717a90eb543d89c8f05694b810ca24a6.ppt
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IEEE Membership Development Conference Call / Web Cast 13 March 2013 Darrel Chong R 10 Vice Chair Membership Activities Om Perkash Student Activities Coordinator Rayees Amar Nishad GOLD Coordinator Kunio Tada Life Member Coordinator Takako Hashimoto WIE Coordinator Fanny Su Executive Director
Membership Development Web Cast Today’s Edition 1. Webcast overview - Fanny Su (5 mins) 2. Membership Activities - Darrel Chong (15 mins) 3. Student Activities - Om Perkash (10 mins) 4. GOLD activities - Rayees Amar Nishad (10 mins) 5. Life Member Activities - Kunio Tada (10 mins) 6. WIE activities - Takako Hashimoto (10 mins) Open Floor Q&A : 15 mins We can also take questions offline after Web Cast Etiquette: Ask questions using the online chat feature. Technical help: help@readytalk. com Slide 2
Membership Development Web Cast Slide 3 Today’s Speakers Rayees Amar Nishad R 10 GOLD Coordinator Kunio Tada R 10 Life Member Coordinator Darrel Chong Vice Chair Membership Activities Takako Hashimoto Region 10 WIE Coordinator Om Perkash Fanny Su R 10 Student Activities Coordinator IEEE Asia Pacific Limited Executive Director Web Cast Etiquette: Ask questions using the online chat feature. Technical help: help@readytalk. com Web Cast Etiquette: Ask questions using the online chat feature.
Membership Development Web Cast Slide 4 Web Cast Interface – Ready. Talk® Hide Chat Raise Hand Full Screen Introductions / Ask Questions Web Cast Etiquette: Ask questions using the online chat feature. Technical help: help@readytalk. com
Membership Development Web Cast Slide 5 Web Cast Notes Attendees will hear the broadcast via their computer. This webcast is being recorded. Presentation and audio will be available as an “on-demand” resource – URL and announcement to be posted. Web Cast Etiquette: Ask questions using the online chat feature. Technical help: help@readytalk. com
Membership Development Web Cast Slide 6 Webcast Notes – Raising Questions o You can continue to ask topical questions using the chat box during the entire webcast. They will be queued by our Moderator for response by the appropriate presenter in the Q&A at the end of the webcast. o Some questions in the Chat Box may be responded to during the webcast by presenters or Moderator. o If the presenters or Moderator are unable to answer your questions during webcast, presenters will answer you offline. o You are also welcome to send your questions offline via email to < ieeeapo@pacific. net. sg > Web Cast Etiquette: Ask questions using the online chat feature. Technical help: help@readytalk. com
Membership Activities Members Life Cycle R 10 “Plug in” - 1 st Webcast R 10 Membership Activities Committee - Om Perkash, SAC Chair - Rayees Nishad, GOLD Chair - Kunio Tada, Life Member Chair - Takako Hashimoto, WIE Chair - Darrel Chong, MD Chair & VC of Membership Activities 13 March 2013
“People live better lives because of what the IEEE offers. ”
R 10 Membership Activities Committee Chairs, 2013
This is how this team makes sense together… Members’ Lifecycle Supported SAC (Om, Pasan) GOLD MD (Rayees) (Darrel) WIE (Takako) IBSC (Michael) SC Support (Elmer) Awards (Kukjin) LM (Kunio)
R 10 Membership Activities offers 26 grants, awards & recognition, and contests to R 10 sections and members on top of the HQ-level activities.
