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Improving Your Transaction with Preventing Fires and Promoting Appliance Safety RWS Inspector Services Group Improving Your Transaction with Preventing Fires and Promoting Appliance Safety RWS Inspector Services Group www. recallchek. com 800 -544 -8156 1

Identifying Recalled Products Background ◦ Attachments to various Realtor Association standard purchase agreements recommends Identifying Recalled Products Background ◦ Attachments to various Realtor Association standard purchase agreements recommends checking products for any potential recalls Issue ◦ Identifying products through Consumer Products Safety Commission is difficult to impossible. (No way to rule out entirely, difficult to search an entire house full of appliances in a reasonable amount of time) Solution ◦ Recall. Chek 2

Contract Recommendation In California, Statewide Buyers & Sellers Advisory (SBSA ¶ 32) says ◦ Contract Recommendation In California, Statewide Buyers & Sellers Advisory (SBSA ¶ 32) says ◦ Government & manufacturers may issue or change recall notices or warnings at any time ◦ There is NO single, all-inclusive source of information on product recalls, defective products, or class actions ◦ Consumer Product Safety Commission (CPSC) maintains a website (www. CPSC. gov) ◦ Buyer is referred to website during the inspection contingency period (but rarely if ever visits) ◦ Similar standards are in place or under consideration in most states RWS Inspector Services Group 800 -544 -8156 3

 There’s not a single, all-inclusive source for Recall data… Until Now! Over 205 There’s not a single, all-inclusive source for Recall data… Until Now! Over 205 Million products in a database, going back to 1974, covering all major household systems & appliances do? How about the most advanced recall report ever created? RWS Inspector Services Group 800 -544 -8156 4

Why Does it Matter? RWS Inspector Services Group 800 -544 -8156 5 Why Does it Matter? RWS Inspector Services Group 800 -544 -8156 5

Recalled Consumer Product Basics Who Handles Recalled Products? Consumer Products, Appliances, Children’s Toys, Outdoor Recalled Consumer Product Basics Who Handles Recalled Products? Consumer Products, Appliances, Children’s Toys, Outdoor Equipment are all handled by the CPSC Motor Vehicles, Tires, Child Seats, Related equipment are all handled by the NHTSA Boats, Marine Equipment, Boat Safety Issues are all handled by The U. S. Coast Guard Pesticides, Fungicides, Rodenticides, Vehicle Emissions are all handled by the EPA Food, Medicine, and Cosmetics are handled by the FDA, CDC, USDA, and other government agencies. RWS Inspector Services Group 800 -544 -8156 6

Typical Recall Notice- CPSC Very seldom do they have anything to do with functionality Typical Recall Notice- CPSC Very seldom do they have anything to do with functionality 80%+ are fire hazards stemming from ◦ Improperly insulated wiring ◦ Overheating motors/relays ◦ Component failures you can't see RWS Inspector Services Group 800 -544 -8156 7

Report Content Nature of the Recall Where the product was sold How to remedy Report Content Nature of the Recall Where the product was sold How to remedy the defect How to get the item repaired/replaced free) (usually Manufacturer Contact details Business hours of the manufacturer RWS Inspector Services Group 800 -544 -8156 8

Recall. Chek Reports ◦ Delivered in 2 business days or less ◦ Summary What Recall. Chek Reports ◦ Delivered in 2 business days or less ◦ Summary What to do if you have a recalled appliance What to do if a manufacturer fails to respond Customer Support Line ◦ Open M-F, 8 am -5 pm, Eastern Standard Time Reports: Emailed directly to you! RWS Inspector Services Group 800 -544 -8156 9

Recall. Chek is Provided exclusively by Qualified Home Inspectors Order Recall. Chek Full Home Recall. Chek is Provided exclusively by Qualified Home Inspectors Order Recall. Chek Full Home Inspection) (Some Inspectors offer it for free with every ◦ When scheduling the inspection ◦ On-site, at the time of the inspection Inspector gathers data while at the house Information sent to Recall. Chek sends report directly to client and copied to home inspector Any questions the client has after the report is delivered can be directed to RWS. Offer – Copy – Send… That’s it! RWS Inspector Services Group 800 -544 -8156 10

