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Improving Business Performance And Individual Capabilities; SCG-Paper Way Technical Development Committee SCG - Paper Improving Business Performance And Individual Capabilities; SCG-Paper Way Technical Development Committee SCG - Paper Knowledge Management May 24, 2007 [email protected] co. th 1

Agenda n Getting to know SCG – Paper n Scope and Responsibility of Technical Agenda n Getting to know SCG – Paper n Scope and Responsibility of Technical Information & Training Center n Business Environment n n HRD Mission & Strategies - Knowledge Management - People Management (Community of Practices) Demo e-learning, Explore PPB_KS [email protected] co. th 2

Agenda 1 Getting to know SCG-Paper 5. 00 min. chaweeww@cementhai. co. th 3 Agenda 1 Getting to know SCG-Paper 5. 00 min. [email protected] co. th 3

ภาพรวมของธรกจ กระดาษ จดจำหนา ย เคมภณฑ ซเมนต ผลตภณฑ กอสราง ธรกจอน ๆ chaweeww@cementhai. co. th 4 ภาพรวมของธรกจ กระดาษ จดจำหนา ย เคมภณฑ ซเมนต ผลตภณฑ กอสราง ธรกจอน ๆ [email protected] co. th 4

ธรกจ กระดาษและบรรจภณฑ ผลตภณฑ เยอและกระ ดาษพมพเข ยน -บรษทสยามฟอเรสทร จำกด -บรษทเยอกระดาษสยาม จำกด (มหาชน ) -บรษทสยามเซลลโลส จำกด ธรกจ กระดาษและบรรจภณฑ ผลตภณฑ เยอและกระ ดาษพมพเข ยน -บรษทสยามฟอเรสทร จำกด -บรษทเยอกระดาษสยาม จำกด (มหาชน ) -บรษทสยามเซลลโลส จำกด -บรษทฟนคซ พลพ แอนด เพเพอร จำกด (มหาชน ) -บรษทผลตภณฑกระดาษไทย จำกด. -บรษทกระดาษสหไทย จำกด (มหาชน ) ผลตภณฑก ระดาษอตสาห กรรม -บรษทสยามคราฟทอตสาหกรรม จำกด บรษทอตสาหกรรมกระดาษคราฟท ไทย จำกด บรษทกระดาษสหไทยอตสาหกรรม จำกด - United Pulp and Paper Co. , Inc. (ฟลปปนส ) - บรษทไทยเคนเปเปอร (มหาชน ) จำกด [email protected] co. th ผลตภณฑบ รรจภณฑ - บรษทกลมสยามบรรจภณฑ จำกด - บรษทสยามบรรจภณฑ จำกด บรษทสยามบรรจภณฑอตสาห กรรม จำกด บรษทสยามบรรจภณฑราชบร (1989) จำกด - บรษทสยามบรรจภณฑสงขลา (1994) จำกด 5 บรษทสยามบรรจภณฑชลบร (1995) จำกด

Agenda 2 Scope and Responsibility of Technical Information & Training Center 5. 00 min. Agenda 2 Scope and Responsibility of Technical Information & Training Center 5. 00 min. [email protected] co. th 6

Technical Information & Training Center ผจดการงานข อมล และฝกอบรมทางเท คโนโลย ฉววณณ วชชภานนท พฒนาและฝก อบรม ทางเทคโนโลย Technical Information & Training Center ผจดการงานข อมล และฝกอบรมทางเท คโนโลย ฉววณณ วชชภานนท พฒนาและฝก อบรม ทางเทคโนโลย ระบบและเทคโน โลย การเรยนร สงกดบรษทเยอกระดาษสยาม กอตง 1 มถนายน 2546 ศนยพฒนาผลตภณฑ บาน วาง จดการความร [email protected] co. th ขอมลบคคล และประเมนผล 7

นำนโยบายและแผนงานการพฒนาพนกงานขอ งคณะกรรมการพฒนาพนกงานดานเทคโนโลย Purpose of TITC การผลต ธรกจกระดาษ และบรรจภณฑ มาดำเนนการ เพอการพฒนาขดความสามารถของบคลากร ในสายการผลต เทคนค และวศวกรรม ใหสงขน นำนโยบายและแผนงานการพฒนาพนกงานขอ งคณะกรรมการพฒนาพนกงานดานเทคโนโลย Purpose of TITC การผลต ธรกจกระดาษ และบรรจภณฑ มาดำเนนการ เพอการพฒนาขดความสามารถของบคลากร ในสายการผลต เทคนค และวศวกรรม ใหสงขน สอดคลองกบเปาหมายธรกจ และทนตอการเปลยนแปลงทางดานเทคโนโลย การผลต ทงนเพอใหบคลากร มความเชยวชาญ ทำงานไดอยางมประสทธภาพ สามารถคดได วเคราะหเปน รวธทจะเรยนรตอไปได เพอการเรยนรตลอดชวต [email protected] co. th 8

Employees under supervision of Tech. Com No. Employees) no(. Function Manager Supervisor 1 Production Employees under supervision of Tech. Com No. Employees) no(. Function Manager Supervisor 1 Production 26 312 2 Supporting Production 26 322 3 Marketing & Sales 37 330 4 Purchasing 9 61 98 1, 025 TOTAL [email protected] co. th 9

Knowledge base of technical course Q 1 2006 Level Plan Q 1 Actual Q Knowledge base of technical course Q 1 2006 Level Plan Q 1 Actual Q 1 Plan Q 2 Accumulated Since 2003 - 2 - 14 Intermediate 24 18 6 49 (13)* Advance 21 9 12 13 Basic * Project Base [email protected] co. th As of Q 1/06 76 on-hand / 94 plan courses. 10

