Implementation of Biometrics in Hotel Environments Green Bit S. p. A. 1
Contents Target Audiences Application Areas Problems & Challenges About Biometrics Benefits Market Drivers Application Examples Bio. Link IDenium Bio. Time Bio. ID Biometric Scanners Green Bit S. p. A. Biometrics in Hotels 2
What’s a Hotel? From the security point of view, a hotel is: A densely populated area A low supervised environment A potential temporary hideout or resting place for terrorists and unscrupulous people A place susceptible to security breaches Consequently… Green Bit S. p. A. Biometrics in Hotels 3
Target Audiences Reliable human identification is required to protect: Employees Leisure Customers/Visitors Hotel Assets Green Bit S. p. A. Biometrics in Hotels 4
Identification of Employees Time and Attendance Background Checks Customer Credit/Refund Managers Waiters Reservation/Front Desk Clerks Green Bit S. p. A. Biometrics in Hotels 5
Identification of Customers Hotel Check-In VIP Registration Returning Customers Hotel Room Entry Payment Restaurants/Canteens Child Care/Daycare Management Slot Machines/Kiosks Poolside Sports/Outdoor Activities Green Bit S. p. A. Biometrics in Hotels 6
RELIABLE HUMAN IDENTIFICATION Applications Areas SECURE HOTEL Access control for hotel staff and Secured leisure customers payment procedures Time and attendance for hotel clerks Protection of customers’ sensitive data Green Bit S. p. A. Biometrics in Hotels 7
Fraud from Employees Customer’s Unrequested Refund Frequent-Flier Points The credit often goes to an employee’s own credit card A hotel clerk assigns his own frequest-flier number to the guest and is credited for the guest stay. Reason: Customers’ personal information is frequently exposed to many employees! Green Bit S. p. A. Biometrics in Hotels 8
Access Control Hazards Creation of duplicate cards or metallic keys Neglected or forged signature verification Green Bit S. p. A. Biometrics in Hotels 9
Challenges Increased public security awareness in the aftermath of 09/11 Cardless and cashless payment Secure hotel check-in Keyless entry for hotel rooms Employee pilferage prevention Green Bit S. p. A. Biometrics in Hotels 10
What’s Biometrics? Biometrics measures uniqueness of humans by: fingerprints iris faces hand prints Being tightly bound to a human, biometric credentials are much more reliable than passwords, PIN-codes, card keys, IDs or signatures. Biometric features cannot be altered, stolen, lost or counterfeited. Green Bit S. p. A. Biometrics in Hotels 11
Biometrics Preferables Reliable Mature Non-Invasive Hotels prefer: fingerprints hand prints Cost-Effective Easy to Integrate Widely Used Green Bit S. p. A. Biometrics in Hotels 12
Fingerprint Extraction/Processing/Storing Extraction of unique features (minutiae) from fingerprint arches, loops, markings, and ridges Digitization of minutiae into a mathematic model being a series of numbers – digital template Green Bit S. p. A. Biometrics in Hotels Store of the digital fingerprint template in a secure database containing biometric records 13
Privacy Concerns No actual fingerprint images are stored! Ditigal templates cannot be used to recreate identifiable images Green Bit S. p. A. Biometrics in Hotels 14
Benefits for Customers Elimination of PINs, cash, checks and plastic credit cards Peace of mind Speed and accuracy Protection from credit card fraud Personalized and improved service Convenience and ease of use Elimination of missing keys or going down reception for replacements Green Bit S. p. A. Biometrics in Hotels No more fraud from employees 15
Benefits for Hotel Administration Reduced fraud and identity theft Enhanced staff control Labor cost saving Elimination of “buddy punching” Streamlined payroll processes Secured confidential information Accountability/non-repudiation Customer loyalty and guest satisfaction No replacement costs No shared passwords/PINs/badges Reduced paperwork Elimination of duplicate key issuance Green Bit S. p. A. Guest and employee comfort and safety Biometrics in Hotels 16