Membership – year-end 2012 q q q Over 400, 000 members in 160 countries v 50 percent of members reside outside the United States Over 107, 000 student members, 2, 173 student branches in 80 countries, 585 student branch chapters 333 sections, 2, 110 technical chapters 404 Affinity Groups 38 societies and 7 technical councils representing 335, 000 memberships From every work sector q 44% work for private industry q 24% in academia q 11% in government/public q 19% other (retired, self-employed, unemployed, “other”) 429, 085! IEEE expanded its membership by 13, 096 in 2012 Surpassed the all-time record in total membership
Membership by Region – year-end 2012 R 7 – 17, 861 R 10 107, 154 R 1 to 6 – 206, 785 R 1 – 35, 133 R 2 – 31, 238 R 3 – 30, 868 R 4 – 23, 100 R 8 – 77, 909 R 5 – 29, 399 R 6 – 57, 047 R 9 – 19, 376 Reflecting the global nature of IEEE, R 8 and R 10 are now the two largest IEEE Regions
How Membership Grows/Contracts, (3 Rs) o The Membership Development activity involves three key areas: • retaining present members who have not renewed • recruiting new members • recovering those who have not renewed in past (arrears) • could also include recognition of members
Recruitment o Member-Get-A-Member program (MGM)Through the Member-Get-a-Member (MGM) program, IEEE rewards your efforts in recruiting new members. Your local IEEE Section can also benefit. MGM is at: http: //www. ieee. org/about/volunteers/membership_development/mgm. html o Conference Member Recruitment (CMR)This program offers an incentive to those who join the IEEE at a technical conference. Each higher-grade, full-dues paying IEEE membership applicant is given one year of membership to one of IEEE's 38 Technical Societies. CMR is at: http: //www. ieee. org/about/volunteers/membership_development/cmr. html
Slide 16 Retaining members Emphasis on engagement as a preventive/proactive retention strategy: o Local outreaches send a personal message on value of membership o Involve student members in activities to see value in their membership – long term o Utilize local communications: Newsletter and Website to provide information o First Year Member outreach o Don’t wait until renewal or when members are in arrears o Pre-arrears outreach in January o Post-arrears outreach end of February/early March
Benefits of IEEE Membership – find out by country, by member-cycle! If you search by Thailand, you will see six categories of benefits ! http: //www. ieee. org/benefits
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Members from 21 countries in R 10 are eligible for e-membership The e-Membership option is available to new and renewing members who reside in countries where the per capita Gross Domestic Product (GDP) does not exceed US$15, 000 (per United Nations Guidelines). Annual base dues with e-Membership are just US$50*. Benefits e-Membership Traditional Membership Card electronic (PDF) print IEEE Spectrum electronic print & electronic The Institute NL electronic print & electronic Potentials Mag. electronic print & electronic All other benefits of membership no change US$50* US$138* Annual base dues *IEEE membership dues also carry a regional activities assessment based on your country, and can be US$4, US$5 or US$13 additional depending on where you live. This assessment is the same whether you choose electronic or traditional membership 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Afghanistan Bangladesh Bhutan Cambodia China North Korea Fiji India Indonesia Laos People’s Democratic Republic Malaysia Maldives Mongolia Myanmar Nepal Pakistan Papua New Guinea Philippines Sri Lanka Thailand Timor-Leste Vietnam
R 10 Membership Development – MD Awards Project BRILLIANT – Sections to apply o To recognize outstanding local membership programs conceptualized and implemented by sections o Identify 20 outstanding membership activities in Region 10 o Rewards o US$250 per winning membership activity o A recognition certificate o Publicized on R 10 website o Timeline o Publicity – March 2013 o Submission deadline - 30 June o Announce results – 30 September
IEEE Web Resources Join IEEE membership: www. ieee. org/join Renew IEEE membership: www. ieee. org/renew Welcome to IEEE for New Member: www. ieee. org/start Benefits of IEEE membership: www. ieee. org/membership_services/membership/benefits/index. html Member Grade Elevation: www. ieee. org/membership_services/membership/grade_elevation. html Senior Member Elevation: www. ieee. org/membership_services/membership/senior/index. html 2013 IEEE Membership & Society Membership Dues: www. ieee. org/membership_services/membership/join_dues. html Memberships & Subscriptions Catalog: http: //www. ieee. org/membership-catalog/index. html? N=0 e-Membership: http: //www. ieee. org/membership_services/membership/join/emember. html IEEE Society Memberships (list of IEEE Societies with links to each site): www. ieee. org/membership_services/membership/societies/society_memberships. html Societies/Communities: www. ieee. org/societies_communities/index. html Membership & Services: http: //www. ieee. org/membership_services/index. html Education & Careers: http: //www. ieee. org/education_careers/index. html
