Information Technology Services Update Forum May 20

Information & Technology Services Update Forum May 20 & 21, 2009

Agenda § Why this realignment of people & services? § How will it work? § What’s different this time? § What is the value to the university?

Quick Review of Forces for Change § Strategic Plan for the Administrative Information Environment § PLU 2020 § Flexibility From Some Departures § Our Own Aspirations, Expectations

Strategic Plan for the Information Environment § AIE Group § Vision for the IE § Projects Already in Queue § New Technologies § Annual Strategic Planning

Timeframe for AIE Strategic Plan 2009 2010 2013 Annual Planning Cycles Prerequisites Data Warehouse CRM Portal/ Personalization Workflow & Doc. Imaging “Best Practice” Reviews Existing Needs Existing and Emerging Needs Slide Courtesy of G. Spencer & B. Hoyt, Gene Spencer Consulting, May 2009

PLU 2020 § Key Issue The Role of Technology and Information in the 21 st-Century University § Infrastructure Technology and Information as Strategic Assets for Institutional Success

Transformations § How We Work § How We Communicate § How We Engage the World § How We Manage our Resources

I&TS Aspirations § Enhance Services for a New Era § Address Accumulated Pressing Needs § Acquire New Synergies and Energy Through New Combinations § Increase Long-Term Planning Capacity

Change to Become a Change Leader Become Still More Focused and Responsive for a University That Aspires to be More Agile, Competitive, and Effective

Next. Gen Information & Technology Services IT Support: Help Desk, Online Help Communities, Labs, Purchasing & Field Support Instructional Technologies, Faculty Support, Instructional Design, Media Labs Multimedia: Learning Spaces, Audio & Video Production, Event Services and Scheduling, Cable TV Instruction: Training, Skills Development, Process Change Leadership, Reference I&TS Instruction Program Coordination & Promotion Collections – Electronic & Print E-Reserves Circulation Building Library Technical Services University Archive Interlibrary Loan Library Instruction Copyright & Digital Rights Management LIBRARY SERVICES USER SERVICES Central Server Services, ID Management Platform, VPN Desktop LAN, email, Calendaring, Network Storage Wires: Data, Telephone, Campus-Wide Cable Plant, Cable TV Web Infrastructure, Machine Rooms SYSTEMS & COMMUNICATIONS Banner Administrative Information System (Including Integrated Modules, Enrollment Management, Data Warehouse) Enterprise Applications (e. g. , R 25, Cascade CMS, Sakai, CRM, Portal) Consulting Service for Non-Enterprise & Hosted Software Solutions INFORMATION SYSTEMS

Dynamics of the New I&TS § Affinity Groups § Collaboration § Strategic Planning § Project Management § Communication § Constituent Engagement

What Is Different This Time? § AIE Group & Executive Buy-In § Strategic Planning Outside I&TS § Visibility of PLU 2020 and Campus Master Plan for the IE § Re-Engergized I&TS

Next Steps. . .

Next Steps Rough Time Line § May = Refine the Plan § June = Organization Development § July = Begin Hitting Stride § Fall = Inrease Effectiveness § Winter = Refinement of Roles & Responsibilities

Organization Development § Develop and Explore Common Values § Group and Organizational Identities § Group Cohesion and Direction § Communication, Collaboration, and Planning as I&TS Marks of Distinction § Live the Vision -- PLU, AIE, I&TS

A Look Down the Line. . .

Communication is Key § “I&TS Futures” Site § Open Office Hours for Assoc. Provost? § “Making Connections”? § Other? § Celebration at end of June? § What will you contribute?