IBM Tivoli Software Usage and Accounting Management in

IBM Tivoli Software Usage and Accounting Management in z/OS and Distributed Environments IBM Tivoli Usage and Accounting Manager Tracking, Reporting and Billing IT Utilization & Costs Page Hite Product Manager Tivoli Decision Support for z. OS IBM Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software IT Organizations Are Under Tremendous Pressure § Change: Market demands, workloads, service levels § Compliance: Regulations, security, audit capabilities § Complexity: Heterogeneous resources, silos, composite applications § Cost: Management and administration 3 Tivoli Usage and Accounting Manager “What matters is how satisfied customers are, how costs are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization. “ --Erik Brynjolfsson, Director of the Center for e. Business at MIT © 2007 IBM Corporation

IBM Tivoli Software Dilemma of Simplicity Versus Shared Workloads § Dedicated systems and storage: Ø Advantage: simple to account for with a spreadsheet - one machine, one workload, and one cost center Ø Problems - resources are highly under utilized which means: • • • Paying more for hardware and software Unnecessarily high energy costs Using more real estate than required More assets that are harder to track, manage, and maintain Inflexible to varying peak in demand § Shared systems and storage: Ø Advantages are: • Better utilization of existing resources so future investments can be deferred • More cost effective – hardware, software, energy, staff, and floor space • More responsive to differing peak loads Ø Challenge: • How do I allocate costs • Prove to the users they’re getting what they deserve 4 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software Virtualization needs and challenges amongst those implementing Motivators Inhibitors amongst Implementing * Source: IBM Systems Directions 1 Q 2006 *‘People worry they might not get enough resources. They believe they will get less than they need. ’ (Mgr. IT Germany) ‘It’s a matter of convincing people at the beginning because they won’t have their own hardware. For us, virtualization worked so long as it was on one platform, but then platforms were assigned to different departments and those departments now had to work together. ’ (Dir. IT Germany) ‘It involves trying to convince people not to order servers but to allow resources to be pooled into a virtual environment…trying to convince the business stakeholders to do this. The first moment someone has a problem, they will blame the virtualization. ’ (VP IT; US) Source: ITS Virtualization Research Feb 2006 5 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software IT Resource Optimization: stages of adoption Business Value Better IT Business alignment Increased flexibility Increased utilization Reduce costs Orchestrate: Achieve Policybased computing Provision: Automate Capacity & Workload Mgt Virtualize: Create logical asset pools Simplify: Consolidate IT assets Know costs Ability to Dynamically Respond 6 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software What are the objectives of an IT Usage and Accounting Management System… § Allocate/Distribute or Charge IT Costs to the Users, Cost Centers, Applications and other organizations that consumed them in a. . . Ø Fair Ø Understandable Ø Auditable/Reproducible, and Ø Easy to administer manner § Optimize IT costs through… Ø Costs trend identification Ø Real time analysis 7 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software What is needed to perform Usage & Accounting? Three variables to the equation Align IT Software Spending with Business Priorities Capability Who is consuming which IT resources? Data collectors for IT infrastructure can review consumption across multiple dimensions What is the cost of those resources, including those that are shared? Costing engine assigns cost to resource usage How should IT allocate cost for chargeback, ROI, costing analysis, and reporting/billing? Costing and reporting engine associates and report usage costs to consumers of IT resources All three questions help align IT spending with business priorities 8 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager is … § An integral part of an organization’s financial reporting systems (Shared Services, Invoicing, Product Profitability, ERP Integration, Cost Allocations, Activity Based Costing, Resource & Cost Trending, etc. ) § Used across multiple platforms (Including Mainframe, Unix, Linux, Windows, etc. ) § Supporting multiple sub-systems (DB 2, Oracle, SQL Server, CICS, Virtualization, Web, E-Mail, Networks, Storage, Print Servers, etc. ) § Internet enabled (Web-Based Reporting & Drill-Down and multiple outputs) http: //www-306. ibm. com/software/tivoli/products/usage-accounting/ http: //www-306. ibm. com/software/tivoli/products/usage-accounting-zos/ 9 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software What problem does TUAM solve? Inability to allocate IT costs, usage, and value Unix / Linux / Windows IT Departments contain many different platforms, environments, sub-systems, and users Mainframes Storage & many other systems Databases & Networks 10 Tivoli Usage and Accounting Manager § Costly to own, maintain, and operate § With unique record formats and metrics Internet & E-Mail © 2007 IBM Corporation