IEEE Web Resources - Continued IEEE Contact Center: www. ieee. org/contactcenter IEEE Support Center Home: https: //supportcenter. ieee. org/ IEEE Master Brand Logos: http: //www. ieee. org/about/toolkit/masterbrand/index. html IEEE Brand Toolkit: www. ieee. org/about/toolkit/index. html Center for Leadership Excellence: http: //www. ieee. org/societies_communities/geo_activities/officer_training/quick_start. html Resources for Geographic Unit Officers: www. ieee. org/societies_communities/geo_activities/resources/index. html? WT. mc_id=soc_guo Resources for Volunteers: http: //www. ieee. org/about/volunteers/index. html? WT. mc_id=rfm_vol About IEEE: http: //www. ieee. org/about/index. html Student Competitions: http: //www. ieee. org/membership_services/membership/students/competitions/index. html MGA is transitioning the SCOOP newsletter to MGA News Web page http: //www. ieee. org/societies_communities/geo_activities/mga_news. html MD Web Portal: www. ieee. org/md MD Kit Order Form: www. ieee. org/md SAMIEEE/Analytics Tool: www. ieee. org/samieee
A question… before moving on…
R 10 Student Activities 10 Minutes Expresso Om Perkash R 10 SAC Chair, 2013
Student Activities 3 important projects. o R 10 Regular Student Activities o New Submission process for awards o Competitions continues to follow the same process o Student Networks o Up-to-date information and help connect better o Proper flow of information from HQ to SBs/members o Appointment of Section SACs and SSR o Reactivate SBs and student retention o Provide factual information about benefits to student members o Coordinate with Sections to help reactivate SBs
Appendices: Project 1 – Regular activities o Project description: Regular award/competition activities o How does this project help you meet your committee’s objectives? : Keep attracting attentions of student members as well as encouraging inputs to MGA level awards/competitions. o Budget breakdown o o o Website competition& Exemplary SB Outstanding branch counselor award Operational expenses & web-domain GOLD/EAB collaborative ventures IEEE Region 10 Student/GOLD/WIE Congress $1, 300 $ 400 $ 800 Project Milestones leading to completion: o o o Competition due dates (Mar) Detailed collaborative ventures planning (Mar) OBC due date (Sept) New project execution (Nov) Wrap-up (Dec)
Appendices: Project 2 – Student Networks o Project description: GINI has done great work over past five years and the activities conducted by GINI will be integrated into Student Activities by leveraging student networks. o How does this project help you meet your committee’s objectives? : Bottom-up network construction fits student activities including better understanding of IEEE membership value as well as recruiting new members. o Budget breakdown: o Grants / activities within sections o Re-activating and forming new SBs o New Projects to increase retention o $2, 000 $1, 600 Project Milestones leading to completion: o o Detailed plan in each sub-region (April) Selection of new sections (April) Events coordinated (Nov) Wrap-up and survey (Dec)
Student Membership Statistics (Dec 2012) R 10 Total Membership: 107, 154 – 48, 153 (45%) are Students – 9, 278 (19%) of Students are female 116, 224 Global Student Membership – 48, 153 (41%) are in R 10 – 22% is the Global Average of Students in Regions
Student Branches Statistics (Dec 2012) 2, 354 Global Student Branches – 949 Student Branches (40%) belongs to R 10 – 368 (39%) Student Branches have <10 members – 152 (16%) Student Branches have 0 members R 10 SBs 1405 60% 949 40% Other SBs
Top 15 Sections with inactive SBs Section # of inactive SBs # of Total SBs Percentage of inactive SBs Madras Section Bombay Section Hyderabad Section Delhi Section 106 206 51% 48 46 38 102 113 81 47% 41% 47% Bangalore Section Kerala Section Karachi Section 25 12 10 66 69 19 38% 17% 53% Kolkata Section Gujarat Section Islamabad Section Pune Section Lahore Section Uttar Pradesh Section Malaysia Section Republic Of Philippines Section 9 8 8 22 20 16 41% 40% 50% 8 11 73% 6 15 40% 5 19 26% 4 15 27% 4 6 67%
Let’s work together towards the better future of IEEE Students Thank you Questions? ?
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R 10 GOLD 10 Minutes Expresso Rayees Nishad R 10 GOLD Chair, 2013
Welcome to IEEE GOLD
About IEEE Graduates of the Last Decade o An IEEE member who has graduated from their first professional degree within the first ten years is a GOLD member. (GOLD member – industry and Graduate Student Member falls under both Student and GOLD category) o IEEE GOLD is the Young Professionals groups for IEEE o There are currently 27 active GOLD groups in Region 10 GOLD Vision: IEEE GOLD will be a global community of enthusiastic, dynamic, and innovative young professionals engaged for the benefit of humanity. GOLD Mission: To inspire, energize, empower, and engage young professionals to envision and realize their dreams.
