® IBM Software Group Integration and the On Demand Operating Environment Presenter Name Title © 2004 IBM Corporation
IBM Software Group Agenda 1 Linking On Demand Integration § Definitions § Business drivers and benefits § Stages of adoption 2 IBM Integration Solutions in Action 3 Conclusion § Why IBM for Integration § How to get started 2
IBM Software Group Agenda 1 Linking On Demand Integration § Definitions § Business drivers and benefits § Stages of adoption 2 IBM Integration Solutions in Action 3 Conclusion § Why IBM for Integration § How to get started 3
IBM Software Group On demand business… An on demand business is an enterprise whose business processes—integrated end-to-end across the company and with key partners, suppliers and customers—can respond with speed to any customer demand, market opportunity or external threat. 4
IBM Software Group On demand business and IT You can start anywhere ENTRY ess sin Bu On Demand Operating Environment ENTRY ses ces Pro Business Transformation Flexible Financial & Delivery Options • Increasing flexibility is the key—business models, processes, and infrastructure • Technology acts as an enabler instead of a barrier 5
IBM Software Group Operating environment capabilities On demand operating environment Integration Infrastructure management § Business modeling § Process transformation § Application and information integration § Access § Collaboration § Business process management Automation & Virtualization § Availability § Security § Optimization § Provisioning § Policy-based orchestration § Business service management § Resource virtualization: servers, storage, distributed systems/grid, the network Business flexibility through integration of people, processes and information within and beyond the enterprise IT simplification through automation and virtualization enables access to and creates a consolidated, logical view of resources across a network. 6
IBM Software Group The way it’s actually done Define Process Model As is/To be Identify/Design infrastructure Assemble new and existing components Anticipate and respond Integration Infrastructure Management Prioritized components § Deconstruct business model § Assess priority components § Model existing and new process and business § Develop the business case § Think of software development as a business process § Create necessary components (new and legacy-based) § Customize and assemble components § Underlying infrastructure is modular, built for change and standards-based § Monitor business and IT status § Act on autonomic policy § Choose from on- and offpremise execution 7
IBM Software Group What makes this possible? A service-oriented architecture (SOA) SOA enables connectivity of applications or resources by: § Representing every application or resource as a service with a standard interface § Enabling them to exchange structured information Why do you care? § Flexibility to treat elements of business processes and the underlying IT infrastructure as secure § Standardized components that can be reused and combined to address changing business priorities Services are the building blocks § Packaging business functions from new and existing applications in a simple and standardized way § Services help get the right information to the right people at the right time § Services can be reused and combined to deploy composite applications § Increasing use of Web services based on open standards complements existing services technology. 8
IBM Software Group Scope of integration The efficient and flexible combination of resources to optimize operations across and beyond the enterprise Securely connecting people with relevant information, anytime / anywhere Accelerating the deployment of end-toend business processes to help improve operational efficiency Speeding time to market using integrated views across diverse business information 9
IBM Software Group Do these challenges sound familiar? Legacy system integration Mergers and Acquisitions Silos of data – need for a consolidated view of information & applications More demanding expectations for personalized service – right now Improve operational efficiency – manage costs Seamless access to infrastructure – any time / any place External mandates which impose standards & regulatory compliance Protect the security & privacy of critical information assets Infrastructure is complex & heterogeneous Need to streamline linkages with partners & suppliers Do more with less Economic volatility and globalization 10
IBM Software Group Driving the need for integration Business challenges Benefits of integration Provide customized and consistent business information Improve customer service Automate, integrate and coordinate operations end-to-end Reduce cost and improve responsiveness Integrate and optimize the use of people, their Enhance productivity information and their tools in processes Reduce the cost and time of building and integrating new and existing applications Extend the value of applications Streamline application upgrades Minimize cycle-time and costs Transform IT from inhibitor to enabler Allow focus on core competencies 11