IBM Tivoli Software Usage and accounting capabilities can help realize immediate benefits § Increase Client (Business Units) Satisfaction Ø Real Usage = Accurate Billing Ø Accountability = Improved services Ø Alignment between Business and IT costs § Lower Infrastructure Cost Ø Reduced server sprawl Ø Higher utilization Ø Rationalization of resources § Continued Infrastructure Improvement Ø Understanding costs can lead to managing costs Ø Usage comparisons can lead to more effective investments 11 Tivoli Usage and Accounting Manager When running a business, nothing matters more than knowing how much something costs. You can’t manage what you don’t measure! © 2007 IBM Corporation

IBM Tivoli Software Know what it costs – The TUAM funnel 12 Tivoli Usage

IBM Tivoli Software Costing Methods Supported - as described by Professor Brant Allen of the Colgate Darden School of Business at the University of Virginia. § No Charge Back Ø IT Department is overhead. § Overhead Allocation Ø Based on head count, assets, revenue, floor space, and so forth (not usage). § Memo Record Billing Ø We don't do this, but if we did. . § Classic Chargeback Ø End of Year Budget Charge. . . Zero Cost. § Break Even (Year End Adjustment) Ø Same as Classic except budgets are charged monthly. . . Zero Cost. § Budgeted Rates Ø See Rates for Year, Quarter, etc. § Standard Rates and Negotiated Prices Ø Similar to other inter-divisional accounting practices. Cost and price are two different things. The IT Department is run like a business. § Functional Pricing Ø Instead of CPU time, or disk usage, users are charged for functional items such as orders entered, claims processed, and checks written. 13 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager (TUAM) Enables Sophisticated Chargeback Methodologies TUAM: End-to-end scalability & flexibility enables business units and IT to establish appropriate chargeback methodologies for specific IT services. SBP Service based pricing NFR Negotiated flat rate TFR Tiered flat rate MRU Measured resource usage Unix, Linux, Oracle, Storage, Batch, TSO, Transaction Processing, Middleware, third party hardware, Windows, Exchange, Notes, SQL VM, AS 400, Database and Storage Server, MS Disk Storage, Middleware and Applications 14 Tivoli Usage and Accounting Manager Low-level allocation HLA Tivoli Decision Support for z/OS Direct cost LLA TUAM Data Collectors DC High-level allocation “Selecting a Chargeback Method Depends on the Business Unit and IT Service” -Gartner Research 2005 © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager (TUAM) Enables Sophisticated Chargeback Methodologies So how do we get from usage DATA to usage INFORMATION? SPB Service based pricing NFR Negotiated flat rate TFR Tiered flat rate MRU Measured resource usage Unix, Linux, Oracle, Storage, Batch, TSO, Transaction Processing, Middleware, third party hardware, Windows, Exchange, Notes, SQL VM, AS 400, Database and Storage Server, MS Disk Storage, Middleware and Applications 15 Tivoli Usage and Accounting Manager Low-level allocation HLA Tivoli Decision Support for z/OS Direct cost LLA TUAM Data Collectors DC High-level allocation “Selecting a Chargeback Method Depends on the Business Unit and IT Service” -Gartner Research 2005 © 2007 IBM Corporation