What can GOLD do for my section/society? Here are some benefits of having a GOLD Affinity Group: o Improve retention of student members once they graduate o Sections receive a reimbursement of $3 per IEEE GOLD member (they are full IEEE members) o Provide a different perspective, more volunteers to help with the section o Open up new opportunities for the Section (industry, academia and within the IEEE) o IEEE GOLD members are full grade IEEE members who have received their first professional degree within ten years.
Why should people be a member of IEEE GOLD? Here are some benefits that are unique to IEEE GOLD o Access to the IEEE Mentoring Connection program o Access to discounted rates on IEEE conferences and IEEE Corporate discounts o Be part of a network of over 60, 000 Young Professionals o Take part and attend professional development events in the IEEE section and around the world o Lots of great professional development opportunities through becoming an IEEE volunteer o Receive Quarterly IEEE GOLDRush Young Professionals Newsletter
How do I start a GOLD Affinity Group in my Section or Geographical Council? o It is an easy process! o Find six members from your section or geographic council interested in organising GOLD activities and fill out a petition with each member’s name and signature, the name of your section, and the name of your group’s organizer (who serves as interim chair until the election of a chair at one of your first meetings). o Submit the petition to your section’s executive committee for approval and then send to IEEE Member and Geographic Activities staff at the Operations Centre, in Piscataway, N. J. For the petition form, please visit: http: //www. ieee. org/societies_communities/geo_activities/forms _petitions/DF_IEEE_MIG_MCT_63099
Region 10 IEEE GOLD Affinity Groups 1. Australia Capital Territory GOLD 16. New South Wales GOLD 2. Bangalore GOLD 17. New Zealand North GOLD 3. Bangladesh GOLD 18. New Zealand Central GOLD 4. Beijing GOLD 19. New Zealand South GOLD 5. Bombay GOLD 20. Nanjing GOLD 6. Calcutta GOLD 21. Queensland GOLD 7. Delhi GOLD 22. Singapore GOLD 8. Hong Kong GOLD 23. South Australia GOLD 9. Hyderabad GOLD 24. Sri Lanka GOLD 10. Karachi GOLD 25. Tokyo GOLD 11. Kerala GOLD 26. Victorian GOLD 12. Kharagpur GOLD 27. Western Australia GOLD 13. Lahore GOLD 14. Madras GOLD 15. Malaysia GOLD
Region 10 GOLD Initiatives o Grow and develop Region 10 GOLD Clustering Program – South East Asia, South Asia and Australia/New Zealand to enhance interaction among GOLD Affinity Groups o Engagement and collaboration with Students, WIE, Sections and Societies o New Region 10 website under development– better connect IEEE GOLD members, volunteers and other o Region 10 GOLD Award o Region 10 GOLD Affinity Group Award o IEEE MGA GOLD Affinity Group Hall of Fame Award
2012 in Review o Region 10 GOLD website completed and launched (www. r 10 ieeegold. org) o Region 10 GOLD clusters up and running(South East Asia, South Asia and Australia/New Zealand) o MGA GOLD Achievement Award (2 of 3 awards to Region 10) – Kerala and New Zealand North GOLD (Egypt GOLD award won the third award) o 2012 Region 10 GOLD individual achievement Award winner was jointly awarded to determined to be Maroof Raza and Ranjit Nair o Region 10 GOLD initiatives funding granted o Kerala Section Entrepreneurship meet o Pathfinder workshop o South Asia GOLD Officers Meet in held Kerala o Development of Region 10 GOLD Affinity Group Award o Region 10 GOLD events publicised at the MGA GOLD meeting and GOLDRush newsletter
Proposed Projects for 2013 1. Region 10 GOLD clustering Project o Support, develop and train Region 10 GOLD Affinity Groups, addressing special needs within each region: South Asia, South East Asia, Australia/New Zealand 2. Region Initiatives Grant o Support Region 10 GOLD Affinity Group initiatives 3. Region 10 GOLD Awards o IEEE Region 10 GOLD Achievement Award (individual) o IEEE Region 10 GOLD Affinity Group Award (group) *New 4. Region 10 GOLD Website o Ongoing development
What is STEP? o Standardised yet localised program o Facilitate the transition from student member to young professional, by introducing the opportunities and benefits of IEEE membership during the onset of a career o Funding available for STEP activities – Incl. graduation reception for groups holding an event with minimum of 10 recent graduates – Basic funding US$500; more funding may be available if more than 25 additional recent graduates attend Please visit: http: //www. ieee. org/membership_services/membership/gold/step. html for more information.
