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ICT in Hospitality
What is data ? • DATA is raw facts and figures. • These have very little meaning until they are sorted or they are used to make calculations. • The process of sorting or calculation data is called DATA PROCESSING. • The result of data processing is INFORMATION.
Data processing Data is processed Information
Information • INFORMATION is the meaning that we attach to data. • Without processing or additional information, data is often meaningless.
Information • For example: What does the number 29061996 mean? Is it: • A birthday? (29 th June 1996) • A bank account number? • A club membership number? • A telephone number? • Without processing or more information this data is meaningless.
The three stages of doing a task Input Process Output • Data is put into the information system. (INPUT) • The data is processed. (PROCESS) • Information comes out of the information system. (OUTPUT)
ICT in the Home • ICT has a wide variety of applications in the modern home Embedded Systems Smart Homes The PC ICT in the Home Communications Entertainment
Embedded Systems • A typical modern home will contain many devices which have embedded (hard-wired) computer systems – The system is usually programmed to carry out a set of common tasks – Examples: • Microwave Oven • Washing Machine • Video Recorder
The PC • Over 60% of British homes now have a PC and the number is growing: – The days of “We only bought it to help with your homework” are long gone! – Home computers are now used for a wide variety of different tasks…
The PC – Uses within hospitality Allows staff to work from home shopping/electronic banking Entertainment – many hotels are replacing the desktop PC with “Media Centres”* The PC Control – the humble PC can control many electronic devices A learning tool Communication* Hotelier accounts can be done on spreadsheets and money management applications
Entertainment • The entertainment factor is a major selling point for the computer industry – Remember ICT does not just refer to desktop PCs: • Dedicated games consoles • Digital Television • MP 3 players • DVD/Blu Ray Players
ICT - Entertainment New types of entertainment Internet as a source of entertainment – Second Life etc. Digital TV – increased interaction and TV on demand Dedicated games consoles ENTERTAINMENT Mobile Phones – music, videos, games on the move! Blu Ray / HD DVD MP 3 players Cost savings – price of legally downloading music/videos vs. traditional delivery methods
Communications • ICT has revolutionised the range of communication devices people now have access to: – Mobile phones, email, IM, voice mail, videoconferencing – Can send text, images, sound, videos, file attachments – VOIP is making long distance communication cheaper
Smart Homes / Smart Hotels • The ultimate goal of domestic technology is the creation of the smart house – a home that runs itself!: – Smart homes are “wired” with a wide range of sensors and control devices – The house constantly measures its own environment and makes adjustments to maximise the owners comfort Making Life Easier Smart homes have tremendous potential to improve independence and quality of life for the elderly and the disabled
Smart Homes • Many aspects of the smart house are already with us – simple heating and lighting controls etc. Truly smart houses will go a bit further… – The smart fridge. This will know when food has reached its sell by date or stocks are running low and will automatically re-order supplies – The smart toilet!!! This is already in development. Link
ICT in the Hospitality Convenience e. g. internet banking Increased choice – shopping in a global market Better and cheaper methods of communication Teleworking ICT IN THE Hotel / Restaurant Smart homes for the disabled People are better informed. Is this really true? ? New methods of social interaction – forums, newsgroups etc. Wider choice in entertainment
ICT in the Hospitality Dependency on embedded systems Social isolation – fewer people participating in communal activity The “Digital Divide” – gap between the “haves” and “havenots” ICT IN THE HOME Parental Concerns! Changes peoples “moral values” e. g. attitudes to downloading music Environmental issues – devices left on standby Blurring of the work/leisure distinction. Inability of some people to “switch off”