IBM Software Group Stages of adoption for an integrated environment IBM provides value throughout all stages of e-business adoption Access Enterprise Integration On Demand Connect to the Internet improving departmental business processes Extend across and beyond the enterprise Business Transformation Optimize operations Access Publish Transact Integrate Internally Integrate Externally Adapt Dynamically 12
IBM Software Group Agenda 1 Linking On Demand Integration § Definitions § Business drivers and benefits § Stages of adoption 2 IBM Integration Solutions in Action 3 Conclusion § Why IBM for Integration § How to get started 13
IBM Software Group IBM On Demand Operating Environment Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Products Architecture Standards Service Oriented Architecture (SOA) Connectivity Layer On Demand Operating Environment 14
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Process Management Business Modeling Access Collaboration Process Transformation Offerings § § § Web. Sphere Host Access Transformation Services Web. Sphere Studio Enterprise Developer Web. Sphere Development Studio Web. Sphere Studio Asset Analyzer CICS Transaction Gateway § § § IMS Connect DB 2 Information Integrator DB 2 UDB DB 2 Content Manager Web. Sphere Studio Application Monitor 15
IBM Software Group Process Transformation Customer Challenge Solution § Application interfaces are difficult to use, user workflows are outdated § Improve user experience § Legacy applications cannot easily be integrated into modern workflows § Innovate by restructuring applications § Mission critical processes cannot easily be adapted to changing market conditions § Adapt for broader connectivity Benefits § Create new business value and productivity from existing IT systems and developer skills § Integrate z. Series, i. Series and new Java applications into an efficient mixed-workload environment – lower cost and risk than replacement § Transform business-critical legacy processes become reusable, shareable business components 16
IBM Software Group Improve the user experience § Increase productivity and reduce training costs by improving the user experience § Extend existing applications and business information to employees, partners, suppliers and customers § Integrate traditional applications into enterprise portals to provide users with a single, personalized point of access Process Transformation Improved user interface and workflow Integration with Web. Sphere Portal § Reduce development costs by avoiding rewrite of legacy applications 17
IBM Software Group Adapt existing systems for broader connectivity § Connect to legacy applications and data into e-business workflows using: Process Transformation CICS® Transaction Gateway V 5. 0 Intranet/ Extranet/ Internet § Web services and SOA Web. Sphere for z/OS + CICS TG CICS Applications § Java connectors § Real time data integration tools Web. Sphere distributed + CICS TG § Adapters, connectors and templates DB 2 Information Integrator Classic Federation for z/OS § Strengthen customer, partner and supplier relationships DB 2 UDB for z/OS VSAM IMS Software AG Adabas CA Datacom CA IDMS 18
IBM Software Group Innovate by restructuring applications for greater flexibility § Discover the business value of existing legacy assets Process Transformation Web. Sphere Studio Asset Analyzer Web. Sphere® Studio Application Monitor DB 2 UDB § Develop new applications while reusing existing code, data and skills for greater flexibility and efficiency § Deploy to a secure, scalable and reliable mixed-workload environment WSAM User Impact Analysis Discovery Browser-based User Interface Customers Web Servers Data 19
IBM Software Group CNC accelerates tax collection with Web. Sphere Challenge Value Enable 14, 000 local government bodies faster tax collection through more efficient access to taxpayer data 88% faster tax collections; accelerated revenue collection for governments; greater efficiency throughout tax system Solution Web-based portal solution built on IBM Web. Sphere® Application Server, Advanced Edition, IBM CICS® Transaction Gateway, IBM DB 2® Connect, IBM Visual. Age® for Java “Our solution provides a whole portfolio of business services that help those involved in the taxcollecting processes do their jobs better. The Web. Sphere Application Server platform enables us to create a very robust package. ” — Massimo Daniele, IT Infrastructure Manager, Consorzio Nazionale Concessionari 20
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Application and Process Integration Offerings § Web. Sphere Business Integration family § Web. Sphere Application Server family § Web. Sphere Studio family § Web. Sphere Business Integration Connect § Web. Sphere MQ § Web. Sphere Commerce § CICS Transaction Gateway § DB 2 Information Integrator 21