Technical Training Performance 2005 Level จำนวนหล กสตร จำนวนผเร ยน (May-days) จำนวนรน Basic 11 (3000) Technical Training Performance 2005 Level จำนวนหล กสตร จำนวนผเร ยน (May-days) จำนวนรน Basic 11 (3000) 630 74 รน (23 วน ( Intermediat e Advanced 9 341 1 18 11รน (18 วน ( 1รน (3 วน ( Special Seminar 9 314 9รน TOTAL 30 1303 [email protected] co. th (13 วน ( 43รน 11

1. พฒนาพนกงานและฝ กอบรม ทางเทคโนโลย TITC Services (Technical Training and Development) 1. Collect Construct and 1. พฒนาพนกงานและฝ กอบรม ทางเทคโนโลย TITC Services (Technical Training and Development) 1. Collect Construct and update Technical Training Roadmap 2. Formulate the Individual Development Plan 3. Training Delivery based on Technical Training Roadmap Compulsory Courses : Basic, Intermediate, Advance Level Special Courses: Joint program with Supplier Research Center and Academic Sectors. 4. Facilitate ) Constructionism Learning Program( CLP Operator CLP Engineer CLP Supervisor 5. Encourage learning Community ( CLP Networks) [email protected] co. th 12

2. ระบบและเทคโนโลย TITC Services การเรยนร (Learning System & Technology) 1. E-learning Administration Course ware, 2. ระบบและเทคโนโลย TITC Services การเรยนร (Learning System & Technology) 1. E-learning Administration Course ware, Monitoring, Reporting and Stimulating learners to learn. 2. Acquire training materials both inside and outside PPB 3. Computer Center for learning system Courses - Micro world , computer based trainings, E-library - Digital Course Development for lecturers - Virtual Seminar via VDO Conference. [email protected] co. th 13

3. จดการความร TITC Services (Knowledge Management) 1. Capture, Disseminate and store Knowledge via Aculearning, 3. จดการความร TITC Services (Knowledge Management) 1. Capture, Disseminate and store Knowledge via Aculearning, Knowledge base software (PPB_KS) 2 Organize the events for Members in COP’s, and Capture, Edit knowledge in the PPB’s knowledge Base. 3 ISO Standard Center 4 E-library, and technical information services 5 Encourage knowledge creation and make activities known to public. [email protected] co. th 14

4. ฐานขอมลและการปร ะเมนผล TITC Services (HRIS-Evaluation) 1. Upgrade technical courses by measuring and monitoring 4. ฐานขอมลและการปร ะเมนผล TITC Services (HRIS-Evaluation) 1. Upgrade technical courses by measuring and monitoring 3. 1 Post Training Reactions to all training factors 3. 2 Results testing from Pre-test and Post -Test 3. 3 On-site Post Training Analysis - Knowledge/Skill/ Attitude Enrichment Knowledge Application Business Impacts 2. Regularly Update learner-learning results in e-hr and notify the results to managers. 3. Training Tax Claims [email protected] co. th 15

Agenda 3 Business Environment n Go Regional n Customer Satisfaction (Q C D) n Agenda 3 Business Environment n Go Regional n Customer Satisfaction (Q C D) n Create innovative organization Assertive, Risk-taking, Eager to learn, openminded, Think out of the box n Sustainable Development [email protected] co. th 16

Agenda 4 HRD – Philosophy HRD – Mission & Strategies - KM - People Agenda 4 HRD – Philosophy HRD – Mission & Strategies - KM - People Management ( Community of Practices) ( Constructionism Learning Program) [email protected] co. th 17

HRD - Philosophy By virtue of SCG’s philosophy “Belief in the Value of the HRD - Philosophy By virtue of SCG’s philosophy “Belief in the Value of the Individual ”, we adhere to building integrity and continuously raising employee competency with diverse range of human resource approaches, thus enabling them to confront ever-changing business environment. ” No matter how different culture and context they are, SCG identity shall be planted in every employee without ignoring local value and learning environment. . [email protected] co. th 18

HRD-Mission 1. Build and Retain employees in the essential competencies of each specific function HRD-Mission 1. Build and Retain employees in the essential competencies of each specific function for their effective performance. 2. Create system and process for capturing, storing and disseminating up-to-date knowledge, essential competency to leverage organizational knowledge and innovation. 3. Promote knowledge sharing-culture and a climate of continuous learning and improvement. 4. Increase speed learning aligning with Corporate Training Center with multiple approaches. [email protected] co. th 19

 HR Development - Dimension In any business environment, an employee should be developed HR Development - Dimension In any business environment, an employee should be developed in four dimensions in order to n Be professional in their functions (Functional skill. ( n Enhance business Mastery and be able to manage people and work Functional Skill ) n IT Application Managerial Skill( Pin point area of improvement and raising productivity (TPM Tool, PI Concept, etc. Problem-solving Tools, Innovation Tools etc(. n Productivity Improvement Exploit Information Technology [email protected] co. th for winning Managerial Skill 20

Marketing Competencies chaweeww@cementhai. co. th 21 Marketing Competencies [email protected] co. th 21