IBM Tivoli Software Tivoli Decision Support for z/OS – A Quick Review Tivoli Decision Support for z/OS collects log data from various sources and provides a central repository for easy access to the historical enterprise-wide IT utilization information and statistics valuable for use in providing performance reporting, data for service level management and usage accounting. Service Level Reporting Chargeback & Accounting. Cost Recovery Performance http: //www-3. ibm. com/software/tivoli/products/tds-390/ 16 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software Tivoli Decision Support for z/OS – A Quick Review Graphics Tabular Data Spreadsheets Accounting & Chargeback N e tw o r k Distributed Systems I MS Tivoli Usage and Accounting Manager CI CS AS / 400 18 System Performance * Show Me More Over 800 canned reports are included with the base and features © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager (TUAM) Enables Sophisticated Chargeback Methodologies So how do we get from usage DATA to usage INFORMATION? SPB Service based pricing NFR Negotiated flat rate TFR Tiered flat rate MRU Measured resource usage Unix, Linux, Oracle, Storage, Batch, TSO, Transaction Processing, Middleware, third party hardware, Windows, Exchange, Notes, SQL VM, AS 400, Database and Storage Server, MS Disk Storage, Middleware and Applications 28 Tivoli Usage and Accounting Manager Low-level allocation HLA Tivoli Decision Support for z/OS Direct cost LLA TUAM Data Collectors DC High-level allocation “Selecting a Chargeback Method Depends on the Business Unit and IT Service” -Gartner Research 2005 © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager (TUAM) Enables Sophisticated Chargeback Methodologies So how do we get from usage DATA to usage INFORMATION? SPB Service based pricing NFR Negotiated flat rate TFR Tiered flat rate MRU Measured resource usage Unix, Linux, Oracle, Storage, Batch, TSO, Transaction Processing, Middleware, third party hardware, Windows, Exchange, Notes, SQL VM, AS 400, Database and Storage Server, MS Disk Storage, Middleware and Applications 29 Tivoli Usage and Accounting Manager Low-level allocation HLA Tivoli Decision Support for z/OS Direct cost LLA ITUAM Data Collectors DC High-level allocation “Selecting a Chargeback Method Depends on the Business Unit and IT Service” -Gartner Research 2005 © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager Components & Flow Controls scheduled batch TUAM Server processes for resource accounting and costing plus email status notification. Read raw metering data & create TUAM Server Resource Records TUAM Data Collectors Job Runner Resource Records Account code conversion Cost extension Data conversion Processing Engine ODBC Compliant Database: SQL Server, Oracle, DB 2 RDBMS TDSz (host) Unix/Linux/Windows Operating Systems Database E-Mail Storage Internet Networks Print Other 30 ITUAM Server Administrator Crystal Reports SQL Server Reporting Services GUI to administer table maintenance, reporting security, parameters for processing, and perform TUAM Server processes online as opposed to batch processing with Job Runner, etc. Tivoli Usage and Accounting Manager Reporting Interface Web Access © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager Apply Business Rules IDENTIFICATION CODES User ID’s Job Names Account Codes Transaction ID’s Network ID’s Project Codes DSN’s Email Addresses Security ID’s Extensions Folder Names Authorization ID’s IP Addresses Server ID’s Etc. Account Code Conversion A BB CC DD XX 31 Tivoli Usage and Accounting Manager Business Unit Line Of Business Cost Center Application User, Etc. © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager Feature List (partial) n Account Code Editing n Miscellaneous and Recurring n Account Code Validation n Automatic E-Mail Reporting n Automatic Web Reporting n Billing Equation n Budget / Actual Reporting n Business Rules Engine n Contract Pricing n Conversion Engine n Cost & Resource Analysis Reports n Creates GL Transactions n Disk Space Accounting n Discounts n Efficient Daily Processing n Efficient EOM Processing n External Billing n Flexible Account Code Generation n Flexible Account Code Reporting n Full Time Administrator Not Required n Integrated Rate Table/Service Catalogue 32 Tivoli Usage and Accounting Manager n n n n n Transactions Multiple CPU's of Differing Speeds Supported (Normalization) Multiple Rate Tables by Acct. Multiple Reporting Levels with drilldown Paper & Form Chargeback Proration Rate Modeling Sales Tax Security Authentication/LDAP Server Based Reporting System Server Based Stand-Alone System Shift, Class, Priority Surcharge Tiered Pricing Usage Discovery Web Enabled & Automatic HTML Creation Work Shift Reporting Year To Date Reporting Zero Based Budget Support © 2007 IBM Corporation

IBM Tivoli Software z/OS data n Elapsed Time n Steps Processed n CPU Time n Transactions n Equation Time n Input Messages n Service Units n TSO CPU Time n TSO I/O CICS n Output Messages n Total Messages n Elapsed Time n TSO Time n # of DB 2 Records Goal: n # of Get Pages n Lines Printed n Space Used n Pages Printed n Space Wasted n Paper & Forms n Migrated Datasets n Backup Datasets n Disk I/O n Disk Datasets n Tape I/O n Tape Mounts Print n Space Allocated Storage ANY usage file from ANY system! n CPU Time n File Access Count n Laser Printers DB 2 Partial List Mainframe n Jobs Processed n # of Entry/Exit Events n Accumulated CPU Time n Accumulated Elapsed Time n Color/B&W n Simplex/Duplex n RDMS Systems n Tape Storage 33 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software ANY usage file from ANY system! 34 n Disk Space by MB, GB, etc. n User CPU Time n # of Read Requests n KB’s Read n # of Write Requests n KB’s Written n Disk Space by Folder Name, File Name, etc. n CD/DVD Drives and Tape Juke Boxes Print n Kernal CPU Time Storage n CPU Time n Other Storage Monitors n Etc. n Elapsed Time n SQL Server CPU Print Submitted KB Printed KB Pages Submitted Pages Printed Number of Copies Simplex, Duplex Color or B&W Landscape or Portrait n Forms & Paper n Etc. n n n n n Oracle n DB 2/UDB n SQL Server Reads n SQL Server Writes n SQL Server DBMS Size n Etc. Tivoli Usage and Accounting Manager Other DBMS Goal: n Elapsed Time SQL Server Partial List Windows Server Microsoft Windows n Sybase n SQL Server n Informix n Etc. © 2007 IBM Corporation

