Innovation (Pty) Ltd (2009)

INNOVATION GROUP SOUTH AFRICA Empowerment: • Level 5 on DTI scorecard Business Model: • INNOVATION GROUP SOUTH AFRICA Empowerment: • Level 5 on DTI scorecard Business Model: • Installation and incident management • Risk mitigation • Cost reduction • Customer service & fulfillment Volumes: • 750 people • 180, 000 installations & incidents p. m. • 16, 000 sales fulfilled p. m. • R 450 m paid to service providers p. m. • 1, 000 geyser installations p. m. 3 Presentation and material © Innovation Group (Pty) Ltd (2009) Presentation and material © Innovation (Pty) Ltd (2009)

RESTRUCTURING 4 Presentation and material © Innovation Group (Pty) Ltd (2008) RESTRUCTURING 4 Presentation and material © Innovation Group (Pty) Ltd (2008)

TERMINATION AND MEANING HOME OWNERS COVER (HOC) This refers to the normal house/home insurance TERMINATION AND MEANING HOME OWNERS COVER (HOC) This refers to the normal house/home insurance that is required when purchasing the house. (SAHL, ETANA) HOME ASSISTANCE This refers to a value added product sold by insurers to their customers to assist with any home related problems. Innovation Group will settle for call out and first hours labour; the rest is for the client's expense. (MIB, HOL) 5 Presentation and material © Innovation Group (Pty) Ltd (2008)

EXCLUSIONS Please refer to policy wordings on web. It is your responsibility to know EXCLUSIONS Please refer to policy wordings on web. It is your responsibility to know the policy wordings of each product • • What is covered What is NOT (Exclusions) o Corroded pipes o Maintenance related claim o Etc 6 Presentation and material © Innovation Group (Pty) Ltd (2008)

Process Flow The normal claims procedure is as follows: • • Call registered with Process Flow The normal claims procedure is as follows: • • Call registered with Gateway SP Appointed SP to identify client (product ) Quotation/Damage report to Back Office Claim authorized Work completed Invoice correctly Payment process 7 Presentation and material © Innovation Group (Pty) Ltd (2008)

HOC Process Flow Client Calls in Registered SP Appointed Appointment Made SP Accept Gateway HOC Process Flow Client Calls in Registered SP Appointed Appointment Made SP Accept Gateway Quote Received Authorized Invoice Follow Up Back Office Invoice Received Payment Request Payment Authorized Payments Claim Resolved 8 Presentation and material © Innovation Group (Pty) Ltd (2008)

Gateway Contact Process Products SAHL Indwe Bestsure Hollard Glenrand 0861 103 740 011 790 Gateway Contact Process Products SAHL Indwe Bestsure Hollard Glenrand 0861 103 740 011 790 6717 011 790 7110 Supervisor 9 Presentation and material © Innovation Group (Pty) Ltd (2008)

HOC (SAHL) Back Office Contact Process Manager 011 790 7239 Only for Escalation Quotes/Damage HOC (SAHL) Back Office Contact Process Manager 011 790 7239 Only for Escalation Quotes/Damage Reports Fax to 011 790 6049 Email to [email protected] innovation-group. com Submit Quotes on the Web: www. suppliernet. co, za Assessor Consultant 011 790 7294 Query Agent 011 790 7297 Consultants 0861 103 740, Press 2 (SP), Press 1 (Damage Report/Update) If you need to contact the Back Office 10 Presentation and material © Innovation Group (Pty) Ltd (2008)

SAHL Payments Contact Process Manager 011 790 7203 For Final Escalation Invoice and Release SAHL Payments Contact Process Manager 011 790 7203 For Final Escalation Invoice and Release Forms Team Leader 011 790 7386 Team Leader 011 790 7249 Only for Escalation Fax to 011 790 6253 Email to [email protected] innovation-group. com Consultant Submit Invoices and Release Forms on the Web: www. suppliernet. co, za 0861 103 740, Press 2 (SP), Press 2 (Invoice Query) If you need to contact the Payment Department 11 Presentation and material © Innovation Group (Pty) Ltd (2008)

Home Assistance Payments Contact Process Manager 011 790 7245 For Final Escalation Team Leader Home Assistance Payments Contact Process Manager 011 790 7245 For Final Escalation Team Leader 011 790 7358 Only for Escalation Invoice and Release Forms Fax to 011 790 7347 Email to [email protected] innovation-group. com Submit Invoices and Release Forms on the Web: www. suppliernet. co, za/ serviceprovider Consultant 011 790 6717 If you need to contact the Payment Department 12 Presentation and material © Innovation Group (Pty) Ltd (2008)

