ICN Success and Opportunities What next Kent

ICN Success and Opportunities … What next? Kent Percival Manager, IT Development Office of the CIO 2005 01 26 ICN - Success and Opportunities (ISC) Percival

Integrated Communications Network n The base Integrated Communications Network (ICN) has been completed successfully. n The ICN is an infrastructure platform upon which new applications and services will be built to meet Uo. G needs n The ICN provides an opportunity to assess the ways Information Technology supports § § § 2005 01 26 University Administration Teaching and Learning Research and Development ICN - Success and Opportunities (ISC) 2

… for I S C Discussion The ICN is an enabling technology – what next? n How should the University make technology decisions? User needs Academic, Research, Admin. Across Colleges/Departments 2005 01 26 ICN - Success and Opportunities (ISC) Budget Central vs. Dept Innovation/Development 3

• Quick Overview of ICN • New Opportunities • Examples - things that are doable now! • Conclusions / Discussion 2005 01 26 ICN - Success and Opportunities (ISC) 4

Two components of ICN n A single integrated, pervasive, high performance, reliable campus network n An integrated set of communications tools delivered on the network – including the new phone service 2005 01 26 ICN - Success and Opportunities (ISC) 5

ICN campus network n 12, 000+ ports, new wiring, optical fibre n Designed for anticipated growth Renewable – modular design Fast, and Faster as required Highly Reliable, Resilient Multimedia Capable n 2 central server rooms for more resiliency n n 2005 01 26 ICN - Success and Opportunities (ISC) 6

Resilient Campus Network Core Dist’n Server Room 1 access sw Server Room 2 200 communications closets North West Campus 2005 01 26 Dist’n ICN - Success and Opportunities (ISC) Dist’n access sw South East Campus 7

new phone Service n 7200+ sets; voicemail service n Designed for anticipated growth n Renewable – modular design n Manageable as an IT Service n Advanced functions and features n Integrated applications 2005 01 26 ICN - Success and Opportunities (ISC) 8

IP Phone Service Architecture Call Control Campus IP Network Public Phone Network Gateway 2005 01 26 ICN - Success and Opportunities (ISC) Call Centre Voice mail Message store Emergency PBX Phones 9

• Quick Overview of ICN • New Opportunities • Examples - things that are doable now! • Conclusions / Discussion 2005 01 26 ICN - Success and Opportunities (ISC) 10

Opportunity: high capacity network Speed – – – To desktop PC’s Between campus buildings To Ont. Universities & Colleges 100 Mbps 1, 000 Mbps § Including Guelph-Humber – To the internet – Kemptville – Ridgetown – Alfred 2005 01 26 100 Mbps direct to the Guelph Campus 10 Mbps (shared with municipalities) 15 Mbps (shared) ICN - Success and Opportunities (ISC) 11

Opportunity: new phone service n Improved functionality – Call display; Call waiting; on-phone Directory; … n Better integration with Public Phone Network – – n Caller. ID more automated options to assist callers Disaster call routing design Application targeted phone numbers New Applications - combining phone and computer – Call Centre – Voice Recognition 2005 01 26 - integrated service centres - directory assistance ICN - Success and Opportunities (ISC) 12

Opportunity: multimedia communication Video Conferencing / video telephony n Audio/Video Streaming within applications n Audio & Video media on the Web n Improved collaboration tools for researchers n Enhanced communications channels for learning n 2005 01 26 ICN - Success and Opportunities (ISC) 13

Opportunity: n integrated communications Campus Wireless Network – a network layer – Mobility, PC tablets, PDA’s, … n Links to public telephone services – Cellphones, PDA’s, text messaging n Messaging – Voice, email, FAX, multimedia, instant messaging n Applications – Access the Campus Web portal by phone – Online telephone support at a “click” 2005 01 26 ICN - Success and Opportunities (ISC) 14

• Quick Overview of ICN • New Opportunities • 9 Examples - things that are doable now! • Conclusions / Discussion 2005 01 26 ICN - Success and Opportunities (ISC) 15

Example: n “Hoteling” Multi-tenant office space When staff person “logs in” with at the shared space, the phone is personalized. Other online services also adapt to tenant. Opportunity: Lower costs; Manage scarce space 2005 01 26 ICN - Success and Opportunities (ISC) 16