IBM Tivoli Software ANY usage file from ANY system! 35 n n n CPU – ucpu, scpu Connect Time Seat Time Window Time Disk & Character I/O Images Activated Software Packages Disk Storage Space Oracle Resource Usage AIX, HP/UX, and Solaris Linux, Red. Hat and Novell SUSE - ALL IBM Systems AIX Advanced Accounting Logins Connect Time UGA Memory PGA Memory Recursive CPU Session CPU User Commits Physical Reads and Writes § Writer Requests § Disk Sorts § Messages § § § § Tivoli Usage and Accounting Manager DB 2 Goal: ORACLE Partial List Unix/Linux data § § § Logins Connect Time System CPU User CPU I/O Activity Table Activity Sort Work Buffer Pool Activity Locks & Deadlocks SQL Activity UOW Log Space © 2007 IBM Corporation

IBM Tivoli Software ANY usage file from ANY system! 36 § Microsoft Exchange § Lotus Notes § Sendmail Tivoli Usage and Accounting Manager § Windows Print § Apache § Veritas Netbackup § Microsoft IIS § Cisco Netflow § UNIX/LINUX ftp transfer usage Internet Goal: E-Mail Systems Partial List Network and Printing e. Mail, network & printing, and Internet data § Microsoft Proxy Server § Netscape Proxy Server § Microsoft ISA Server © 2007 IBM Corporation

IBM Tivoli Software What people have done with the Data Collector Toolkit § Netscout § People. Soft ANY usage file from ANY system! 37 External Goal: § Radius § Network. Vantage § Novell Web, Etc. Personnel Time Help Desk Time Equipment Rental Software Communications Networks Telecom Charges IMAC’s / Desktop Support § Recurring & Misc. Charges § § § § Tivoli Usage and Accounting Manager ERP Systems Network Partial List § Network Decisions § 3 COM Routers § Hyperion § SNA Server/Host Integration Server § BEA Web. Logic § Oracle Financials § RMON 2 § IBM Web. Sphere § Firewalls § JD Edwards § Lawson § BAAN § Walker § Etc. Internet / Telecom § SAP § Switches/Lines § PBX Systems § RMON 2 § Web. Trends § Etc. © 2007 IBM Corporation

IBM Tivoli Software ANY usage file from ANY system! * Supported by ITUAM 38 Human Resources Goal: § WSG Empire Time § Change. Point § Kronos § Time. Slips § MS Project § Help Desks § Consultants § Etc. Tivoli Usage and Accounting Manager z/VM z/VSE i 5 OS* Unisys Netware VMware* Citrix* MS Virtual PC MS Virtual Server Etc. § § § § BMC Patrol Suite HP Openview ASG TMON CA Unicenter Net IQ CRM Products Etc. Output § § § § § Actuate Business Objects MS Reporting Svcs. Oracle Reports Mainframe RDMS • CA/Dispatch • SAR/Express • Etc. § Print Servers § Etc. § § § SANS § Backup Systems Storage IMS IDMS ADABAS MS Access Focus Datacom Supra, M 204 Universal Etc. Operating Systems § § § § § 3 rd Party Systems Partial List Databases What people have done with the Data Collector Toolkit § Storage Monitors § Storage Managers § Tape Systems § Robots § DVD/CD § TSM / TPC § Etc. © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager ITUAM for z/OS i 5 OS, VMware/ Windows & Storage Unix/Linux Storage. AIX Advanced Accounting Collector Sample and Creation Tool Rate Table IBM TUAM Costed Data 39 Data Import Entitlement (2) Tivoli Usage and Accounting Manager Web-based Invoices Internet Infrastr. Collector: Apache IIS Database Collector: DB 2, Sybase, SQL Server Oracle e-Mail Collector: Exchange Notes, Sendmail Network & Printing Collector: Printing File Transfer Client File Web-based Reports © 2007 IBM Corporation

