Injuries. Board. ie 1 Presentation to Oireachtas Committee Members Joint Committee on Jobs, Enterprise & Innovation 1 st April 2014 Patricia Byron Chief Executive
Context 2 Injuries Board (PIAB) established 10 years ago Many years in the making (JOC Report 1986, Deloitte & Touche Report 1996, MIAB Report 2002) Cross party political support Function – Quasi-Judicial, Delivery of Personal Injury Awards Mandate – lower handling costs, faster timelines, same level of awards Remove cases from costly litigation – key driver of the cost of insurance Remit: Motor, Public & Work Place PI Claims
Results to date – key indicators 3 Over 70, 000 awards made to date Over € 1. 5 billion assessed in compensation Highest Award to date - € 1 million Timelines – 7. 3 months versus 3 years Consistency of awards – Book of Quantum Savings € 500 m direct * € 500 m indirect from settlements * Total € 1 billion * Delivery costs – < 8. 0% (Litigation 2004: 46% 2013: 58%) * based on current litigation costs of 58%
External/Societal Impact 4 Deliver same award levels – no court, faster and more effective system Reduced Respondent fee to lowest ever level – flat € 600 per case Reduction in Court cases, less demand on Courts Service Focus on early return to work/rehabilitation Less strain on medical services – more efficient reporting Proper investigation of cases in defined timelines Direct service available Car Insurance costs down 40% in real terms since end 2002 Injury claims drive cost of motor insurance premiums Injury claims impact all insurance costs which impact cost of all Goods and Services in the County
Reform Initiatives 5 Done Repayment of accident related State Salaries – directive prepared by Department of Public Reform & Expenditure Repayment of accident related welfare benefits (Department of Social Protection) – amendment to legislation to allow for recovery of benefits Framework Agreement for Business Process Support Services Pending Tender with Gardai for GP Services/reports Tender/Framework for other Medical Consultants services/reports Repayment of accident related hospital charges Medical Negligence & Range of Redress Schemes Potential for significant savings on several fronts Non-adversarial resolution the way forward, not costly, lengthy, adversarial model
Delivery for the Citizen & Society (1) 6 Lower insurance premiums No requirement for adversarial system/Court Book of Quantum ensures predictability & consistency Public Interest comments – claims farming, insurance premium increases Publication of data/research into nature & causation of accidents/injuries – key driver for those involved in accident prevention
Delivering for the Citizen & Society (2) 7 Opening hours 8 am – 8 pm; 24/7 – via website No need for 3 rd party representation – adds time/cost Range of contact methods including web chat, call back, social media Very high customer satisfaction ratings E-services – on-line application form, electronic correspondence Plain language website with FAQ’s and case studies Smartphone app 2014 - Development of IT portals - End to end online services
How achieved/organisational capability 8 IB model now adopted across Public Service Identified core/non-core workflows In-house/out-house model i. e. outsourcing Offers scalability, flexibility, capacity, keeps fixed overheads to a minimum Specific capability in managing outsourced provider Self-funding model including mark to market pension funding by agency i. e. No exchequer funding
Potential Reform Initiatives 9 All redress schemes to default to non-adversarial model i. e. faster, cheaper for Exchequer, and more citizen centric Insurance – drive transparency and availability of key data from all insurers i. e. dynamic monitoring of premium movements
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