IBM Global Technology Services Field Force Automation Executive

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IBM Global Technology Services Field Force Automation Executive Overview © 2009 IBM Corporation

Agenda § Business Issues for Mobility § IBM Field Force Automation (FFA) § Mobile

Accelerating changes in business conditions are driving increasing reliance on mobile workers to deliver business value to our organizations § Globalization has resulted in new, distributed business models to increase coverage and assure business resiliency – Internationally dispersed prospects, clients, virtual teams and global service centers – Geographically distributed workforce § Innovation is fundamental to remaining competitive – Enabling the automation of routine, repetitive tasks – Enabling people to work together on non-routine cognitive work – Need for responsiveness and flexibility to quickly assemble and disassemble virtual teams – Pressure to reduce travel expenditures § Organizations are under continuous pressure to increase individual and organizational productivity – Cost control initiatives put constant pressure on labor and resource expense – Aging workforce makes it imperative to fully utilize valued skills that may reside anywhere – Speed of change forces ongoing skills transfer in all job categories – Dispersed workforce makes timely communication and integration of enterprise information essential to ensuring consistent quality of work, wherever it takes place 4 IBM Global Technology Services © 2009 IBM Corporation

Clients can leverage mobility solutions to create new capabilities for strategic advantage How Mobility Can Help Benefits Drive more value from better information and business process management § Drive business growth by enabling § Improve profitability rapid workforce responsiveness at the § Enable continuous business discovery point of new business process improvement opportunities through capture and § Optimize business process analysis of performance by collecting key metrics data which define performance and profitability of the process § Transform information into a trusted strategic asset through easy access to analytic capabilities Predict outcomes and improve decision speed § Analyze and predict more accurate business outcomes for faster decision making based on ability to provide data at the source of the client transaction, while consolidating field data whenever required § Reduce time to spot new trends § Reduce time required to gather data § Improve customer satisfaction with faster response times 5 5 IBM Global Technology Services © 2009 IBM Corporation

The Mobile Workforce Puzzle: Field Force Automation Delivers Enterprise Asset Management & Much More… Asset Lifecycle Management Enterprise Asset Management Proven ROI in Key Industries: Document Management Outage Detection and Management Manufacturing Utilities Supply Chain Management Mobile Workforce Management Materials Management Geospatial Systems ERP Integration Mobile Dispatch § Equipment and remote asset monitoring § Deploy and Manage Sensors/Intelligent Electronics § Reliability Centered Maintenance (RCM) § Optimize capital and operation expenses § Compare asset performance across fleet/grid § Reduce operational and financial risk 7 IBM Global Technology Services Oil &Gas Telecommunications Healthcare Life Sciences Government Retail & Hospitality Travel & Transportation © 2009 IBM Corporation

The Value of FFA is Proven by Demonstrable ROI § Corning saved an hour per technician per shift § Aetna saved $50, 000 per year in admin costs § Great River Energy reduced inspection cycle time by 80% Increase Productivity Reduce Costs § Maryland Stadium Authority saved $60, 000 - $100, 00 annually § Rush Medical Center raised productivity by 27% § Hewlett-Packard increased asset reliability by 47% 8 IBM Global Technology Services Streamline Operations © 2009 IBM Corporation

IBM Global Services: Helping you Maximize ROI and Project Effectiveness Business Strategy IBM Business Consulting Services IBM Packaged Application Management Services Business strategy Application configuration support Business process transformation Reports, interfaces customizations and extensions ERP and EAM Application integration and implementation End user support level 1 (if applicable) Application management functional IBM Global Technology Services Device Platform Integration and Deployment (Device Kit Assembly , Testing, Distribution, Maintenance) Software Platform Management Services (Software load & test) Device Asset Management Device Management (diagnostics, configuration management, software and security) Training Equipment Maintenance Network Design and Implementation Network and Enterprise Security IBM End-to-End Systems Integration 9 IBM Global Technology Services © 2009 IBM Corporation

IBM Global Technology Services: Delivering ROI Faster through Partner Collaboration Infrastructure and ISV Software Web. Sphere – Middleware Product Family ISV Software Hardware Wireless Network Business, SW and HW Integration Strategy Design Build Deliver Support Maintain • Security Assessments and Consulting • Site Survey and Facilities Management • Project Deployment • ROI Assessment • Network Design (wired, wireless) • Maintenance ( IBM/Business Partner) • Business Process Consulting • Proof of Concept Management • Software Platform Management • Project Planning and Component Selection • Hardware and Software Procurement and Integration • User Training • Application Design, Lab Services and Testing • Wireless Network Deployment and Management • Mobile Device Managed Services 10 IBM Global Technology Services • Application Hosting Services • Ongoing Systems Management © 2009 IBM Corporation

