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India Online Landscape 2011 Profiling ‘online Indians’ as internet users and consumers India Online Landscape 2011 Profiling ‘online Indians’ as internet users and consumers

What’s new this year! • Estimate of internet users ‘universe’ includes those accessing internet What’s new this year! • Estimate of internet users ‘universe’ includes those accessing internet on their mobile phone • Users also profiled as consumers of a variety of products and services (FMCG products, Wearables, Household & Kitchen durables, Automobiles, Banking services, Mobile and Travel services) • Data updates (except internet users universe estimates) to be available on quarterly basis

Study Overview • Most recent and comprehensive estimates of Internet user-ship in India User-ship Study Overview • Most recent and comprehensive estimates of Internet user-ship in India User-ship estimates based on a land survey conducted among 201, 839 individuals spread across all 4 regions of the country between Apr-Mid June 2011 (covering 32, 876 households in 104 cities and 15, 889 households in 766 villages). Estimates cover both ‘regular’ and ‘occasional’ users as well as both ‘computer’ and ‘mobile’ based internet users • Insightful understanding of net usage behavior and preferences of regular online Indians Findings on ‘net usage dynamics’, ‘online activities undertaken’, ‘website preferences’ and ‘consumption and lifestyle preferences’ are based on an online survey conducted between Mar-Mid June 2011 among 12, 425 ‘active’ internet users from Juxt’s own online panel of 180, 000+ internet users. Quarterly updates will also have 10, 000+ sample per quarter • Understanding of online Indians as ‘consumers’ and not just as faceless net users Includes their socio-economic status, consumption preferences of a variety of products and services, online shopping behavior and website and media preferences reported on the ‘most used’ basis. Website preferences captured for over 40 online verticals/domains and brand preferences for over 50 product/service categories

Methodology Ø This year’s annual land survey was conducted between Apr-Mid June 2011 to Methodology Ø This year’s annual land survey was conducted between Apr-Mid June 2011 to profile and estimate ‘internet users’ in India. The survey covered ‘towns’ and ‘villages’ of all population strata in all the mainland states and union territories in India (covering all the key, and 80 of the total 88 regions in India as per latest classification by NSSO) Ø The selection of towns and villages was done to attempt a best possible but a practical ‘geographical’ coverage of the Indian population. The sampling within the selected towns was done on ‘ 2 -stage random’ basis (firstly a random selection of polling booths, and then a random selection of households from the electoral list within each of the randomly selected polling booths) ; Ø village sampling was done on systematic random basis (selection of every nth house in the village) Net usage dynamics, usage behavior and website preferences were captured from the ‘actual’ internet users in an online survey using Juxt’s own 180, 000+ member Internet User Panel (www. getcounted. net) Ø The online panel and survey data was made representative of the entire online Indian population (and not just of the online panel members or those surveyed) by using ‘demographic weights’ of internet users as derived from the land survey Ø Representation ‘weights’ were derived and applied on 5 demographic parameters – zone, urban district/ village class, SEC, gender and age, while correction was also made for ‘preferred language of reading’. Only authentic ‘Govt. of India’ base-level population statistics were used for this purpose (NSSO/Census)

Topline Findings Topline Findings

‘Growth’ is back! Ø ‘Active’ Internet users in India stand at 65 million Ø ‘Growth’ is back! Ø ‘Active’ Internet users in India stand at 65 million Ø 61 million ‘regular’ users ( 28% from 51 million last year) (46 mn urban users, 16 mn rural users) Ø Internet reaches 29 million Indian households (avg. users per household up marginally at 2. 23) Ø Covers 11. 3% of all Indian households and 5. 4% of all Indians (13% urban, 2% rural) Ø Over 4 in 5 are ‘daily’ users. Daily users’ base grew faster, at 33% * ‘Active’ internet users = who have used the internet ‘in last one year’, ‘Regular’ internet users = use internet ‘at least once a month’