Example: Physical Security n Energy Management System on network since 1998 n Integrated Building Access – Centralized management system – Requires a robust full-feature online Directory Service n On-network video surveillance § Security monitoring; theft prevention § Cameras plug into network - Central “on-demand” recording – Uses network Multimedia features Opportunity: – Lower Cost implementation of distributed systems 2005 01 26 ICN - Success and Opportunities (ISC) 17

Example: n Integrating Regional Colleges Cost effective central services over fast network § Improve performance of HR, ORS, Financial services § Deliver learning resources centrally n Video Conferencing, Collaboration tools Integrated phone services - lower cost LD n Combined RESnet service - manage security & use n Opportunity: – Control Regional Costs; reduce travel costs/delays – Facilitate Teaching and Learning 2005 01 26 ICN - Success and Opportunities (ISC) 18

Example: n Campus Phone Directory Calls to 824 -4120 (Business) or 824 -0022 (Residence) “Please say the name of the person you are calling … or speak the name of the department you wish to reach, … or select from the following list of services” – Requires a robust full feature online Directory Service Opportunities: – Lower cost; Manage University image – Effective customer service – calls directed efficiently 2005 01 26 ICN - Success and Opportunities (ISC) 19

Example: n Central call centre with skilled multi-service agents § § n Call Centre IT Help Centre Campus Information Service Physical Resources problem reporting Classroom Technical Support assistance centre Specialized Call Centres § § § Registrar / Admissions Student Health services Vet Hospital Clinics Opportunity: – lower cost; extended hours; – better client service 2005 01 26 ICN - Success and Opportunities (ISC) 20

Example: Mobility n Move your phone as you do your PC. n Access email, voicemail from PDA, cellphone, “Blackberry” n Campus Wireless Phones – Requires campus-wide wireless network – Put your phone on your Tablet PC. n Combinaton handsets – campus phone system while on-campus – public cellphone when off-campus Opportunity: – Improve productivity of mobile workers – Reach students through their choice of technology 2005 01 26 ICN - Success and Opportunities (ISC) 21

Example: Integrated Messaging Manage your voicemail like email inbox. n Reply to email by voice; voicemail by email. n Forward voicemail beyond campus. n n Instant Messaging (text messaging / pager) – on-campus (PC’s, PDA’s, Phone Displays, …) – off-campus (cellphones, “Blackberries”) … Opportunity: – Improve productivity – Improve collaboration (research / learning) 2005 01 26 ICN - Success and Opportunities (ISC) 22

Example: n Collaboration Tools Video Telephony – phone & PC linked – Conferencing: multiway calling § § § Share documents with attendees Common “whiteboard” for ideas Record meeting for future reference n n Guelph-Humber; Regional Colleges; Open Learning Research Collaboration; Graduate Student teaching n ISC / Multimedia Technologies Committee Opportunity: – Improved productivity ; Cost control 2005 01 26 ICN - Success and Opportunities (ISC) 23

Example: n Multimedia Learning Video Streaming – on demand video media – Integrated with e-Learning Systems n Multimedia repository for shared, re-use, materials and learning modules § Related to Library’s D-space digital repository n ISC / Multimedia Technologies Committee Opportunity: – – Improved learning resources Cost control 2005 01 26 ICN - Success and Opportunities (ISC) 24

• Quick Overview of ICN • New Opportunities • Examples • Conclusions / Discussion 2005 01 26 ICN - Success and Opportunities (ISC) 25

Single Intelligent Campus Network We now have a cost effective, high performance, highly reliable, common communications infrastructure. The network is a common resource for connecting all campus applications and services. The network supports voice, video, and data media communication. 2005 01 26 ICN - Success and Opportunities (ISC) 26

Integrated Communication Applications n Besides traditional telephone features, the new phone service will integrate with other IT applications. n New communications tools will exploit voice, video, and data media. Multimedia applications will improve effectiveness and productivity. 2005 01 26 ICN - Success and Opportunities (ISC) 27

Challenge High Performance Network plus Integrated Communications Applications Improve current services New ways to deliver services - as significant as the Web? 2005 01 26 ICN - Success and Opportunities (ISC) 28

Strategic Planning n How does the University identify and assess the opportunities to leverage these new ICN technologies? n What business priorities drive the development of integrated communications applications? Who? n How do we resource those opportunities which have a significant return on investment? n How can opportunities to this new technology be planned into Research programs? 2005 01 26 ICN - Success and Opportunities (ISC) 29

Discussion Kent Percival percival@uoguelph. ca 2005 01 26 ICN - Success and Opportunities (ISC) 30