IBM Software Group Application and process integration Application and Process Integration Customer Challenge Solution § All types of common information must be distributed across departments § Optimize information distribution § Applications must be built, deployed and supported easily § Extend processes to customers and partners § Business requirements – both inside and outside the company – must be driven effectively by back-end integration Benefits § Deliver new Web services-based applications § Automate processes § Choice of integration methods that complement your existing infrastructure § Flexibility to grow your solution as your business requirements evolve 22
IBM Software Group Optimize the distribution of information between applications and across locations Application and Process Integration § Enable the business to react instantly to new information by distributing common data to all departments simultaneously § Hide differences in platform, software architecture and network protocols § Assure delivery of transactions, even when systems go off-line § Reroute, log and enrich information under central control § Deploy incrementally, project by project, to better manage expense § Minimize risk with industry standard interfaces and protocols Leveraging Technologies § Web Services, JMS Enterprise Applications Mobile Devices Web and Portals Telemetry Sensors Internet Reach § Security Tunneling Integration Without bounds New End Points § Mobile Devices § Telemetry sensors § Event monitoring and control Mediation Routing § Enrichment § Warehousing § Transformation Enterprise Applications Mobile Devices Multicast Subscribers Web and Portals Telemetry Sensors 23
IBM Software Group Deliver new Web Services-based composite applications § Build new standards-based applications out of modular components or services § Create reusable services out of Java assets, backend systems, packaged applications, people and processes § Use drag-and-drop tools to build new applications by visually choreographing the interactions between services Application and Process Integration Deliver new Web services based composite applications that extend and integrate your existing IT assets Service Oriented Architecture § Build, deploy and choreograph Web services to form composite applications § Implement a Service Oriented Architecture (SOA) CISC J 2 EE SAP Web Service. NET 24
IBM Software Group Automate processes that involve systems and people § Easily exchange real-time information across multiple participants, platforms, business applications and organizations Application and Process Integration Automate processes that involve systems and people § Make optimal use of human resources to support business processes and deliver enterprise services § Manage business process logic in accordance with business design - separate from implementation and integration details 25
IBM Software Group Extend business processes to customers and trading partners § Connect to and integrate with communities of trading partners Application and Process Integration Extend business processes to trading partners § Enables integration beyond the enterprise into the extended value chain § Support for a wide range of industry standard protocols including Rosetta. Net, AS 2 and XML § Support for trading partner interactions over transports such as HTTP(S), FTP and SMTP 26
IBM Software Group Accelerate Implementation of Intelligent Processes § Online commerce and business transactions ‘out-of-the-box’ § Leverage industry best practices and industry-specific processes Marketing Order Management Catalog & Content Management Application and Process Integration § Deploy pre-built/pre-tested intelligent and extendable business processes § Utilize pre-built adapters to back-end applications for faster integration Merchandising B 2 B Contracts & Entitlements IBM for American Express Personalized Experience = Customer Loyalty Accelerates implementation Standards Based Hundreds of pre-built processes based on industry best practices Extended via process templates to meet Industry requirements Easily adaptable to business need or technologies 27
IBM Software Group Mobifon dials up an industry-leading technology and services solution from IBM Challenge Value Constraint on growth by a confusing IT environment with lots of applications that were mostly written in-house § Interfaced its CRM solution with existing applications § Automated customer business processes across multiple applications § Single application for tracking customer interaction, improving customer service Solution IBM Web. Sphere® Business Integration for Telecom (with pre-built collaborations); IBM Global Services and IBM Business Integration Services “In addition to the fact that the IBM solution has helped us dramatically improve our application integration, I think one of the most important outcomes of this project is that we have an invaluable team that works closely with us and that fully understands our requirements and environment. ” — Laurentiu Mandu, IT Director, Mobifon 28
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Information Integration Offerings § DB 2 UDB § DB 2 Data Warehouse Edition § DB 2 Information Integrator § DB 2 Content Manager § DB 2 Records Manager § DB 2 Document Manager § DB 2 Commonstore for SAP, Lotus Domino, Exchange § Lotus Workplace Web Content Management § Lotus Domino Document Manager § IBM Risk and Compliance Offerings 29