Market Drivers Wide acceptance after 09/11 Better price, Proven performance deployments metrics Shift from Improved technology to accuracy and reliability Government integration programs, legislation Green Bit S. p. A. Biometrics in Hotels 17
Biometric T&A Tracking No employee can punch in for another Reduced payroll costs Eliminated time fraud No unauthorized early in-punches and late outpunches Green Bit S. p. A. Biometrics in Hotels 18
Biometrics in Restaurants Cashless paying for the meal Finding out customers’ preferences BIOMETRIC IDENTIFICATION Sending coupons for most ordered items Better and faster service Green Bit S. p. A. Biometrics in Hotels 19
Customer Loyalty Thru Biometrics Biometric check-in for the flight Biometric check-in in a hotel communicated to the hotel for a nonstop flow from airport to guestroom guests can benefit from late housekeeping or expanded turndown service Green Bit S. p. A. Biometrics in Hotels 20
Berkeley Quick Service Restaurant Pilot biometric e-payment system based on fingerprints Purpose: better tracking customer loyalty and payment The new loyalty program entices customers to register their fingerprint images. As a reward customers are given points for food purchases. The restaurant administration says, “ This is more than just a payment system, it is a complete loyalty program. ” Green Bit S. p. A. Biometrics in Hotels 21
Hotel Palafitte Fingerprinting guests at the Hotel Palafitte, Switzerland Digital fingerprint templates are saved to the hotel's database. Templates are downloaded to a biometric reader at the guest's door. When the guest touches the reader, the new biometric template is compared with the recorded ones, and an ID number is generated. The ID number is relayed to the door controller to release the lock. It is expected to use the system in hotel chains to avoid checking in at the hotel, and go directly to your room. Green Bit S. p. A. Biometrics in Hotels 22
Venetian Macao Resort Hotel Face recognition system installed at the employee entrance to authenticate workers entering through individual turnstiles. Identification is performed by comparing the facial structure of the employee against his/her template on file. Entry to the back office is impossible without passing through the main entrance. The system eliminates the need for timecards. In addition, at 50 particularly sensitive access points throughout the resort, the Venetian Macao has installed fingerprint readers to authenticate employee identities. Green Bit S. p. A. Biometrics in Hotels 23
La Jolla Beach & Tennis Club The La Jolla Beach & Tennis Club in California uses hand geometry units instead of employee timecards. Previously, employees were losing timecards and the 98 room resort was losing money from “buddy punching”. Initially, many employees objected to the handprint scans, but once the technical aspects of the system were explained, there were very few that were skeptical after that. Green Bit S. p. A. Biometrics in Hotels 24
Nine Zero Hotel The Nine Zero Hotel in Boston offers two suites (plus an employee entrance) equipped with iris identification technology. Guests access their suites by letting an infrared beam scan their eyes. The template is saved for future visits. The hotel administration says, "The system is incredibly smooth, accurate, and reliable. ” The iris scan suites have proven so popular that Nine Zero is planning to install four more units in 2009. Green Bit S. p. A. Biometrics in Hotels 25
Andy’s Pizza Bio. Link’s Deployment Reliable confirmation of financial transactions 15 -18, 000 Biometric scans/day; total 4 Delivery of identification Mio scans/year of personnel Necessity to automate all cash transactions on a single payment terminal available to all restaurant staff Bio. Link’s biometric SDK and biometric scanners Green Bit S. p. A. Biometrics in Hotels 26
Bio. Link IDenium Purpose IDenium is a corporate information security system: Safeguarding sensitive information against unauthorized access Replacing a cumbersome & vulnerable password-related system with convenient & reliable biometric identification tools Green Bit S. p. A. Biometrics in Hotels 27