Logictic Sourcing Domestic / Inter Procurement Product Knowledge Purchasing Process International Trade Business Knowledge Logictic Sourcing Domestic / Inter Procurement Product Knowledge Purchasing Process International Trade Business Knowledge Supply Chain Management Logistic Management Inventory Management ภาษและสญญาเกยวกบการซอขาย English Proficiency IT Proficiency Fo un da tio n Fo cu s : A re as of E xp e rti s e Su cc es sfu l E xe cu tio n Procurement Competencies Warehouse Networking. Analytical Thinking & Problem Solving Negotiation Skill Integrity Effective Communication Daily Management Service Orientation [email protected] co. th 22

l E xe cu tio n HR Competencies es sfu 1. Business Partner Su l E xe cu tio n HR Competencies es sfu 1. Business Partner Su cc 2. Administrative Expert e 3. Champion for Employee Fo un da tio n Fo cu s : A re as o f E xp e rti s 4. Change Agent สรรหา พฒนาและฝกอบรม Organization Development ระบบ / คาจาง ระเบยบ / สวสดการ Interpersonal Business Personality ปฏบตงานบคคล ๏ Personal Mastery ๏ Networking ๏ Business Knowledge Leadership แรงงานสมพนธ / ชมชนสมพนธ ๏ Innovation ๏ ๏ Consulting Skill Solving ๏ Business Mastery ๏ Problem Management ๏ Change ๏ Communication Skill ๏ Integrity & Fairness ๏ Strategic Thinking ๏ Accountability ๏ Persuasiveness ๏ Quality of service [email protected] co. th ๏ Proactive Applicability 23 ๏ Broaden HR Concept. Assertiveness ๏

Fo un da tio n Fo cu s : A re as of E Fo un da tio n Fo cu s : A re as of E xp e rti s e Su cc es sfu l E xe cu tio n Production Competencies Productivity Improvement Cost Reduction Systematic Thinking Green Productivity Pulping Forestation Paper Making Paper Recycling Coating Product Application Box Making Engineering Statistical & Decision Making Energy / Environment Communication Innovation Team Building Planning Reading & Interpret Data Directing Analytical Thinking Controlling [email protected] co. th Problem Solving Safety Mgt. Integrity High EQ Leadership Tenacity 24 BACK

HRD-IP goals n n Goal no. 1 Create Competency based management Goal no. 2. HRD-IP goals n n Goal no. 1 Create Competency based management Goal no. 2. SCG Group-wide Learning [email protected] co. th 25

Strategies of HRD n n Knowledge Management People Management Fast learning , Sharing learning Strategies of HRD n n Knowledge Management People Management Fast learning , Sharing learning for Productivity [email protected] co. th 26

Topics . 1 Definition . 2 Why KM? 3. Our KM Journey Phase I Topics . 1 Definition . 2 Why KM? 3. Our KM Journey Phase I (From Individual to Corporate Assets) • • PPB_KS Background & Story PPB_KS Committee & Implementation Phase II (Building Knowledge Sharing culture) • • • Creating the COP’s Promotional Program Highlights of the PPB_KS [email protected] co. th 27

การหาความรมา LO ใชความรของเรา เองทงหมด องคกรการรบร สรางนวตกรรม ผสมผสาน หาความรภายนอก ภายใตบรบทขององคกร สรางใหมตอยอด องคกรการเรยนร เสร ม chaweeww@cementhai. การหาความรมา LO ใชความรของเรา เองทงหมด องคกรการรบร สรางนวตกรรม ผสมผสาน หาความรภายนอก ภายใตบรบทขององคกร สรางใหมตอยอด องคกรการเรยนร เสร ม [email protected] co. th รบถายทอดเทคโนโลย จากภายนอก องคกรเสพย ความร ซอ 28

ความรภายใน ยง บเค บ เทย ะด กร วด อย เพ วจ ยป แป ลง ความรภายใน ยง บเค บ เทย ะด กร วด อย เพ วจ ยป แป ลง รบปร สร งเป างต ลย อย น อด วงจรความรทไมรจบ Internet ความรสรางใหมพ ฒนา ตอยอด เขาถงความรโลก [email protected] co. th ฐานขอม ลวชาการ และสทธ บตร สมมนาภา ความรภายนอก รจกเลอกใช 29

Knowledge Management a useful definition The systematic process of creating, maintaining and nurturing an Knowledge Management a useful definition The systematic process of creating, maintaining and nurturing an organization to make the best use of knowledge to create business value and generate competitive advantage. [email protected] co. th 30

Knowledge Management n Data – Information - Knowledge. n The best knowledge is rare. Knowledge Management n Data – Information - Knowledge. n The best knowledge is rare. n n Right people, right Knowledge, right time Organizational memory. [email protected] co. th 31

n n Data are facts, numbers or individual entities without context or purpose. Information n n Data are facts, numbers or individual entities without context or purpose. Information is data that has been organized into a meaningful context (to aid decision making). (Meeker, Joseph, “What is Wisdom”, LANDSCAPE, Vol. 25, No. 1, Jan 1981. ) [email protected] co. th 32

n n Knowledge is the human capacity (potential & actual ability) to take effective n n Knowledge is the human capacity (potential & actual ability) to take effective action in varied and uncertain situations. Wisdom is a state of the human mind characterized by profound understanding and deep insight. It is often, but not necessarily, accompanied by extensive formal knowledge. (Meeker, Joseph, “What is Wisdom”, LANDSCAPE, Vol. 25, No. 1, Jan 1981. ) [email protected] co. th 33