‘Multi-access’ , but mobile internet hasn’t taken off Ø Access up from all places ‘Multi-access’ , but mobile internet hasn’t taken off Ø Access up from all places (avg. place of access up at 2. 23 from 1. 76) Ø ‘Home’ is the single largest place of access (58%), and the most preferred place of access (43%). Only ‘Home’ and ‘transit’ show growth in usage on ‘preferred place’ basis Ø Growth largely ‘PC’ driven (access on mobile phones still only among 1 in 4 internet user) Ø Mobile adding only ‘depth of usage’ (8 out of 10 mobile internet users are ‘dual’ users, ‘only mobile’ based usage a lowly 3% - 1. 8 million users) Ø Overall, internet growth noticeably more in ‘metros’ and ‘urban uptowns’

Search, Interactivity, Entertainment and Shopping Popular Online Activities – Top 10 % Internet Users Search, Interactivity, Entertainment and Shopping Popular Online Activities – Top 10 % Internet Users Undertaking % Change From last Year Emailing 95% +1% Search or buy non-travel products 76% +33% Web info search (text, images) 74% - Download music 69% -3% Job search 62% +6% Social networking 61% +8% Search or buy travel products 59% +25% Instant messaging/chatting 57% +1% PC to mobile SMS 54% -2% Pay bills online 51% +22% 29% +2% Online Activity Visit local Indian language websites Average number of online activities undertaken person – 18 (+1)

Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Users) 84%, 84% (Google) 51% Generic Portals (all-purpose websites) Yahoo, Google Emailing Gmail 92% 61% Instant Messaging Gtalk/Gmail 73% 51% Job Search Naukri 78% 57% Online News Google 61% 32% Online Travel Buy IRCTC 81% 66% Online Games Facebook 51% 30% Online Buying (Non-Travel) Ebay 49% 31% Real Estate 99 acre 64% (Google) 36% Business & Financial News Google 55% 36% Online Share Trading (Trading) Sharekhan 50% 30% PC to PC Net Telephony Google/Gtalk 89% 52% PC to Telephone Net Telephony Google/Gtalk 69% (Yahoo) 46% PC to Mobile Messaging (sms) Way 2 sms 79% 59% Net banking ICICI Bank 49% 21%

Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Users) Matrimony Bharatmatrimony 80% 56% Friendship/Dating Facebook 80% 48% Share/upload Pictures Facebook 77% 45% Social Networking Facebook 87% 59% Professional Networking Facebook 73% (Orkut) 36% Share/upload Videos Facebook 69% (Youtube) 43% Non-cricket Sports Espnstar 60% 34% Cricket content Yahoo Cricket 65% (Cricinfo) 37% Cinema content Google 64% 43% Watch Videos Youtube 89% 78% Financial Info & Quotes Moneycontrol 47% 27% Buy/Rent Movie CD Ebay 64% (Sify) 37% Mobile content Google 52% 33% Book Cinema Tickets Bookmyshow 16% Download Movies Torrentz 63% 49% Download Music Songspk 62% 47%

Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Most Used Websites Vertical Top Website – By Verticals % Use Most (Among Vertical Users) Listen/stream Music Youtube 60% 27% Share/Upload Music Youtube 69% 50% Health & Lifestyle Content Google 75% 45% Online Education and Learning Google 76% 52% Astrology 46% 34% Screensavers/Wallpapers Google 72% 50% E-greetings 123 greetings 77% 67% Search Locations/Maps Google 94% 85% Search for Higher Education Info Google 87% 79% Online Tutorials Google 64% 43% Search/Buy Books Google 74% 58%

Online buying picking momentum! Ø 4 out of 5 internet users ‘shop’ online (search Online buying picking momentum! Ø 4 out of 5 internet users ‘shop’ online (search or buy online), translating into a 50 million strong online consumer base Ø 17 mn of these ‘online shoppers’ also ‘buy’ online - 70% from 10 outnumber ‘travel’ ones (8. 6 million) (or 29% of all internet users), million last year Ø Online buyers of ‘non-travel’ products Ø Most bought ‘non-travel’ products were consumer electronics (35% each) and movie tickets (30%) and air tickets (58%) (13. 5 million) mobile phones & accessories (56%), computer hardware and . Most bought ‘travel’ products were train tickets (83%)

Almost half the online Indians ‘head’ their HH Ø Almost 2/3 rd of all Almost half the online Indians ‘head’ their HH Ø Almost 2/3 rd of all internet users are ‘employed’ (up by 7%), and 71% of the employed ones ‘head’ of their households Ø 2/3 rd of online Indians belong to SEC A, B and C, with claimed ‘average’ monthly family income of `18, 720; 1 in 4 have a credit card Ø Female user-ship ‘inch’ up further at 27% (but ‘housewives’ segment declines) Ø ‘ 25 -35 years’ user segment grows further as the ‘single largest’ online age group

