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Information Society – it's a journey not a destination Christian Rupp, Austrian Federal Chancellery Information Society – it's a journey not a destination Christian Rupp, Austrian Federal Chancellery Christian. Rupp@bka. gv. at

i 2010 The i 2010 strategy has three aims: • • • to create i 2010 The i 2010 strategy has three aims: • • • to create a Single European Information Space, which promotes an open and competitive internal market for information society and media services, to strengthen investment and innovation in ICT research, to support inclusion, better public services and quality of life through the use of ICT. 3/17/2018 Christian. Rupp@bka. gv. at

e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at

Federal Republic of Austria Area: 83 870. 95 km² 12 federal ministries 9 provinces Federal Republic of Austria Area: 83 870. 95 km² 12 federal ministries 9 provinces Population: 8 174 733 80 district administrations 2359 municipalities Christian. Rupp@bka. gv. at

observing cooperation among the federal levels is crucial about 70% of administration is NOT observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful Cooperative e. Government 1 1 2 Cooperation EU 4 Strategy: Federal Chief Information Officer Federal ICT Board 2007 2006 2005 2004 2002 2001 13 Synergy and Cooperation local government, cities, provinces, municipalities, industry 2003 11 Implementation: Federal Executive Secretary e. Government Austria 3/17/2018 Christian. Rupp@bka. gv. at

“ICT in the public sector is like a large vessel – it needs clear “ICT in the public sector is like a large vessel – it needs clear decisions quite ahead before real movement can be planned. ” Federal Government Digital Austria Management CIO Spokesperson Local and National Governments as well as Chamber Organisations and Industry Digital Austria Federal ICT Board Ministries Digital Austria e. Cooperation Board Provinces, Municipalities, Regions 3/17/2018 Christian. Rupp@bka. gv. at

Individual country ranking regarding online sophistication maturity in 2007 „The overall 76% score achieved Individual country ranking regarding online sophistication maturity in 2007 „The overall 76% score achieved on sophistication maturity is the average of all the surveyed countries - with this scoring, Austria remains at the top of the webbased benchmark on electronic public services for the second year. ” 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% en ia M al t U ni Po a rtu te d Ki gal ng do m Fr an Sw ce ed e Es n to ni N a or w a G er y m an y Sp N et ai he n rla nd Fi s nl a Be nd lg i D um en m ar k Ita ly C ze Ire ch la n R ep d ub H lic un ga r Tu y rk e G y re ec Ic e el Lu xe and m bo ur C g yp Li rus th Sw uan itz ia er la R nd om an Sl ia ov ak ia La tv i Po a la n Bu d lg ar ia st Sl Au ov ria 0% Online sophistication EU 27+ Christian. Rupp@bka. gv. at

Individual country ranking regarding full online availability in 2007 „Austria is the first Member Individual country ranking regarding full online availability in 2007 „Austria is the first Member State to achieve a 100% fully online availability, which means that for every service measured in this survey, each citizen or business has the possibility to access the service via a fully transactional electronic channel. “ 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% ga l te en d Ki i ng a do m N or w Sw ay ed e G er n m an Es y to ni a Fr an ce Ita ly Sp a Fi in nl an D en d N m et a he rk rla nd s C ze Be ch lgiu m R ep ub lic Tu rk H ey un ga r Ic y el an d Ire la n C d yp ru G s Lu ree xe c m e bo Li urg th ua ni R om a an Sl ia ov ak ia La tv i Po a Sw la itz nd er la n Bu d lg ar ia U ni Sl ov ta rtu al Po M Au st ria 0% Full online availability EU 27+ Christian. Rupp@bka. gv. at

factors of success backed by highest political level strength through coordination and cooperation usage factors of success backed by highest political level strength through coordination and cooperation usage of state of the art technology citizen centricity trust and security privacy and data protection transparency and efficiency e. Inclusion / usability sustainability Interoperability technology neutrality 3/17/2018 Christian. Rupp@bka. gv. at

HELP. gv. at Portal Electronic File System (ELAK), Central Register Backoffice www. zustellung. gv. HELP. gv. at Portal Electronic File System (ELAK), Central Register Backoffice www. zustellung. gv. at e. Delivery Service 3/17/2018 Christian. Rupp@bka. gv. at

old back office workflow 3/17/2018 Christian. Rupp@bka. gv. at old back office workflow 3/17/2018 Christian. Rupp@bka. gv. at

