INFORMATION SYSTEMS FOR KNOWLEDGE ENTERPRISES K R

INFORMATION SYSTEMS FOR KNOWLEDGE ENTERPRISES © K. R. Srivathsan director@iiitmk. ac. in May 2005

Libraries as Supermarket of Knowledge S. R. Ranganathan in 1926 enunciated the 5 Laws of Library Science • Books are for use • Every reader his book • Every book its reader • Save the time of the reader • Library is a growing organism The life long contributions of SRR – Depth Analysis, Facet and Colon Classification, Reference Librarian, Citation index, …- are all rooted in the above 5 laws. The 5 Laws are derived by his observations of how a supermarket functions. Eugene Garfield, “The contributions of SR Ranganathan to Information Sciences will equal that of Einstein to Physics”

Organizational Principles of a Supermarket Characteristics of a Supermarket: v Business is retailing and selling goods – foodstuffs, toiletry, vegetables, consumer durables, etc. v When a customer walks in what does he find? v Different items neatly organized logical ordered in the shelves, new items given prominence, some items in sales promotion, courteous staff to guide you, wheelbarrows, or baskets to induce the customer to buy more, efficient sales counter, etc. v Supply chain management, ERP, etc. to assist stock and systems management. v Usually a network of retail outlets to take advantage of volumes.

Aims of traditional Library 1. Promote knowledge in society by 2. 3. 4. 5. 6. attracting readers to discover, study, research and generate knowledge by the citizens. Libraries as Knowledge Hub of the Community. Track sources of books, literature, reports, articles, journals. Acquire, catalogue, organize the books, journals, etc. Promote through publicity, new arrivals, tracking user habits and bring to their attention new knowledge… Network with sister libraries, supply chain management, encourage users to contribute

Traditional Library to Digital Library 1. Fast growth of Internet, WWW, E- 2. 3. 4. 5. 6. Publications, Digital Archives and Enterprise Information Systems. New business of Open Source Publishing, Database Aggregators, E-Journals by all leading societies and publishers. New types of content – informal, ECourseware, multimedia, Smart databases, … New Systems: D-Space, E-prints, Greenstone, VTLS, Acado, Document Management Systems, … New tools: Search Engines, Discussion Boards, Groupware and Collaboration, … Web-accessed administration, Webcommunities …

Value of Digital Libraries in supporting Effective Management of Strategic and dynamic Information Facilitate Knowledge Management: The Key: User or Group Access Interface Knowledge Interactions Interface Generic Information (Digital Library) Dynamic, Strategic Information Activity Logs Reports & Knowledge Capture Integrate Digital Library into Enterprise Systems

An HR Study & Organizational Behaviour In Organizations that promote Ø Healthy horizontal communications across all without feeling of hierarchy Ø Due vertical accountability by everyone at all levels Productivity increases by a factor of 10 to 30 ! Such productivity gains appear to elude in situations where the organization has members from multiple institutions. Enterprise Integration Systems facilitate the above as the Smart Information and Knowledge Exchanges of every organization. Information managers (Library Science Graduates of the future) to be the Knowledge Officers of every organizations. Our LIS Schools have to be modernized

Let us understand ‘Information’ 1. 2. ‘I’ in IT is that ‘information’ of value and relevance to the user or a group that uses the ‘I’ in creating wealth, or knowledge. ‘I’ must be set in an ENVIRONMENT in which a FOCUSED Group may engage in KNOWLEDGE ENABLED WEALTH CREATION, . “Information is that when one (a person, group, or, a system) comes to know (or becomes aware) of it has the potential to change, or, changes the state of the person/group/system concerned. ” Understan its dynamics and Knowledge Management. We need ‘Right Information’ at the ‘Right Time’ to the ‘Right Persons’ in their ‘Right Places’ and

Four Basics of Knowledge Management 1. Knowledge Capture 2. Capturing the EXPLICIT and TACIT Knowledge in people to share, sustain and grow the competencies. 3. 2. Disseminate 4. Effectively in both time and space across the organization and its partners. 3. Re-Use 4. Efficient re-use of knowledge created at different times and space by others within. 4. Collaborate Effectively among members of every group and across groups. Constitute the CDRC Functions of KM.