ยากทหนง ความรชดเจนยาก ตความ วเคราะห ประมวล แยกสวน ผดพลาด ขอมล Data บรรยาย ปรมาณ เกยวกบส งใดสงห นง ยากทหนง ความรชดเจนยาก ตความ วเคราะห ประมวล แยกสวน ผดพลาด ขอมล Data บรรยาย ปรมาณ เกยวกบส งใดสงห นง เหตการณใ ด Tacit Explicit เปรยบเทยบ ตรวจสอบ ผลกระทบ เชอมโยง ความรอน สารสนเทศ Information ผลสรป ยอสวนจาก ขอมล ความร Knowledge Know what - รเชงขอเทจจรง ระดบคนจบใหม Know how - รเชอมโยงกบโลกควา มเปนจรง Know why - [email protected] co. th รเชอมโยงเหตผลกบ เรองราวตางๆ 34 ประสบการณการแกปญห

ตวอยาง ความรชดเจนยาก เปรยบเทยบ ตรวจสอบ ผลกระทบ เชอมโยง ความรอน ตความ วเคราะห ประมวล แยกสวน ผดพลาด สารสนเทศ ขอมล ตวอยาง ความรชดเจนยาก เปรยบเทยบ ตรวจสอบ ผลกระทบ เชอมโยง ความรอน ตความ วเคราะห ประมวล แยกสวน ผดพลาด สารสนเทศ ขอมล Data ผชาย Temp 40 C, Pulse, 85/min ฤดฝน 75, Information เปนไข Temp>37 C Tachycardia pulp>80/min สงอาย เสยงสง [email protected] co. th ความร Knowledge เปนหวด อนตราย ตองนำสงโ รงพยาบาลดว น 35

System Model for managing Knowledge Acquisition Application & Validation Creation Knowledge Transfer & Dissemination System Model for managing Knowledge Acquisition Application & Validation Creation Knowledge Transfer & Dissemination Storage Analysis & Data Mining [email protected] co. th Based on Michael J. Marquardt’s Model 36

Knowledge can take many forms… • Concepts, methodologies • • • Facts, beliefs, truths Knowledge can take many forms… • Concepts, methodologies • • • Facts, beliefs, truths & laws Know what, Know how, Know why Judgments & expectations, insights Relationships, leverage points Intuition & feelings Meaning and sense making [email protected] co. th 37

Good things about Knowledge • The foundation of the enterprise • Grows with use Good things about Knowledge • The foundation of the enterprise • Grows with use • Increases when shared • Primary source of value • Only solution to understanding complexity [email protected] co. th 38

Bad things about Knowledge n Usually exists in the minds of individuals n Hidden Bad things about Knowledge n Usually exists in the minds of individuals n Hidden in some forgotten report n n “Knowledge is Power” – encourages Knowledge Hoarding Leaves the organization with the employee [email protected] co. th 39

KM versus Data Management? n Data / information management • Processing large volumes of KM versus Data Management? n Data / information management • Processing large volumes of facts with little human interaction • Puts data into organized frameworks n Knowledge Management • Requires human interaction – material must be organized to facilitate human access to it. • KM provides links between organized frameworks. [email protected] co. th 40

Definitions are great, but… WHAT IS… Knowledge Management? Intellectual Property Communities of Practice Teaming Definitions are great, but… WHAT IS… Knowledge Management? Intellectual Property Communities of Practice Teaming – Particularly Cross-Functional Teams Facilitation, Groupware, etc. Subject Matter Expert Identification and Use Knowledge Capture Processes Knowledge Brokering Lessons Learned, Best Practices, Proven Practice Use Knowledge Engineering, Taxonomies, Library Science, Mapping Strategic Planning Processes & Reengineering of Such When Appropriate Workflow, Data Warehousing, Secure Messaging Change Agent Story Telling, Peer-to-Peer, Mentor Programs 41 [email protected] co. th

Knowledge Workers n n n Dominant group of workers in the 21 st century. Knowledge Workers n n n Dominant group of workers in the 21 st century. Specialists with job-specific skills. Have significant formal education or formal training. Are self-directed learners Require multiple, continuous learning opportunities to maintain their specialized knowledge [email protected] co. th 42

Knowledge Management Concept create/leverage access/validate เขาถง ความรเ วบรวม/จดเกบ ดนชด store สราง /ยกระดบ /ตความ Explicit Knowledge Management Concept create/leverage access/validate เขาถง ความรเ วบรวม/จดเกบ ดนชด store สราง /ยกระดบ /ตความ Explicit ความร ซอนเร เรยนรรวมกน capture น & learn นำไปปรบใช apply/utilize Knowledge เรยนร Tacit care & share Knowledge /ยกระดบ เนน “ 2 T’s” Tool & Technology มใจ /แบงปน เนน “ 2 P’s” Process & [email protected] co. th 43

Evolution of learning chaweeww@cementhai. co. th 44 Evolution of learning [email protected] co. th 44

Why KM? What we want to achieve Nobody in an organization knows what the Why KM? What we want to achieve Nobody in an organization knows what the total organization knows I know ME I know who to ask My NETWORK Company level I don’t know Who to ask Group level We want to enable our staff to come closer to what we know as a company to improve company performance, and learn from that. [email protected] co. th 45

What computer knows, what people knows I only know what I know when I What computer knows, what people knows I only know what I know when I am asked. I can write down 1 -2 % of what I know. What I know rd oa PB P W & KS _ bb e What I publish COMPANY KNOWLEDGE [email protected] co. th 46

Phase I 2003 The start of a KM Journey From individual to corporate Assets Phase I 2003 The start of a KM Journey From individual to corporate Assets Set up Structure/Process/Platform [email protected] co. th 47

