IELTS Customer Journey www ielts org Customer

IELTS Customer Journey www. ielts. org

Customer Journey Enquiry Results Preparation IELTS Application Test Day Confirmation www. ielts. org

Application Go to: www. britishcouncil. org/takeielts - you’ll find all the information you need to prepare for your test and book an IELTS test. Click on ‘Book your test’ and complete the online registration. If you have any problems, call the British Council on 0211 -376 700 or email [email protected] org. zm www. ielts. org

Payment Pay the IELTS test fee of K 1, 200 online using your VISA card. K 175 for your study material at the Bank. Remember to ask for a copy of the bank deposit slip. www. ielts. org

Test Day • The Listening test starts at 9. 00 hrs and the Reading and Writing tests are done after the listening test. • It is a must that you arrive 60 minutes before the start of the test for registration. • You MUST bring the SAME ID document you used when you registered. www. ielts. org

SPEAKING TEST • The speaking test starts at 13: 00 hrs • Each candidate is allocated a time slot for the speaking test • The speaking test is 15 -20 minutes long. www. ielts. org

Result • Released 13 days after the test is taken • Valid for 2 years • Accepted in over 9000+ Universities www. ielts. org

QUESTION AND ANSWER SESSION www. ielts. org

Contact us • • • T: -260 211 376 700 E: [email protected] org. zm W: www. British. Council. org. zm Social Media Aquarius house | Katima Mulilo Rd | Lusaka Zambia • Facebook – British Council Zambia www. ielts. org