Bio. Link IDenium Functions User Access Control Centralized User Management A fingerprint is a single credential to access network resources, applications, e-mail & Internet Securing Standby and screensaver modes One-time registration of users & their credentials Interaction with the domain controller Granting network access to users from any network PC Supporting Windows & Novell user accounts Logging Access Events Green Bit S. p. A. Biometrics in Hotels 28
Bio. Link IDenium Editions Active Directory Edition Enterprise Edition for heterogeneous networks Personal Edition for a stand-alone computer IDenium for CITRIX and other remote access platforms Green Bit S. p. A. Biometrics in Hotels 29
Bio. Link IDenium Architecture Workstations Windows Domain Controller Applications & Web-applications User Identification in Applications Identification of Windows User Account of a Specific Application Windows User Account CITRIX User Account Novell User Account Identification of CITRIX Users Identification of Novell Users Workstations and/or Clients CITRIX Server Green Bit S. p. A. Novell Server Biometrics in Hotels 30
Bio. Link IDenium for Active Directory Workstation 1 Identification Server 3 2 1 4 Digital Fingerprint Template 2 Data Required for User Authentication 3 Windows Domain Controller 4 Synchronization Green Bit S. p. A. Biometrics in Hotels Microsoft Windows AD Database 31
Integration with Active Directory Bio. Link IDenium is fully integrated with Active Directory (AD): Centralized storage, protection & transmission of user identification data via AD tools Centralized management of user rights & privileges The Bio. Link tabs of a standard Microsoft Management Console in Active Directory Users and Computers (ADUC) Green Bit S. p. A. Biometrics in Hotels The Bio. Link - Enroll Tab 32
Bio. Link IDenium Components Client Software IDenium Windows Logon – identifying users logging on to the OS Bio. Link Password Vault – replacing passwords with biometrics in applications and Internet web-sites Administrator Tools Bio. Link Admin Pack – centralized registration of new users Bio. Link Synchronization Agent – synchronizes AD data & biometric data stored on a biometric server Bio. Link Password Changer – generating new random passwords Green Bit S. p. A. Biometrics in Hotels 33
Bio. Link IDenium Benefits Enhanced information security Scalability Costeffectiveness Faulttolerance Ease of use Green Bit S. p. A. Biometrics in Hotels 34
Identification Servers Bio. Link Authenteon Software-and-hardware server Hot swappable Unlimited number of users Bio. Link Authenteon Software Appliance (ASA) Software server for Microsoft Windows Number of users – up to 1 000 Free test version can be downloaded from www. biolinksolutions. com Green Bit S. p. A. Biometrics in Hotels 35
Bio. Time - Overview Multi-modal time and Support for multiattendance management solution biometrics: fingerprint, 3(fingerprints, proximity D face geometry, vein cards and PIN codes) identification Registration of check-in and check -out events of employees BIOTIME Report generation Monitoring of employees’ activities Integration with access control functionality Green Bit S. p. A. Biometrics in Hotels 36
Bio. Time Modules Administrator module (adding new users, creating and viewing schedules, policies and reports) Checkpoints (recording arrival and departure events, including remote offices) Access control administrator (creating and implementing access control policies and generating reports) Safeguard (monitoring entrance into buildings with restricted access) Green Bit S. p. A. Biometrics in Hotels 37
Bio. Time Functions Recording employees’ check-in and check-out events Monitoring work time for an employee, division or company Generating reports for work time use based on a hierarchical company structure Notifying the top management, security and HR departments and secretaries on the employee’s presence/absence in office Controlling access to areas and buildings by fingerprints, proximity cards and PIN-codes Restricting access rights to sensitive areas Green Bit S. p. A. Biometrics in Hotels 38
