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IAM – End User Training Guide 1 IAM – End User Training Guide 1

IAM Overview Identity Access Management (IAM) encapsulates people, processes and products to identify and IAM Overview Identity Access Management (IAM) encapsulates people, processes and products to identify and manage the data used in an information system to authenticate users and grant or deny access rights to data and system resources. The goal of IAM is to provide appropriate access to enterprise resources. Identity Management System in BSNL is used for centralized user management (creation, modification and disablement) for PMS and CRM applications. Users can manage personnel profile including password using self-service feature of IAM Solution. Access Management system is used for providing authentication, authorization and Single Sign On (SSO) for IM, PMS and CRM applications. 2

IM Roles IM Administrator Application Owner IT Manager Circle Application Owner IT Manager SSA IM Roles IM Administrator Application Owner IT Manager Circle Application Owner IT Manager SSA 1 Application IT Manager SSA 2 Application End User (CRM) End User (PMS) 3 End User (Self-Service)

IM Roles cont… Role Name Description End User Responsible for managing self user profile IM Roles cont… Role Name Description End User Responsible for managing self user profile and self service tasks such password reset. End user may access more than one protected enterprise application (PMS, Clarity, CRM etc. ) IT Managers (Circle) Location/ Department heads responsible for user management (create, modify, enable/disable, application access/revoke etc) at his/ her location. Also responsible for assigning IT Manager SSA role to SSA users. IT Managers (SSA) Location/ Department heads responsible for user management (create, modify, enable/disable, application access/revoke etc) at his/ her location. IM Administrators Responsible for Administration of IAM policies. (Addition of new application, roles, access policies, etc. ) Application Owner Responsible for Managing orphan accounts of the application. (Assign/delete/resume/ suspend orphan accounts. ) 4 4

Enterprise Portal (EP) is used as a single point of entry to various other Enterprise Portal (EP) is used as a single point of entry to various other applications on which the user has access. User logged in to EP can perform Single Sign On (SSO) to all the other applications that user has access to. By default every user can access “Self-Service” application from EP. 5

Enterprise Portal Details URL for EP Following URL can be used to launch EP Enterprise Portal Details URL for EP Following URL can be used to launch EP http: //sso. sdc. bsnl. co. in/ Login Credentials User has to enter user name (B + 9 digit HRMS No) and default password as bsnl 123. User will be forced to change password and set security question and answer at first logon. On Successful login, user will see the list of applications which he/she is authorized to access including default link to Self-Service. Click on application link to open. 6

Enterprise Portal Login Page 7 Enterprise Portal Login Page 7

Enterprise Portal Home Page 8 Enterprise Portal Home Page 8

Self-Service (Identity Management Application) End User is presented with two categories of tasks (as Self-Service (Identity Management Application) End User is presented with two categories of tasks (as shown in next slide). Self Administration category. Application Access Request category. 9

Self Administration 10 Self Administration 10

Self Administration 11 Self Administration 11

Self Administration 12 Self Administration 12

Self Administration Tasks that can be performed under Self Administration include Change My Password Self Administration Tasks that can be performed under Self Administration include Change My Password Change Security Q&A Modify My BSNL Profile View My Submitted Tasks View My Work List 13

Change Password Users can change password using “Change My Password”. New password should be Change Password Users can change password using “Change My Password”. New password should be used for the next login. 14

Change My Security Q&A Users can change Security question and answer using “Change My Change My Security Q&A Users can change Security question and answer using “Change My Security Q&A”. Security question-answer will be used in retrieving forgotten password. 15

Modify My BSNL Profile Users can modify personal details using this task 16 Modify My BSNL Profile Users can modify personal details using this task 16

View My Submitted Tasks Users can view the status (pending, rejected, approved, failed, completed View My Submitted Tasks Users can view the status (pending, rejected, approved, failed, completed etc. ) of the submitted task. 17

Modify My BSNL Profile Users can modify their profile information such as Address, Email, Modify My BSNL Profile Users can modify their profile information such as Address, Email, Telephone etc. . , Following slide shows the Modify My BSNL Profile Screen. 18

View My Work List Users can view and act upon work items that appear View My Work List Users can view and act upon work items that appear in their work list by using View My Work List 19

Application Access Request 20 Application Access Request 20

Application Access Request Users can request for access to CRM, PMS and Clarity using Application Access Request Users can request for access to CRM, PMS and Clarity using the respective request tasks. After requesting for access, the workflow gets initiated to IT Manager SSA/Circle. Following slide shows the Application Access Request Screen. 21

Application Access Request 22 Application Access Request 22

CRM Request Users can request for access to CRM application using this task. List CRM Request Users can request for access to CRM application using this task. List of available CRM Roles will be displayed. User can select one particular role for application authorization. After submitting the CRM request, workflow gets initiated and goes to IT Manager SSA/Circle. User can track the status of workflow using View My Submitted tasks under Self Administration. 23

CRM Request Screen 24 CRM Request Screen 24

PMS Request Users can request for access to PMS application using this task. List PMS Request Users can request for access to PMS application using this task. List of available PMS Roles will be displayed. User can select one particular role for application authorization. After submitting the PMS request, workflow gets initiated and goes to IT Manager SSA. User can track the status of workflow using View My Submitted tasks under Self Administration. 25

PMS Request Screen 26 PMS Request Screen 26

Forgotten Password Retrieval User who cannot access Enterprise Portal due to a forgotten password Forgotten Password Retrieval User who cannot access Enterprise Portal due to a forgotten password shall have to click on the link forgot password on Enterprise Portal. User will be challenged to answer the security question. If the answer to security question is correct then user will be prompted to reset the password. User can access the system with new password 27

Logout Logging out from individual application keeps the session active and closes the application Logout Logging out from individual application keeps the session active and closes the application only. User can re-open the application by clicking the link provided on the Enterprise Portal. Cick on on Enterprise Portal Home Page or close the window at the top right corner to logout from EP. 28

Thank You. . . 29 Thank You. . . 29