Focus on Professionalism & Business Mastery PPB HRD Technical Committee Management Committee Mkt. & Focus on Professionalism & Business Mastery PPB HRD Technical Committee Management Committee Mkt. & Procurement Committee Technical Training KM (PPB_KS) [email protected] co. th 48

Scientist and Engineer-Managers from Main Business Process Join the Mission ! Technical Development Committee Scientist and Engineer-Managers from Main Business Process Join the Mission ! Technical Development Committee MD: Chairman Forestry Mgr. >2 Pulping Mgr. >2 Paper Mgr. >2 Packaging Mgr. >2 [email protected] co. th PPB’s Main Business Process 49

From BP to Technical & KM Road - Maps Forestry Pulping Paper Packaging K-Identification From BP to Technical & KM Road - Maps Forestry Pulping Paper Packaging K-Identification Forestry Plantation Environ ment Pulping Bleaching Paper recycling Surface Coating Paper & Product Converting Application Boxmaking Industry Benchmark Engineering Statistical Tools [email protected] co. th 50

 . 2 Paper Recycling Foundation of the Technical Training Roadmap & Knowledge Map . 2 Paper Recycling Foundation of the Technical Training Roadmap & Knowledge Map (PR( . 3 Paper & Converting (PC( Basic 101 . 4 Coating/Surface Intermediate 201 Advance 301 (CO( . 5 Product Application (PA(. 6 Box-making (BO( Technical Excellence Map . 7 Environmental Management (EV( . 8 Engineering (EN( . 9 Energy (EG( . 10 Industry [email protected] co. th 51

K- Map chaweeww@cementhai. co. th 52 K- Map [email protected] co. th 52

Two Important Roles of Technical Training Members Technical Training KM (PPB_KS ) Title Course Two Important Roles of Technical Training Members Technical Training KM (PPB_KS ) Title Course Director Champion Do Training Roadmap Site Map Basic/Intermediate Advance Level General Knowledge T 1, T 2, R People Lecturers Learners Assoc. Champion Site Admin Mentors, Members Method Capture knowledge & share to learners in class. Capture knowledge & share to members In the PPB_KS. TITC Corporate Training Technical Site Admin. [email protected] co. th 53

 PPB_KS Story chaweeww@cementhai. co. th 54 PPB_KS Story [email protected] co. th 54

PPB_KS at A Glance Start: April 30, 2004 KM Program: Quick Place Team Learning PPB_KS at A Glance Start: April 30, 2004 KM Program: Quick Place Team Learning of IBM ( personalized web portal /collaboration/security/search) Investment: 1. 56 MB Users: 700 licenses ( Supervisor 4 – MGR. Level) 3 types of users : general users, registered users, compulsory Location: 2 Servers/ Bang Sue, Ban Pong Service Area: PPB Group of Companies URL: ksbs 1/ppb_kss, ksbp 1/ppb_ksp Responsible Function: [email protected] co. th Technical Information and Training Center (Under Supervision and Direction of Technical Committee) 55

Objectives for Creating PPB_KS n n To be an on-line center of Pulp and Objectives for Creating PPB_KS n n To be an on-line center of Pulp and Paper technical knowledge; training materials, standards, patents and best practices from both inside and outside sources; To systematically store wide spread technical knowledge into the same portal for easy access and enhance the knowledge sharing; To capture the tacit knowledge and disseminate the employees wisdom in business for enhancing the learning organization and competitiveness; To provide the virtual space for business to use IT to share their knowledge among the members via Co. P’s. [email protected] co. th 56

Technical Knowledge Management Process Module Champion Team Knowledge Update External K-capture Modules: K- Selection Technical Knowledge Management Process Module Champion Team Knowledge Update External K-capture Modules: K- Selection XMR K-Storage Knowledge Database Technical Marketing Module Community etc. Knowledge Retrieval K-capture External USERS Community K-Apply K-Sharing [email protected] co. th Mentors 57

chaweeww@cementhai. co. th 58 [email protected] co. th 58

 Structure of PPB_KS Committee chaweeww@cementhai. co. th 59 Structure of PPB_KS Committee [email protected] co. th 59

Organization of the PPB_KS Champion Mentor Associate Champion Member S B_K P al P Organization of the PPB_KS Champion Mentor Associate Champion Member S B_K P al P 2004 c hni arch sso. ec e T in M , 42 A ntors h T rted ions 0 Me Sta hamp n. 16 i C 11 e Adm it 4 S 3 Site Administration Technical Site Administration (Technical Information &Training Center) [email protected] co. th 60

Responsibilities-Champion d inte 11) o App sition o by p ( Associate Champion Member Responsibilities-Champion d inte 11) o App sition o by p ( Associate Champion Member Mentor Site Administration • Foster knowledge creation from internal & outside sources and validate right and quality information before storing in the site. • Promote members sharing knowledge in the site. • Authorize membership according to the security codes. • Terminate membership for prevention of site violation and security of information. • Manage the site compliant to the PPB_KS Technical Excellence’s regulations. [email protected] co. th 61

Responsibilities-Associate Champion ed oint n 42) App sitio o by p Associate Champion Member Responsibilities-Associate Champion ed oint n 42) App sitio o by p Associate Champion Member ( Mentor Site Administration • Manage, coordinate and act as an assistant of champion to promote members sharing knowledge in the site. . • Join the mission of knowledge – verification before storing in the knowledge base. [email protected] co. th 62