IBM Tivoli Software Data collectors included in TUAM v 6. 1 Platform Supports Disk usage Processes usage Windows System Resource Monitor Citrix VM Ware Process usage UNIX / Linux (System x, p, z) Background usage Interactive usage File System usage Aix Advanced Accounting i 5/OS CPU utilization Database I/O 40 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting v 6. 1 Collector Packs ITUA Collector Pack for Databases ITUA Collector Pack for e-Mail Platform Supports Oracle Windows Exchange Windows DB 2 Exchange Mailbox SQL Server Lotus Notes Sybase UNIX / Linux (System x, p, z) Send. Mail Oracle ITUA Collector Pack for Network and Printing DB 2 ITUA Collector Pack for Internet Infrastructure Platform Windows IIS Microsoft ISA Microsoft Proxy Netscape Proxy UNIX / Linux (System x, p, z) 41 Platform Apache Tivoli Usage and Accounting Manager Supports Windows Print Supports Apache Windows Supports Veritas Net. Backup Windows Cisco Net. Flow UNIX / Linux (System x, p, z) ftp transfer usage ITUA Enterprise Collector Pack Include All Collector Packs © 2007 IBM Corporation

IBM Tivoli Software IBM Tivoli Usage and Accounting Manager Report Chart (partial list of categories) n Budget Analysis Reports n Operating System Reports n Database Reports n Print Reports n E-Mail Reports n Resource Usage n Hog Reports n Internet Reports n Invoices n Network Reports 42 Tivoli Usage and Accounting Manager Reports n Storage Reports n Top 10 Consumers n YTD Reports © 2007 IBM Corporation

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IBM Tivoli Software Summary Tivoli Usage and Accounting Manager Will Ensure You Reach These Goals § More easily introduce new applications and systems Ø IBM Usage and Accounting Manager provides insights to current costs and usages Ø IBM Usage and Accounting Manager easily facilitates IT’s usage tracking and cost allocation of new applications and systems § Better integrate business processes with IT Ø IBM Usage and Accounting Manager provides the ability to report usage and service in business versus technical terms Ø Users can see services delivered and costs by line of business § Improve IT systems utilization and productivity Ø Top 10 reporting quickly identifies heaviest uses and potential abuses Ø IT can focus on service delivery and intelligent tuning versus data gathering and reporting § Enable better access to information Ø IT Financial Management, operations, and user have easy and flexible access to the resource usage they need when and where they want it § Reduce or mitigate business operations risk Ø Disparate usage data turned into valuable decision-making information Know What IT Costs! 63 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software QUESTIONS? 64 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

IBM Tivoli Software Page Hite Product Manager Tivoli Decision Support for z. OS IBM Tivoli Usage and Accounting Manager +1 -703 -229 -4377 tie-line 930 -7077 pagehite@us. ibm. com Page L Hite/Bethesda/IBM@IBMUS http: //www-306. ibm. com/software/tivoli/products/usage-accounting/ http: //www-306. ibm. com/software/tivoli/products/usage-accounting-zos/ http: //www-306. ibm. com/software/tivoli/products/tds-390/ 65 Tivoli Usage and Accounting Manager © 2007 IBM Corporation

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IBM Tivoli Software Trademarks The following are trademarks of the International Business Machines Corporation in the United States and/or other countries. AIX* AIX 5 L* Blade. Center Chipkill DB 2 Universal Database Domino Enterprise Storage Server* e-business logo* GDPS* Geographically Dispersed Parallel Sysplex Hiper. Sockets IBM* IBM e. Server IBM logo* i. Series Lotus* On. Forever* Parallel Sysplex* POWER 5 Predictive Failure Analysis* p. Series* S/390 Server. Proven* Tivoli* Total. Storage Proven Virtualization Engine X-Architecture x. Series* z/OS* z/VM* z. Series* System z 9* * Registered trademarks of IBM Corporation The following are trademarks or registered trademarks of other companies. Intel is a trademark of Intel Corporation in the United States, other countries or both. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. , in the United States and other countries Linux is a registered trademark of Linux Torvalds in the United States other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States, other countries, or both. * All other products may be trademarks or registered trademarks of their respective companies. Notes: Performance is in Internal Throughput Rate (ITR) ratio based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput improvements equivalent to the performance ratios stated here. IBM hardware products are manufactured from new parts, or new and serviceable used parts. Regardless, our warranty terms apply. All customer examples cited or described in this presentation are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. This publication was produced in the United States. IBM may not offer the products, services or features discussed in this document in other countries, and the information may be subject to change without notice. Consult your local IBM business contact for information on the product or services available in your area. All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Information about non-IBM products is obtained from the manufacturers of those products or their published announcements. IBM has not tested those products and cannot confirm the performance, compatibility, or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. Prices subject to change without notice. Contact your IBM representative or Business Partner for the most current pricing in your geography. 67 Tivoli Usage and Accounting Manager © 2007 IBM Corporation