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Human Resources as a Business Partner Nurit Shiber, HR Business Partner Emerging Markets Group Human Resources as a Business Partner Nurit Shiber, HR Business Partner Emerging Markets Group May, 2009 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Agenda • Amdocs HR Organization • Amdocs HR Vision • What is a business Agenda • Amdocs HR Organization • Amdocs HR Vision • What is a business partner – • From a theoretical perspective • From a Manager’s perspective • From a Personal perspective • HR & Learning Partners Synergy • Key takeaways 2 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Amdocs HR Organization • 250 HR employees world wide • 17, 000 Employees in Amdocs HR Organization • 250 HR employees world wide • 17, 000 Employees in Amdocs • Head of HR is a an Amdocs Mgmt member (from 2005) • The term HR Business Partner was introduced to the HR community in 2005 • HR is a strong function involved in all key decisions in the company 3 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Amdocs HR Vision Building a winning culture in an agile environment with outstanding leaders Amdocs HR Vision Building a winning culture in an agile environment with outstanding leaders and inspired employees that impact the way the world communicates 4 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Business Partner in the eyes of Theory > Leading Model – “Strategic Business Partner Business Partner in the eyes of Theory > Leading Model – “Strategic Business Partner (SBP)” by Robinson & Robinson Strategic HR Approach Traditional HR Approach 1. 2. 3. 4. 5. 6. 7. 8. 5 Results Focus Reactive & Proactive Engagement Client-In rather Than HR-Out Solution Neutral Multiple Solutions Clients & Accountabilities Front-End Assessment Measurement of Solutions & Results Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Strategic Partner Accountabilities Identify and Partner to Support Strategic Projects Influence Business Strategies and Strategic Partner Accountabilities Identify and Partner to Support Strategic Projects Influence Business Strategies and Direction • Reframe Requests to identify Strategic Opportunities • Contribute to Formation of Business Strategies and Plans • Integrate HR Strategic Plan and initiatives into a Business Plan • Proactively identify Strategic Opportunities • Implement People initiatives in Support of Business Plan • Implement Strategic Projects BUILD CLIENT PARTNERSHIPS ACCESS 6 CREDIBILITY TRUST Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Business Partner in the eyes of Leaders (my leader…) > Be a trusted advisor Business Partner in the eyes of Leaders (my leader…) > Be a trusted advisor to the Group President > Position himself/herself as someone that group mgmt can consult on topics that are not only HR related > Understand the business > Represent the field needs to corporate and vice versa > Promote excellence of employees and mangers in staffing, promotions > Adjust the organizational structure so it can fit the business needs 7 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Business Partner from a personal perspective (the ‘HOW’) > Always strive to make an Business Partner from a personal perspective (the ‘HOW’) > Always strive to make an impact! > Map the leaders with whom you can partner to achieve the impact (within and without the unit) > Understand the business > Map the business pain points or key areas for business success > Always Strive to know more – constantly connect the dots > Ask to participate in critical meetings even if you were not invited to them 8 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Business Partner from a personal perspective > Courage and Balance are two key skills Business Partner from a personal perspective > Courage and Balance are two key skills > Show both - Persistence and Flexibility > Combine Consulting with Execution Skills > Combine Strategic thinking with understanding of the details > Always think one step ahead 9 > Cascade your vision to your team and be a role model Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

HR & Learning Partners – Strong synergy > The work model should be partnership HR & Learning Partners – Strong synergy > The work model should be partnership > HR should open the door for Learning and Vice Versa > The two functions need to be fully coordinated between themselves and the business plan > Example from my life 10 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs

Key takeaways > Make an Impact in everything you do > Always strive to Key takeaways > Make an Impact in everything you do > Always strive to know more – especially about the business > True Partnerships with leadership is key – it happens only when you bring value…. > HR & Learning Partners need to be fully aligned and work side by side 11 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs