Inc. Master of Business Leadership System and Coaching Platform Emp loye e En Business Leadersh ip Service lth Wea gage m ent Revenue & Profita bility Redu ced C haos Promotion s ral Customer Repeat and Refer Emotional Intelligence Wisdom Expertise Knowledge MBL System Bridges the Gap Between Current and Desired Results MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Get The Results You Really Want! Business Leadership and Organizational Development Wealth MBL is “The New MBA” Graduate Level Authentic Leadership, Emotional Intelligence, Organizational Change Better Results, Less Effort, More Fun Science & Wisdom Grow revenue and profitability year over year Get your existing clients to help you find new clients Raise employee engagement and reduce organizational chaos Provide better customer service and develop deeper client relationships Share a Vision that motivates employees to take the strategic actions that generate wealth Use the Master of Business Leadership system to increase your visibility and prepare you for promotion MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. The best companies are thriving not because of one leader’s charisma but because they cultivate leadership and emotional intelligence throughout the organization. Victims The Stages and Dynamics of Organizational Change Managers have employees, leaders have followers. Managers make widgets, leaders make change. The future belongs to the authentic leaders. Authentic Leaders Putting Together an Authentic Team Guarantees Success MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Creating Sustainable Organizational Change 1. Executives must be seen by fellow employees as change leaders through their actions. 2. Identify and develop the organization’s initial leadership group (20% employees) 3. Establish a shared passionate Vision that is communicated continually to everyone. 4. Create an action-results focus that moves the organization toward its shared Vision. 5. Empower the ‘business owners’ within the organization to deal with obstacles preventing progress. 6. Celebrating “Wins and Better Results” will help to silence those reluctant to embrace change. 7. Refuse to allow complacency to stop forward action toward the shared Vision. 8. Institutionalize these changes into the company’s cultural DNA, its hiring and promotional practices. Install caring as your organization’s cornerstone Without a customer you have no business A sense of urgency is essential MBL is “The New MBA” Culture always wins. Refuse to be surrounded by victims. | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. A Sense of Urgency is Essential Trying to maintain the status quo is both impossible and a mistake In the next 20 years we will experience the equivalent of 100 years of change and approximately 20, 000 years during this Century. According to renowned scientist and Presidential advisor Ray Kurzweil we are living in exponential times. We need to develop individuals and organizations willing to embrace rather than resist the inevitability of change. Everything has changed except human nature Are you or your organization behaving like a slowly boiling frog? (Hint: The answer is yes. ) We are much too complacent and we don’t even know it. John Kotter, Harvard Business School MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Dynamics of Organizational Change There always vanguards who embrace change and a rear guard that is unable to. 20 60 20 The Law of Diffusion of Innovation indicates that when approximately 20 -25% of the organization’s employees get involved in the organizational change a tipping point is passed and the ‘fence sitters’ begin to join in the change movement. The credibility of these early adopters has been found to play an important role. As more people begin to embrace the changes it becomes less risky for the ‘fence sitters’ and they begin to join the initial change leadership group. Facebook Example: Once a sufficient number of friends and colleagues were online, this group felt they had little choice. Converting these people (often against their short term wishes) is where Facebook's most recent 300 million users came from. The Water Line We also need to be aware of the negative energy and communications that some employees will encourage. These individuals will find it the hardest to embrace the new changes and may ultimately leave the organization. Mexican Crabs Culture Always Wins … Refuse to Surround Yourself with Victims MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Every Employee Must Act Like a Small Business Owner and Authentic Business Leader They Believe Customer r me sto -Cu ro We Believe Team I Believe You P 20 e. R P … Without customers you don’t have a business. tiv osi als rr efe Indifferent 60 No Referrals 20 Ant i-Cu Neg ativ stom er e. R efer rals Caring and 1 -On-1 Relationships Are Back! Employees are passionate about their work and embrace change Understand the need to connect with customers Actions inspire customers to want to come back and buy again Customers become raving fan advocates who tell their friends Employees neither over or under perform Customers may or may not come back and buy again Indifference is the reason 68% of current customers will not come back or refer their network of friends to your company Employees who are not engaged in their work, seeing it as just a job They fail to connect their salary and revenue to customer relationships Lack enthusiasm failing to demonstrate passion and energy Do not provide a compelling reason for customers to ever buy again For most of the past 75 -100 years companies have not cared much about their customers. Caring about customers and one-on-one relationships took a back seat to profitability and shareholder value. MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Hiring and Promoting Emotional Intelligence Apple is the world’s first trillion dollar company. They and a growing number of other companies such as Southwest Airlines, Google, Infosys, Disney and Fed Ex have proven that the path to superior business results is through the development of the emotional intelligence and authentic leadership within their organizations. Especially noticeable at senior executive levels, emotional intelligence capabilities have been shown to increase results by 85% more than IQ or technical expertise. Studies have shown it typically takes an IQ of 110 -120 to get an advanced degree like an MBA which focuses primarily on left brain cognitive abilities. There is a high selection pressure for IQ to enter the executive ranks within corporations and relatively little variation among those who are in those ranks. But there has been little or no selection pressure when it comes to emotional intelligence. And so there is a much wider range of EI variation among business executives. Superiority in these capabilities counts far more than IQ when it comes to leadership performance. Within companies actively engaged in organizational change emotional intelligence has become a key hiring and promotional consideration. * Primal Leadership, Realizing The Power of Emotional Intelligence by Daniel Goleman, Richard Boyatzis and Annie Mc. Kee MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Aligned and Engaged Employee Engine “Pistons” Vision Personal Fuel New Habits Vision Consensus = Wealth Creation People Support What They Create Vision Personal Fuel MBL is “The New MBA” … Motivation and engagement is about creating a consensus between the individual’s personal Vision and the Vision of the organization. | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Emotional Intelligence Benefits What’s behind our walls… MBL is “The New MBA” Awareness Calm Intuition Wisdom Courage Trust Loyalty Grace Respect Confidence Compassion Charisma Inspiration Hope Beauty More Fun Passion Balance Better Results Patience Energy Connectedness Kindness Play | © Copyright 2011 MBL Inc. All Rights Reserved
Inc. Master of Business Leadership Inc. www. Masterof. Business. Leadership. com MBL is “The New MBA” | © Copyright 2011 MBL Inc. All Rights Reserved
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