RATE SCHEDULES The rate schedules are being finalized as we speak. Please understand that RATE SCHEDULES The rate schedules are being finalized as we speak. Please understand that we cannot just up our rates. Our clients have to accept the increases and we have to justify it. The rates will be displayed on the website as soon as approved and it will be incorporated into the web functionality in phases. 13 Presentation and material © Innovation Group (Pty) Ltd (2008)

REQUIREMENTS FROM ALL SP’S Innovation Group requires the following from our SP’s: • • REQUIREMENTS FROM ALL SP’S Innovation Group requires the following from our SP’s: • • Public Liability Insurance Internet Line – preferably ADSL (100 Mbps) Digital Camera Office Number Cell phone number After hours number VAT vendor 14 Presentation and material © Innovation Group (Pty) Ltd (2008)

CONSIGNMENT STOCK All our plumbers HAVE to make use of consignment stock • • CONSIGNMENT STOCK All our plumbers HAVE to make use of consignment stock • • • Gauteng = Suncol KZN = D&A (Sanware) Cape Town = Modern Bathrooms This is a 3 way business relationship. Monthly meeting Claim number after inspecting – not before! 15 Presentation and material © Innovation Group (Pty) Ltd (2008)

GEYSER RETURNS Old geysers have to be marked to state claim number, address and GEYSER RETURNS Old geysers have to be marked to state claim number, address and client details. These old geysers have to be collected by the merchant, who will then test the geysers. The merchants will provide Innovation with 2 monthly reports: • • Geyser Return Report Geyser Testing Reports 16 Presentation and material © Innovation Group (Pty) Ltd (2008)

AUDITS Monthly the following audits are happening • • 50 plumbing 20 remedial Reporting AUDITS Monthly the following audits are happening • • 50 plumbing 20 remedial Reporting to clients Disciplinary 17 Presentation and material © Innovation Group (Pty) Ltd (2008)

INVOICING You impact your payment! All geyser invoices have to include: • Old geyser INVOICING You impact your payment! All geyser invoices have to include: • Old geyser details o Manufacturer o Size o Serial Number • New geyser details o Manufacturer o Model o Size o Serial Number 18 Presentation and material © Innovation Group (Pty) Ltd (2008)

INVOICING You impact your payment! Invoice requirements: • • VAT Numbers Your contact details INVOICING You impact your payment! Invoice requirements: • • VAT Numbers Your contact details Your physical Address Correct Insurer C/O Insurer VAT number Indicate 2 or more geysers (2 nd geyser replaced) ADMIN PART OF RATING => Work Flow 19 Presentation and material © Innovation Group (Pty) Ltd (2008)

WARRANTIES It is your responsibility • • • Check serial numbers Innovation will not WARRANTIES It is your responsibility • • • Check serial numbers Innovation will not settle – Exclusion Contact manufacturer 20 Presentation and material © Innovation Group (Pty) Ltd (2008)

WORKMANSHIP GUARANTEE Your workmanship should be guaranteed as follows: • • 3 month plumbing, WORKMANSHIP GUARANTEE Your workmanship should be guaranteed as follows: • • 3 month plumbing, electrical, etc 1 year for building/construction 21 Presentation and material © Innovation Group (Pty) Ltd (2008)

INSPECTION FEES Inspection Fees will be settled when: • • Innovation requests inspection/2 nd INSPECTION FEES Inspection Fees will be settled when: • • Innovation requests inspection/2 nd opinion Claim excluded – maintenance, under guarantee Inspection Fees will NOT be settled when: • • Any work has been completed Client didn’t make appointment – SP to confirm before going out 22 Presentation and material © Innovation Group (Pty) Ltd (2008)

THANK YOU! AFRICA & MIDDLE EAST ASIA PACIFIC EUROPE NORTH AMERICA SOUTH ASIA This THANK YOU! AFRICA & MIDDLE EAST ASIA PACIFIC EUROPE NORTH AMERICA SOUTH ASIA This presentation is confidential and is not for circulation or publication. The issues outlined herein are for the benefit of whom it is submitted to in good faith, and who is deemed to have accepted responsibility for ensuring that the confidentiality of this presentation is maintained at all times. Presentation and material © Innovation Group (Pty) Ltd (2008)