The „Electronic File” – shortly referred to as ELAK - was one of the The „Electronic File” – shortly referred to as ELAK - was one of the largest projects of the Austrian administrative reform improvement in terms of quality and speed of services in the administration used in all federal ministries and already in many local governments. Only one standard ELAK software solution for all ministries centralization of the operational ELAK system by commissioning an external provider using web-technology helps overcome the heterogeneous IT-infrastructure in the ministries project management and rollout planning in cooperation with all ministries evaluation and procurement in 2001/2002 planning configuration/ rollout/training in 2003 Internal prep rollout ministries in 2004 contractor prep All ministries with around 10. 000 users are online end of 2004 desktop Rollout 3/17/2018 Christian. Rupp@bka. gv. at

new back office workflow ELAK electronic delivery service 3/17/2018 Christian. Rupp@bka. gv. at new back office workflow ELAK electronic delivery service 3/17/2018 Christian. Rupp@bka. gv. at

simplify und speeding up internal processes ELAK is the original and authentic file improve simplify und speeding up internal processes ELAK is the original and authentic file improve quality of business process documentation using modern technology like workflow and document management systems scanning of incoming paper based mail simplify change management (structure of ministries) quick implementation of e. Government services and knowledgebase of One-Stop-Shop-Government strongly influences the work in the public administration reducing the process time (about 20 % without business process reengineering) encourages cooperation through availability of information independent of time and place electronic archive (reducing time for searching and transportation) user has all information to do his job in one system transparency at any time everybody with access to the file is able to see the status of the process integration of LDAP to administrate users and organizations enlargement of SAP-integration (workflow to workflow) enabling electronic delivery services implementation of a forms server business process reengineering and integration of process tools reduce complex functionality and improve the usability 3/17/2018 Christian. Rupp@bka. gv. at

e. Government act legal basis entered into force on 1 st March 2004 designed e. Government act legal basis entered into force on 1 st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations considers Data Protection Act 02 o defines terms and rules o identity and authenticity o citizen card function o source identification number o unique identification in data files o sector-specific personal identifiers o official signatures o citizen card use in private sector o electronic delivery http: //www. cio. gv. at/egovernment/law/E-Gov_Act_endg_engl_Fassung 1. pdf Christian. Rupp@bka. gv. at

3/17/2018 Christian. Rupp@bka. gv. at 3/17/2018 Christian. Rupp@bka. gv. at

e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at

Help. gv portal central registers and ELAKBackoffice electronic delivery service Christian. Rupp@bka. gv. at Help. gv portal central registers and ELAKBackoffice electronic delivery service Christian. Rupp@bka. gv. at

 Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 online procedures, > 1. 000 e. Forms Target Groups: Citizens, Enterprises, Youth, +60 People with special needs (WAI-AAA) > 450. 000 Users p. m. , ~ 1. 000 Questions and Remarks p. m. ~ 200 Content Partner, Content Syndication Winner of the e. Europe Award 2003 Public Multimedia Stations for free HELP in Second Life, euro 2008. help. gv. at One-Stop-Shop (EU Service Directive) Christian. Rupp@bka. gv. at

" src="http://present5.com/presentation/49e795f98b07243691ae7d8319d9e4e5/image-20.jpg" alt="Austrian e. Gov: e. Inclusion Promoting non-discriminatory access • Free access for "gv"-domains: >" /> Austrian e. Gov: e. Inclusion Promoting non-discriminatory access • Free access for "gv"-domains: > 600 Multimedia stations Austrian wide • E-Government Law > WAI public websites 3/17/2018 Christian. Rupp@bka. gv. at

E-Tresor Issues/Life Situations due to user’s profile Electronic Delivery Service News Information Service Reminder E-Tresor Issues/Life Situations due to user’s profile Electronic Delivery Service News Information Service Reminder Forms/Online forms due to user’s region Authorities due to user’s region Forum 3/17/2018 Christian. Rupp@bka. gv. at

e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at

Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards http: //www. buergerkarte. at/index_en. html Within administration: • in order to provide more efficient procedures and to avoid extensive data to be collected Access to e-gov: • in order to facilitate e-government and transformation (automated procedures) Austria is member of the EU STORK (secure identity across borders linked) project e. ID Citizen Card Access to e-business: • in order to raise quality trust and security by profiting from public sector Christian. Rupp@bka. gv. at