Questions and contact details Thank you for your time! Rayees Amar Nishad Region 10 GOLD Coordinator Email: rayees@ieee. org Mobile Telephone: +91 9633 154 607
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R 10 Life Membership 10 Minutes Expresso Kunio Tada R 10 LM Chair, 2013
Region 10 Life Member Activities Kunio TADA, R 10 Life Members Coordinator e-mail: kunio. tada@jcom. home. ne. jp 1. What is IEEE Life Member? Life Member is the senior membership status in the IEEE members’ life cycle. Life Member ratio in total of Fellows, Senior Members and Members is as follows: R 1~R 10 9. 1% (27, 327/299, 214) R 10 2. 3% (1, 273/56, 015) However, Life Member increase rate is large in R 10. 2. Benefits of IEEE Life Membership Dues and regional assessments are waived. Society fees are also waived. Reduced member rates are applied at IEEE sponsored conferences. Life Members continue to receive the same benefits that are available to other IEEE members.
3. How can you become a Life Member? o First, you have to attain the age of 65 years, AND o Second, you have been a member of IEEE for such period that the sum of your age and your years of membership reaches 100 years. o Therefore, it takes a long time to become a Life Member. 1. For example, if you became a member when you were 30 years old, and if you have retained your membership for 35 years till you become 65 years old, your age 65 and your 35 years of membership sum up to 100. You become a Life Member at the age 65, which is minimal. 2. On the other hand, when you got affiliated with the IEEE at rather elderly age, for example, at 50, you can be a Life Member when you reach 75 years old. o Suggestions induced from the above facts: a). Your affiliation with the IEEE at younger age is most encouraged. b). Your retaining the membership and involvement of IEEE activities for many years are highly recommended. Life Members represent an invaluable repository of personal experiences involving the history of areas of interest to IEEE.
4. Life Members Affinity Group ( LMAG ) LMAG is a local unit of an IEEE organizational unit, constituted by IEEE members who have obtained Life Member Status and established by petition, concerned to represent and fulfill the needs of the local IEEE Life Members. LMAGs can help to enable Life Members to retain active IEEE associations, contribute to the social good in their communities, advance IEEE´s professional interests and enjoy each other's company. The IEEE Life Members Committee believes that keeping Life Members active and engaged is a key component to the success of the IEEE in local IEEE activities. There are 80 LMAGs now in the world. In Region 10, there are only five LMAGs---- Bombay Section, Kansai Section, New South Wales Section, South Australia Section, and Tokyo Section as shown in the next slide. Therefore, it is strongly encouraged to form new LMAGs in the Region 10. Further Information http: //www. ieee. org/societies_communities/geo_activities/life_members/index. html
Number of Life Members in Several Sections in Region 10 (As of Dec. 2012) 1. Tokyo 486 2. Kansai 115 3. New South Wales 68 4. Victorian 60 5. Nagoya 45 6. Taipei 29 7. Sendai 28 8. Delhi 27 9. Hong Kong 26 10. Bangalore 25 10. Kolkata 25 12. Fukuoka 24 13. Bombay 23 14. Beijing 22 15. Queensland 21 : 23. South Australia 12 : Number of Life Members Affiliated with 5 Existing Life Members Affinity Groups shown in block letters : 704 ( 55% of total number 1, 273 of LMs )
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R 10 Women-In-Engineering 10 Minutes Expresso Takako Hashimoto R 10 WIE Chair, 2013
IEEE Women in Engineering IEEE WIE was formed in 1998 for female engineers and researchers Over 12, 000 members worldwide MISSION: To inspire, engage, encourage and empower IEEE Women worldwide VISION: A vibrant community of IEEE women and men innovating the world of tomorrow Worldwide WIE Activities 1. Recognize and support women’s outstanding achievement 2. Encourage women for career development 3. Advocate for leadership roles in IEEE governance and career advancement in the profession 4. Organize lectures and social gatherings for expanding members’ network 02/20/13
2013 R 10 WIE Committee R 10 WIE Coordination Committee – Member Prof. Kukjin Chen, Prof. Elmer P. Dadios, Mr. Deepak Mathur, Mr. Rayees Amar Nishad, Mr. Om Perkash, Dr. Zia Amed – Evaluate proposals/nominations R 10 WIE Volunteer Committee – Member : TBD (out of R 10 Ex. Com) – Manage Website and Facebook pages – Create Brochures and posters 54 02/20/13
R 10 WIE – Largest & Most Emerging (1) R 10 55 02/20/13
R 10 WIE – Largest & Most Emerging (2) SB WIE Section WIE 56 02/20/13 We need more Section WIE AGs!
