Information Technology Voice Over IP Project Agenda

Information Technology Voice Over IP Project

Agenda l l l Current Voice System: PBX Vo. IP Why Vo. IP? UTEP Deployment Process Questions

Current Voice System l Our Current Private Branch Exchange (PBX) l l l Deployed in 1992 Operation Lifecycle ended: No longer in production Manufacturer Technical Support Not available Replacement Parts l Cannibalization of other systems Limited Features l Caller ID (local extension only) Traditional PBX Market on Decline l Being replaced by newer IP PBX’s

VOIP l Voice Over Internet Protocol (Vo. IP) refers to the integration of data and voice onto a single Internet Protocol (IP) based network.

Why Vo. IP? l Network Integration: l l Cost l l l Voice, Data, Video Utilizes existing Network Infrastructure and investments Existing Networking and Telecomm Support Strengths: l l Qo. S (Quality of Service) Security Redundancy Improved Features

Popular Vo. IP Features Caller ID l Conference Calls l Extension Mobility (including wireless) l Unified Messaging: l l l Convert Outlook text mail to voice mail (text to speech) Store voice mail in Outlook mail (audio files) Voice Recognition (call center, directory assistance) l XML applications l l Portal information imported to display Bulletin broadcasts (building or campus) Outlook Contact information

UTEP Deployment Process Phased Migration over approximately 18 months l Vo. IP Campus Awareness l l l Replacement of Phone Sets l l l Announcements: Web, Fliers, Weekly Bulletins Technology Implementation Managers (TIMS) Installation of Test Phones in Buildings Model types: Similar as replacement In Presence of Customer (when possible) Training l l One-On-One Advanced Training

Vo. IP Phone Sets l Hard Sets Avaya 4602 w IP Telephone 2 programmable call appearance/feature keys 2 x 24 character based Eurofont display Avaya 4620 w IP Telephone Large screen graphic display (168 x 132 dots) WML browser capability using standard XML LDAP directory access via browser 24 -line appearance buttons

Soft. Phones The IP Softphone telephone client can be configured for “Road Warriors” or Telecommuters. In Softphone, an application is installed in your laptop or desktop and can act as your telephone. The Soft. Phone configuration is suited for users working from a remote office or while on business trips away from the office.

UTEP Deployment l Phase I l l Phase II l l l Begins July 1, 2005 (tentative) Core Deployment Phone Sets: 700 Begins September 1, 2005 1600 phone sets Phase III l l Begins September 1, 2006 1200 phone sets

Planned Buildings Phase I Cotton EPNG (IT) Fox Fine Arts Hawthorne (IT Help Desk) Hudspeth Magoffin Old Main Psychology Quinn Stanlee and Gerald Rubin Gallery Union West (IT) Worrell

Planned Buildings Phase II Academic Services Kelly Hall Administration Liberal Arts Bell Hall Metallurgy Benedict Miners Hall Burges Hall El Paso Natural Gas Bldg Business Admin Physical Science Classroom Bldg Sun Bowl Computer Science UGLC Durham Union West (Non-IT) Engineering Geology University Library

Planned Buildings Phase III Barry Hall Graham Hall Honors House Satellite Energy Biology Bldg Haskins Center Kidd Field Stanton P. B. Biosciences Health Sciences Kidd Memorial Swimming Fitness Brumbelow Health Services Memorial Gym Ticket Center Centennial Museum Helen of Troy Military Science Union East Child Care Center Heritage House Miner Village University Police De Wetter House Hertzog New Academics Vowell Hall Education Holiday Hall Facilities Border Studies Energy Conservation Energy Plant Ross Moore UT Relations

Questions? l For the most up to date information on Vo. IP, visit us at http: //admin. utep. edu/it

Welcome to the world of Vo. IP

Regular Telephone vs Vo. IP l THE ONLY DIFFERENCE BETWEEN VOIP AND REGULAR TELEPHONY IS THE PRICE. l Internet telephony and regular telephony are unlike one another in almost every possible way. Internet telephony depends on turning voices into packets of data and sending them through a relatively dumb network—the Internet. Those packets are sent to relatively smart devices: computers, PDAs, and IP phones.

Is Vo. IP Secure? To the extent that Vo. IP is just another data application, it has no inherent protection against eavesdropping, but in practice Vo. IP is even more secure than old-style telephony. That wasn't always the case.

Savings On Long Distance Changes? The Vo. IP infrastructure on a campus such as UTEP still uses the public phone network once it leaves our campus. Our calls will not go out over the public internet.

Quote l As phones become full-blown computers in their own right; as computers, PDAs, and other devices become phones; and as the boundless Internet becomes a phone network, we'll be surrounded by telephony choices that dazzle, delight, and befuddle us. Welcome to the world of Vo. IP. - Bjarne Stroustrup, the redoubtable computer scientist who 20 years ago invented the C++ language while working at Bell Labs