IBM Software Group Information Integration Customer Challenge Solution § Manage growing volumes & variety of information across platforms, processes and companies. § Comprehensive, flexible, cost-effective information infrastructure § Silos of information that aren’t easily accessed in real time and integrated across applications. § Increased legislation and regulatory compliance requiring long term storage and reporting Benefits § Optimized operations § Speed to market, flexibility § Cost effectively leverage information wherever it resides § Easily extract valuable insight from your data § Manage, capitalize on and protect the value of any type of information § Improve business results through compliant processes 30
IBM Software Group DB 2 Information Management Information Integration An information infrastructure is an integrated set of services for managing and leveraging diverse information assets to improve business performance Transaction systems Business intelligence Content management Information Services Industry Specific Extensions Information Infrastructure Search and Access Analysis Content Control Information Integration Information Assets Databases and Warehouses Content Repositories File Systems 31
IBM Software Group DB 2 Information Management Information Integration Information Services Industry Specific Extensions Search & Access § Programming environments and models § Data languages § Federation Information Infrastructure Analysis § Statistics § Mining § OLAP services Content Control § Archiving § Compliance § Retention Mgmnt § Doc Mgmnt § Web Content § Privacy, Security Information Integration Federation, Placement, Transformation Information Assets Databases and Warehouses Content Repositories File Systems 32
IBM Software Group DB 2 Information Management Information Integration Information Services Industry Specific Extensions Search & Access § DB 2 Information Integrator § DB 2 UDB § DB 2 CM Information Infrastructure Analysis § DB 2 Data Warehouse Edition Content Control § DB 2 Content Manager Information Integration DB 2 Information Integrator Information Assets Databases and Warehouses DB 2 UDB Informix IMS Content Repositories DB 2 Content Manager File Systems 33
IBM Software Group DB 2 Information Integrator portfolio Any data Multiple access paradigms Multiple integration disciplines Multiple access paradigms Any for § Speed. Multiple market datadisciplinesprojects time to integration § Get more value and insight from existing assets § Control IT costs tailoring views and reducing copies Search SQL Content Find Federate Transform Place Publish DB 2 Information Integrator Shared metadata and access foundation <XML> Text </XML> 34
IBM Software Group Integrated environment for risk and compliance issues Information Integration Address regulatory and internal policies § DOMEA- Germany, Records Management § Mo. Req- EU, Electronics Record Keeping § Pro- UK- Public Records Standard § Basel II- Banking, Credit and Risk Management Integrate information to comply with regulations while simultaneously improving business processes § IBM Content Management for Message Monitoring and Retention § Basel II Information Management Offering § IBM Lotus Workplace for Business Controls and Reporting § IBM Tivoli Security Compliance Manager § DB 2 Commonstore for SAP, Lotus Domino and Exchange Server § DB 2 Records Manager, and more 35
IBM Software Group Taikang Life Insurance Evolution to On Demand Speeding Application Portal Development Challenge Value § Provide a clear picture of customers and associated services § Improved strategic decision making and business analysis § Capitalize on new business and growth opportunities with an up to the minute view of the organization § Improved employee productivity § People and skill shortages to develop new applications § Time pressure to deploy new applications Solution § Single data architecture providing a unified federated view of corporate data across the company § Integrate information from DB 2 UDB, Informix, Oracle, SQL server, XML, email, CRM and portal applications. Give applications access to all the relevant data sources § Faster development of new applications § Reduce amount of integration coding by 4065% while using existing tools “DB 2 Information Infrastructure enables one person – rather than a staff of more than 10 employees – to easily compile an up-to-the-minute report. ” —Wang Daonan, CIO Taikang Life Insurance 36
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Business Modeling Offerings § Web. Sphere Business Integration Modeler § Web. Sphere Business Integration Monitor 37