Their Consumption Lifestyle Product Category % Internet Users Owning/Using (Currently own/use) Car Motorcycle / Their Consumption Lifestyle Product Category % Internet Users Owning/Using (Currently own/use) Car Motorcycle / Scooter Product Category % Internet Users Consuming (Bought and consumed personally in the last 3 months) 14% 40% / 10% Noodles 55% Milk Additives 58% PC/Laptop 61% Potato Chips 62% Mobile Phone 93% Biscuits 71% TV 82% Ketchup/Sauce 43% Fridge 62% Tea / Coffee Camera 51% Soft Drinks 60% Ipod/Mp 3 Player 26% Fruit Juice 53% Microwave 29% Bottled Water 42% AC 21% Chocolates 73% Saving Bank Account 83% Hair Oil 72% Credit/Debit/Cash Card 45% Shampoo 76% Life Insurance 45% Fairness Cream 33% Medical Insurance 21% Deodorant 47% Jeans 65% Toothpaste 81% Readymade shirts 58% Soap bars 62% Watch 63% Face Wash 49% Jewelry 36% Moisturize / Body Lotion 36% 74% / 64%

Internet is ‘intrinsic’ to their lifestyle Ø 9 out of 10 ‘home’ and ‘office’ Internet is ‘intrinsic’ to their lifestyle Ø 9 out of 10 ‘home’ and ‘office’ based online Indians log on to the net ‘daily’ Ø Almost half of all ‘home based’ net users are ‘heavy users’ of internet (spending >2 hours a day on weekdays). Less than 1 in 3 of them spend that kind time on other media Ø Net surfing is among top 3 favorite ‘indoor entertainment’ for 3 out of 4 of them Ø 9 out of 10 of them (86%) use some ‘social media’ (networking, communities, blogs, tweets, reviews) Ø ‘Listening to music’, ‘cinema’ (largely Indian) and ‘gaming’ are their biggest hobbies

Report Details & Price Report Details & Price

Reports • Like in 2010, all the India Online reports are available as query-based Reports • Like in 2010, all the India Online reports are available as query-based online datasets with findings presented as tables/graphs/charts (no PDF reports anymore) • There is an overall level dataset, called ‘India Online Universe’, with findings presented on the base of ‘all internet users’ • In addition, there a series of supplementary datasets with each dataset presenting findings at a specific ‘category’ or ‘user segment’ base level (here the sample base is the ‘subset’ of internet users belonging to a specific ‘user segment’ like women , youth, SEC wise, town type wise, etc; or undertaking a specific ‘online activity’ like emailing, social networking, job search, etc. The supplementary dataset outlines the internet usage behavior and preferences of these subsets of internet users only) Note: Reporting of any supplement dataset is subject to collection of sufficient sample responses in the survey

Juxt India Online Syndicated Datasets Consumer Segment Datasets Online Verticals Datasets Youth Online Overall Juxt India Online Syndicated Datasets Consumer Segment Datasets Online Verticals Datasets Youth Online Overall Internet User Level Dataset Generic Portals 13 -24 year old internet users Women Online Women internet users Urbanites Online Net users by their SEC profile Online Socialites Social media users on the net Net users by place of access Mobile & Online Net users using internet on mobile phones Job Search Matrimony Social Networking Professional Networking Rendezvous Online Speed Online Non-travel products Online Travel India Online Universe All Internet Users – Demographics, Psychographics, Internet Usage, Media Usage Online Shopping Net users by type of connection Emailing Online News Search Engine - English Search Location/Maps Online Sports Content Corporate Online City Line Corporate employees on the net Students Online Net users by town classes Students on the net Financial Info Search Investors Online Net users as financial investors Car & 2 -wheeler owning net users CC Online Lingua Vernacular language net users Credit card owners as net users IT Professionals on the net Book Movie Tickets Online Games Download Movies Online Music Download Videos Online Real Estate Techie Online Astrology Online Share Trading Net Telephony Auto Owners Online Cricket, Other Sports Picture Sharing Mobile Content Download