Check-In/Check-Out Events Registration A registration procedure is performed by producing the appropriate identification parameter to: Fingerprint scanner Card reader Access control terminal Identification results appear on the screen. Green Bit S. p. A. Biometrics in Hotels 39
Time Schedules & Accounting Policies Bio. Time comes with preconfigured time and access schedules, accounting policies and the list of the most popular positions. Time and access schedules are as follows: Fixed Access Shifted Calendar Non-fixed Green Bit S. p. A. Biometrics in Hotels 40
Bio. Time Manager – administrator workstation in charge of: Registering employees and their personal data Creating schedules and accounting policies Generating reports Inserting data on vacation leaves, business trips, sick leaves, etc. Editing an employee in Bio. Time Manager Green Bit S. p. A. Biometrics in Hotels 41
Bio. Fortress Manager – administrator workstation: creating a list of areas and facilities requiring access control, defining access rights of employees, building security contours and generating reports Adding a checkpoint in Bio. Fortress Manager Green Bit S. p. A. Biometrics in Hotels 42
Watch. Tower Watch Tower – security guard’s workstation: online information on arrival and departure events, including detailed employee data (full name, photo) and information related to several checkpoints Green Bit S. p. A. Biometrics in Hotels 43
Enterprise & Standard To tailor Bio. Time to enterprise needs, it is available in two editions: Standard (for small and medium businesses) and Enterprise (for middle and large businesses). Below is the list of differences between two editions. Function Bio. Time Standard 200 Not available Bio. Time Enterprise Unlimited Available Access restriction to reports according to management level (head of subdivision is not entitled to access reports of the entire division) Not available Available Flexible setting of managers’ roles and powers Not available Additional check-in/check-out point for remote office Not available Available Bio. Time Clock AM: additional check-in/checkout office with autonomous mode support Not available Available Number of users Report generation according to organizational hierarchy (subdivision management inside of divisions) Green Bit S. p. A. Biometrics in Hotels 44
Bio. Time Benefits Reliable and secure identification of employees by fingerprints, contactless cards and PIN codes when accessing the protected areas, offices and facilities Intuitive enrollment and administration capabilities Fingerprint scanner and controller embedded into Ethernet terminal Compatible with card readers Fault-tolerance (local, network and combined modes) Scalability and centralized management Multiple access control devices available Time management and access control functions are combined Green Bit S. p. A. Biometrics in Hotels 45
Bio. ID Purpose Universal and highly flexible biometric visitor registration system Bio. ID fits any application where reliable and strong user identification is required. Bio. ID Simple, scalable and easy-tointegrate solution to create posts, stations, checkpoints, where human registration/identific ation is required. It can be a checkpoint at the entrance to a secured area or at a reception desk Green Bit S. p. A. where hotel guests check in and out. Biometrics in Hotels 46
Bio. ID Scope Deployment of visitors’ registration points both in public places and private sites Simplified in/out visitors’ control (can be combined with visual and/or additional control/surveillance tools) Green Bit S. p. A. Biometrics in Hotels 47
Bio. ID Functions Enrolling user data: full name (if required), digital photo (any cameras can be used), biometric identifiers, contact information, any other additional information. Registering in/out events based on biometric identification results. The following information can be displayed: user photo, full name, other data enrolled. The registration results are automatically included into reports. Analyzing reports and/or transferring data into other subsystems (for example, notifying the doctor on the patient’s arrival, etc. ) Green Bit S. p. A. Biometrics in Hotels 48
