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In Demand Skills Team 5: Dee Ford & Matthew Mullins In Demand Skills Team 5: Dee Ford & Matthew Mullins

IT Career Challenges • • • Age Discrimination Market Downs Turns Sector Down Turns IT Career Challenges • • • Age Discrimination Market Downs Turns Sector Down Turns Diluted Employee Pool Market Job Churn Job Offshoring

In Demand Soft Skills • Active Learning – Understanding the implications of new information In Demand Soft Skills • Active Learning – Understanding the implications of new information for both current and future problem-solving and decisionmaking. • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

In Demand Soft Skills • Critical Thinking – Using logic and reasoning to identify In Demand Soft Skills • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

In Demand Soft Skills • Instructing – Teaching others how to do something. • In Demand Soft Skills • Instructing – Teaching others how to do something. • Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

In Demand Soft Skills • Oral Comprehension – The ability to listen to and In Demand Soft Skills • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words. • Oral Expression – The ability to communicate information and ideas in speaking so others will understand. • Written Comprehension – The ability to read and understand information and ideas presented in writing. • Written Expression – The ability to communicate information and ideas in writing so others will understand.

IT Career Tracks IT Career Tracks

Entry Level Positions • Computer Support Specialists – Technical support specialists – Help-desk technicians Entry Level Positions • Computer Support Specialists – Technical support specialists – Help-desk technicians – Customer Support Representatives • Projected to be among the fastest growing fields over the next decade • Median earnings of $36, 460 Alternative Positions • • Computer Operators Office Automation Technology Sales Computer Education

Training & Certification • Microsoft Office Specialist – Skills to use and troubleshoot Microsoft Training & Certification • Microsoft Office Specialist – Skills to use and troubleshoot Microsoft Office • Microsoft Certified Systems Administrator – Skills to successfully manage and troubleshoot system environments running on the Windows operating system. • Comp. TIA A+ – Broad based knowledge core hardware and operating system technologies • Comp. TIA i-Net+ – Foundational knowledge of Internet, Intranet and Extranet technologies

Entry Level Associations • Association of Computer Support Specialists, – 218 Huntington Rd. Bridgeport, Entry Level Associations • Association of Computer Support Specialists, – 218 Huntington Rd. Bridgeport, CT 06608 http: //www. acss. org • Association of Support Professionals – 66 Mt. Auburn St. Watertown, MA 02472.

IT Career Tracks IT Career Tracks

Administration Positions Systems Administration – Systems Administrator • UNIX Systems Administrator • 2000 Systems Administration Positions Systems Administration – Systems Administrator • UNIX Systems Administrator • 2000 Systems Administrator – Database Administrator • Oracle Administrator • DB 2 Administrator • Informix Administrator – Mail Administrator • Exchange Administrator • Sendmail Administrator – Storage Administrator Network Administration – – – Network Administrator Network Engineer LAN/WAN Administrator Optical Network Engineer Network Accreditation Engineer – Security Specialists Application Administration – Netbackup Administrator – Web. Sphere Administrator

In Demand Skills In Demand Skills

In Demand Skills In Demand Skills

In Demand Skills In Demand Skills

Training & Certification • Microsoft – Systems Engineers – Database Administrators • Sun – Training & Certification • Microsoft – Systems Engineers – Database Administrators • Sun – System Administrator – Network Administrator • BEA – Administrator • Oracle – Database Administrator – Data Warehouse Administrator • Cisco – Network Associate – Network Professional – Internetwork Expert

Administration Associations • Institute of Certification and Computing Professionals – 2350 East Devon Avenue, Administration Associations • Institute of Certification and Computing Professionals – 2350 East Devon Avenue, Suite 115 Des Plaines, IL 60018 -4610 http: //www. iccp. org • System Administrators Guild – 2560 Ninth Street, Suite 215 Berkeley, CA 94710 http: //sageweb. sage. org

IT Career Tracks IT Career Tracks

Development Positions • • • Programmer Analyst Web Developer Web Designer Web Programmer Software Development Positions • • • Programmer Analyst Web Developer Web Designer Web Programmer Software Engineer Software Developer • • • Developer Application Developer Programmer Java Developer Systems Analyst Database Programmer

In Demand Skills In Demand Skills

In Demand Skills In Demand Skills

Training & Certification • • Microsoft Certified Application Developers Oracle 9 i Java Developer Training & Certification • • Microsoft Certified Application Developers Oracle 9 i Java Developer Oracle 9 i Developer Sun Certified Programmer for the Java 2 Sun Certified Developer for the Java 2 Sun Certified Enterprise Architect for J 2 EE Macromedia Certified Professional

Developer Associations • Institute of Electrical and Electronics Engineers – 1730 Massachusetts Avenue, N. Developer Associations • Institute of Electrical and Electronics Engineers – 1730 Massachusetts Avenue, N. W. Washington, DC 20036 -1992 http: //www. computer. org • Association of Internet Professionals – 4790 Irvine Boulevard, Suite 105 -283 Irvine, CA 92620 http: //www. association. org

IT Career Tracks IT Career Tracks

Operations Positions • • • Operations Research Analysts Technical Writers Training Specialists Systems Analysts Operations Positions • • • Operations Research Analysts Technical Writers Training Specialists Systems Analysts Quality Assurance Analysts

Training & Certification • • • Comp. TIA Certified Technical Trainer Microsoft Certified Trainers Training & Certification • • • Comp. TIA Certified Technical Trainer Microsoft Certified Trainers Certified Software Quality Analyst Certified Software Test Engineer Robo. Help Certified Professional

IT Career Tracks IT Career Tracks

Entry Level Management • • • Senior Systems Administrator Senior Network Administrator Project Team Entry Level Management • • • Senior Systems Administrator Senior Network Administrator Project Team Leader IT Project Manager Web Project Manager Assistant Systems Manager

Training & Certification • • Comp. TIA IT Project+ Certified Associate in Project Management Training & Certification • • Comp. TIA IT Project+ Certified Associate in Project Management Professional Certificate of Added Qualification – http: //www. pmi. org

IT Career Tracks IT Career Tracks

Emerging Occupations • IT Security Specialist – GIAC Certified Security Expert http: //www. giac. Emerging Occupations • IT Security Specialist – GIAC Certified Security Expert http: //www. giac. org – Comp. TIA Security+ • Disaster Recovery Specialist – Certified Business Continuity Professional http: //www. drii. org – GIAC Certified Security Expert http: //www. giac. org