IBM Software Group Business Modeling Customer Challenge Solution § Deliver flexible, agile business processes optimized to business aims § Graphically design processes and quickly redesign across people, partners, applications § Make best use of existing resources § View costs and projected backlogs in each option you consider § Deliver “What-if” simulation of operations to optimize and project business benefits Benefits § Ability to project Return on Investment (ROI) of any potential process change § Fast start to deployment, generating code from model 38
IBM Software Group Model Business Functions and Processes Business Modeling § Graphically design processes and quickly redesign across people, partners and applications – business oriented and easy-to-use § Shared view of processes and costs – across organizations § View costs and projected backlogs in each option you consider. . . “What if” simulation § Sets key business measures which can be monitored in operation 39
IBM Software Group Model and Monitor personnel activities, automated processes and applications Business Analyst § Cost § Return on investment § Options Business Modeling IT Analyst § Applications § Data 40
IBM Software Group Modeling based on the IBM Software Development Platform Business Modeling A proven, complete, modular and open solution Benefits of business-driven development Model and Monitor Business Process § Improves quality and user experience Develop Iteratively Monitor and Manage Focus on Architecture Discover and Design Continuously Ensure Quality Operations § Ensures compliance § Embraces change Elicit Requirements IBM Rational Unified Process § Improves ability to capture business value § Helps to protect value over the long term Business Test and Deploy Manage Change and Assets Development Transform, Integrate and Build 41
IBM Software Group Principal Residential Mortgage Challenge Value Automating business processes to reduce a 14 -step loan process to just two steps in order to become more efficient and keep costs low Principal Residential Mortgage cut its labor- and paper-intensive post-closing mortgage process time by an average 53 percent, achieved a 34 percent increase in efficiency and realized an estimated annual savings of $4 million. Solution § Scan forms and documents to Distribute digitally allowing multiple employees to work simultaneously on the same file § Using Web. Sphere Business Integration Modeler and Web. Sphere Business Integration Monitor, simulate the effect of moving mortgage applications through the new workflow to determine how much volume the system could handle before bottlenecks arose “Before, it was paper files. To get one function done, a folder had to be routed through any number of people. ” —John Ievalts CIO, Principal Residential Mortgage Inc. CIO Insight, 3/04: Business Process Modeling: A Model Student By Debra D'Agostino 42
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Business Process Management Offerings § Web. Sphere Business Integration Family § Web. Sphere Business Integration Modeler § Web. Sphere Business Integration Monitor § Web. Sphere Business Integration Tools § DB 2 Information Integrator § DB 2 UDB § DB 2 Data Warehouse Edition 43
IBM Software Group Manage performance against business objectives Business Process Management Customer Challenge Solution § Difficulty managing across end to end business processes § Difficulty automating resources (people, processes & systems) § Difficulty turning data across enterprise into information § Sales issues identified via customer complaints § Measure business performance against key objectives and provide a framework for improvement § Dynamically change business processes to meet shifting business conditions and meet objectives § Optimize resource reallocation Benefits § Integrated view of end to end processes and key metrics § Tight integration between process and IT § Sales issues identified and fixed before customer impact § Real time events into historic or planned context 44
IBM Software Group Manage the supporting IT infrastructure IT decisions based on business priorities Business Process Management § Manage the infrastructure in terms of business systems and processes § Prioritize IT projects based on their impact to business success § Predict potential future problems early Event-based IT management Business-based IT management 45
IBM Software Group Manage performance against business objectives Business Process Management Manage is the window to your business processes § Provides a high-level, strategic view of the automated process § Provides business metrics by process – cost and/or time § Provides process status to help improve operational decisions and effectiveness of partner interactions § Displays defined Business Measures § Provides tactical problem solving on-the-fly for senior management 46
IBM Software Group Process Management as part of the larger Business Performance Management Business Process Management Role-based consoles and dashboards Information Framework Analytics/reporting Information integration Process Management Process monitoring Process execution Business Service Management IT and business alignment Process modeling Service management Automated orchestration Orchestration Business Data IT Data 47