Responsibilities - Mentors Champion by ted on i Inv mpi ) a Ch imited Responsibilities - Mentors Champion by ted on i Inv mpi ) a Ch imited l (un Associate Champion Member Mentor Site Administration • Answer the questions in the community’s site in the area of his/her own specialization and skills with active response. • Recommend sources of knowledge for extensive study. • Encourage questioning and answering information in the site. [email protected] co. th 63

Mentors in Each Module Numbe r Supervisor Manager Industry 5 - 5 Plantation & Mentors in Each Module Numbe r Supervisor Manager Industry 5 - 5 Plantation & Pulping 21 21 - Paper Recycling Plant 7 2 5 Paper Making & Converting 10 4 6 Coating & Surface Treatment 11 5 6 Box - Making 49 35 14 Product Application 20 14 6 Environment 6 - 6 Energy 13 11 2 11 8 3 7 3 4 Engineering Statistic Tools Level [email protected] co. th 64

Responsibilities – Site Administration Champion y d b (36) e lect pion Se m Responsibilities – Site Administration Champion y d b (36) e lect pion Se m a Ch Associate Champion Member Mentor Site Administration • Create and Manage rooms compliant to the PPB_KS Technical Excellence’s Regulations. • Ensure knowledge security (assign the role base) • Communicate news, events and screen information posted on site for champion team. [email protected] co. th 65

Responsibilities – Members Champion to nd y ya ppl ved b A ro n Responsibilities – Members Champion to nd y ya ppl ved b A ro n app mpio ) a Ch imited l (Un Associate Champion Member Mentor Site Administration • Add opinion, publish and share their own information with others in the community. • Participate the promotional plan of site occasionally. [email protected] co. th 66

Responsibilities – Technical Site Admin. al tion za ani n (1) Org ctio Fun Responsibilities – Technical Site Admin. al tion za ani n (1) Org ctio Fun Technical Site Administration (Technical Information &Training Center) • Protect all sites from system breakdown; virus protection, • Manage, allocate and measure the use of server area of each site. • Ensure knowledge security by assigning the passwords in the system • Communicate news, common rules and link all sites via Site Admin Site or champion -meetings. • Provide compulsory courses of PPB_KS to all people in the Knowledge System • Develop the system for maximizing the use of knowledge system. [email protected] co. th 67

PPB_KS Concerns 1. Reliability of Information and Knowledge for Business 2. Security of Information PPB_KS Concerns 1. Reliability of Information and Knowledge for Business 2. Security of Information and Knowledge Shared 3. Systematic Storage and Fast Retrieve of Knowledge 4. Reliability of Servers 5. Knowledge Sharing Culture [email protected] co. th 68

1. Get Started 2. Infrastructural 3. KS Analysis Evaluation Design 4. Launch KS Initiatives 1. Get Started 2. Infrastructural 3. KS Analysis Evaluation Design 4. Launch KS Initiatives Stages of PPB_KS Implementation [email protected] co. th 69

1. Get Started 1. 1 April - July. 2003 Learn from other experiences; AIS, 1. Get Started 1. 1 April - July. 2003 Learn from other experiences; AIS, SCG KM, CCC Accenture; 1. 2. Create a clear, tangible picture of the benefits of KM. (Corporate Asset of Technology) for budgeting; 1. 3 Find out what KM possibilities are available with existing information technology with IT PPB taskforce; 1. 4 Discussion with IT suppliers and Select. [email protected] co. th 70

 2. Infrastructural Evaluation 2. 1 July-October 2004 Understand all PPB’ s existing networks: 2. Infrastructural Evaluation 2. 1 July-October 2004 Understand all PPB’ s existing networks: internet, intranet (what has already been in place) 2. 2 Understand the limitations of KM tools and Identifying existing gaps. [email protected] co. th 71

 3. KS Analysis Design October- March 2004 3. 1 Approach: Establish a clear 3. KS Analysis Design October- March 2004 3. 1 Approach: Establish a clear definition of overall system, organization, Co. P’s, knowledge map of each module. 3. 2 Culture: Site Admin. / Key personnel Trainings. 3. 2 Pioneer: Select pilot module to show demonstrable, relevant results. ( Coating Module) 3. 3 Development: Methodologies that can replicated, type of Data and Security, measurement. [email protected] co. th 72

4. Launch KS Initiatives March 30 2004 - 1. PPB_KS Roll Out; 2. Training 4. Launch KS Initiatives March 30 2004 - 1. PPB_KS Roll Out; 2. Training all users 3. Manuals for users/site administration. 4. Exhibitions at site 5. Call Center 6. Bi- weekly measurement of knowledge shared and real time - no. of visitors in each module. 7. Quarterly measurement of Knowledge Inventories. [email protected] co. th 73

PPB_KS Road Innovation Valued Knowledge JIT Knowledge Differentiate Leverage onwards Knowledge Inventories Enable 2005 PPB_KS Road Innovation Valued Knowledge JIT Knowledge Differentiate Leverage onwards Knowledge Inventories Enable 2005 - 06 Stage Use 2004 - 05 [email protected] co. th 74

Phase 2 2003 Pooling the Organization Knowledge COP’s and Promotional Plan chaweeww@cementhai. co. th Phase 2 2003 Pooling the Organization Knowledge COP’s and Promotional Plan [email protected] co. th 75

Creating The COPs n n Identify users with the same work principles and functions Creating The COPs n n Identify users with the same work principles and functions (compulsory group users; ) to be approved by Module Management; Create common interests, daily work issues as set up questions; Creating Social Activities for knowledge creations and sharing; Creating Web Board/notifying mail. [email protected] co. th 76

