7f6f2f9b6d6af0b11f15fecb9ac36a9b.ppt
- Количество слайдов: 42
Information Systems Supports Business processes 1
Organizational Levels and Functions 2
Four Major Types of IS 3
Four Major Types of IS Ø Transaction Processing System (TPS) Ø Management Information Systems (MIS) Ø Decision-Support Systems (DSS) Ø Executive Support Systems(ESS or EIS) 4
Typical Applications of TPS 5 TKF 2263 Aplikasi Komputer II
Transaction Processing System (TPS) Collects & stores data about transactions and sometimes control decisions made as part of a transactions Process types: batch processing, real-time processing, time-sharing, transaction processing 6
Transaction Processing System (TPS) 7
Management Information Systems (MIS) Focuses on the management of information systems to provide efficiency and effectiveness of strategic decision making Example 8
Decision-Support Systems (DSS) Computer program application that analyzes business data and presents it so that users can make business decisions more easily 9
Decision-Support Systems (DSS) 10
Executive-Support Systems (ESS) Internal Data • TPS/MIS data • Financial data • Office systems • Modeling/ analysis External Data • Dow Jones • Internet news • Standard & Poor’s 11
Interaction among Systems 12
Interaction among Systems 13
Summary Different types of IS by organizational levels include: Transaction Processing Systems (TPS) Management Information Systems (MIS), and Decision Support Systems (DSS) Executive Support Systems (ESS), also known as Executive Information Systems (EIS) 14
Functional Information Systems 15
Systems from a Functional Perspective Sales and Marketing Systems Manufacturing and Production Systems Finance and Accounting Systems Human Resources Systems 16
Sales and Marketing Systems 17
Manufacturing and Production Systems 18
Finance and Accounting Systems 19
Human Resources Systems 20
Summary IS to support business functions Within a function, different IS for different organizational levels 21
Cross Functional Information Systems 22
Business Processes A Cross-functional Business Process: Order Fulfillment Process 23
Functional Systems 24
Common Enterprise Applications Enterprise System (ERP) Supply chain management systems (SCM) Customer relationship management systems (CRM) 25
Enterprise System (ERP) A category of business-management software A suite of integrated applications Can use to collect, store, manage and interpret data from many business activities 26
Enterprise Systems (ERP) 27
Supply Chain Management Systems Management of the flow of goods and services Movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption Include design, planning, execution, control, and monitoring of supply chain activities 28
Supply Chain Management Systems 29
Customer Relationship Management Systems Manage a company’s interaction with current and future customers To analyze data about customers' history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth 30
Customer Relationship Management Systems 31
Summary Business process integration through cross-functional information systems Cross function information systems include: Enterprise System Supply chain management systems Customer relationship management systems Knowledge management systems 32
Knowledge Management Systems 33
Knowledge Management Systems Collects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisions Also link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledge 34
Knowledge Management Value Chain 35
Types of KMS 36
37
Knowledge Work Systems Knowledge Workers: Create knowledge and information for organization Keep the organization current in knowledge Serve as internal consultants regarding the areas of their knowledge Act as change agents, evaluating, initiating, and promoting change projects 38
Knowledge Work Systems Hardware Platform: Knowledge Work Station 39
Knowledge Work Systems 40
Intelligent Techniques Expert Systems Fuzzy Logic Systems Neural Networks Genetic Algorithms Hybrid AI Systems Intelligent Agents 41
Summary KMS capture knowledge for future use Three key type of KMS Enterprise-wide KMS Knowledge work systems Intelligent Techniques 42
7f6f2f9b6d6af0b11f15fecb9ac36a9b.ppt