IBM Software Group Siemens ICN enables efficient internal and external communications Challenge Value Create a simple integrated infrastructure for trading partners to connect and place sales orders with Siemens online Increased response time to order requests Faster and less expensive communications Integrated environment with suppliers Eliminated manual business process Streamline sales order processes in real-time between SAP, suppliers, and customers regardless of existing platforms Solution Designed a central integration hub allowing divisions to communicate internally / externally with partners using IBM Web. Sphere Business Integration 48
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Access Offerings § Web. Sphere Portal family § Web. Sphere Everyplace family § Web. Sphere Voice family § DB 2 Everyplace § DB 2 Information Integrator 49
IBM Software Group Access Customer Challenge Solution § Drive revenue and customer loyalty through better service § Secure, personalized single point of interaction to people, information, applications and processes accessed anywhere, anytime § Connect geographically dispersed employees, giving them the resources needed to work smarter and faster § Integrate suppliers and partners into the value chain Benefits § Increased revenue through customer loyalty § Increases employee productivity § Enhances partner relationships 50
IBM Software Group What is a Portal? Portal Information Employees Suppliers Distributors Consumers A single point of personalized interaction with the resources you need to enable your business to reduce cost, improve productivity, and increase customer loyalty Applications People Processes 51
IBM Software Group The role of the Portal capabilities include: § § § § § Common User Interface Single sign-on Extensive search Application integration Document management People interaction A framework for Web Services Extension to pervasive devices Personalization and customization Mainframe Application News SAP Application Order Entry MS Application Using a Portal can result in: § Improved employee productivity on B 2 E Portal § Improved business partner relationships on B 2 B Portal § Increased customer loyalty on B 2 C Portal E-mail Application 52
IBM Software Group Portals are much more than a user interface Presentation layer Portal services layer Integration layer Rapid, role-based deployment Navigation Single sign-on People awareness Translation Mobile access Information Integration Secure access Application Integration People Collaboration Scalability and reliability 53
IBM Software Group Volkswagen AG Challenge Value Create an enterprise-wide, on demand e-workplace portal for 500, 000 internal and external users, that brings together key business applications – including SAP – on a platform scaleable for future expansion and multiple uses Open standards help integrate legacy applications; Web. Sphere Portal best supports Web Services strategy; IBM’s complete solution (including security) and ability to deliver Solution A portal solution based on: § Web. Sphere Portal § Web. Sphere MQ Integrator § Web. Sphere Business Integration Right information delivered at right time to right people for faster, better decisions; direction of IBM’s portal strategy is the “right one” – (integration of collaboration, content, business intelligence, workflow); reuse of platform for every kind of portal (B 2 X) will serve future needs 54
IBM Software Group IBM Integration solutions in action Integration Capabilities Process Transformation Application and Process Integration Information Integration Business Modeling Business Process Management Access Collaboration Offerings § Lotus Notes § Lotus Workplace Messaging § Lotus Workplace Collaborative Learning § Lotus Team Workplace (Quickplace) § Lotus Instant Messaging and Lotus Web Conferencing (Sametime) § DB 2 Content Manager § DB 2 Records Manager § DB 2 Document Manager § Lotus Workplace Web Content Management § Lotus Domino Document Manager 55
IBM Software Group Collaboration Customer Challenge Solution § Need to improve organizational responsiveness § Need to enhance employee productivity and innovation § Need to service customers and work closely with partners while keeping costs down § Integrated collaboration and human interaction capabilities, easily managed and extended beyond organizational boundaries through a web portal § Collaborative content management for sharing all forms of information inside and outside the organization Benefits § Enables flexible and cost effective access to people, information and processes § Supports multiple user types and user experiences, access points and forms of connectivity 56
IBM Software Group Inserting collaboration into core business adds value to existing applications and business processes Business Processes Customer Relationship Management Enterprise Resource Management Product Lifecycle Management Human Resource experts available in real-time Find experts while customer is on the line and/or provide self service to experts and cut call center volumes Procurement Value Chain Management Web-based meetings to educate users on procurement process Teamspace to track project and team members Online training for new products, track partner competency Information Technology 57
