in Bulgaria Nikolay Vassilev Minister of State Administration

in Bulgaria Nikolay Vassilev Minister of State Administration and Administrative Reform

e. Government in Bulgaria - periods of development 1. Preparatory period– 2002 E-government strategy 2. Experimental period– 2003 / 2005 Pilot projects/Best practices 3. Period of the Dynamic development– Processes of e. Government implementation are foreseen; 2

Preparatory period - 2002 г. • “Strategy of the modernization of the State Administration– from the joining to the integration”, adopted with the Decision№ 465/ 2002 of the Council of Ministers • e. Government Strategy , adopted with the Decision№ 866/ 2002 г. of the Council of Ministers; • e. Government Action Plan 2004 - 2005 г. ; • Basic model for One stop shop, adopted with the Decision№ 878/ 2002 of the Council of Ministers; 3

Experimental period– 2003 / 2005 1. 2. 3. 4. Actions with the main directions as follows: Implementing the 20 indicative electronic services (defined by the European Commission) for the citizens and business; Development of the electronic services at the Central and Local level; Implementation of the electronic document and electronic signature in the work of the Administration; General purpose, basic (conceptual) and methodological projects; 4

Period of Dynamic development 1. European dimensions (especially for creating conditions for development of trans-borders services for citizens and business as common European market); 2. Business Process Re-engineering in the State Administration; 4. Development of multi-channel access for e-Services; 5. Prioritization of the system integration and interoperability; 6. Technical Modernization of the State Administration; 7. Education of administrative staff to use and implement IT 5

Vision Statement for e-Government in Bulgaria The Government of the Republic of Bulgaria will provide modern and efficient governance, while using the means of contemporary information technologies in order to meet the real needs of citizens and businesses at any time and any place. 6

Strategic goals • To provide modern, efficient, high-quality and accessible public services to the citizens through electronic means; • To expand the technological capabilities of citizens, to facilitate them in their daily lives and to involve them in the government decisionmaking process; • To create the optimal organizational capacity for the effective functioning of the State Administration according to the principles, rules and best practices of the European Union. 7

Framework of the Bulgarian e-Government • Strategic Framework – Strategy for Modernization of the State Administration – e-Government Strategy • Operational Framework – Action Plan for Modernization of the State Administration – Action Plan for e-Government Implementation 8

Electronic document exchange Decision of the Council of Ministers № 153/ 05. 06 2004 according to the Law for the electronic document and electronic signature It defines as follows the state bodies, which could not decline the receiving of electronic documents, signed with universal electronic signature 9

Business Process Re-engineering We have to re-engineer processes and procedures to use IT for increased efficiency 10

General technological rules 1. Interoperability and system integration; 2. “One stop shop” – delivery of e-services – services with added value; 3. Semantic compatibility and data integration; 4. General integration platform (Gateway, Middle Office); 5. Technological neutrality. 11

• Portal for e. Governemnt services egateway. government. bg • change of address registration • personal social insurance info • company social insurance info • actual status of companies • Information portal of Bulgarian institutions portal. government. bg • Portal of regional and municipal administrations – Stara Zagora egateway. sz. government. bg • birth certificate • State owned property certificate • complaints to police • construction permission • …many others 12

PROJECTS – good practices e. Government services portal egateway. government. bg General Tax Administration https: //www. taxadmin. minfin. bg/dds/ Ministry of Transport and Communications www. mtc. government. bg Employment Agency www. nsz. government. bg Information portal of Bulgarian institutions portal. government. bg Portal of the State Administration sadocs. government. bg 13

PROJECTS – good practices Euro integration portal eurosmac. government. bg Site of Gabrovo region www. gb. government. bg Portal of the regional and municipal administration – Stara Zagora egateway. sz. government. bg Site of Yambol region www. yambol. government. bg National library http: //www. nationallibrary. bg Site of the Varna region www. vn. government. bg Municipal site Stara Zagora city. starazagora. net Municipal site Dobrich dobrich. city. net 14

e-Service challenges • Standardized development and implementation of e-Service processes • Standardization and improvement of administrative services • • Standards for data exchange Standards for document encryption Standards for access to resources and services Quality standards 15

Financial challenges • State budget – coordination for more effective IT spending • Municipal budgets • Donor programs • Public private partnership – outsourcing and out tasking 16

Organizational and technological challenges • Focus on the needs of citizens and businesses • Changes in the organizational structure according to business processes • Technological independence • Standardization and quality management • Web-based solutions • Open standards for data exchange 17

e-Government projects with centralized management 1. 2. 3. 4. Integrated smart card Identification and authorization meta system e-Documents exchange between state bodies Government gateway payment engine 18

Monitoring Business attention to the administrative services delivered by Internet - January 2005 • • 22% increase the number of Internet user in communication with the state bodies; Rapidly increasing number of Internet users who receive information about administrative services from 7. 8% in 2004 to 24. 8% in 2005; Obstacles to the using of e. Services: • Problems related to the security and protection of personal information; • Price and requirements of the electronic signature 19

Economist Intelligence Unit (EIU) readiness rankings Country 2004 ranking 2003 ranking Denmark 1 2 UK 2 3 (tie) Austria 15 14 Ireland 16 15 Portugal 24 22 Estonia 26 n/a 27 (tie) 27 Hungary 30 29 Slovenia 31 n/a Latvia 34 n/a Poland 36 30 Lithuania 38 n/a Slovakia 39 (tie) 34 Bulgaria 42 40 Turkey 45 39 Romania 50 43 Czech Republic 20

Nikolay Vassilev Minister of State Administration and Administrative Reform 21