Pricing* Universe Dataset (All India, Urban/Rural) Master Dataset (All India, Urban, Rural, State-wise, Town Pricing* Universe Dataset (All India, Urban/Rural) Master Dataset (All India, Urban, Rural, State-wise, Town class-wise, Village class-wise, Top 20 urban districts individually) Annual Dataset Only Annual Dataset + 3 Quarterly Updates Base Datasets Only (All net users) `150, 000 `300, 000 `250, 000 `500, 000 Any Single Segment / Vertical Dataset Only `150, 000 `300, 000 `250, 000 `500, 000 Base Dataset + Up to 5 Segment / Vertical Datasets `300, 000 `600, 000 `500, 000 `750, 000 Base Dataset + Over 5 (max. 15) Segment / Vertical Datasets `450, 000 `900, 000 `750, 000 `1, 050, 000 * Key Findings Power. Point Report for any dataset (only on order) – Rs. 50, 000 per dataset * 10. 3% service tax extra

Payment Terms & Delivery • Payment Terms : 50% advance, 50% after delivery of Payment Terms & Delivery • Payment Terms : 50% advance, 50% after delivery of all datasets/reports • Delivery Timeline : Base Datasets (India Online Universe / India Online Master Dataset) Week of 18 th July 2011 : Supplementary (Segment / Vertical) Level Datasets 2 days per dataset thereafter from date of order : Power. Point Report 1 week per dataset report thereafter from date of order • Reporting Format : Query access based online dataset

Information Coverage Information Coverage

India Online Landscape Dataset (Information Coverage) Size Estimates of Internet Users in India (All India Online Landscape Dataset (Information Coverage) Size Estimates of Internet Users in India (All India, Urban/Rural, By States, By City Class/Village Class, Top 25 urban districts) • Total internet using households, No. of internet users per household, Total Internet using individuals • Regular internet users (at least once a month) versus occasional internet users • Users accessing internet from only mobile, only computers, both mobile and computers Geographics of Internet Users • Region, State, Urban/Rural area, City Type/Village Type, Top individual urban districts Personal Demographics of Internet Users • Gender, Age, Weight, Height, Marital Status, Generational classification by age, Status in the household (CWE or other earning member or dependent member of the household) • Occupation, Individual Income classification (if earning), Education, Medium of education, Preferred language of reading Personal Psychographics of Internet Users • Current Priorities & Aspirations: Most important priorities in life currently, Parameter that defines ‘status in the society’ for them • Current & Pastimes: Current hobbies and interests, Favorite indoor and outdoor activities/pastimes,

India Online Landscape Dataset (Information Coverage) Other entertainment/outing activities undertaken regularly, Current living celebrity India Online Landscape Dataset (Information Coverage) Other entertainment/outing activities undertaken regularly, Current living celebrity look up to • Personal likes & preferences: kind of music listen to, kind of movies like to watch, favorite sports, food and clothing Personal Consumption Lifestyle Orientation • Enthusiasm towards shopping • Factors give preference to when deciding place of buying • Attributes give importance to most when buying products and services Personal Consumption Preferences • Whether use/avail of the following products and services, along with brand used: Banking & financial services - saving bank account, life insurance, medical insurance, owns a credit card with card type owned, whether owns a Demat account and invests in financial instruments Processed foods & beverages - Milk additives, Namkeens, Potato chips, Jam, Noodles, Pasta, Corn Flakes/Oats, Frozen Vegetables, Frozen Meat Products, Ketchup/Sauce, Packaged Cakes, Biscuits, Chocolates , Toffees/Candies, Mouth Fresheners, Chewing gums, Coffee, Tea, Soft Drinks, Fruit drinks, Fruit Juice, Bottled water, Squashes/Concentrates Personal care products – Soap bars, Shower gel/Body wash, Shampoo, Hair conditioner, Hair oil, Hair gel, Hair color, Face cream, Fairness cream, Moisturizer/Body lotion, Talcum powder, Deodorant, Perfume, Face wash, Face cleansers, Toothpaste/powder, Tooth brush, Mouthwash, Hand-wash liquid soap, Hand sanitizer gel, Toilet paper