Data Collected Make and model numbers for ◦ ◦ Air Handler Units, including furnaces Data Collected Make and model numbers for ◦ ◦ Air Handler Units, including furnaces Condensing Units Water Heaters Kitchen appliances Refrigerator Oven/Stove Built-in Microwave Dishwasher Trash Compactor Disposal Exhaust Fans Any other kitchen appliances with accessible model numbers ◦ Wall Units Furnaces Air Conditioners RWS Inspector Services Group 800 -544 -8156 11

Data Not Collected Inaccessible Model Numbers Recall. Chek does not change the scope of Data Not Collected Inaccessible Model Numbers Recall. Chek does not change the scope of the inspection. If it is not visible without removing the appliance or disassembling in any way, it is not within the scope of the inspection Model Numbers from Appliances more than 40 years old Recall. Chek databases go all the way back to 1974, the same standard as the CPSC. Serial Numbers, Manufacturing Dates, etc. Recall. Chek should take less than 5 minutes on-site during the course of a typical home inspection. RWS Inspector Services Group 800 -544 -8156 12

Sample Report Page 1 (reports range from 4 to 20 pages depending on number Sample Report Page 1 (reports range from 4 to 20 pages depending on number of recalls found) ◦ Customer Info ◦ Property Address ◦ Date of Inspection ◦ Inspection Company Logo and information (completely customizable) Inspector’s Contact Info Here

Sample Report Page 2 ◦ Terms & Conditions ◦ Inspection Company Logo and information Sample Report Page 2 ◦ Terms & Conditions ◦ Inspection Company Logo and information (completely customizable) Inspector’s Contact Info Here

Sample Report Page 3 ◦ General Safety Notices ◦ Safety notices are derived from Sample Report Page 3 ◦ General Safety Notices ◦ Safety notices are derived from information inspector submits and utilizes verbiage from the CPSC ◦ Exceptions and Guarantees specifically expressed to client

Sample Report Page 4 ◦ Appliances Itemized ◦ Any potential matches are represented as Sample Report Page 4 ◦ Appliances Itemized ◦ Any potential matches are represented as a percentage of match, along with recommendation ◦ 95% or greater matches should call manufacturer to confirm whether or not their appliance is part of a recall ◦ Support phone number at the bottom of each page in case the client has any questions

Sample Report Page 5 ◦ Each potential recalled appliance is accompanied with a detailed Sample Report Page 5 ◦ Each potential recalled appliance is accompanied with a detailed report as seen here, spanning 2 -5 pages each depending on the detail of information as submitted by the manufacturer to the CPSC ◦ 1 st page always includes Manufacturer & Model number, number of units sold, type of product, and the release number/date

Sample Report Page 6 ◦ Each potential recall includes phone numbers for the CPSC Sample Report Page 6 ◦ Each potential recall includes phone numbers for the CPSC (as well as their Media Contact line) and the designated hotline for the firm that recalled the appliance. Each report also includes what time the manufacturer’s office is open (at end of report) ◦ Reports include a description of the potential hazard, a summary of incidents reported, where the product was sold and for how much, as well as the detailed description as reported by the manufacturer to the CPSC

Sample Report Page 7 ◦ The last field for each potential recall is the Sample Report Page 7 ◦ The last field for each potential recall is the resolution. In this actual recall, the Maytag Corporation is offering a free in-home repair! ◦ Unlike warranty issues or class action settlements, safety recalls generally require the manufacturer to resolve the issue for free

Do you check appliances for potential recalls? RWS Inspector Services Group 800 -544 -8156 Do you check appliances for potential recalls? RWS Inspector Services Group 800 -544 -8156 20

[Inspection Company] is your RWS Inspector Services Group 800 -544 -8156 21 [Inspection Company] is your RWS Inspector Services Group 800 -544 -8156 21