Five Laws of Information Science Information is for use. 2. To every ‘user’, the information he/she/the group seeks. (Organizational) 3. Every information to find the person/group who gains from it. (Promotional) 4. Save the time of the user (Managerial). 5. Information System, associated users and services providers, is a growing organism. 5 Laws + 5 Rights + CDRC of Knowledge Management Maximize the use of ‘I’ in IT. Adapted from S. R. Ranganthan’s Five Laws of Library Science. 1.

The ‘Pancha Koshas’ of IT enabled Learning Organization People & Processes Knowledge Organization & CONVERGENCE Info. Systems & Applications Packages OS, Network, Systems SW Management. Technology – Anandamaya [ ‘I’ Domain ] Vigyanamaya [ ‘T’ Domain ] Manomaya Pranamaya Annamaya HW, NW, Devices, etc. Pancha Kosha is an integrated view of conscious existence.

Knowledge Kn Self Study / Discovery Workgroup Strategic Info. Map Digital Library ow M an le dg ag e em en t A KNOWLEDGE INTERACTION INTERFACE (KII) FOR EACH HEALTH WORKER Push Technology E-Learning Personal Dash Board E-Mail Best Practices Repository Contact groups Group Study / Collaboration

My Desktop: Dash Board Concept Single-window access to information and services. Personalization to suit individual requirements.

Education Grid Over Virtual campus: Information & Collaboration Environment Advanced Web-Tech based Servers College 1 R&D College n Resource Institute * * Digital Library and Resources Content Development and Collaboration Space Learning Management Space – one for each course Experts, Mentors Course Administration Automated Grid concepts under development at IIITM-K. MIS for integrated management of colleges may be added.

Future Digital Libraries to service needs of Communities of Practice Experts Mentors Consultants Group Members Knowledge & Collaboration Space Area related World, Industry, etc. Knowledge Intensive Products and Services Information Inputs, Group Library

Paradigms to sustain K-Intensive Organizations [KIO] Every KIO supported by K-Citizen(s) or Focused Group(s). K-Citizens are the members of a Knowledge Society. Civil Citizens are Knowledge Workers, each contributing to multiple K-Citizens. K-Citizen Needs personalized Knowledge and Collaboration Space Knowledge Estate. There exists a Knowledge Estate for every Real Estate or Real World activity, service or business. Flexibility in Management is facilitated by appropriate K-Estate paradigms. KM Portals act as force multipliers for managing Knowledge Driven activities.

Information Workflow Environment in Groups and Knowledge Driven Enterprises Information, Requests, Observations Inputs Global Data Group Knowledge & Computing Base Collectio ns Group/Virtual Knowledge Enterprise Group Workflow Processes Decisions & Action Out Knowledge to other Groups Process Capture & Communications Business Model and Services Excellence

Ex: Health Information Aggregation & Knowledge Empowerment World of organizations, Knowledge Sources Knowledge Generation & Sharing Processes. Different Informatio n Aggregati on Organizatio ns A Transform Relationship Knowledge Empowerme nt Real World of Doctors, Clinics, Institutions, Communities, Hospitals, Medical Suppliers, Events & Information Sources Organizations may be Web-Communities, a group with

Settings for ICT Facilitated Knowledge Driven Actions Perspective Dimensions A Wisdom Knowledge & Convergence Actuators Understanding Principles (Abstraction) Knowledge Today’s IT, Tech Driven Machine Driven { } Human/K-Citizen Driven Understanding Patterns Information B Understanding Relations Data Human Understanding Information – Knowledge Interactions

Libraries to facilitate Knowledge Empowerment What will happen? What should we do? What does it show? What do we see? Results Action Understanding Judgeme nt Knowledge Cognitio n Information Processin g Data Collective wisdom of the Strategy/Working Group needs to prevail at every stage.

Aim to Drive Innovation Driven (Virtual) Learning Organizations • Nonaka’s four components of IDE: TACIT EXPLICIT Socialize Externalize EXPLICIT Internalize Combinational Thinking Learning Organizations to practice (i) Above IDE and (ii) Building up Best Practices (ii) Modern Information Systems greatly facilitate the above.