IBM Software Group People Productivity Collaboration Solutions Delivering Key Business Value Making more people more productive in the context of the business they do every day User Interface Framework Embracing Innovation Enhancing Business Value Reducing Cost of Ownership Lotus Notes Portal/Browser Workplace Client Technology Mobile Collaborative Services Mail & PIM Realtime Collab Document Mgmt. Learning Workflow Web Content Custom Apps Infrastructure Lotus Domino DB 2 Information Management Web. Sphere Application Server Web. Sphere Portal Framework 58
IBM Software Group With the May announcement, IBM is delivering new Collaboration products and capabilities New Lotus Workplace Documents 2. 0 ** Lotus Workplace Messaging 2. 0 * A family of integrated collaborative products that connect people with business processes, using a single, consistent user experience through server managed clients. Lotus Workplace Builder Lotus Workplace Web Content Management 2. 0 Lotus Workplace Team Collaboration 2. 0 * Lotus Workplace for Business Controls and Reporting Lotus Workplace Collaborative Learning 2. 0 * Utilizing IBM Workplace Client Technology * includes the new Workplace Builder 59
IBM Software Group Schering AG Challenge Value Need to speed collaborative content creation and worldwide knowledge sharing to reduce costs and to secure it leadership position in its markets A 400% increase in daily employee hits on Schering’s Berlin Web site. Improved crossbusiness communication and cooperation. Radically reduced cost and shortened development time for new Schering AG intranet sites. Solution IBM Lotus Workplace Web Content Management “Leveraging our existing IBM Lotus Domino infrastructure and implementing our corporate Web worldwide, we are using IBM Lotus Workplace Web Content Management to accelerate our internal business processes, saving both time and money. This has improved consistency and Inter-departmental integration and has significantly reduced the amount of maintenance. “ — Jens Buhlke, Corporate Technical Webmaster, Schering AG 60
IBM Software Group Agenda 1 Linking On Demand Integration § Definitions § Business drivers and benefits § Stages of adoption 2 IBM Integration Solutions in Action 3 Conclusion § Why IBM for Integration § How to get started 61
IBM Software Group IBM Integration solutions deliver confidence, business agility and return on investment With IBM business integration you can: § Improve customer service § Reduce cost and improve responsiveness § Enhance productivity § Extend the value of applications § Minimize cycle-time and costs § Allow focus on core competencies plus § Speed to market, accelerating application development The lowest total cost of ownership 62
IBM Software Group IBM is a leader in integration § Simple, integrated development § Secure and scalable deployment § Service Oriented Architecture (SOA) enablement § Breadth of information managed § Standards leadership § Proven experience 63
IBM Software Group IBM is committed to integration Over 450, 000 companies rely on IBM DB 2 Information Management solutions $1 billion annual investment in Engineering, $5 billion in technology acquisition IBM offers over 50 industry-tailored business integration solutions that span 11 industries IBM leads in all areas of Integration, including Application Integration, Portal, Business & Information Integration* IBM Web. Sphere customers include 91 of the top 100 global companies (2003) 2, 000 customers rely on Web. Sphere Business Integration Sources: Gartner, Sept. ’ 03, Oct. ’ 02 Aberdeen, Sept. 02 64
IBM Software Group Next steps with IBM integration solutions 1 Visit the IBM Integration website: ibm. com/software/integration 2 Visit the IBM on demand website: ibm. com/ondemand 3 Visit the Solution Showcase at the conclusion of the presentations 4 Take the IBM Business Integration Assessment via an IBM Sales rep 5 Move forward with actionable offers such as test drives and POCs through your IBM sales rep 65
IBM Software Group Thank You 66
IBM Software Group Backup 67
IBM Software Group Michigan State: on demand supply chain Challenge Value Engineer a laboratory environment that enables students and faculty to simulate, study and test key supply chain relationships to learn more about the dynamic flow of information and resulting interdependencies Leveraged process integration and grid computing to build an on demand supply chain—one that can sense and rapidly respond to changing customer demands and market conditions. Solution § § IBM Web. Sphere Business Integration Modeler Web. Sphere business Integration Monitor IBM Web. Sphere Commerce Business Edition IBM Lotus Workplace Server “At the Center for On Demand Supply Chain Research, we will be able to advance the field of Supply Chain Management (SCM) in ways that have never been possible before by leveraging leading-edge IBM business process integration technology and expertise. ” —Professor Roger Calantone, Eli Broad College of Business, Michigan State University 68