Benefits of Forming WIE AGs - High Retention Rates Membership Renewal / Retention -July 2012 HIGHER GRADE w/o GSM Opportunity GRADUATE STUDENTS UNDERGRADUATE TOTAL MEMBERS STUDENTS Renewal # # Oppor%, tunity '12 Opport %, unity '12 %, '12 All 51, 4 38, 2 74. 3 9, 90 5, 16 52. 2 25, 0 5, 10 20. 4 86, 3 48, 4 56. 2 Membe 07 17 0% 7 8 0% 13 7 0% 27 92 0% rs WIE 73. 0 3, 29 1, 08 33. 1 4, 36 1, 69 38. 8 45. 7 Membe 672 307 407 297 0% 0 9 0% 9 3 0% 0% rs • Retention rates of R 10 WIE members are higher than average rates 57 02/20/13
Your Section has WIE AG? Sections do not have WIE AGs • • • • Australia Council Australian Capital Territory Beijing Chengdu Daejeon Fukuoka Harbin Hiroshima Kansai Karach. Ki Kwangju Macau Nagoya • New Zealand Central • New Zealand North • New Zealand South • Northern Australia • Republic of Philippines • Sendai, Shikoku • Shin-etsu • Sri lanka • Taegu • Tokyo • Uttar Pradesh • Vietnam • Wuhan • Xian Please form WIE AG in your Section! 58 02/20/13
How to form WIE AG - Male Can be WIE Member? Please find six (6) IEEE voting Members 02/20/13
What kind of projects/activities? 1. Progress Program - PROmote Gende. R Equal Societies in Science • • 2. Survey of the current gender-equality status through questionnaire or interview etc. Support female students/engineers for their career developments Conference • WIE tracks in National and International level IEEE Conferences all over the Region 3. Congress/Forum • Make networking between the members by providing a congress/forum 4. STAR program • Educational outreach program for local junior high and high school girls
R 10 WIE Support Fund Give funds to various WIE activities conducted by R 10 WIE AGs – Support 30 R 10 WIE AGs of excellent standing – Report should be submitted to R 10 Newsletter Please visit http: //www. ieeer 10. org/2013/03/09/cfp-2013 r 10 -wie-support-fund/ for detail
R 10 WIE Awards Highlight outstanding WIE AGs and Volunteers Group Awards – 2012 IEEE Region 10 WIE Affinity Group of the Year Award -> Cash Prize: $250 – 2012 IEEE Region 10 WIE Student Branch Affinity Group of the Year Award -> Cash Prize: $250 Individual Awards – 2013 IEEE R 10 WIE GOLD/Professional Volunteer Award – 2013 IEEE R 10 WIE Student Volunteer Award
2013 WIE Schedule at a glance Jan Feb Mar R 10 Meet CFP for WIE Fund (Early Mar) Apr May Jun Jul Aug Sep WIE In. Person Meetin g R 10 SGW Congr ess R 10 HTC Deadline for WIE Fund (end of April) CFN for WIE Group Award (End of Apr) Oct Nov Dec TENC ON 20 13 Notification for WIE Fund (end of June) Deadline for WIE Group Award (End of Jun) CFN for WIE Volunteer Award (End of Aug) Notification for WIE Group Award (1 st W of Sep) Deadline for WIE Volunteer Award (End of Oct) Notification for WIE Volunteer Award (1 st W of Dec)
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Q&A
717a90eb543d89c8f05694b810ca24a6.ppt