PPB-COP’s Module COP’s Names Industry Purchasing Marketing Plan Engineering Plantation & Pulping Plantation Pulping PPB-COP’s Module COP’s Names Industry Purchasing Marketing Plan Engineering Plantation & Pulping Plantation Pulping & Bleaching & Pulping Drying Chemical Recovery Paper Recycling Plant Paper Making & Converting Paper-making for Kraft Paper making for Printing & Writing Paper Coating & Surface Treatment Box-Making Corrugator Converting Production Planning Maintenance Marketing Production Design Logistics Product Application Lab & QA Printing Paper Publishing Paper Environment Energy Boiler & Turbine Generator Engineering & Maintenance Statistical & Decision Making Tools Trouble Shooting [email protected] co. th Statistical tools for 5 specific functions 77

Mentors In Charge of the COP’s chaweeww@cementhai. co. th 78 Mentors In Charge of the COP’s [email protected] co. th 78

Mentor’s Profile : Achievement & Experiences chaweeww@cementhai. co. th 79 Mentor’s Profile : Achievement & Experiences [email protected] co. th 79

Promotion of The COPs n n Rewarding both monetary and recognitions (Gift Voucher) Attend Promotion of The COPs n n Rewarding both monetary and recognitions (Gift Voucher) Attend the technical Symposium; Observation tour; Free luncheon Group Forum, meeting the mentors and champions. [email protected] co. th 80

Agenda 5 Explore PPB_KS Explore E-learning chaweeww@cementhai. co. th 81 Agenda 5 Explore PPB_KS Explore E-learning [email protected] co. th 81

 Explore the PPB_KS chaweeww@cementhai. co. th 82 Explore the PPB_KS [email protected] co. th 82

Components of PPB _KS em st Sy nt re pa ns ra T A Components of PPB _KS em st Sy nt re pa ns ra T A Enterprise Division Connected Collaboration Teams Individual Islands of Productivity [email protected] co. th 83

How to connect to the PPB_KS Banpong Bangsue 1. Internet Explorer 2. Select the How to connect to the PPB_KS Banpong Bangsue 1. Internet Explorer 2. Select the server nearby - Bang Sue: KSBS 1/PPB_KSS - Bang Pong KSBP 1/PPB_KSP [email protected] co. th 84

http: //tcbsn 1/ks/web 1. html chaweeww@cementhai. co. th 85 http: //tcbsn 1/ks/web 1. html [email protected] co. th 85

chaweeww@cementhai. co. th 86 [email protected] co. th 86

 NEWS Center Central Site Technical Excellence Management Excellence Link Page to 11 Technical NEWS Center Central Site Technical Excellence Management Excellence Link Page to 11 Technical Module ) ( Contemporary Management Concepts( Management Report Productivity Improvement )XMR ) ( QC. Problem 87 [email protected] co. th solving Files(

PPB KS – Technical Excellence chaweeww@cementhai. co. th 88 PPB KS – Technical Excellence [email protected] co. th 88

PPB KS – Technical Excellence Industry - Technology Outlook - Customer Profile - Pulp PPB KS – Technical Excellence Industry - Technology Outlook - Customer Profile - Pulp and Paper Manufacturers - Supplier ‘s Profile [email protected] co. th 89

PPB KS – Technical Excellence Plantation & Pu - Plant Propagation - Wood Harvesting PPB KS – Technical Excellence Plantation & Pu - Plant Propagation - Wood Harvesting - Non-wood Pulping - Non-wood Acquisition - Chemical Pulping - Semi-Chemical Pulping - Pulp Quality and Testing - Chemical Recovery [email protected] co. th 90

PPB KS – Technical Excellence Paper Recyclin - Unit Operation and Equipment - Quality PPB KS – Technical Excellence Paper Recyclin - Unit Operation and Equipment - Quality Control and Efficiency Test - Chemical Used in Paper Recycling - Waste Disposal [email protected] co. th 91

PPB KS – Technical Excellence Paper Making & Co - Papermaking Chemicals - Stock PPB KS – Technical Excellence Paper Making & Co - Papermaking Chemicals - Stock Preparation - Stock Approach & Wet End - Dry End - Finishing & Converting - Papermachine Auxiliaries - Process Control - Papermachine Configuration [email protected] co. th 92

PPB KS – Technical Excellence Coating and Surface - Coating Chemicals - Coating Formulation PPB KS – Technical Excellence Coating and Surface - Coating Chemicals - Coating Formulation - Color Kitchen - On Machine Treatment - Coater Machine - Coating Operation and Control - Supercalendering - Rewinding - Sheet Quality and Measurement [email protected] co. th 93

PPB KS – Technical Excellence Box - Makin - Production Planning - Corrugotor - PPB KS – Technical Excellence Box - Makin - Production Planning - Corrugotor - Converting - Maintenance [email protected] co. th 94

PPB KS – Technical Excellence Product App - Printing & Writing Paper - Industrial PPB KS – Technical Excellence Product App - Printing & Writing Paper - Industrial Paper - Packaging & Container - Product Performance & Properties - Printing Technology [email protected] co. th 95

PPB KS – Technical Excellence Environm - Waste Water Treatment - Air Emission - PPB KS – Technical Excellence Environm - Waste Water Treatment - Air Emission - Solids Waste - Clean Technology - Environmental Performance Index - Regulations [email protected] co. th 96