IBM Software Group Ministry of Railways (China) Vision § Ministry of Railways manages the Chinese the national railroad system and is responsible for defining and implementing railway transportation plans § Want to provide an organization–wide intelligence platform to drive decision making that will increase freight and passenger rail travel Challenge § Data needed for effective decision-making is spread across multiple databases § Begin solution rollout with limited skill and resource Solution § Give business managers access to summarized historical data in a DB 2 based warehouse with federated access to real-time DB 2 and Oracle freight transportation operational data and passenger data in Sybase and SQL Server. § Able to be more proactive and increase responsiveness Business Performance Management Value § Improve the quality of railway transportation management § Respond more quickly to market demand by improving freight forecasting § Optimize carrying resource assignment “With its real time federation capability DB 2 Information Integrator significantly enhances the power of the data warehouse supporting our intelligent transportation management systems and other enterprise applications. The XML and unstructured data support of this product will help us fulfill the reporting requirements to the states administrative bureaus. ” —Mr. Sun Yuan-Yun, Chief Engineer, Ministry of Railways, People’s Republic of China 69
IBM Software Group Principal Financial Group Vision A leading global financial institution needed to focus on business impact management to understand how IT events affect business-critical processes, improve availability of customer-facing services, and decrease problem resolution time Solution § IBM Web. Sphere Application Server § IBM Web. Sphere Business Integration Modeler § IBM Tivoli Business Systems Manager § IBM Tivoli Monitoring § IBM Tivoli Net. View § IBM Tivoli Enterprise Console § IBM DB 2 Business Performance Management Improvement § Improves communication between IT and the business units § Helps IT administrators understand how their components map to critical business processes § Helps staff identify potential IT projects that have meaningful impact on business operations by analyzing event history from a business § Provides real time visibility into business process to identify potential critical weak points that may regularly cause business pains “IBM Tivoli Business Systems Manager helps us integrate a combination of Tivoli and other tools to better understand how various IT events affect the availability of critical business processes. ” —Dave Boggess. Senior IT Systems Analyst & ESM Architect. The Principal Financial Group, Inc 70
IBM Software Group Spherion got 80% faster response time Challenge Value § Rapid growth through acquisition § Ensure consistent, timely delivery of consulting proposals, services and methodologies § Provide 24 X 7 information and services to consultants worldwide § Faster response time to RFP’s – 80% § Quickly staff consulting engagements – faster by 60% § Deliver information and collaboration tools to consultants where and when they need them Solution § Employee portal that provides collaboration tools, single point of access to information and applications “ The combination of Portal, Content Manager, Same. Time and Quick. Place for collaboration has been such a wonderful thing in bringing together the pieces of our business that have been broken up to this point. ” — Tina Eyerly, Director of Knowledge Management, Spherion Technology Services Group 71
IBM Software Group Industry standards leadership 1998 / 1999 2000 2001 2002 2003 Java, XML and eb. XML Web Services and UDDI Web Services and Tools Web Services and Security § Co-founder and lead architect for Rosetta. Net § Author of XML 4 J § Chair OMG XML Metadata Interch. Format § Co-author W 3 C Document Object Model § Founder. XML. org § Elected to Board of Directors in OASIS § Submission of BPEL to OASIS § Co-author of § Led submission of § Founder and § Co-chair WSBPELTC in OASIS SOAP 1. 1 WSDL to the W 3 C chair, Web § Submission of Common Base and submission Services § Co-chaired W 3 Events to WSDM TC in OASIS to W 3 C Interoperability Web Services Organization § Submission of WS-Manageability to § Cofounder of Workshop WSDM TC in OASIS § Co-author of web UDDI. org and § Founder of services bus author of original § Co-authored and published EPAL Eclipse. org process UDDI specification to WC 3 § Co-author of W 3 C specification § Co-author of § Co-chair WSDM TC in OASIS XML Schema (BPEL, WS-TX, WSDL standard § More than 1, 000 developers WS-TC) § IBM contributes devoted to XML and more than § Chair of Web § Co-author for Web 1, 500 focused on Linux. Over 200 SOAP 4 J to Services Security Apache software products running on Linux Interactive roadmap and Applications TC § Led workgroup responsible for specification finalization of SOAP 1. 2 72
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