Public Health Integrated Information Services: Analogous to KISSAN Project 2 4 Communitie 1 Agriculture Organisations Health s Anywhere 3 6 5 TV T V Public Health Portal Public Health Education Programs B A Rural Access C State Info. & EDUSAT Network F E 7 D 8 9

Govt. Health Department Example of Information System for Public Health R H efe os r pi ral ta ls CHCs and PHCs WHO, Int’l Agencies PHMS & Pr Research Institutions e ls at ita v ri sp s P o ic H lin C , R g CMrin s I e to ci ni en o Communities M Ag ac In di Members of each ti d strategy group may on u al er belong to different s Agencies ti vi

EXAMPLE OF A ‘SCIENTIFIC PORTAL’ FOR POLICE Visit: www. tvmcitypolice. org Police Head Quarters Trivandrum City Police Commissioner Alert Control Room Police Stations BACKEND KNOWLEDGE MANAGEMENT PORTAL COMMUNITY - POLICE INTERACTION INTERACE Traffic Police Government Police Stations Residents Associations’ Representatives C I T I Z E N S

PROPOSED SMART ‘SCIENTIFIC PORTAL FOR PUBLIC HEALTH Community & Primary Health Centres Medical Practitioners SCTIMST Govt. /DHS BACKEND KNOWLEDGE MANAGEMENT PH PORTAL Medical Colleges Tertiary Hospitals COMMUNITY - PUBLIC HEALTH INTERACTION INTERACE Private Clinics & Small Hospitals PH Monitoring and Statistics Orgns. Smart Interfaces C I T I Z E N S

Features of the Smart Portal will have external functionality like YAHOO, Trivandrum City Police Portal. Smart Interface will have PH Case Record [PHCR] imbedded in XML Schema. Any Doctor/Health Official may download relevant PHCR from the portal – like Yahoo Chat installation. Schema to be accepted as standard. All cases of PH Concern will be recorded in the PHCR XML Schema and submitted. On submission, the schema will generate different report copies and vector them to appropriate agencies. Several other similar smart components may be added to the PH Portal for different concerns.

Advantages of proposed approach All services access are web-services enabled. All software is in the central portal and backend server farm, including the downloads for clients. No user needs to own or install software. It is download from the site. Doctor’s personal Medical Case Records may be kept in the personal web-space. As by-product, we shall have web-enabled HIS for Public Health in each Hospital/Clinic. No ‘middleman’ to cause delays or processing in reporting. Build Alerts and communicate over SMS on cellphones and on personal web-desktops. Alerts may also come into the PC through the XML Schema PHCR utility.

Communication Gateway & Resource Centre National MHRD-Net & EDUSAT Services Network College 1 Resour ce Centre 3 Scientif ic Portals College 2 College 3 Regional Broadband Backbone Network Programs Coordinati on Centre College n Resource Centre 1 E-Learning Resource Centre 2 Computatio nal Portals College 4 Proposed Virtual Learning Campus Kerala Proposes to start the Virtual Institute of Science, Technology and Arts (VISTA) ?

We are ready! - Technology available. - The complex information systems developed at IIITM-K and piloted. - Continuing to develop future systems. - Focus on Systems & Processes - Develop a ‘Total Quality of Services’ (TQo. S) in the management of systems and processes. - Identify each focused issue, establish strategy focused virtual enterprises and drive by TQo. S approach, With a SHARE AND CARE Value System.

A LESSON FROM OUR SCRIPTURES Bhaarovivekina: Shastram Bhaarojnaanam Cha Raagina: || Ashanthasya Manobhaaro Bhaaronaatmavido Vapu: | Yogavaasishta “The scripture is a burden for one without discrimination; knowledge is a burden for one who is attached; mind is a burden for one without peace; and the body is a burden for one who does not know the self. ”

Let us modernize the Library & Information Sciences Curricula in our Universities & Generate future ‘Knowledge Officers’. Our VISION “ENABLE, EDUCATE & EMPOWER EVERY CITIZEN AND COMMUNITY THROUGH KNOWLEDGE” Based upon SHARING & CARING “Knowledge has become the key economic resource and the dominant and perhaps even the only source of competitive advantage. " - Peter Drucker

A Knowledge Community to practice Share and Care value system “ The only irreplaceable capital an organization possesses is the knowledge and the ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it. ” - Andrew Carnegie 19 th Century

T OGETHER E VERYONE A CHIEVES M ORE Thank You