IBM Delivers Field Force Automation by Leveraging a Powerful Ecosystem of Global Alliances & Partnerships • • World Leader in integration of wireless and mobility solutions Global integration services Process and infrastructure design and implementation Flexible SW architecture Complete Lifecycle Services including Device maintenance Industry-specific solutions/experience Ecosystem of ISV and hardware partners Global financing flexibility § § § 30 -year wireless and advanced data capture experience In-depth industry mobility application skills Global leader in EPC RFID installs; RFID tags and best-in-class readers Broadest line of purpose-built enterprise-class mobile devices In-depth device, security and WLAN management tools Key IBM Alliance w/ Complementary Ecosystem of partners § § § Exceptionally Engineered Thinkpad PCs Worldwide; A comprehensive line of notebook and tablets with high-performance wireless built in Innovative Research and Development for laptops and tablets Passes critical Military specifications “Semi-ruggedized” State-of-the-art Think. Vantage Technology (Systems Mgmt. Software Tools) § § § 40+ years of experience in printer and printer technologies Multiple printer families for broad solution deployment Best of Breed in printer industry In-depth mobile printer and WLAN management tools Broad industry experience Key IBM Alliance w/ Complementary Ecosystem of partners 11 IBM Global Technology Services Key Motorola, Lenovo, Zebra and IBM ISV in field mobility • Experienced, array of asset and service management mobile software with Industry-specific solution templates and workflow • 80% prebuilt, preintegrated, mobile products • Built on a recognized Agentry mobile platform • Hundreds of customers worldwide © 2009 IBM Corporation

IBM’s Mobile Device Management Services (MDMS) bundles a comprehensive set of services that impact the full lifecycle of the mobile solution Acquisition Deployment, configuration and installation § IBM Device Management Services for asset management § IBM Platform Integration and Deployment Services § IBM Software Platform Management Services § IBM Workplace Optimization Consulting Services Physical management Support § IBM Device Management Services for asset management § IBM Workplace Optimization Consulting Services § IBM End User Management Services for asset management Support Services § Maintenance § IBM Platform Integration and Deployment Services § IBM Software Platform Management Services § IBM Workplace Optimization Consulting Services Retirement/ disposal § IBM Device Management Services for asset management § IBM Platform Integration and Deployment Services Purchasing the devices is the easy part!!! 13 IBM Global Technology Services © 2009 IBM Corporation

Mobile Device Management Services Impact Realization of Value § Operational Incentives – Allow customers to focus on their business and not managing devices or applications – Increase device and application availability – Enable reporting and tracking of in-service devices – Leverage IBM’s depth and breadth of technical expertise – Provide a method to ensure devices are compliant with business requirements – Enable over the air updates to deployed devices – Track mobility asset management and reporting § Financial Incentives – Provide reduced and predictable costs – Select full, end-to-end service solutions or choose services capabilities that meet business needs – “Change” Technology Implementation from Cap. Ex to Op. Ex with IBM Global Financing option – Reduce the cost and disruption of the Technology “refresh cycle” 14 IBM Global Technology Services © 2009 IBM Corporation

Case Study: British Petroleum (BP) CHALLENGE § BP needed to deploy multiple mobile applications for activities ranging from exploration to processing, to transportation § Diverse IT and systems environments § Focus on consolidating systems and standardizing processes BUSINESS VALUE OF SYCLO § Cost-effective implementation of multiple mobile solutions across the value chain § Vast improvements in productivity, planning and cost containment IT VALUE OF SYCLO § Integration into multiple back-ends: SAP, Primavera, Maximo, OSI PI, and ISSOW from Petrotechnics § Deployed multiple pre-built applications and templates, minimizing software costs § Extremely flexible framework allowed for continuous adjustment of integrations and business processes 16 IBM Global Technology Services © 2009 IBM Corporation

BP Views its Syclo and Motorola Implementations as a Versatile Platform Approach to FFA, Utilized by Multiple Business Units Agentry 17 IBM Global Technology Services “Task Tracker will undoubtedly add huge value to both routine maintenance and TAR execution. In fact any project that has planning and QA controls will benefit. One of our biggest areas of inefficiency in the execution of work is around real time progress reporting and updating hold points within a plan. Task Tracker takes this issue directly to the workforce and eliminates supervisors or engineers having to leave the point of work to carry out updates. This must help productivity!” Ian Crease (Refining TAR Co. P Leader, BP) © 2009 IBM Corporation

Why IBM Field Force Automation (FFA)? § Cut costs and boost profitability through higher asset utilization, reduced downtime, improved supply chain effectiveness and higher customer satisfaction § Increase your ROI and accelerate payback time on all your critical assets including mobile personnel § Enhance efficiency across the entire asset management lifecycle for both owned and nonowned assets, equipment, resources and personnel § End-to-end solution = 1 -stop shopping and vendor consolidation § Take advantage of IBM and partner best practices as well as end-to-end, full lifecycle solutions approach 19 IBM Global Technology Services © 2009 IBM Corporation

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