PPB KS – Technical Excellence Energy - Boiler - Fuel - Turbine Generator - PPB KS – Technical Excellence Energy - Boiler - Fuel - Turbine Generator - Boiler Water Treatment - Mill Water System - Air System [email protected] co. th 97

PPB KS – Technical Excellence Engineer - Initiation of Project - Industry Regulation - PPB KS – Technical Excellence Engineer - Initiation of Project - Industry Regulation - Project Management - Project Archive - Standardization - Maintenance Management System - Technical Excahange - Resource [email protected] co. th 98

PPB KS – Technical Excellence Statistical T - Engineering Statistics - Quality Assurance (QA) PPB KS – Technical Excellence Statistical T - Engineering Statistics - Quality Assurance (QA) - Design of Experiments (DOE) - Process Capability Analysis (PCA) - Measurement Systems Analysis (MSA) [email protected] co. th 99

PPB KS - Management Excellence chaweeww@cementhai. co. th 100 PPB KS - Management Excellence [email protected] co. th 100

PPB KS - Management Report chaweeww@cementhai. co. th 101 PPB KS - Management Report [email protected] co. th 101

PPB KS - Productivity Improvement chaweeww@cementhai. co. th 102 PPB KS - Productivity Improvement [email protected] co. th 102

 PPB_KS Measurement chaweeww@cementhai. co. th 103 PPB_KS Measurement [email protected] co. th 103

Collected Byte of each site since Roll-out MB chaweeww@cementhai. co. th 104 Collected Byte of each site since Roll-out MB [email protected] co. th 104

Participation of PPB_KS chaweeww@cementhai. co. th First start 1/09/04 105 Participation of PPB_KS [email protected] co. th First start 1/09/04 105

Participation of Technical Excellence chaweeww@cementhai. co. th Since 1/09/04 106 Participation of Technical Excellence [email protected] co. th Since 1/09/04 106

Highlights of the PPB_KS 1. Start with clear business drivers for KM and what Highlights of the PPB_KS 1. Start with clear business drivers for KM and what value is expected by focusing on PPB Business Knowledge. 2. Map the knowledge which is critical to core business activities/processes 3. Mobilize all people concerned and build facilitation skills from the beginning. 4. High involvement of Managers, focus on Sustainable System and decentralization [email protected] co. th 107

Highlights of the PPB_KS 5. Develop new organizational support system. 6. Create technology infrastructure Highlights of the PPB_KS 5. Develop new organizational support system. 6. Create technology infrastructure to drive/enable knowledge sharing and collaboration 7. Monitor and demonstrate on-going business benefits of knowledge management [email protected] co. th 108

Old Web Board Unfamiliar/Unable measurement/ No notification chaweeww@cementhai. co. th 109 Old Web Board Unfamiliar/Unable measurement/ No notification [email protected] co. th 109

New Web Board chaweeww@cementhai. co. th 110 New Web Board [email protected] co. th 110

Accept the Rules chaweeww@cementhai. co. th 111 Accept the Rules [email protected] co. th 111

Apply for module member chaweeww@cementhai. co. th 112 Apply for module member [email protected] co. th 112

Confirmation of Member’s Addition and Deletion chaweeww@cementhai. co. th 113 Confirmation of Member’s Addition and Deletion [email protected] co. th 113

Notify New message chaweeww@cementhai. co. th 114 Notify New message [email protected] co. th 114

Lesson Learned 1. People networks leverage knowledge organizational pull rather than centralized information push. Lesson Learned 1. People networks leverage knowledge organizational pull rather than centralized information push. 2. Organizations leverage knowledge through networks of people not through networks of technology that interconnect. 3. Nurturing people with the knowledge. [email protected] co. th 115

People Management Build INNO people - CLP Knowledge Sharing Culture - COP chaweeww@cementhai. co. People Management Build INNO people - CLP Knowledge Sharing Culture - COP [email protected] co. th 116

Technical Information & Training Center 2006 Knowledge in brains Champion/Ass. /mentor supervisors Ask & Technical Information & Training Center 2006 Knowledge in brains Champion/Ass. /mentor supervisors Ask & Learn P CL Community le p Of Participate & Formal eo P Practices Learn learning NO members IN 25 Co. P’s -PP -CO Model -EV -PR -PA -ST Courses Technical Training At TITC Search & Learn Capture in PPB_KS -Conduct -Evaluation -Follow-up for Technical Road Improvement E-learning -Manual 400+300 -Web base Webboard -Acu-learning Picture & Rating [email protected] co. th E-library 117

1. Training Plan 2006 A. Engineers & Supervisors Project Base E-learning Class- Room Intermediate 1. Training Plan 2006 A. Engineers & Supervisors Project Base E-learning Class- Room Intermediate Level Basic level 3000 Man-days Short Courses Technical Forum Symposium 50 Engineers L 1 -2 > 1. 5 Yrs. 40 Engineers L 1 < 1. 5 Yrs. Advance Level • According to Technical Roadmap • Critical Workforce R&D/Engineering B. Constructionism Learning Program & Expansion Project - Facilitators Development - C-paper, C-maintenance Group (5 months/course) - Learning Process Appreciation for Supervisors/Managers [email protected] co. th 118

Skills Management chaweeww@cementhai. co. th 119 Skills Management [email protected] co. th 119

Skills Management chaweeww@cementhai. co. th 120 Skills Management [email protected] co. th 120

Career Development chaweeww@cementhai. co. th 121 Career Development [email protected] co. th 121