Residence Register since 2002 all communities recording the residence data of persons living in Residence Register since 2002 all communities recording the residence data of persons living in Austria online via the internet possible to obtain a complete list of all residence of a person in Austria by one mouseclick including contact address in the case of prisoners and homeless people linked with the Register of Buildings and Dwellings as well as the Register of Addresses http: //zmr. bmi. gv. at ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e. g. re-naming of a street) are done automatically basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card also enterprises can use individual data Christian. Rupp@bka. gv. at

Help. gv portal central registers and ELAKBackoffice electronic delivery service Christian. Rupp@bka. gv. at Help. gv portal central registers and ELAKBackoffice electronic delivery service Christian. Rupp@bka. gv. at

Open Source e. Gov • • Identification (MOA ID): serves as a module for Open Source e. Gov • • Identification (MOA ID): serves as a module for a secure login using the citizen card concept. It is in place in tax declaration, social security and will gradually develop to become the high end login for citizen. Verifying Signatures (MOA SP): this module consistently verifies electronic signatures according to the choice of standards e. Government has defined. Mass Signature (MOA SS): electronic documents, bills et. Can be electronically signed to be prepared for automated delivery. Electronic Delivery (MOA ZS): documents are forwarded to electronic delivery according to the security level demanded. This module serves as an interface between the electronic workflow and the delivery to the end user (citizen or business). ID Christian. Rupp@bka. gv. at

e. Delivery delivering documents is key for e. Government a consistent model of electronic e. Delivery delivering documents is key for e. Government a consistent model of electronic delivery has to complete such effort Application independent electronic delivery electronic documents need the potential for being authentic - even if printed on paper such documents shall keep validity Official signatures serve to facilitate recognition of the fact that a document originates from an authority. Christian. Rupp@bka. gv. at

e. Delivery 3/17/2018 Christian. Rupp@bka. gv. at e. Delivery 3/17/2018 Christian. Rupp@bka. gv. at

e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at

e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at e. Government Action Plan 3/17/2018 Christian. Rupp@bka. gv. at

jugend 2 help. gv. at 3/17/2018 Christian. Rupp@bka. gv. at jugend 2 help. gv. at 3/17/2018 Christian. Rupp@bka. gv. at

Austrian Legal Information System • It‘s an electronic database operated by the Federal Chancellery Austrian Legal Information System • It‘s an electronic database operated by the Federal Chancellery available on the Internet since 1997 • It‘s an information plattform on the current law in the Republic of Austria • It serves the publication of the Federal Law Gazettes • Free of charge • www. ris. bka. gv. at 3/17/2018 Christian. Rupp@bka. gv. at

Place Medium Paper Electronics Controlled (Polling Station) Uncontrolled (At Home) Polling Station Postal Voting Place Medium Paper Electronics Controlled (Polling Station) Uncontrolled (At Home) Polling Station Postal Voting EVM Internet Voting Optical Scanners Forms of Elections Kiosk Voting 3/17/2018 33 Christian. Rupp@bka. gv. at

e. Voting in Austria 2000: First idea to talk about e. Voting in Student e. Voting in Austria 2000: First idea to talk about e. Voting in Student Council 2001: Laws passed for Student Council and Chamber of Commerce 2004: Inter-departmental Working Group for e. Voting headed by Ministry of Interior – Legal, Technical, and International 2007: Minister for Science picks up e. Voting for Student Union 1 Setup e. Voting 2 e. Campaigning 3 Electronic Candidate Nomination 4 Voter Register 5 Electronic Eligibility Check 6 Multiple Voting Channels 7 Electronic Vote Casting 8 Mandate Calculation & Counting the Vote 3/17/2018 Christian. Rupp@bka. gv. at

3/17/2018 Christian. Rupp@bka. gv. at 3/17/2018 Christian. Rupp@bka. gv. at

e. Government it‘s a journey not a destination! Christian. Rupp@bka. gv. at Austrian Federal e. Government it‘s a journey not a destination! Christian. Rupp@bka. gv. at Austrian Federal Chancellery http: //www. cio. gv. at/egovernment/umbrella/Administration_on_the_Net. zip Christian. Rupp@bka. gv. at