India Online Landscape Dataset (Information Coverage) Wearables - Jewelry, Watch, Readymade Shirts, T-shirts, Readymade India Online Landscape Dataset (Information Coverage) Wearables - Jewelry, Watch, Readymade Shirts, T-shirts, Readymade Trousers, Jeans, Readymade suit, Shoe, Innerwear Travel services - whether availed of any in last 3 months – air travel, train travel, bus travel, hotel stay, holiday package • Whether in next 6 months likely to finish education, change job, get married, or expect a birth in the house • Whether order Pizza for home delivery Personal Mobile Usage Behavior • Whether uses a mobile phone, No. of connections/SIMs used, Whether has landline phone at home For most used connection – type of connection technology, plan type (pre-paid/post-paid), Service provider name, Services subscribed to, Handset brand, Price of handset and features present on this most used handset Personal Media Usage • Whether use TV (including genre of channels watched), Whether use Radio, Newspaper and Magazines • Daily duration of usage during weekdays and weekend for each of the media used • Most watched TV channels by genre of channels, most read newspaper and magazines, most listened to radio channel

India Online Landscape Dataset (Information Coverage) Household’s Socio-Economic Profile • Family classification by lifecycle India Online Landscape Dataset (Information Coverage) Household’s Socio-Economic Profile • Family classification by lifecycle stage, Family size • Highest occupation and education level in the household, Neo-SEC Classification, CWE Occupation, CWE Education, Conventional SEC classification • Monthly Household Income (MHI), No. of earning members in the family, Average per capita household income, • Ownership status and size (carpet area) of house living in • Durables and Kitchen wear owned in the household - House, Car, Motorcycle, Scooter, Bicycle, B/W TV, Color TV, Home theater, TV Connection, Fridge, Washing Machine, Air Conditioner, Microwave, Music system, Portable music player, VCD/DVD player, Regular Camera, Digital Camera, Video Camera, PC/Laptop, Video Game Player, Inverter/UPS, Electric iron, Geyser, Water purifier, Food processor, Toaster, Sandwich maker, Electric chimney

India Online Landscape Dataset (Information Coverage) Net usage status and dynamics • Years of India Online Landscape Dataset (Information Coverage) Net usage status and dynamics • Years of experience in using the net, Place of access (home, place of work, cyber café, transit, choupal/gram panchayat) • Net usage details by the most preferred place of access – frequency of usage, duration of usage, speed of connection • Online (and offline) marketing stimulus responded to (banner ads, search ads, virals, contest, e-mailers, newsletters) • Popular languages of internet usage, most used websites for each of these languages • Social Media & Blogging - proportion of internet users reading, commenting and owning blogs, review products, use twitter, upload content online, etc. • Whether uses internet on mobile phone, type of access (WAP, Pre-installed applications, Browse directly, Push mail), internet activities undertaken on the mobile phone, reasons for not using internet on mobile where applicable Online shopping behavior (Only in ‘Online Travel’ and ‘Online Shopping’ Dataset) • Penetration of online shoppers (only search) and buyers (search and buy), Reasons for not buying online where applicable • Travel products bought and searched in last 1 year, search-to-buy ratios, frequency of buying, average monthly spends • Non-travel products bought and searched in last 1 year, search-to-buy ratios, frequency of buying, average monthly spends • Online payment modes used • Motivations of buying online and problems faced while buying online

India Online Landscape Dataset (Information Coverage) Popular online activities undertaken and most used websites India Online Landscape Dataset (Information Coverage) Popular online activities undertaken and most used websites • • Most used generic website/portal Whether undertake, and the most used website for each of the following online activities: Emailing Instant Messaging/Chatting Use Emailing on Mobile Follow Tweets Info Search (English) Location/Map Search Job Search Travel Search/Booking Real Estate Info Online Shopping (other than travel products) Search/Buy Books General News Business/Financial News Financial Info (rates, quotes, etc. ) Net Banking Online Share Trading PC to PC & PC to Phone based Net Telephony PC to Mobile messaging (SMS) Matrimonial Search Dating/Friendship Social Networking Sharing Pictures Sharing Videos Watch Videos Professional Networking Pay Bills Online Gaming Stream/Listen to Music Download Movies Cricket Content Cinema Content Non-cricket Sports Content Book Movie Tickets Download Mobile Content Educational Info Search Health & Lifestyle Info Online Education/Tutorials E-greetings Astrology Online Communities

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