Bio. ID Scenarios D rea epl dy oym -to -us ent o et f oo ls piid n pd n Ra t o Ra ratiio gra eg nte iint Such tools are included into the Bio. ID distribution kit to enroll users, generate reports and display the required information Incorporation of biometric identification functions into other information and management systems Custom development of new biometricallyenhanced applications based on Bio. ID Green Bit S. p. A. Biometrics in Hotels 49
Bio. ID Components Bio. ID Manager enrolls user data, generates reports and manages the system functionality. Bio. ID Check. Point registers in/out events, displays information on the registered event on the screen. Bio. ID Configurator manages the data display and location. Bio. Link Server Manager configures the database connection setup options and performs database backup and restoration. Green Bit S. p. A. Biometrics in Hotels 50
Bio. ID Benefits Multi-functional Diverse identification tasks in various application areas Flexible Client-server modular architecture. Ready-to-use tools and kits to develop custom plug-ins Fool-proof Identification by distinct biometric identifiers that cannot be lost or forged Easy to use Intuitive interface, low personnel requirements, support for diverse biometric devices Fault-tolerant and highly scalable Unlimited number of users, advanced management tools, database backup and clusterization options Green Bit S. p. A. Biometrics in Hotels 51
Biometric Devices Bio. Link U-Match 3. 5 Bio. Link U-Match BI Ethernet Bio. Link U-Match 5. 0 Bio. Link Finger. Pass IC Green Bit S. p. A. Biometrics in Hotels 52
Bio. Link U-Match 3. 5 Standalone Optical Fingerprint USB-Scanner for Office Use Scanning Window Size 25. 5 x 18 mm Resolution 508 dpi Scanning Speed 15 fingerprints per second False Acceptance Rate (FAR) 10 -9 (1 out of 1 000 000) Dimensions (H x L x W) 26 x 63 x 45 mm Weight 120 g Interface USB 2. 0/1. 1, Plug&Play, 2 000 mm cable Operating Temperatures 14° to 131° F (-10° to +55° С) Operating Humidity (non-condensing) 30% to 90% Power Requirements (via USB) 350 m. W (scanning mode), 100 m. W (standby mode), 40 m. W (sleepy mode) Design Desktop device Green Bit S. p. A. Biometrics in Hotels 53
Bio. Link U-Match 5. 0 Fingerprint Scanner with a Card Reader for Office Use Scanning Window Size 25. 5 x 18 mm Resolution 508 dpi Scanning Speed 15 fingerprints per second Supported Smart Card Standards ISO 7816, EMV 2000 Smart Card Power Supply 5 V, 3 V and 1. 8 V Transmission Speed To 119 kbps Power Supply for Card Operation 300 m. W Interface USB 2. 0/1. 1, plug&play Dimensions (H x L x W) 50 x 73 x 35 mm Power Requirements (via USB) 350 m. W (scanning mode), 100 m. W (Standby mode), 40 m. W (sleepy mode) Design Desktop device Green Bit S. p. A. Biometrics in Hotels 54
Bio. Link Finger. Pass IC Biometric T&A / Access Control Terminal Supported Identifiers Fingerprint, contactless proximity-cards, PIN-code Supported Cards Mi. Fare (1 Kb and 4 Kb, embedded reader), EM-Marine (optional) Sensing Range Up to 30 mm Number of Fingerprints in Memory 1 000 Number of Log Records in Log File 8 000 Communication Interface Ethernet 10 Mbit/sec Additional Interfaces Wiegand 26 bit, RS-232 Supported End Devices Any electromechanic and electromagnetic door-locks, turnstiles, gateways, etc. Inputs Door open switch and door strike Door Control NO/NC relay with maximum switched current 5 A Power Requirements (DC) 12 -16 V Power Consumption in Standby Mode 150 m. A Maximum Power Consumption 500 m. A Use Options As an autonomous device or in combination with Bio. Time, a biometric T&A and access control system Operation Modes Network, autonomous, combined Green Bit S. p. A. Biometrics in Hotels 55
Bio. Link U-Match Ethernet Embedded Optical Fingerprint Ethernet-Scanner Scanning Window Size 25. 5 x 18 mm Resolution 508 dpi Scanning Speed 15 fingerprints per second False Acceptance Rate (FAR) 10 -9 (1 out of 1 000 000) Dimensions (H x L x W) 46 x 106 x 79 mm Weight 120 g Interface Ethernet 10 MBit Operating Temperatures 14° to 131° F (-10° to +55° С) Operating Humidity (non-condensing) 30% to 90% Power Supply 750 m. W Design Embedded device Green Bit S. p. A. Biometrics in Hotels 56
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